Southland Family Urgent Care

Dr. Mel is a super person. Also, Dr. Nguyen, and another Dr., I can’t recall his name but he was new I believe. They have always treated me really well. I have nothing but good things to say about this place! The staff is the best. I would recommend this doctor’s office/​urgent care to anyone.

Dr Mel and all the staff here have been amazing to my husband and I! We’ve each needed to come in quite a few times over the last year since we moved to South County (sliced my finger open while cooking, sinus infections, pink eye…) and everyone is sweet, attentive, and genuinely concerned for your well being. I’m happy we found them when I first sliced my finger open and are so glad they’re nearby when we need them!

My family and I have been seeing Dr. Mel for 20 years! My children were 2 and 4 when we started visiting Dr. Mel! We have seen Dr. Mel for everything from broken bones to sinus infections and everything in between! His office staff are always welcoming and friendly and all the doctors that work at the practice are knowledgeable. Bill, the physician’s assistant is as nice a guy as there is AND Gerri at the front desk is a delight! Most medications can be obtained onsite through insurance which saves you the hassle of going to the pharmacy when you feel awful! Dr. Mel is a one stop shop quality care, quality people, excellent service. WHAT HEALTH CARE ought to be! keep up the great work! We love you guys! Leslie Gray and Family

The doctors and the staff at Southland Urgent Care are absolutely amazing. I went there with very serious cold/​sinus infection and Dr. Melahoures and his staff took great care of me and prevented a pneumonia! Thank you Dr. Melahoures and staff

The whole staff is pleasant and understanding. Dr. Mel is very thorough and knowledgeable.
I recommend this facility to anyone in need of care.

Dr. Mel is a cool dude but this review is dedicated to Bill — he’s a wonderfully outgoing and kind man. Knows his stuff and gets it done! Thanks a ton, Bill! You’re the man!

Dr. Mel is a absolutely amazing ive been really sick this past week and he really listens to me and assures me i will be fine i had a panick attack in the office and him and bill calmed me down so much i was embarrassed after wards and they made me so comfortable. Geri was so accomadating and truly cares about her patients. I love this place, dont like going though because then somethings wrong haha but truly terrific staff!

Dr Mel is great! I sliced off the tip of my thumb and sewed the piece back on beautifully! He is a good doctor and a caring man, glad he and his staff are there!

I have been going to this urgent care for many years. I have always been happy with the treatment that I received. I recently had the bad fortune of dealing with their «billing» department, which truly consists of one surly man (George) that happens to be one of the doctor’s sons. He is exceedingly rude, and his customer service skills are non-​existent. He will treat you like a non entity and even when given the opportunity to apologize, he does not. It’s unfortunate that this happened, because based solely on this interaction I will never go back to this clinic, nor will I recommend it to my friends ever again. Based on other reviews, I am not the only one that has had an issue with him, and it appears that the owners of this clinic just don’t care.

My family and I have been going to Dr. Melahoures for almost 20 years now and have nothing but the utmost confidence in the care we have received. The office front and back staff are the most professional and caring group we have had the pleasure to deal with.

I have been coming here for a year or so now. I have a poor immune system and get sick a lot and every time I do, I come here. Dr. Mel is the sweetest and very understanding. The receptionists are always sweet. Geri (I think that’s how she spells it) is probably the sweetest person I’ve ever met that works at a clinic. Every time I come in she always asks me how I’m doing and we chat it up and her kind demeanor always cheers me up. Bill is also really sweet, as are the temporary staff doctors like Dr Nguyen (sp?). I have never had a problem here and I feel bad I can’t name everyone but trust me, I appreciate all of you guys at Southland and thank you for your honest love and care of me and other patients.

I have been twice for a sports physical and it was easy and I felt comfortable with Dr. Mel

The doctor was great my first visit so I decided to go back to get my TB test that’s required for medical school performed and read there. He gave me the shot in the waiting room, in front of other people even though all of the patient rooms were empty. The day I went back to get the test read, he declared it positive without actually feeling for a bump or giving it more than a glance and insisted I needed multiple X-​rays… All of this happened in the middle of the waiting room… Again… In front of two random strangers… Again!
I walked out at that moment and drove straight to 2 urgent care clinics nearby to have other doctors look at my TB results, all within the same hour as the doctor at this clinic. BOTH of the other doctors said he was absolutely incorrect and that an X-​ray was unnecessary.
I wish I would have read the other reviews earlier. Yes, the doctor can be nice at times, but he violated my patient confidentiality rights multiple times and then clearly tried to scam me for expensive procedures that I didn’t need.

