AT&T

Between this store and the one on Tchoupitoulas street I received the worst customer care that I have ever received in my life. They sent me to the Lakeside store which was a joke. The salesperson at the Lakeside store (I wish I had his name) smelled like onions which was a complete turn off. He was rude and impatient and could clearly tell I was frustrated. I left before I would say something i would regret. He does not need to be in the customer service industry. If I were the store manager I would wonder why a long time AT&T customer left the store in such a hurry and was obviously not happy with the service. They could care less about customers as it’s obvious they only want to get them in and out as fast as possible — happy or not.

A two and one half year old child will change your perspective on a lot of things, even your cell phone. In an effort to pacify my son’s over the top curiosity with electronic devices, my wife often lets him «surf /​play» with her I-​Phone 4S. Even though the phone had (notice I said had) a decent case, the repeated drops and normal wear and tear took its toll. What started out as glitchy service and the occasional inability to find a network, ended up being a chronic issue.
Having had a good experience at this particular AT&T store, we opted to go back. As is usually the case, the store was fairly crowded. But we were greeted immediately, and in less than 5 minutes, were being helped by sales consultant Mike Kuebler. In an effort to save us some money, Mike switched out the sim card with a new one, but the phone was still not working. It ended up being the sim card reader inside the phone. Since I did not have insurance, still had 6 months on my contract and was not eligible for an upgrade, I knew my options were limited.
Mike Kuebler quickly reviewed our data usage and came up with a family plan that better suited our needs. Since money was tight this month, I took advantage of spreading the cost of my phone into my monthly bill and remaining eligible for an upgrade in 18 months. I also opted for insurance and a screen protector on both of our phones, as a toddler can inflict major damage on a phone in just a matter of seconds.
I wasn’t thrilled about losing my unlimited data plan on my phone, but since we only use 3 Gb of data a month, it really wasn’t an issue. On the plus side, I got a free LG G-​pad 7.0 LTE with my phone purchase. It cost me a few bucks a month for my service, but with the recent «death» of our I-​Pad (yes, it did have a huge protective case) it is a cool device to have around the house.
All in all, I was very pleased with the service I received, and would recommend Mike Kuebler and this particular AT&T store to anyone.

Once again in my attempt to enter into the present century my phone was upgraded on the advice of my wife. And in addition to the new phone we purchased a contraption called a Hot Spot. Captain Kirk and Bones would be happy with us today on planet Earth.
Now wherever we travel or dine or goof off we will have Internet connection for our phone, IPAD, and things like that. The modern world is something else. Can do so much but still can’t be beamed anyplace. I am sure that is coming soon.
In any case new phones were turned on and we were assisted by a very professional and nice young lady named Danielle.
So far have I traveled since a one television station town and black and white TVs along with rotary party line phones.

Go early! I arrived 15 minutes before they open, sat at the door, so I was the 1^st person in line. Kiana was the person who helped me and she was awesome! Excellent service and she was a pleasure to work with on resolving my iPhone issue.
It was refreshing to have a good experience. She was quick, efficient and friendly. She saved me a trip to the Apple Store… which is currently a zoo of overbooked appointments. Thank you Kiana!

Jody, Retail Sales Consultant, assisted me with the purchase of a white iPhone 4S 32gb. He was knowledgeable, patient and kind. He’s my go to guy at the store!

I generally avoid going to the AT&T store at all costs, but my husband was having a lot of problems with his phone. Fortunately, he was eligible for an upgrade so we went in to compare the available phones and figure out which one would be best for him. The store was a bit crowded but we were able to look at the phones, make a decision, and get in the line fairly quickly.
The woman that helped us was very friendly which was nice… Until she started flirting with my husband. I think it was mostly friendly, flirty type stuff but she kept it up the whole time they were talking even with me standing right there and while he was playing with his wedding ring. The coworker standing next to her actually looked at me at one point and made a face!
Overall, the experience was fine. We didn’t have any trouble getting the upgrade, he was able to get the phone he wanted, the transaction was quick, but the flirty thing was a little weird so they lose a star. Being friendly is one thing, this was overboard. Ladies, go with your husbands just in case this super-​friendly woman is working the counter! ;)
Edit: I probably should note that I’m not entirely sure that she was doing this on purpose but it was still awkward. The end.

We recently switched from Sprint to AT&T so we could get 3G iphones and I’ll have to say it hasn’t been the smoothest transition. Our bills have been screwed up, our text messaging has been turned off and we got a lemon of an apple… iphone that is.
Sounds like a 2 star review doesn’t it? The reason it’s getting a 4 stars is because Kerry our AT&T salesman has always been there to help get things fixed up. It’s nice to know there is someone who you can call, text or email and know things will get straightened out. He told us the night we got the phones he wasn’t afraid of problems and he has lived up to that.
I will also tell you that the new Apple Store in Lakeside did step up and replace the lemon of an iphone and the replacement one has worked much better than the first one… thankfully ‘cus I was never going to hear the end of that one if they didn’t!