Hollister

I can’t even ask where the fitting rooms are located without this employee acting like I just ruined her whole day by having her point them out,

Such horrible customer service!!! DO NOT SHOP AT THIS ONE!!! Ugh!!! My sister and I decided to get my daughter a few things: a shirt, sweatshirt, 2pairs of jeans about $ 200 of merchandise. An associate named Sarah helped us and she went above and beyond being friendly and helpful. They didn’t have our size but she dug and asked questions on returns; she spent time making sure we found the right items for our taste. My sister wanted to try on a pair of jeans for her. Sarah walked us back to a dressing room and put us in a small room and then said oh you have a lot take the bigger room with the seat. For us that was a win since both of us were walking with limps from RA and a sprained ankle. So my sister starts dressing and the manager «Jess» comes storming in screaming at us that we couldn’t be in the room. She said two people aren’t allowed in the room and we need to come out. My sister being half naked says «your worker put us in here.» And we said that’s fine let her get dressed first she’s naked and we will come out. She said I don’t care come out and how many items do you have? She said it in a rude tone that was accusing us of doing wrong. I exited the room trying to latch the curtain used for the door and I said I don’t know why I can’t sit on the chair in there. And she stated it was a store policy and a state law. I never seen a sign posted anywhere on the walls stating this and if that was the case then why are the managers lacking to train their employees the policies and procedures of the store/​law? I stayed out of the room and she stood over me and made a rude remark raising her voice at me and so I said in a stern tone, «I heard you, I’m not in the room!» Then she walked up and got in my face and said don’t be rude to me. I snapped back and said I’m not you are the one being rude, you approached us so inappropriately and with unprofessionalism. Then she walked out. By then my sister walked out dressed and left all her items on the chair and refused to spend a dime in this store. We walked out to find out this workers name that was so unprofessional so we can call and complain to the corp office on how horrible the service was from this «Jess» girl. The girl was no where to be found. We walked around the store looking for her, another worker walked up and asked if she can help, we said yes who is your manager and she said she didn’t know where she was but her name was Jess; we asked if she was wearing a green shirt and sure enough it was the rude worker that was horrible. In that time frame our original worker Sarah came up to apologize to us and a security guard had come in by then. My sister stated that she will be complaining because Jess was so rude and had no right treating any customer that way. We thanked Sarah for her great service and we were sorry but we will not spend money. The security guard, Sarah and other associate stood there listening nodding in agreement with our complaint. Jess should be fired from her job! If you hate your job and lack customer service skill then you need to find a different job! This company should be embarrassed of having this worker on their team representing who they are!

Just went to Hollister to make a return. The return was a dress and 2 pair of shorts. I had asked the manager that day if I purchase these items can I return them. The answer was yes as long as it is within 60 days. I was way within the 60 day time frame. When I went into Hollister I was greeted by a most unfriendly person wanting to see my receipt. She proceeded to tell me this is my 4^th return. (Like I did not know). Then told me my card might be flagged. When I finally made it to the cashier he told me I can of course return these items but because it is $ 2 over the $ 50 I could only return 2 items today and I would have to come back another day to return the other item. This was never told to me before but apparently this came down from management only yesterday. But I would have to pay the consequence and waste gas to go there another day for a $ 13.00 pair of shorts because with tax it brought my total return $ 2 over $ 50. Is this how Hollister treats there customers. I for one will never buy anything for my kids at Hollister again. If you see a good review from this store more than likely it came from someone working there.

Such an amazing store and the people who work there are so helpful. I know retail isn’t an easy job but their doing a good job in my eyes. Will continue shopping despite negative feedback on this page. We should all be kind because we don’t know what’s going on in everyone’s personal life. :))

This is a «slower sales rate store» and why may you ask? Because the employees are so rude and unhelpful! They have their «own store policy» only $ 50 worth of merchandise may be returned at one time… BUT lets be completely honest, this store has cute clothes that are overly priced. A pair of pants are $ 50 without any promotions/​sales, so if you buy an $ 80 jacket, don’t expect that you can return it at this store because it «exceeds their return limit.» Oh and their systems are always «down» so you can’t do a return. I even called customer service and they said if you had $ 500 worth of merchandise, they MUST take your return. All the managers here are also very unhelpful. This is how bad this store is. NEVER SHOP HERE! THEY DO NOT DESERVE YOUR MONEY! If you want to shop at Hollister, go to the Ontario Mills because they have an outlet. Their employees are so nice and helpful. Especially if you need a price check or help finding a different size or color. The Filipino girl (I think her name is Jennalyn, not too sure) who works at the outlet in the mills will definitely find the time to help you even if she’s busy, look for her!

Love hollister clothes but… That is the only reason they get two stars. I was there on February 28^th and there were a minimum of four workers… One was in the men’s section another in the women’s who was folding clothes and knew where nothing was located. Additionally the one girl who was working the dressing rooms was also the only one running the register. The line for the dressing room was eight people long and you can only have five items so everything that I might not have wanted went back because I refuse to wait over twenty minutes long each time. So, after that got in line with my now three items to purchase because I couldn’t try on the rest there were six people in front of me. Another twenty minutes because of the dressing room interruptions for this one worker. Oh yeah there was a fourth worker… She literally spent the time spraying the clothes with their scent of the store. This is why people shop online… It has nothing to do with price or lack of desire to shop. It is about where the employees have not been instructed about customer service.
A word of advice… I get that teenagers come in and try on clothes and take pictures and whatever else… The group of five girls who took up all the dressing rooms and only one bought a shirt need to be hurried along. I actually spend my money and would like the chance to do so in your store. I felt like Julia Roberts in Pretty Woman, except I’m not a prostitute. I just like to shop.

Try another location! They turn off music like over a half hour early to try and stop people from continuing to shop. The manager told me «the computer shuts down sometimes towards closing so you should hurry in case it shuts down».
So it’s 8:30 and the mall closes in 30 minutes. You turned the music off 10 minutes ago.
I work in retail. Not fooling anyone honey. Thanks for making me feel great about the customer service my staff gives Every Day!

Great customer service! The workers are very friendly and helpful. I love the clothes here, especially the jeans. Also a very reasonable price.

Came to buy clothes for my niece and nephew for Xmas. I asked the girl for an extra bag. She said «no she couldn’t give out extra bags.» I said I bought for a boy and a girl and I’d like to separate it.” She still said no. The other girl next to her said its ok to give it to me. So she gave me the extra bag… With an attitude.
Really??? Was it that difficult? Never coming back!!! Come on now! You’re in customer service!!! Serve the customer!!!