Honda of Superstition Springs

I went in for a factory recall on my older Honda. While I was waiting in the service area, an employee came up to me and told me that my car was highly sought after (Element) and there is a waiting list for buyers. He told me he wanted to make me a «smoking deal.» Since Elements have stopped production over 12 years ago, I actually believed he really wanted it and would offer me a generous amount.
After continually saying I was not in the market for the new car but would listen to what he has to offer, he insisted I take a test drive before he would reveal what sort of offer he would make. After the test drive, he insulted me by offering me $ 750 on a trade allowance for a new Honda. My Element in not in perfect shape but it is worth a lot more than that! It has less than 150k miles and will more than double. They also did a hard inquiry on my credit. They wasted an hour and a half of my time and continue to call me, now offering $ 2000 (still way low) IF I buy/​lease a new car. Everything the sales man told me was a lie, a waste of time and ending up lowering my credit score for the needless hard inquiry. This place sucks, don’t go here!!!

I was suspicious because I brought my 2008 Honda Fit in for a simple oil change. While I waited, the service guy introduced me to a sales person. He tried to get me to trade in my car for a new or newer used car. I told him I would think about it. The service guy, after first telling me the car looked good, now said it needed major repairs totaling almost $ 1,000! It seemed like they were trying to get me to trade it in! I had no way of knowing if my car really need the repairs which in the end, I had them complete. I couldn’t afford a new or even a newer used car. Maybe I should have gotten a second opinion?

Thank you, Honda of Superstition Springs, for your excellent customer service when purchasing my 2013 Honda Civic. I know that buying a car takes time, but you made the experience pretty painless. Thank you again!

This message is to Jerome Gleason.
He’s a great sales manager, and did an excellent job while he managed the McGrath City Honda dealership in Chicago.
Good luck to you in Arizona.
Happy New Year.
Ed

I took my car for oil change and Tommy did a great job and took a good care of me. He was so caring and polite. I recommend this place.

My review is mostly regarding the service department.
I purchased a car from Honda Superstition Springs in late 2010. The purchase experience was okay, I wanted a car with Bluetooth and Sirius and they agreed to install both on a 2007 Honda Accord. The Sirius never worked, even after taking it in for them to look at multiple times.
Moving on to early 2015 my stereo stopped working. No radio, no CD’s, nothing worked. I took it in for them to look at and they quoted me hundreds of dollars to send it away to be looked at and possibly repaired or I could have a new one installed for, I believe, it was around $ 800-​$ 1200. I was moving up to Northern California and really wanted to have a radio for the drive, however I couldn’t see spending that much money and with everything else going on I never went back to have them repair it. Once in Northern California I went to another Honda dealer for a recall repair and asked them to look at my radio while they were at it. They charged me $ 60 to look at it, but they fixed my radio. After ridiculously high quotes from Honda Superstition Springs the Honda dealer in Sacramento fixed it for $ 60! My suggestion, get a second opinion.

Service has always been great with Pete as advisor, and always helpful and informative. Wish more was covered under extended warranty as I had to do rear brakes at 40K.

We had an unfortunate incident with our recent Honda Pilot purchase. We were given bad information from our salesman (John) and his management as to being able to have our vehicle registered in Oregon after being purchased in Arizona. We are seasonal residents and are leaving the Pilot in Mesa and did not want to have to take the car to Oregon to be registered. We were assured numerous times that we would not have to drive it to Oregon. That ended up not being the case. Oregon did need to see the vehicle so we spent over $ 1000 to drive it back and forth. My husband had recently had a total ankle replacement surgery and was unable to drive. The aggravation of time and money were totally dismissed by Keith Rohde. We were mislead by every member of Honda Superstition Springs. Make sure you know the facts as they don’t. As usual they just wanted to make a sale.
We are working with American Honda to settle our dispute. Car salesman live up to their reputations! STAY FAR FAR AWAY!!!

