Saks Fifth Avenue Off Fifth Outlet

Purchased a defected Versace tie to get another defected tie! Joslette the manager was so helpful would never return to this store again. I was planning to purchase 2 suits from this store glad had this issue prior to my larger purchase for suits. However young gentlemen who helped me was excellent in regards to understanding my concern about the merchandise.

Worst customer service ever. After lots of back and forth and the store they tell me I have to order online. I order a suit online for an important function two weeks later. The suit 8 days later and has the jacket labeled wrong (right tag, wrong size). This is three days to the event. I call and they make me buy another suit that the promise to overnight and today I’m tracking and it’s on UPS ground due to arrive 5 days after my event!!! I call again and the rep is rude and unapologetic. Says the order was placed through a store and they cannot force them. As if it is someone else’s store!!! And that I didn’t pay for my overnight (the first rep offered it as they made the first mistake). And when I ask to talk to a manager, I am told its 30min wait and then she hangs up. Unbelievable. They should be out of business.

On first glance, it looks like a small shop but the further in you go, you’ll soon discover that its incredibly big.
It has a lot of interesting things inside, I found a phone purse (I’m not kidding, lol), but if it wasn’t for the holiday season, or more specifically: Black Friday, then you’ll see that the original prices are ridiculously high –at least for my budget.
Basically, if you want to get something and your purse strings are a little tight, then now would be the perfect time to do so! Other then that, it’s an ok place.

Worst customer service ever!!! I went on 11÷3÷15 and was treated like crap by the fitting room employee! My husband was trying on pants and I was waiting for him right outside of the room and he had quickly gotten something from outside and the fitting room lady took all the clothes and tossed them on me and told me she can’t hold fitting rooms! After that happened I stood in line with my husband waiting to pay for our belongings and told him how rude it was to be treated like that then the employee walks up and interrupts our conversation and starts talking why she was not in the wrong and raises her voice to us then rolls her eyes and walks away! Humiliated! If you don’t like your job get another one! This location needs to take a serious look into customer service!

I went in a Saks off fifth today and had a horrible experience. The associate closed the gate earlier than 8 p.m., even tho they close at 8 p.m. I had to try on my pants in the middle of the store where the registers are because they told me that they could not allow me to try them on in the fitting room since they were closing in 5 minutes. I walked in the store grabbed exactly what I needed but, wanted to try it on. Since I was rejected a room, I tried it on in the middle of the store along with another gentleman which I observed was doing the exact same thing. That’s where I got the idea. On the bright side I did have a speedy checkout however you shouldn’t be closing the store earlier than what is posted on the website.

I have been shopping at Saks for years and spend a good amount online and in store but I’m absolutely fed up with this store. I went into the Gilroy location to return a dress (with tags on it) because it was DAMAGED and because I paid CASH and because I didn’t have the receipt I wasn’t able to return item or even get store credit! Why would I keep the receipt for over a month when I was planning on keeping the item?
I didn’t know when I went to put the item on from my closet there would be HOLES in the dress.
Maybe you should reconsider your return policy because the dress wasn’t cheap and for it to be damaged and you can’t do anything about it is absolutely ridiculous!!!
Sent from my iPhone

The store is nice especially for my husband’s need. Though, when I came here to look for my son’s tshirts, I asked the guy sales rep for kid’s section. At 1^st he cannot hear me but the way he said he cannot hear me was kinda rude. So I repeated my question, but he just stayed still just opened his mouth, gave me an instruction without even moving his hand to point where it was, or get his ass off the chair to escort me, instead he made me look stupid, so I was angry and told him how he got his job without customer service skills.

Lousy customer service at this store. The tag came off and they refused a return. Hello, r u for real? Never going to this loser store again. Please fire the manager in the store!

Very bad customer service! I try to return a pair of shoes which was bought 3 days ago. The register said no because she thought the shoes had been worn. They said the dirt on the shoes are not from their store. But actually the shoes are same condition as I bought!!! How ridiculous!

I mean seriously who doesn’t love designer clothing with discounted prices right? Ugh and that is why I love saks fifth off fifth ! Since my mom has a black card for saks I get to register another card under her account which gives me the same privileges as early vip access to saks fifth and saks fifth off fifth here at greatmall .
I particularly love the off fifth here because they just re renovated it and made it a lot brighter, cleaner, and more selection than other stores. I mean have you seen the one in gilroy? It’s line a haunted house. Shopping there you can literally hear your echo everytime calling an employee for help. Like hello? Hello? HELLOOOO
HAHA
Anyways I always find something I like here from sunglasses ! (omg so like I found this Burberry sunglasses for only 140 dollars) what a steal! Right ?! The original was 350! That’s like half off ! And they’re still in style. You know money can’t buy style so it’s like I have style and stuff so I don’t need to pay full price to look this good you know? Other than that, the clothing selection isn’t bad either. They have all kinds of designer stuff. And omg shoes here almost half off everytime I come here so you can get a pair of Alexander wang for only 100! I know right ?
I mean seriously the only reason why I go to greatmall because of this off fifth .
The customer service here is good also. It’s not great but it’s not like terrible. Like one time I bought a pair of rayban here for fun and the cashier was like sorry we ran outta cases and I was like girl don’t be lazy go find some ! And she went to find it after a few times of me pushing her to go get it. So yeah they’re lazy but if like you push them then they’ll do it you know? That’s all!

