Saddleback Family and Urgent Care Medical Group

Honestly, there are so many better and more professional health clinics to go to in Orange County. Coming here is definitely a waste of your time. I will never return. The front desk staff were all very kind and helpful, but waiting an hour and then on top of that another 45 min in the room because they «forgot I was in there» was ridiculous. I waited that long to be seen by a «physician assistant». Someone who can’t take care of my every need if necessary. Aren’t they supposed to be under some sort of supervision? What a joke. A joke just like this facility. Go to Irvine Urgent Care. They have actual physicians on staff at all times as well as physician assistants and they won’t just «forget you are in the room».

I had an unexpected ailment that of course occurred over the weekend when my GP’s office is closed. I looked on my insurance provider’s website and this place was recommended. I drove over, expecting to spend my whole Saturday here. To my surprise, I was in and out in less than an hour. The office staff was nothing but friendly, and the PA I saw was very sweet and informative. I would definitely go here again if need be, and would recommend it to others!

They are good with children and babies! The receptionist quoted us an hour so I waited in the car with my two sick sleeping kids (4year old and 8 month old) and asked them to come out to get us. She nicely agreed. After about 5 min, she came out and we were able to go into our exam room. This took a little longer, and we were patient, but the PA was very sweet and helpful, ordered our prescription and we were out. Not a bad experience.

Scott and Stephanie are really nice people. I definitely will come back. But hopefully not soon because being sick sucks.

Two months ago I had to be seen for my 6mo Medication Refill appointment. I told the Doctor that I didnt want to «up my meds», but he only gave me 2 months refill and told me to come back for follow up. I reluctantly came in tonight, as instructed, and paid $ 220 for an office visit to request a refill in person! After my 5 minute in person refill request (NO exaggeration) consult with Julie Parsons PA-​C, I figure that I may as well ask her for an order to have a shoulder XRay for pain. She proceeds to tell me that it will cost me more to get an order for the XRay because she’s going to spend more time on the visit. I state that’s fine, and she pushes on my shoulder twice, and tells me its Bursitis and an XRay really won’t make a difference, but she can prescribe meds (In my head I’m calculating the $ 220 return visits for refill requests and figure I can’t afford the visits!). I decline Meds and ask for just the order. This addition to my visit took literally 3 minutes more. $ 100 was added to my bill. Then, as I’m waiting to check out for my 8 minute $ 320 appointment, I can hear her in her office, bad mouthing my choice to pay cash as opposed to using my Insurance; mind you, the office is approximately 20 feet from the check in desk. I was beyond horrified and asked the Receptionist to please inform Miss Parsons that should she wish to bad mouth her Patient’s, to please not do so too loudly since you can hear it at the check out desk. The gal apologized and stated that she’ll let her know. I’ve been a Patient here for 15 years. After last nights visit, I’m absolutely done and will no longer be returning.

Well, I have to change my four-​star to one star. Saddleback Urgent care has been bought out by Emergency Physicians, all the doctors have left except Dr. Silver, and they don’t accept ACA Insurance (Obamacare), so I couldn’t even go there if I wanted to. They’re no longer associated with Saddleback hospital. But the whole place has changed drastically. It’s no longer a warm and caring place. Last time my wife was there, she really felt «Processed» rather than cared for. It’s a shame: we’d been going there for 25 years.

Waited 2 hours to see the doctor. Scott at the front was friendly but back office staff seemed cold and rushed which i didn’t understand because we waited for so long. There was no apology or explanation. There were only 2 people in lobby when we arrived, didn’t understand the wait. Doctors mixed up our chart with someone else and this wasn’t caught until 5 minutes into the exam when another doctor walked in ready to see us. Overall a bit unprofessional and not the best experience. I understand walk in clinics always have a wait but I feel it could have been handled much better.

People at this location are very polite and friendly. Scott from admin services is the man!

Well, I suggest if you wanted a good service, do not COME HERE at this urgent care. Had bad experience with my mom when she had her checkup here, and it was horrible. That weekend doctor is not being professional and kinda feels like in a hurry all the time. You deserved no star at the most.

I live in Rancho Santa Margarita but I always come to Saddleback Family and Urgent care for what I need. The staff is very friendly, professional and easy to work with. They get you in and out quick. The office is very neat and clean with perfect temperature all the time. Highly, highly recommended.

I was told the wait was 40 minutes, paid my copayment, and then waited for over 2 hours! And that was in the waiting room. At least three people who came in 1 hour after me were taken back before me. There was no apology for the delay and no sense of urgency on their part to have me be seen by the doctor. Don’t waste your time coming here. What should’ve taken an hour wasted my Saturday afternoon! Won’t be coming back.

DO NOT COME HERE IF YOU WANT CONFIDENTIAL/​PROFESSIONAL SERVICE. I waited in the lounge area of this doctors office for my boyfriend to finish up his appointment. While waiting, I overheard the doctor and nurses JOKING LOUDLY about his condition. He was in extreme pain and they were making fun of him and one boldly called him «stupid» all while in earshot of me. Needless to say, I confronted them about what I heard immediately and she pointed fingers at him for not doing what the doctor said. She blantantly said the comment was to her coworker. She finally apologized. We’ll be contacting our lawyers!

