T-Mobile

Thanks so much to Kimberly C. I had a very nice experience, she was very helpful with setting up my phone and giving some tips I had a lot of fun with her!

Everything my mom and I go in. We only will see stephan Mario or Chris. Today ihad to go in because I dropped my phone and the down volume button got stuck in. and my phone turned off (due to low battery) &when igot it back on it was on safe mode. I couldn’t figure it out. I went on Google and searched how to take it off. And the only way was to hold down the down volume button. great ! Well iwent in and Chris was there to help. He fixed it within 15 min of me being there. Out of the 5 or 6 employees I seen (doing nothing) he is the only one who attempted to help. Thank you Chris! I’m going down trading these comments &they say Chris is rude &not helpful. Well I’m sorry. I never seen that with him. again, Chris if you can read this, THANK YOU!

Really had a great experience at this T-​Mobile location. Employees are really awesome. Manny was the one who helped us.

My family waited almost 3 hours to get our phones activated! Staff is untrained and very unprofessional! I see them goofing off and playing phone games while the store was extremely busy. I had to kindly asked the store’s team lead to put his phone down when he was helping us (he was playing fruit ninja –_​-​). Management needs to set better expectations of their employees in order to provide a better experience for their customers… not coming back to this store :-/

This place is a joke. Do not come here attitude salesman. Especially Chris. Rude attitude think he own that place. Unhelpful not friendly go somewhere else when they really appreciate your business. I end up get a new phone at tmobile store The Plant.

This is the first time in in T-​mobile which with a great device with a young lady name: Kimberly who provides the most valuable info to fit our need, it really make us enjoy the time here to all service! Thank you KIM!

I had a great experience with Kimberly, she is really patient, she answered all the questions that I had without getting frustrated.
We’ve came here several times, and we always ask her to help.
She provide a lot of benefits that fits my case.
Thank you so much.

Every time I have a problem with my account, I go to a tmobile store, and I end up having a bigger problem after I leave the store. Well… this store ain’t different.
The employees are very polite and they are trying to be helpful, however, their incompetence is socking every single time. Mistakes over mistakes, incorrect information, you name it they do it wrong.
Today I visited this store once again, with the following problem:
I was being overcharged for the past 3 months and every month I would go to the store and ask them why, and they would give me a different reason every time. They were telling me that I would be refunded the following month. Well that never happened.
Thankfully, an employee named «Mo» helped me out this morning, and he gave me a final solution to a 3month problem within 5 minutes. He got me a refund for the past 3 months, and corrected the mistake for the following months.
So the 4 stars go to Mo, and the 1 missing star goes to the incompetent tmobile employees.

Well overall I still like the place the employees are still pretty good but I had a bad incident involving the store manager. A few weeks ago I came in because I was having an issue with all the iPhones on my plan not being able to send iMessages, or FaceTime when off of wifi. I tried calling the T-​Mobile 800 number but they told me to call Apple saying it was a problem with my phone, which clearly it was not because it was happening on all the iPhones on my plan that were working one day but not the next. So I decided to come to this store for some help.
The girl that helped me was very helpful tried replacing the sim card, and a few other steps that didn’t work so she went to the store manager for some help. Well after he looked at my phone for a little bit he told her to tell me that I should just turn off the iMessages and send only texts since it was not working with my phone. I asked her what about FaceTime and she said yeah you can’t use that either unless your on wifi. Thanks buddy for the help, and he could not even tell me directly he had her come back over to me and relay the information. Turns out it was an issue with the T-​Mobile network because a few days later all of our iPhones started working normally again.
I still like the workers here and I will probably come back to this location because of them, but the store manager is either lazy or an idiot or a combination of both so stay away from any dealings with him.

This place is really awesome. Courteous service and Gabriel was super helpful getting my bill sorted out and upgrading my phone! I recommend this location 100%!!

