Oregon Cosmetic & Reconstructive Clinic

Dr. Jenq and her staff rock!!! Dr. Jenq is and outstanding surgeon with a high attention to detail. She is warm, sensitive and did an outstanding job repairing my thumb after a work related injury.
I am an operations manager for a wedding venue and my hours change frequently. Dr. Jenq’s staff (Amy and Erin) were always so accommodating and friendly. Amy was always so helpful and understanding when I needed to change an appointment. I always felt completely taken care of by both Dr. Jenq and her staff. I would highly recommend Dr. Jenq for any reconstructive procedures. She is AWESOME!

Let me start out by saying this review is based on the office’s staff and business practices and not the skill of the doctor. That piece I can’t review because, well I never got to meet her.
I have had a swollen/​painful wrist for almost a full year. After physical therapy, an X-​ray, a nerve conduction study, I finally was granted an MRI. it showed I had some torn ligaments and would need surgery. It was suggested I see a plastic surgeon and I was referred to Dr. Jenq. It took 3 weeks to get an appointment with her, which was reasonable for a specialty doctor. I looked at my MRI results 3 weeks ago online and was certain the doctor had too prior to my appointment.
I was in the car, on my way to the appointment when I got a call from the receptionist in her office saying that Dr. Jenq just looked at my MRI and she wouldn’t be able to do this kind of surgery. The receptionist, oh so bright and cheery, made sure she told me how lucky I was that I didn’t have to come in and pay a co-​pay now! «Isn’t that great?» Ummmm. No it’s not great. I moved meetings and arranged for my employee to come in on his day off!
Bottom Line: The doctor should have looked at my MRI more than ½ hour before my appointment. The receptionist then said in her most chipper voice «we have a couple referrals for you if you like to write them down». I told her I was driving, on my way to my appointment, and couldn’t write anything down. I told her I would call her back in a few after I pulled over. Less than two minutes later, I am in a parking lot dialing the number… Oh! They’re at LUNCH now. How nice. I dial 0 to get to the answering service. I told them I was just on the phone with the receptionist and told her I would call her right back, I just needed to pull over. She tries them and says «no one is answering, you’ll need to call back after lunch.» Ugh!
Since I’m almost to the office anyway, I decide to give the door a try. I go in… not at lunch. I tell her my name, tell her about the phone and she says, looking at the phone «hmm, I don’t know why it said that.» She didn’t actually DO anything about it, just looked at the phone.
I wanted to ask her if she was really a stupid person or if she just played one in the office, but I restrained. Seriously, it would have just been nice if the office had just owned this and apologized instead of being fake/​sugary sweet. She wrote down 3 referrals for me to try. I got home and two out of the three phone numbers she wrote down, were wrong. I guess she’s not just playing. I was thinking about getting a little lippo since I was going to be under the knife anyway, but with the way that office handles things, forget it.