AT&T

This Att store always has great service. Dana has helped us twice. He is amazing, friendly, professional, and knowledgeable. It’s refreshing in today’s world to encounter such great customer service. It is rare and we appreciate it. Dana is a perfect model for excellent customer service.

Signing up for DSL with AT&T was an absolute disaster. To make a long story short, I was told I would receive my service one day. It didn’t happen. I called and was told I would receive my service on one of two days. It didn’t happen. I called and asked what was going on. Their system was down, not a good sign for an ISP. I called again. No one could tell me why I hadn’t received service or when I would receive service. After spending over 2 hours on hold with AT&T that week. I canceled my order.
Then I came crawling back. They were the cheapest service by far, and I decided to just wait it out with a new Zen attitude. Of course their system couldn’t handle me canceling and reordering, so that took some more time with their call centers. I had to order a different service because the service they originally sold me wasn’t available where I live, an impressive lack of competence for a multi-​billion dollar company. The service I ultimately bought is slower and costs more, but it still was the best deal.
Once I got that order in, everything went fine. I guess the moral of this story is that you get what you pay for.

Why does my DSL bill change every month? Why can’t any ATT employee ever explain it to me?