Me and my friends came to upgrade a phone that was not working properly. Mo and Stefen were so helpful and kind. They offered water and we also ended up upgrading more than one of our phones which was not the plan but thanks to them it worked out perfectly! Thank you !

This T-​Mobile store has impressed me in South Bay. Went in early morning to get a simcard for my mom and add a new line to existing account. Thank God, Alicea Mariscal was present in store to help me. She understood the problem in less than a minute (No other associate in nearby T-​Mobile stores could fix it :(), proposed two different solutions, talked with Customer Support to get me a San Jose number (408), activated it in less than five minutes. Something other couldn’t do in 2 hours, she did in matter of minutes. If you are her manager reading this review, she deserves a raise and promotion bundle to keep doing the great things at T-​Mobile.
Thanks Alicea, you are awesome and nothing less than a ROCKSTAR!!!

Thanks to Austin De Leon & Mario Rivas for the fast and great customer service you guys rock !!!

So I went into this store on 10÷16÷15 to trade in my phone for an iPhone. My FIRST iPhone to be exact. Ever time I visit this store, the customer service is always incredible. The person who helped me out this time was Alicea and omfg if she didn’t make my life easy!!! She was quick, knowledgeable, and slays at up selling. Lol. She helped me set up my phone so when I got into it I didn’t feel like a complete martian. If I could give this store 20 stars I would. Highly recommended!!!
Thanks a bunch!

Reign_​Clouds

Went in the store to buy an iPhone 6s 64GB.
— First of all they offer me an upfront cost of $ 279.99 when it shows $ 99.99 on my account online.
— Secondly, they will try to sell you the accessory + insurance kit which is an additional $ 12 every month, whether you want it or not. You are basically forced to buy the kit or else you can’t buy the phone.
Thanks, but I’ll place my order online.

I am here right now (22Sep15) (night) and there is only 2 of them working and Marco Cruz (the worker) list our name for us to wait and we waited for 1 hr and never eat dinner. We are planning to buy iPhone 5s because we really need badly and he said there is no stock and we want to buy another phone and he said no stock again and everything in the display is not available. which is impossible. I can feel that he (Marco Cruz) is just lazy doing his Job cause its busy. Poor service.

They are very rude and judgemental. Already discontinued my service from them. They don’t realize without us customer they have no job. I wish I could give zeolite star.

I found the sales person at this particular location very deceiving, the only goal is to sell you a phone with a plan and whatever extra insurances you can possibly buy. You really can’t trust them and do your own research before you walk in the store. Customer service is the worse here, all they care about is you bought their product and they got the commission. Don’t waste time going back to the store asking for service, they will refer you to go online or call customer service –611. Bottom line– Useless sales rep need to be re– trained on customer service.

My family and I had a great experience at the T-​mobile shop in the Great Mall.
Alicia helped us to get our bill corrected and set up a new iPhone 6 plus with screen protector and case. Thank you, Alicia — excellent customer service !

I went into this store to check out their phones and possibly change from Metro to T Mobile. I had $ 600 in my pocket and was ready for a salesperson to SELL me a phone. Since I didn’t a;ready have my heart set on any particular phone.
My current phone won’t even let me answer calls half the time. Which considering this is the primary purpose of a phone, my phone is useless!
I was greeted by a nice young lady who was mopping the floor.
A salesman came up and asked if he could help me find anything. I told him I didn’t have my eye on any one phone. There was a previous Samsung model I liked, but it had been discontinued. He showed me the next version of that phone. However, the phone itself was dead. So all I could see was the outside. I asked him what he thought of the phone, here was his chance to sell me on it. He said it was fine.
That was it. Are you kidding me. I told him never mind.
Obviously, he was really interested in selling anything.
As I was walking out of the store, he shouted something after me about some deal they were having, but at that point he had already lost the sale.
What was even worse is the one thing I do remember is that his name tag said Assistant Manager.
What a joke!
I will be taking my business elsewhere.