Mara Snee is an excellent physicians assistant! The entire staff is very friendly and helpful. With a few other patients ahead of me we only waited a little over 20 minutes.

I came in a week ago with hives all over my neck. I only waited 10 – 15 minutes to be taken back. A nurse checked in on me while I waited for the doctor. She was super helpful, reviewed everything with me and got me out of there quickly. When I got to my pharmacy, they already had the prescription.
Today, I received a call from the doctor checking in and she reminded me of her directions. She was so kind to check in. I’ve had miserable service at other urgent cares so it’s just so wonderful to know they care at Saddleback Urgent care.

It’s really hard to believe that ANY medical facility outside of a third world country operates this inefficiently.
Unfortunately I was directed to use this location by my insurance agency and from the very first phone call it was a nightmare that got progressively worse.
I called three times and left messages with no call-​back. When I finally reached someone on the fourth call, the flunkies who work the office couldn’t even explain their location (The Gateway Center in Mission Viejo– Alicia/​Jeronimo — how hard was that?), all I got was «we’re kinda by Starbucks on, like, Alicia… you know.».
I got there and after figuring out they they’re nowhere near Starbucks, waited for 1.5 hours while dealing with staff whose lives just haven’t gone the way they hoped, only to be seen by a PA and not a doctor. The PA was actually pretty good, although I think he was mortified that he works with degenerates.
I was written multiple prescriptions that were to be sent to my pharmacy, as well as referrals to see specialists.
Fast forward SIX DAYS! Still no prescription sent to the pharmacy, despite daily/​multiple calls from me, and even my pharmacist calling multiple times.
AND… still no specialist or even any communication regarding the specialist.
Called and spoke to person after person at the office, all claiming to take action (whilst sounding clinically depressed), but with no results whatsoever.
So here I am a week later, with zero care, zero progress, and zero help from the office.
If your insurance or employer sends you here, I’d demand to go elsewhere, or you might end up in a similar situation.

This place is rediculous, there is nothing urgent or care about the people who work here.
The woman and men they have working here at this location have no clue about telephone edict or manners.
They constantly interrupt in the middle of speaking, they show no concern for your medical needs.
I called two days in a row, first day the woman made it impossible to be seen by anyone, then once I was totally out of options she tells me btw… your primary won’t be in till next week.
Leaving me with no choice but to see another urgent care, then I call to get the first urgent care to give me a referral based on the other drs exam and x-​ray and they refused to give me a referral, saying I have to be seen by one of their drs —right the one I couldn’t get an appointment with in the first place…
When I went there the first time they checked me for hernia and said I didn’t have one, then went to a urologist and he said I had one, I think that is really bad medical care, if not malpractice.
Terrible, won’t be going back here again!

I, sadly, I have had many visits to this location and not once have I had a bad experience. My latest visit is for a badly cut finger and I am being treated by Dr. Maria Savitt who is awesome. This is a nasty cut and I was extremely nervous about getting the shots in my finger to numb it, but she and her staff were very calming. I find the entire staff to be very friendly (especially for the x-​ray tech whose name escapes me) and I’m pretty sure with all my visits I’ve encountered just about everyone. If I have an emergency, I wouldn’t go anywhere else. I highly recommend them.

I went to Saddleback Urgent Care when my daughter sprained her finger at softball. When we first arrived, I was a little bit hesitant, because the looks of the place is a little dismal and the reception isn’t very warm, but I wanted to get her checked out and so we waited. The wait was about an hour, not bad as far as urgent care goes. Once we got in, we were evaluated by a medical assistant, then we were seen by the doctor (or PA. I’m not sure), had an x-​ray taken (no break) and they gave us a splint and we were on our way.
I liked it because, my daughter saw the doctor/​PA, got x-​rayed and splinted all for $ 25. Not long ago, I went to Marque Urgent Care in RSM, because my daughter pulled her achilles tendon (also at softball). We also waited about an hour, saw a doctor/​PA, no x-​ray and they wanted to charge me $ 10 extra to have her foot wrapped with an ACE bandage and they charged me $ 35(copay) to be seen. Now, I know the copays are set by insurance, but the $ 10 extra to wrap a foot with a bandage?

Luckily I haven’t had to use this place before, but if an emergency ever arises, I will be back for sure. first off, I highly recommend this over Kid’s doc, which I think is a giant pool of germs! this place is clean, the staff is friendly, polite & really do care about their patients. The wait was what was to be expected. I absolutely have no complaints about this place. These are professions, they know what they are doing, and really helped me feel at ease. thanks so much!

This place is open 7 days a week from 7:45 to 7 pm M-​F and until 5 pm I’m Sundays. I think the staff is great as well as the doctors but do expect at being there a couple of hours when the place is not that busy.
Again if you need an Urgent Care facility and can’t see your regular Dr them I recommend this place as the staff is great and attentive, but the wait may bother you so take a book or an IPad.
Update
39 minutes in I’ve penetrated the interior and now into a room 10 minutes after some intense questioning, I now have to wait for the Dr.