Cellution Pro

They took my phone & «lost it»!!!
It’s been literally 1 year and 5 months! 1^st they «fixed» the screen to break WI-​FI, my camera & 3G Internet. Took it back 4 times (it’s a 45min drive each way) and still not working… Finally they said they have to send to «repair» and took my recite ’cause they have to «recognized which is which»… They NEVER called me back and now their # is a wrong #… Went back they don’t even «KNOW» what happen to my phone! the Mall should simply close their business!!!

Avoid this place Horrible service. We brought my phone last week for repair they quoted me a couple days we are now day 10. Never again

I am very disappointed with this company. I brought in my cell phone on Tuesday to get it repaired and the man told me that it would be ready in two days.
I called in Thursday and they told me it would be in friday. ok today is Friday and my phone still not in.
OK NOW IM PISSED… I want my phone. i should of read these reviews first because I would of never came here. i will stick to Verizon and buy insurance.
I will never recommend for anyone to come here.
Don’t do business with there people (bs)

Never ever ever again! Are you kidding me? This place is still doing business while scamming people and taking there money and not fixing the devices? I let them repair my iPod back in December before Xmas. It ddnt take long until they gave it too me. When I used it the camara wasn’t working I returned it and told them after that they haven’t called me or anything!!! It’s been 3months already like really? They don’t want to give me any numbers so I can’t reach them! Bad decision ughhh & I still don’t have the iPod back :(motherfuckers

I was referred by Verizon to have this kiosk at the Great Mall repair my lock button. After waiting almost 2 hours, they tell me they accidentally cracked my screen and ran out of white so needed to replace it with a black one and for me to go back when ever to get it replaced. Coming to find out that after this repair, my sensor is no longer working. I recently went back on a Saturday to be told they only do that on Tuesdays and Wednesdays. I refused because I live 20 minutes away and work on those days, I was already there getting some shopping done so why not? They said they would do after all but I would have to leave it there for an hour and ½. Left my phone there for the time they asked only to go back with my phone still untouched. The guy told me if I wanted it fixed, it would maybe be another hour or so… without sounding apologetic he asked me to come back on a weekday because they are «just so busy» on weekends. Let me remind you, HE was the one who broke my phone to begin with. My screen is now popping up on the side and lock button is broken again. I am so displeased with their service… I will never go back to them again nor refer them to anyone.

STILL 1 STAR AFTER VISITING THIS KIOSK 9 DIFFERENT TIMES.
WOW. okay, you thought my previous review for this place is bad, it gets worse!!! So after they fixed my camera (2 weeks of it being broken after they repaired my screen), i found out that my headphone port did not work. AND THEY LOST MY 2 BOTTOM SCREWS NEAR THE CHARGING PORT. REALLY?! is there anything you guys can’t fix where you don’t break other parts??? I was SO ANGRY, (here i’m thinking they broke two of the most important features on my phone –camera and headphone jack)…I come into the great mall kiosk again, and they tell me that theres no one there to look at it because the guy that specializes in iphone repairs wasn’t there. they told me to come back another day. WOW. really? I then come to great mall management to file a complaint. She then called the owner, and he said he would personally take a look at my phone and fix it for me. The next day, she mediates our process, but guess what… the OWNER NEVER SHOWED UP. whatever, at least I got charging port repaired, but still. totally unnecessary. I DID NOT ASK FOR THEM TO BREAK MY CAMERA OR HEADPHONE JACK/​CHARGING PORTER. Also, I noticed that my screen was not sticking to the phone because the adhesive tape or whatever was loose since they took it apart to take a look at it so many freaking times. OH yea, it doesn’t end there… they did not have any extra screws to put back on my iphone, so guess what, I HAD TO COME BACK AGAIN!!! SERIOUSLY??? I told them I didn’t want to come back after what i went through for this whole process, so great mall management said they would call when my screws come in. 2 weeks later, thats right, 2 FREAKING WEEKS LATER, great mall management calls me and tells me that cellution pro has my screws and for me to pick it up. I pick it up, and GOSH THE WORKER GUYS GAVE ME SO MUCH ATTITUDE. I told them about my screen not being as adhesive and sticking to my phone, and that it looked like it could crack open anytime if I didn’t push the screen together. The guy filipino skinnier guy, said that he didn’t want to take a look at it because he was scared he was gonna damager other parts? NOW REALLY?. actually, anyways at the time, when he said that, i thought about it, maybe it would be best if he didn’t take a look at it because what it he really did damage it on purpose, seeing that we are now on bad terms and what all. One of the other guys told me, «I never had a customer like you before!» RUDE!!! YOU GUYS ARE THE WORST. I WOULD NOT BE LIKE THIS HAD THE PROCESS OF FIXING MY SCREEN JUST BE THAT, BUT NOOOOO YOU GUYS BROKE MY CAMERA AND HEADPHONE JACK, LOST MY 2 SCREWS, AND THE ADHESIVE TAPE FOR THE SCREEN IS NOT STICKING.
WORST EXPERIENCE EVER!!!