Chris F was my service advisor. I brought my 2008 Civic in for an oil change and transmission fluid change. This was my first time to Superstition Honda and I was very pleased. I also took advantage of the complimentary wash and that was even better than when I’ve had it done at a different dealership. Also Chris made me aware that I needed both a fuel filter and a cabin filter, but not pushy. I will be coming back to Superstition Honda whenever I need work done. Thank you!

I received a phone call from Honda to let me know they had the parts in to fix the recall on my Honda and to set up an appointment.
I was only at Honda for an hour. The same gentleman that welcomed me to the service station also came to let me know when my car was done. I love not being yelled at and scrambling to get to a counter before my name is yelled again.
In the waiting area there are several comfy chairs and snacks for waiting customers.
Lastly, even though I just went in to get my recall fixed I left with a washed car. It is always a good experience at Honda of Superstition springs.

Great work by Denny and oversight by Jered, looking forward to future service from this dealership.

Tommy is as good as they come! If you aren’t buying a car from him you are doing it wrong. Collectively, my family and I have gone through Tommy for 6 different vehicle purchases. He truly cares about you and does what he can to get you the best deal.

I purchased a Toy Rav4 2 years ago from them; still have it. Overall experience was «UGH.» Long story short, found a car I liked. They wanted me to complete the paperwork but since the car hadn’t been cleaned or inspected yet I told them I would do it when I picked it up. Seven hours later they called, we did a quick inspection and noticed the tire cover was cracked and missing a piece; it wasn’t like this before. I’m glad we noticed because they didn’t tell us they damaged the car. The salesman said they would get me a new one but when I asked him to add that to the contract he said that they would have to redo all the paperwork and implied it would be too time consuming. We told him we would wait. After speaking to a manager he said they would order a new cover and install it that week. Next, the finance guy rambled through everything very quickly without really going into any details other than what he probably had to legally. He seemed annoyed that he had to stay there late and had no problem showing his annoyance about having to add the ‘repair’ part to the contract. He insinuated it was unnecessary and we were just pain in the butts.
Here is where the fun begins… A couple weeks went by and I had not heard from anyone at Honda Sup. Springs so I called them. Spoke with the salesman who said he ordered the part but it got lost in the mail and he had to reorder it. I got the run around (hardly any return calls or emails) for 5 weeks being told it was ordered twice and lost in the mail twice. When I finally did get a hold of the salesman again I told him Toyota right next door had the part in stock. He said he couldn’t order it from them because he had to order a used part which only came from junkyards and they had limited availability so I would just have to wait more time. Frustrated, I called to speak with the general manager, Robert, who not surprisingly was unavailable & didn’t call me back. At 5 – 6 weeks post transaction I started to write negative reviews on various websites and stated that I would be submitting a complaint to the AZ attorney general and filing a small claims in court for breach of contract.
Here is where things started to change… Within a few days of writing the negative complaints someone over there (my guess the owner) contacted me and told me he would be looking into this personally and taking care of it and if I would update my reviews once the problem was fixed. What do you know, the next day I got a call from the salesman telling me they had my part ready to install. We went over there and they took care of it. In the end I’m not sure who to blame for this, the salesman, management policies but whatever it was it wasn’t a fun experience as a buyer. I did appreciate the person who stepped in at the end but only after I threaten to sue though. When I was writing the reviews I noticed they had their fair share of negative reviews and had I seen them before hand I might not have gone there in the first place. Morale of the story: No matter how minuscule they make you feel, ALWAYS ALWAYS ALWAYS get it in writing because I would have been S.O.L if I hadn’t.

I will never buy another vehicle from this dealership. I purchased a vehicle here and every time I have to take it in for service, they never complete all of the work and I end up having to come back for more.
In addition, I have been looking to buy another vehicle and have submitted requests on their website. I was contacted by a man who said he would gather information and get back to me and then never did. I went on the website again and put another interest request in for a vehicle and never received contact from anyone. They don’t seem to really care about selling any vehicles unless you’re at the dealership. I’ve worked with other dealerships and the others are very customer oriented. Not this one. Very disappointed by this dealership and will not be back.