i went to the store today to return a shrunked 60 $ french connection sweater. but the store manager said he cant return it because its already washed. yes its washed, and shrunked, i havent even wear it. thats why i wanted to return it. and he told me if its about quality then i should call the customer service or call the french connection customer service (its a lie, i bought it in store, they should deal with it in store, not to shuu me away), because he doesnt want to lose his job. yea save ur job and lose your customers. think twice to shop here, they have zero customer service and the manager is rude as hell.

I understand the protocol for all credit card information requires a personal ID in-​store but when my father was not with me at the time of the purchase, I did not appreciate being humiliated. My cashier asked me for identification and when I didn’t have it, before she even got the finish her sentence, another cashier at the register jumped into the conversation and even the supervisor came over and raised her voice, basically telling me «NO». I did not say much, I only ask if there were other alternatives for purchasing in a normal tone and volume and was responded with hostility. I do not mind coming back another day or just not going through with the purchase because I understand store policy is store policy. However, I felt like a criminal and that I was just a plain nuisance.
I wish I got the name of my cashier; she was very sweet and apologized for the inconvenience and I appreciated her for that. In no way did she try to make me feel like a criminal like the other women at the registers did. Her apology really made a difference, even though it was really no one’s fault, it was just policy.
Also, I want to give props to Christina because she was extremely friendly and helpful when I was browsing through the handbag department. Very upbeat and asked everyone she ran into if they would like some assistance.
Unfortunately, after this incident, I will only shop online from this business. The store is very well-​organized and lit but my first visit here was just very (again) embarrassing.

I was here today around 2PM. I saw six associates on the sales floor, and they were chatting away with each other. There were eight other shoppers, and I didn’t hear anyone being greeted.
One of the shoppers asked an associate if the store carried Oscar De La Renta sleepwear, or if it was an online exclusive. The associate snapped, «We don’t carry everything you see on our website! Our items sell out quickly!» and resumed his conversation with a co-​worker.
The store was organized, and the handbag selection was quite good. I saw plenty of Tory Burch, Calvin Klein, Michael Kors, Valentino, Saks Fifth Avenue, Furla, and Dooney & Bourke bags. All the handbags were 30% Off.
There were lots of clearance racks, and I saw plenty of Tahari, Diane Von Furstenberg, Calvin Klein, and Matty M tops on clearance, though mostly in Larges.
There was a «Buy One, Get One Free» sale for some of the blouses and tops.
The shoe section was very tidy, and there were good discounts. Signs all over the shoe section read «Take 40% Off Lowest Ticketed Price» and «Take 50% Off Lowest Ticketed Price», depending on the section.
I found a Calvin Klein tank top for $ 18.49, as well as both Saks Fifth Avenue leggings ($ 24.99) and tights ($ 14.99), but the purchase was not meant to be.
As I looked around for a cashier, I saw an associate standing next to the register in the middle of the store. Another shopper was already approaching this same sales associate. This associate saw us two shoppers approaching, looked right at us, and she turned and walked away to talk with another associate in the jewelry section.
I put my items back and left.
This store is next door to the Coach Outlet.
I should have gone to
instead.

Shady… They take clothes from Saks that was on sale (lets say a suit marked at $ 999 was on sale for $ 499 at Saks), and Off 5^th Outlet will rip off the price tag, put on their own, saying the suit originally cost $ 1395, but will mark it down to $ 899 in their outlet store. The ONLY good thing about their outlet is the 2, or 3 for 1 sale. Decent suits at a decent deal, but watch out for those shady practices.
I was there earlier and noticed one of the tags and asked a salesperson about it. She said she would go talk to her manager. The manager told her to rip off all the tags with the original price on them. Well done. Lets make our customers THINK they are getting a good deal, but instead we will mark up the price from Saks, but discount it to only $ 100 less.