**** DO NOT GO HERE****
My husband went here a little over a month ago for a personal reason. He got an appointment and some blood work done and after my HUSBAND had to do all the follow up which led to tons and tons of calls trying to get updates on his prescriptions in which we never got. On top of that we never got a follow up on the blood work just a nice bill in the mail. When we called to ask about the bill and why we should have to pay it when the office got nothing approved and no call back about the results the billing manager (George) was VERY unprofessional and told my Husband WE need to call them for our results? !?? We argued asking why we would we need to when we dont even know when the results come in George said «We dont deal with scum like you» and hung up (yes exact words) We decided to go down to the office to talk in person in which the Doctor tried to cover himself and say he called and told us our results. I asked for the day multiple times so I could track this ‘call’ on my phone records and he completely avoided to answer. This is by far the most unprofessional and corrupt ‘Doctors’ office I have ever experienced. Please PLEASE find somewhere else to go and save yourself time and money. I will be reporting this office asap!

Walked in to get a staff infection in my cheek looked at. I waited in an empty lobby for ten minutes while the nurse chatted up the doctor in the back. When he finally came out he was brusque and hostile. After telling me he didn’t accept my insurance I asked what the cash price was and which point he told me to «calm the bleep down».
I was not aware I wasn’t calm. It got worse from there so I left. By far the worst experience I have ever had in any medical facility. In addition to the hostile nurse the facility was dirty and appeared cluttered and disorganized. I am filing a complaint with the department of health for what transpired after he told me to calm down.

This place is AWFUL! Stay away! If I could give no stars I would! The front desk people were nice enough and the young guy who took me to my room and checked my temperature was nice but the Dr was a complete NIGHTMARE! He came in and spent 5 minutes with me. I told him I had a sinus infection. He tapped on my head and repeated back to me what I said. Wow he’s a special one. He gave me a Z-​Pack and Prednisone and told me to go to Target to get it.
Now I was a cash patient. (Couldn’t afford insurance) and I asked if they had any samples of the Z pack. (The Dr. I normally go to at The Urgent Care on La Paz and Marguerite, Dr. Seligshon always gives me samples. He’s a WAY better Dr. The only reason I came here is because they were open on Saturday and I felt like death). Anyways, the girl at the front told me yes but they didn’t have any prices for the medicines so she would have to ask the Dr. And I could here mumbling and he came out and said «no, I told you to go to Target to buy the medicine» I was in disbelief. This guy was a total asshole. Even his receptionist apologized a whole bunch. Oh and here’s the kicker; the visit was $ 100 and my medicine was $ 60. Biggest waste of money ever!!! I will NEVER go here again.

I don’t understand all these negative reviews. My family has been going to see Dr. Mel for over 25 years.
He has done IN OFFICE surgeries. I got a mass removed from my armpit, 10 stitches on the bottom of the foot, strept diagnosis, treated for staph infection, treated MRSA, removed and treated an in grown toe nail, ear washes. Dr. Mel has truely seen it all. He does the tests right there in his office so you know what you have right away!
The billing does take awhile. We don’t go through insurance; ask for the CASH DISCOUNT if you aren’t billing through insurance.
One time Dr. Mel came in to office at 2AM yes 2AM because my stitches were hurting and I needed a stronger pain med shot.
Before I go to the ER or any Urgent Care, I ALWAYS see DR. MEL first.

I have been coming here for over 25 years. Since before I was born. The staff is wonderful and all know me by name. Jeri at the front is a sweet heart, and the Nurse Bill is so nice and has such a polite bed side manner and is such a gentleman, even when it comes to giving you a shot in your butt. Dr Mel is incredible. Always nice and personable. Is very knowledgable about everything, whether it’s a strange mole, a sinus infection, or needing an EKG or an ultrasound; I am always well taken care of. The decorations have been the same since I was a kid… And I’m pretty sure the skeleton made out of paper plates on the door in the hall I gave to Dr Mel when I was in 1^st grade. I’m always in and out of there pretty quick. My doctor for life!

Worst customer service! From the front desk to the nurses to the doctors on staff. I had a sinus infection and the flu and they did not listen to how I felt. They wanted to do a bunch of x-​rays and give me shots. Keep away from this doctor’s office. This is the worst doctors office I have been to in 25 years!!!
Be aware!!!

STAY AWAY! Over care! Son went in with a cold and cough — regular Z-​max antibiotic stuff. They pumped HUNDREDS of dollars of antibiotics into him, and did X-​rays of chest, sinus, head, and so on — the bill for a common cold was over $ 700.
The kicker was they didn’t tell him they didn’t par with Aetna — only the largest insurance company in the US — so everything was billed out at high prices.
DO NOT go here. This is WAY TOO MUCH treatment for a cold.
These are why health care costs so much. Bandits and theives. Stay away!