Enterprise Rent-A-Car

Here’s a list of my grievances:
1) Waited over an hour to get a car. There is no reason for this. None. Hire some extra service reps, you’re a big corporation, you can handle it.
(They tried to mollify me with an «upgraded car» but my time is worth more than that seeing as I was 2 hours late to work between their delay, and the traffic that I then hit, which I normally avoid… So I still lost money in the end).
2) Somewhere in small talk, I mentioned I was shopping for a new car. I got SIX phone calls in 4 days. I don’t answer unknown numbers, so I finally told the guy he had the wrong #, and 5 minutes later my boyfriend’s phone rings. He left a voicemail, and it turns out, that number that called me 6 times was their car sales division, who thought it was appropriate to call my emergency contact to try to sell me a car.
3) I returned the car this afternoon and was hit with a $ 400 bill for 5 days. I checked it out, and the damage waiver I agreed to was on there… for 5 days. An extra $ 100. This was not explained to me. I was told it was «an extra $ 18.99». The salesman did not once say that it was per day, or I would NEVER have gotten it. Nobody in their right mind would pay an extra $ 20 a day for that.
I will be calling corporate and making a complaint, because this is just ridiculous. I will never be renting from Enterprise ever again.

Very helpful staff. I did not have a reservation and was still checked out in less than 10 minutes on a busy Saturday.

This Enterprise is awesome. They answered all of my questions honestly, honored my coupon without hassle, and had the truck I rented ready and washed when we arrived. Daniel has amazing customer service, didn’t push any extras, and even called to make sure we were satisfied once we got the truck. I will be back to this location, because of the outstanding service.

They gave me an amazing price and excellent service!

I’d give this company location no stars if possible.
On Thursday, March 21 I arrived to pick up a car I’d reserved over a week prior. The king of the Enterprise rental counter, whose name I wish I’d gotten so that I could name and shame him, had a terrible, condescending attitude right off the bat. It’s one thing if your reason for not honoring my reservation is some wonky company policy, but it’s quite another to talk down to me in a smarmy voice, be needlessly difficult, and rude.
I was informed at the counter that my Visa debit card was not considered a «major» credit card, even though I use it any and everywhere such a thing is required, and have for 20 years. I was asked for several pieces of mail to prove myself, but then told that even if I with all of that extra identification he couldn’t rent to me the intermediate size SUV I’d reserved. At every turn Counter King would place another hurdle in front of me, and if I would comply, he’d think up another reason not to honor my reservation. He repeatedly used phrases like, «Let me explain it so you can understand…» Are you kidding me?
When it became clear that I was not going to get what I had reserved, I decided there was no way I’d take a downgrade and give that company my money. Counter King warned me more than once that any other rental company I went to would be the same, if not more difficult. Well, the most difficult thing about getting the car I did rent an hour later was the drive to Budget. With my Visa debit card, without having to give or even being asked for mail or proof other than my driver license, I zoomed out in a nice little Ford Escape. Thank you, Budget. I’ve always used you, and should not have looked elsewhere.
Enterprise…never again. You are shunned.