I prefer this location over Livermore and Gilroy because their store is much more organized, larger selection and friendly workers. If you love name brand items, definitely check out what they can offer & usually there’s additional percentage off with the More card.
I came here today browsing and there was 50% off additional red tag clearance and walked away with a Michael Kors tablet case for $ 45 with tax; & it’s still being sold for a full price at MK, Nordstrom, Neiman Marcus & other full price retailers.
Vergie, Leonita & Mary are my favorite cashiers/​sales associates! They’re always so helpful when I’m making a purchase and making sure I receive the discount that applies.
Sometimes making a return can be a pain in the butt since some cashiers treat it like it’s a crime but as long as you got the receipt & tags attached, it shouldn’t be a problem. I come back frequent, can’t beat some of the deals/​sales they offer.

This is a good Saks outlet. The store is very large and there is a lot to browse. They try to separate the racks out by the brand name which is nice. It feels a lot nicer browsing here than browsing at Last Call by Neiman Marcus despite the two stores carrying similar designer items.
The Burberry section for women is quite awful. They have the ugliest and gaudiest coats that are still over $ 2,000. I would totally skip.
Their clearance section is quite massive and requires some digging. I did find some rather nice items like a black dress from Marc by Marc Jacobs for only $ 80 (I would have gotten it if I didn’t already have a closet full of black dresses).
I almost got an Alice and Olivia berry shirt for $ 60 but ultimately decided that the fit was not worth $ 60. Their prices for items here (that aren’t, like, Gucci) tend to hover around $ 30-​$ 150 or so.
My friend Tom got a nice men’s Hugo Boss dress shirt for $ 80.

I came to the great mall hoping to get inspired and find a bridal shower gift. I mean what do people actually get others for a bridal shower? Its not a bachelorette party or engagement party; I think those are a little easier to buy for. I stopped in to Off Fifth since it actually looked clean and organized inside. I hate having to rummage through racks and racks and racks of unorganized clothes.
I found this really cute his and her item (have not given gift yet so I wont disclose). And it was half off! I am glad I stopped in because I think it was unique and something they’ll use for a long time.
Anyways after picking my item I went to the registers in the middle of the store. I waited in the designated line that has an arrow and everything. Some lady came up on the other end and was helped first!!! Whatever it wasn’t like the wait was THAT long. The cashier was a sweet older Filipino lady.
Overall, I really enjoyed my experience. And had to walk. run from the purses because they have a huge section!

3÷23÷13: There seems to be an inconsistency in service with Saks. The store in Folsom greets you as soon as you walk in, asks if you need assistance, and helps you out with whatever you need.
Granted this location is fairly new, but people spend their hard earned money here… The least they could do is get the service right. That’s the kind of standard that Saks 5^th Ave is known for.
I’ve been to this one several times already. There are door greeters that don’t greet you, no one asks if you need help with anything, (I’ve spent an hour here one time and not one person bothered to assist me besides the cashier ringing my items.) The dressing room attendant is a straight joke. I come in there with two arm full of clothes (cause no one bothered to give me a in door shopping bag) she makes me carry it all to the dressing room, then tells me clothing item limit, makes me walk out of the my room to put put the rest of the clothes (that she should be taking) back to the outside rack. She actually made it a point to tell me that I need to re-​hang everything I try on and that I can go get the rest of my clothes myself! Seriously??? Just what exactly are you getting paid for again!!!
Whack, just whack. It’s truly hit or miss with this place.

This place is either a huge hit or a big miss!
Seldom selection, but you can find a few cute items that are still priced a bit high, their discounts are nothing major, maybe 30 or 20% off original sticker price, and the items that are majorly discounted are the obvious UGLY ones.
they have a very small kids section, and when I visited they were in the process of renovating.
I have a huge love of designer shades and their selection sucks and often duplicated, and their glasses are SUPER FILTHY! I know its a discount Saks but at least clean them before selling them! and often times they are scratched, so examine them carefully before deciding to purchase them! same goes for NEIMAN MARCUS Last Call.
Oh and from reading the other reviews, I noticed lots of Unilocalers complain about their lack of customer service, I do somewhat agree, the younger staff are always UNWILLING to help, but the older ladies, like 60+ are very friendly and always asked if I needed any help.
However, they do have a large array of Designer Denim jeans here though!

It seens that the accountant almost went crazy when we went shopping here. She asked if I would park the car while she runs in and checks out a few items. A few items my *ss !!!
She had some outfits and and 2 pairs of shoes and when it was time to pay she looked at me and I looked at her, she looked at me again and I looked back at her. Ok Ok I gave in. I could have sent an extra mortgage payment instead of those items she picked but it is what it is.
The service was great compared to when we went casually dressed the last time. They must have judged Super Serg from the cover of the book and not by the Card I slapped on the counter to pay for these Items.
I’m a sucker