The worst service center I’ve ever been to! Horrible customer service! Every single time I come here for service the employees ignore me and doesn’t treat my family and I well.
This location is only 2 minutes away from my house but I rather do the extra drive to a different Honda service center because this place is so rude and unprofessional.
Ray was our agent that helped us. He was the least helpful and it was not a pleasure to work with him. Or anyone that I worked with before here! This place just has bad customer service. The employees just sit around, talk with each other, and doesn’t care about customers walking in.
This service center is a joke. Avoid coming here.

I’m on my 3^rd Honda– a 2004 Odyssey– after owning first a Civic and then a Ridgeline; all 3 were purchased elsewhere. I’m loyal to the brand and while I’ll soon be in the market for my next Honda I’ll take my money somewhere else. We are new to the area and a part on the van’s slider broke. Not knowing where else to go I took it to SS Honda as they also had to replace my airbag under recall. I left the van with them for the entire day but didn’t receive a call on it until late that afternoon when I was told the door repair was to cost $ 660 for the center roller and a rear latch. I politely told the service rep that I would not pay $ 660 to fix a door an 11 yr old van with 117k miles on it and that I’d pick it up when they were done with the airbag.
As soon as it was ready, my husband and I drove over and picked up the van. I paid them $ 100 for the door inspection, yet I had to ask multiple times for them to put the door estimate in writing; my husband was thinking of attempting the repair himself and we wanted to ensure we were clear on what parts it needed. Finally the service rep printed an estimate listing the parts and then hand-​wrote $ 440 for labor and then wrote «approx $ 550 total». He could not explain where the previous phone quote of $ 660 came from or how he arrived at $ 440 for labor. We left and returned home, only to realize they had removed my antenna (presumably as part of the airbag repair) but did not put it back, it was found laying on my floorboard. They also failed to completely shut the hood of the van; it was latched but not completely shut. Clearly I can easily reattach my own antenna but for them to not do it, and to fail to close the hood securely is just sloppiness.
I’ve since found a well-​known body shop which repaired my door for $ 93– labor and materials included. It took them about 30 minutes and only part of one part, not 2.
I am disappointed that I will have to travel further to a different Honda dealer, should I ever have the need for dealer assistance again, but once bitten, twice shy. SS Honda had one chance at my business, and that of my family and friends, but I will not return there. If I could give it 0 stars, that would have been more appropriate.

This is an update to my original review. While initially I had some issues after the sale, SS Honda called me up and wanted the opportunity to make it right, and they did. I really appreciate them putting customer service 1^st, most definitely will return when in the market again for a Honda

Bought my CRV HERE they said ever 6 months come in for free auto butler (really crummy car wash) which actually cost 268 dollars some of which was for an oil change. This was may 2 it’s now June 2 and the little wrench light came on says oil is at 15% life. Charged me 30 bucks for oil change and didn’t change it … Crooks! They charged 85 to flush break fluid and put in new fluid (do u really need to do this on a car I got a year ago). How do I know they even did it if they didn’t change the oil? Same with the transmission fluid. And 12 dollar shop charge? Is that for rags and such? So they are crooks and slobs. All in all I got a really crummy 268 $ FREE car wash.

2.5 hours for an oil change. Initially they came to apologize as they «missed» it and claimed it would be only «10 more min «. At 30 min we had to go check on an update as still not ready. At that point no one gave a crap. I will never go there again. For anything.

This place is a joke. Told by three people that a missing middle seat would be ordered when we bought car at the end of last year. Five months later we’re still waiting. Sales person we dealt with is gone, sales manager we dealt with is no longer with company, another sales manager won’t return calls, parts department can’t tell us if the damn seat was ever ordered. Will try to speak with head of dealership next, then next level up if needed. Wife is even ready to go make a spectacle of herself in the middle of the dealership! Love Honda, but recommend you go to any other dealership besides this one. Make promises they won’t deliver on, or appear to even care about.
Scott Keppel