AT&T

Like someone said, if I could give 0 stars I would. Really bad customer service. Guy helping me out didn’t know what he was doing and instead of the manager helping him out he was flirting with some customers. They also tried to pull a fast one on me and give me the higher monthly payment. To sum it up stay away

0 stars for this shitty customer service! This place is honestly the worst place to go if your coming in and asking for information about your cell phone. I’m sure the guys with the white flannels are management and it’s a pretty pathetic thing to see management be so shitty. I asked for information about my line that happened to be terminated since I did the switched to t-​mobile. But he was not helpful whatsoever he continued to say what T-​Mobile should’ve done and that all this process should’ve been handled but obviously I’m coming because there was an issue and T-​Mobile directed me to speak with AT&T to write the remaining balance on my bill so I could get reimbursed. This idiot wouldn’t even print me out a bill when I asked and it’s like fuck u. No wonder no one want AT&T anymore

This location had closed early due to a system failure. Ok. I’m not complaining about technical difficulties, I’m complaining about how I practically had to argue for the associate to assist me because all I needed was a simple Sim card contact transfer onto the new phone.
Finally the associate said he can help, so I waited. Then I tried to crack a joke, but I guess these people need a lamp thrown at them to lighten up.
Poor customer service is a reason why I am ever so picky about where I go for my mobile service needs.

The people who works there lied to us and ripped us off. They offered this plan saying our monthly gonna be lowered. But instead, i lost my unlimited data plan and our phone bill is higher than it is. l

I wish I could give 0 stars. Worst customer service. They really don’t care to be working there. No interest in the customer.

Ok I really don’t give out too many 5 stars and this is probably my first for a non-​restaurant type of business.
First of all I want to call out I’m not affiliated or know anybody who works at this location and from the 1 star reviews it was getting, I too myself was reluctant on coming here even though I was already in the mall.
So here is what happened. I went to AT&T earlier in the day at Valley Fair mall with my baby girl to activate new phone plans on new iPhones we already bought from Apple. Long story short we were not able to get the numbers we wanted for our 2 phones mainly because of the mis-​communication with the girl who worked there. Yes it’s more modern and fancy there but I’ll tell you in a sec where it failed and how this tiny crappy location at Great Mall won our hearts.
So after Unilocaling the location we walked literally around the whole mall to reach the spot. When I got in, there was no TV screen with names of who is next in line like all the other AT&T centers and no one greeting us at the door and I’m already thinking man it’s almost closing time at other locations am I making a mistake coming here?
The reps were all busy with customers at the counter and I saw this one guy who wasn’t talking to someone at the moment and I went to see if I can sneak in a quick question so I wouldn’t have to stick around if they couldn’t hook me up. I asked and he politely said he can help me right now. I was like cool, you mean I don’t have to wait in line?
(Alazar was his name, so shout out to him) He was actually mulit-​tasking helping another family while taking care of us. I was fine with us. So here is the difference in service that we got kicked in. Since we after good looking numbers, baby girl was politely asking if there was any chances to select certain numbers and Alazar was able to whip up about 15 numbers to choose from each time where we were only given 3 choices at Valley Fair where they had a fancy iPad to capture all the info. and each time we asked to refresh the numbers it would give us the same numbers over and over. I’ll shorten the story here as this is getting too long as a review. Baby girl and I was giving Alazar a hard time but in a fun way and he didn’t sweat it. He had a friendly demeanor the whole time and got what we wanted even though we hassled him to present us with close to 50 numbers. Yea you heard me right, 50 numbers in a matter of less than a minute per request.
I know the other reviews are old and perhaps who ever worked here at the time gave the store a bad rep, but come here and see Alazar. I’m recommending friends to come because the wait time is nothing and the staff is friendly and knowledgable.

Ridiculous bad customer service. This store doesn’t even deserve one star. On ¹²⁄₂₉ around 12pm, there was only one guy inside the store. I walked up to him and told him after the recent Samsung galaxy s4 update, my phone could not connect to the wifi anymore. The first thing came out of his mouth was «we don’t do any technical support here, you have to go to Stevens Creek». I said «are there anywhere else?» And he said «you have to check online». Thanks for telling me I can check online, but I am here to seek for customer service and all you did was to tell me to do it myself. And he didn’t even bother to write me the address.

This AT&T store truly does not deserve any star, but I had to click on at least 1 star in order to write my review. They provide the worst customer service and don’t keep their words to customers!
I came here with every intention to upgrade to another 2 year contract with the trade in and getting an iPhone5.(I wasn’t sure whether or not they have a quota for selling the Galaxy, but Jeremy, the sales person, kept trying to sell the Galaxy knowing I’m an IPhone fan). Hey, after all, you like what you like! Anyways, I gave him my credit card for the new upgrade and I gave him my old phone to transfer my data to the new phone. After telling him I don’t store much on my phone, I literally have about 300 pictures and no video on my phone, he said it shouldn’t take long, at most an hour.
I came back after one and a half hour later, waited, which he didn’t even bother to acknowledge my return and continued to ignore my presence until I said something. Even when you are busy with other customers, acknowledging another customer is still a must. After more wait, he then went to the back room then came back and said it would take another 20 minutes. He never once took responsibility for giving out incorrect information, but tried to come up with excuses instead. Once I told him I couldn’t wait any longer as I had prior engagement, he actually argued with me as to what he did and didn’t say. WOW! Talk about terrible customer service.
To make a long story short, I cancelled the whole transaction because they didn’t deserve that sale, but most of all, I really don’t trust that store.
They refused to refund my money and said, instead, my account will be charged for the product and service I did not get and I will get a check in the mail in 21 days, so ended up having to call my bank for the cancellation instead.
The sales rep is young, inexperience, and doesn’t seem to understand quality customer service. When and if doing business at this store, make sure the whole transaction, including data transferring is complete before giving them your credit card because once they have our card, there is no going back. That is so wrong is NOT the way to conduct business!

Decided to return to AT&T as a customer due to their cheaper gophone plans. Bought my gophone and the plan with the SIM card attached to the gophone. Wanted to use a different phone, so I came in to get the SIM card unlocked. Guess what the sales associate tells me? I have to cough up $ 25 for an unlocked SIM card, even though I read online that they would do it for free. I walked out of the store as the old unhappy customer-​reminding me of why I left them to due to their crappy service and money suckers they are.
I call customer service to see if they could override what a physical store told me and BAM they did unlock the SIM immediately over the phone. WOW what a shocker and the physical brick and mortar store couldn’t even give me that. And how much did it cost me? FREE. I complained to the customer service agent over the phone as to why I was asked to pay and he flat out chuckled and told me «they work on commission and actually you should not have been charged but good thing you called.» Irritated and somewhat satisfied I’m glad AT&T has stuck to their crappy customer service. In conclusion if you need any help from AT&T try calling 611 before you stop by a store – it’ll save you gas and dollars. In the meantime I’ll be finding a new provider that knows how to keep their customers happy.