Don’t ever go to this place. They broke my Ipad 2 and it’s been 2 weeks and my ipad is still in their possession. Technician broke the power tape when he removed the broken screen. They don’t even call me to reassure that my Ipad is still ok or gone.
They don’t have the parts to fix the problem. What kind a repair business is that? No parts to fix the problem. They said they shipped my Ipad some where and come back to pick it up if they can ship it back.
What should I do? Where can I report them?

I had the screen of my Ipad repaired by Cellution Pro and they damaged the wifi antenna. The phone number listed in the receipt does not work. The phone number listed in their webpage does not work either.
Do not go to these people, they will damage your device and will not assume any responsibility.

I had a great experience with this business. I came to get my cracked screen on my iPhone 5 fixed and spoke with the owner JR. The service was prompt, workers were professional, and price was reasonable. I’m definitely recommending this place to friends and fam!

Where do I begin with these people…
They just gave a EXTREMELY HARD TIME, I wasted my gas, and NOW i don’t TRUST any of the business stands at the mall or any mall…
After passing by this stand at the Great Mall so many times. I decided to have my phone’s front and back cover changed to a pink front and back cover. I was a HUGH mistake. I originally spoke with JR regarding the pricing and the all the work that was going to be done on my phone and now my husbands phone. I obliviously sounded real go at the time, yet now that i think about it… IT WAS TO GOOD TO BE TRUE! Since I wanted the pink front and back cover I had to order it and it was stated to me that it was going to take a couple of days since they had to order it from i don’t know where and that by the end of the week the cover would be available in that stand for them to install it on my phone and fix my husbands phone. They told me that I had to leave a deposit of $ 50.00 so they could order it. I decided to pay in full. Thinking that this might send a signal to their brain that I was really serious in fixing my phone and my husbands phone … Since his screens both the front and the back are completely broken. To make a long story short for the next month and a half I was going every week even up to twice a week asking for my front and back phone covers and they never brought them to their business. They would just say sorry here is my number call me so i can make sure the cover is here by the weekend… I went thought this will all the workers and none would ever answer the phone nor the business phone!!! They are very unprofessional people! No good customer services! Nor people skills! Very unreliable!!! Not even EXTREMELY UNRELIABLE!!! Finally I got fed up with it and 1 week prior to going on vacation for a month. I told them that I wanted my money back. They told me to come in the next day, and they promised me that they covers would be there, MIND YOU they even told me to leave my personal phone with them and that they would install the covers and deliver it to my work the next day!!! I am so insulted!!! I could not trust them with the delivery of a front and back cover NOW the expected me to leave my OWN PERSONAL PHONE with them!!! WTF are they thinking? I continued with the reimbursement. In which i was promised that I would get my money mailed to my home by Saturday. Bull… I came and left from my vacation and still NOTHING… My husband started going in to visit them and asking them for my money and he would still get the blind deer look and the same run around answers that they give. They gave all the EXCESS in the book… Long Story short I called the people that rent out this stands in the mall and like magic by the end of the day they were able to get them to fully refund my money back to the last cent!!! Please I recommend reviewing all this stands before doing business with any of them!!!

