Enterprise Rent-A-Car

This location was great! Syed and Shae really made the experience wonderful. I had never rented a car before and I was super nervous about the whole process. These two wonderful employees went above and beyond. I arrived a little early and did have to wait but was impressed at how quickly they were able to assist a lobby full of customers. Then to top it off they upgraded us to a nicer vehicle because of the wait. I will definitely return to this location in the future!

Awesome customer service! And Dustin even upgraded my rental for me (at no addtl cost) to ensure my expectant daughter was comfortable for our journey. Thank You! You guys are great!

This location has extended hours which are very convenient! The customer service is very friendly and helpful. The location is pretty busy however I will definitely go out of my way to come back and use this location.

Friendly is an understatement. I’ve rented here twice and both times they were outstanding. Got a great deal with costco

Friendly staff, they go above and beyond in order to resolver any events on your rental. Nice and clean vehicle and super rates. 10+

The staff is friendly at this location, but any time I have to rent a car here it always takes for-​e-​ver! The usual situation is they’re flooded with customers and nobody is left to prepare new cars for rental — cleaning/​vacuuming, etc. So instead of having all their vehicles ready when the office opens, it appears they don’t bother doing that until the doors are already open and people are waiting for their car. If you rent from here, just be prepared to wait awhile…

Joe was a pleasure to work with. He made renting a car easy and enjoyable. Thank you JOE

I’ve been using rental cars for various travels for over the past 15 years. The majority of my business has been through Budget but since I’ve moved I ventured to try Enterprise. I made sure to call ahead before I picked up the car so that there was no problems when I showed up. Everyone seemed to be in a good mood and welcomed me when I walked in. Picking up the car was a cinch, however the gas tank was on empty, Booooo. The CSR Tyler assured me they’d give me a discount when I brought it back.
So I brought the car back and at first CSR Jaime wanted to negotiate a lower discount than the $ 36.00 dollars I paid to fill the gas tank. We were able to agree on an amount and I was super happy with Jaime’s assistance. As my wife and I walked out I think just about everyone said have a good day.

Every time I come to this location everything is so poorly organized. I never make it out of here in under an hour. Very frustrating

Pretty good. But they didn’t keep my spice bottle from san Diego. Sad. Everything left in car should be in lost and found.

I’ve been waiting for about an for my car and no end in sight. And I’m the only person here. There was 1 person here when I got here. 2^nd time I’ve rented from this location and had to wait 45 minutes to an hour for a car. Now they tell me the car they have for me is out of gas. This is ridiculous.

Had to call 3 times to ask for a pick up and they still didn’t show. Forget their commercials about pick up. I needed a car rental for business frequently but they are not reliable. Won’t use again

The worst customer service ever, ignored me talked amongst one another while I was trying to talk to them. They looked at me like I was a beggar and I was asking place asking. for a favor I will never set foot in that place again, I felt as they thought I was beneath them.

after an altercation with my new car I found I was in need of a rental, luckily I have rentel coverage and was directed to Enterprise Rent a car. the service was quick and courteous. the car was clean and fun to drive. the return process was juat as quick and clean as the check out was, I will use them again when the need arises

I arranged for a rental car Sunday for Monday morning. I received a confirmation email confirming my reservation that stated no issue of car availability. Enterprise was supposed to pick me up around 8am. They called at 8:20 am advising that they had no cars available until 2pm that day. When I asked why I received a confirmation of my reservation if they had cars. The attendant said that their website doesn’t remain updated w their inventory? Since when does a rental car website not keep up w their inventory? Isn’t that why they use a computer to enter their reservations and who picks up a car and when it’s due back? I had plans for this morning and now I won’t make my appointments. Big inconvenience and they’ve now lost my business.

Wow, waiting almost an hour for a car. Had to clean the car? I guess they don’t stock this location? This wasn’t my choice or I would have gone elsewhere.

Great customer service — even though there was a bit of a wait, the customer service was great and they apologized several times so it was worth it.
The car we rented was AWESOME on gas (Dodge Caravan), and the unlimited mileage really helped since we traveled out of state.
Visited the Queen Creek location first and had a TERRIBLE experience. Really glad Superstition Springs saved the day! Highly recommend.
P. S. Parking is a bit tricky — there are VERY few spots… be prepared for that!

My husband and I went to get our car fix and the insurance suggested this location for us to rent a car, bad idea! Jennifer was the person that helped us and she kept telling us over and over again that if anything happens to the car that we are going to get charge, that she has our credit card number on file. I get it that she has to say or explain that to us, but saying it over and over and over and over and over again… seriously? Like she knew
something was wrong with the car or something, and that we were going to get blame. So we were not comfortable at all and ended up just borrowing a family members car and returning the rental car to them the next day. I would stay away from this location.

Good customer service. Service was fast and we’re ready to head to Vegas. We are happy camper now. I would recommend this place.

We rent cars very frequently. I no to what to look for and what to look out for. But the Superstition location managed by Luke is one of the most efficient and friendliest of all places I’ve rented.
The eye for detail is welcomed. As soon as we walk in, I am personally greeted with a smile, my name mentioned in the greeting & a kind «one moment please».
This place really takes pride in their cars and especially their customer service. Aside from Luke being a great asset as branch manager. Sam is also superior in his customer service. I’ve heard the same delivery of speach to each of the many different customer. The service is personalized to the specific customer. There are too many more names to be mentioned. But this is truly one great team that steps up to the plate each and every time.
It is the integrity, professionalism & the high level of customer service is what makes this specific location a 6 star review. For now, Unilocal offers up to 5 stars. But this location always has an extra star.