The technician that worked on my wife’s phone did a great job. We dropped the phone off and 25 minutes later, it was done. Price was very reasonable as well. Thank you!

One thing– They overcharge. $ 75 for repairing a shattered iphone screen (even with a referral). Biggest reason for the 2 stars is the fact that they didn’t tell me they accept cash only. I gave them my iphone, came back 30 mins later. The cashier told me … it’s only cash. So I literally had to travel back home (didn’t have my debit card on me) to get cash (who carries cash anymore). the whole process took 2+ hours. Their customer service is unprofessional. I wish I would have checked their reviews here on Unilocal before going.

I just brought my iPhone 5 and my iPad 2 to have the screens repaired. Both had horrible cracks on them like spiderwebs. David the tech who helped me was very friendly and careful with our phone and iPad. He was able to do the repairs in just a few hours. Dropped it off at lunch and picked it up when I got off work.

I have dealt with many types of service related companies for many types of products and this has by far been the worst experience I have ever had with any type of company!
Avoid this place by all means unless you want the crappiest service with the worst non-​genuine 3^rd party replacement parts installed poorly on your expensive device.
A little about my experience with Cellution Pro…
I went to them about 5 weeks ago to have had my son’s Ipod Touch 4^th Generation digitizer and LCD replaced at the Great Mall. They had me fill out a form which included my cell phone number and they told me they would call me when it was done or I can stop by 30 minutes later.
Well, 1 hour passed so I decided to stop by and when they handed me the iPod they had replaced the screen with a white one (Originally black). I had told them I wanted it black from the start on the form. So told me they didn’t have any in stock so they just replaced it with a white one. When I asked them why didn’t they call to ask me before they replaced it they said they forgot. So they told me if I wasn’t happy I can come back any time the following week and they can replace it with the correct screen.
Then I noticed that the screen was completely lifted on all sides and corners and they told me it was because the case was bent (It wasn’t). So then I asked them to fix it properly and they said there was nothing they could do about it and they always recommend all their customers to get a snap case to hold the screen down because this is how they all turn out. (Not true, I have seen other places repair screens and they come out perfect)
So after I left to get cash from an ATM because their credit card machine was not working I came back and noticed that the screen was dangling more when he handed it to me. I then told him I would be back during the week. The manager told me that normally only fix redo’s between mon-​wed 1−4pm but they would make an exception to fix mine because it was their mistake anytime I stopped by.
The next day the screen had turned completely washed out white so I so I decided not to wait and take it back asap. When I got there to fix it they said they could not and I would have to come back during the redo times. (I was pissed!). I asked them to take the screen off and replace it with something temporary to get it back to the way I took it in and give me a refund.
The technician took the screen off (Which was already coming off) did sloppy speedy job to get it off which at this point I don’t think it even works at all, didn’t put a screen on it and just threw it in a bag and handed it to me. Then I asked for my money and he said they don’t give refund there and that it would have to be mailed out. I asked him why not if all they take is cash I am sure they have $ 70.00 in the till and they would never have to deal with me. He said no, it was corporate policy.
I then took the iPod out of the back to examine it and I noticed that they did not put on new adhesive, they used the existing adhesive from when they had taken off the original screen. No wonder the screen would not stay down. So when I asked the tech why they would do that he said because they probably ran out of the iPod Touch adhesive.
Well, that was 5 weeks ago and I have yet to see the refund. I call about 3 – 4 times a week and when someone does answer their corporate number I have to explain my situation to them and then they tell me that the check will be in the mail and they can offer to have someone repair it again at home because they had mobile techs. I told them I would not pay even half because of all the issues they are causing and they said they would work with me. Yet nothing has been done and I haven’t seen the check or the tech.
If you do call their joke of a phone service, they rarely answer, maybe 1 out of 10 calls, they also don’t call back at all. It’s the worst setup voice calling service I have ever called as if they never took the time to properly set it up.
So to recap, avoid, avoid, avoid!!! Do not ruin your device anymore than it already is. Take it to a better service. You can look up all the Unilocal reviews for all their Kiosks around the bay are and they all have the same rating with the same unsatisfied customers. Poor customer service and management.
And me, well I am still waiting for a refund and to get my Son’s iPod back to where it was before I took it in even if it’s a cracked screen, at least I would be able to use it. But my patience is running short and they maybe have a day or two before they have to deal with me in person!
By the way, I would rate them negative stars if it would allow me to.
It goes to show what type of company this is when the owner doesn’t even try to offer an public apology to some of the negative reviews on here or try to offer the unsatisfied customers some kind of explanation or a way to make it better. He obviously doesn’t care and just wants to continue to rip off peoples

I brought my iphone 4G in that had speaker problems. I couldnt listen to music through the speakers, but only through a headset. The techs that worked on my phone were very helpful and the prices was very reasonable. I recommend this place to anyone in need of fast and reliable phone repair. Speakers work fine now. Thanks guys!

I can’t even begin to put into words how unprofessional and irresponsible this team is. My parents originally brought my phone, which had a shattered screen, to this stand in Great Mall to be fixed in December. The screen was replaced, but since they didn’t properly screw on the screen it damaged the wifi connection on the phone so that the range would only be about 2 feet from the router and the front camera was unusable. We brought this phone in again to get these problems fixed. The phone pretty much disappeared for months and it was only until my parents let them know that they’ve spoken to their lawyers about this issue did the phone magically reappear. Then, we noticed that the screws on our phone was missing. We brought it back, they let us know that they will send it in to have everything fixed and place the screws back. They said that it would take 5 business days and after a week when we went in our phone was nowhere to be found. My parents went in multiple times over the next two weeks and no one can tell us where our phone is. It’s May now, it’s almost been half a year and I still haven’t received my phone back and they claim that it will be there for sure on Thursday of this week otherwise I will be compensated. What they love to do is toss responsibility from Anthony to Phil to corporate to the next guy at the stand back to Anthony, etc. You get the point. They put up this front about them being easily reachable by phone but no one on the corporate line picks up the phone. Their own numbers that they give you for you to reach them about your phone? Useless, no one ever picks up.
Do yourself a favor, don’t trust your phone with these guys. For the people that had their phone fixed, you’re either lucky that they did it right or you haven’t noticed any other damage they may have caused to your phone. If a zero could be awarded, this place would get it. Time to report this horrid place to Better Business Bureau.

Brought in for a small simple repair, they fixed that part but damaged other parts. No warranty on the parts they damaged!!! I should have read the review before bringing the phone there.

The worst service or lack of service I have ever experienced. I dropped my extremely damaged iphone off here Wed night. They looked at it and said it was pretty bad which I didn’t deny. I didn’t think anything could fix it but they said they would check it out. They said they would repair it if they could, if not they would buy it to part it out. I was told that I would receive a phone call the following day by 4 or 5 pm.
When 7pm rolled around on Thursday and I didn’t have a call, I decided to call myself for an update. No one ever answered the phone and the voice mail box was full so I couldn’t leave a message. I decided to drive to the kiosk to check out what was happening with my phone. I had to drive from Gilroy to do this. Upon my arrival, there was no one at the kiosk. The business appeared open, laptop was on, register was on but no one was around. It was like they were kidnapped.
After standing around for 15 minutes a male showed up. I inquired about my phone and he had no idea what I was talking about. He started digging through a drawer and found it. He said he didn’t know it was there and didn’t know why anyone said it could possibly be fixed. He unwrapped the paper that was around it and said there was nothing that could be done. That is cool and all, but that is not what the employees said the night before. He couldn’t explain either why I didn’t get a phone call advising me of this. He started texting someone to find out if they knew anything and basically the person he was talking to had no clue either.
This is a poor way to operate a business. None of the employees knew what the other was doing. They didn’t follow up with a phone call. Someone was wrong in saying that it could possibly be repaired and another saying it could not. You couldn’t leave a message on their answering machine. The answering machine didn’t identify the business. They left the kiosk unattended with product laying around. Not sure why the mall allowed this business in here.
I agree that if I could have given 0 stars to this company I would have!

If only Unilocal allowed us to give zero stars, but since there is one star let me just say the only person as this business worth even giving a star to is a guy name Anthony. (Thanks for excellent customer service).
Now lets continue you. I have had my share of bad business but believe me when I say this place is by far the worst place I have ever been to. So of course my sisters screen cracked and the left side of my phone was defected so we decided to take it to this place who refers to themselves as the «#1 source for phone repairs.» My sister dropped her phone off on a Friday, paid, and he said it would be done in an hour. We came back in an hour and said thank you as the screen seemed nice and new. We got maybe 2 stores down and she noticed her phone was worse than before (now the home button was completely un-​leveled, every time she touched her screen it became discolored, the rim of her phone was black which is dumb since I have a white iPhone, there were black spots the size of a lady bug, and I could even see light peeking through her phone). We immediately took it back only for the worker to tell us he wouldn’t have time to fix it because he had other phones to fix. RIDICULOUS!!! We didn’t want to make a scene so we left. We came back the next day to have it fixed and this time around I talked to «Phil» who was extremely rude and said it would take 2 hours because he had other phones. He then suggested to come back Tuesday and he can fix it since it won’t be busy. The next day my sister went back at 5pm and the worker told her it would take 3 hours so she said ok so I can come back at 8 and he said «no we will be closed.» By now my sister is very un satisfied and upset so she tells me what happened and immediately I’m out raged. It is now Monday and this place just opened and I proceed to let them know I need my sisters phone to be re-​done. Anthony said unfortunately we don’t have the proper part but he wrote my number down and said he would contact me as soon as it came in so he could fix it, he even gave me a time frame and was very apologetic for something that wasn’t his mistake. He called me and I headed over with my sister. We approached the place and Phil immediately brushed us off. RUDE!!! We are now being told by another worker it’ll take 20 min to fix. We wait come back and Phil directs us to their other location in the mall because that is where our phone is. We walk to location only to be told our phone is at the other location. You can only imagine how irritating this is. So we walk back and now greeted by the Manager/​Owner (JR San Juan) btw he doesn’t say Hello and says «what do you want?» Great customer service!!! We tell him we are here to ick up our phone only to see nothing has been fixed and now JR is asking us what the problem is. I simply explain to him we have come here everyday since Friday to get this fixed, you guys messed it up and every time we are told they can’t do it because they have other things to do. To make a super long story shorter JR was neither apologetic nor displayed any type of customer service. I get better service from a 16 year old working at mc. donalds than this 30 something year old man. He argued with me and even questioned me as to why I was so upset and raising my voice. He even said if the shoe were on the other foot he would not be mad because there is no reason. Excuse me but if you take something of yours to get fixed and they make it worse am I suppose to be happy? NO idiot! He then try to tell me how my knowledge of customer service and how businesses work is completely off because he knows more business people and he knows that if someone ruins something they fixed then you have to wait after they are done with all their tasks till they help you with there’s. IM SORRY JR but if you mess something up you fix it RIGHT AWAY and not make them wait 3 days and an argument to finally get something fixed that YOUR WORKERS FIXED TO BEGIN WITH. I could keep rambling on about everything disrespectful this man said not to mention I am a lady and have never heard a man speak to a woman that way and think its ok. I will definitely be contacting the REAL owner and the Better Business Bureau about this company. I cannot believe people like JR can even get a job in customer service. GREAT MALL PLEASE PAY MORE ATTENTION TO THE PEOPLE YOU ARE ALLOWING INTO YOUR MALL.