Jiffy Lube

I’ve been coming here for years so I’m pretty surprised by the bad reviews I see here on Unilocal.
The main service I usually get is my oil changes.
Every time I come, the people who work there receive me in a timely manner, explain the cost for the service I’m getting and I have waited no longer than 20 minutes for someone to get started on my car.
There’s at least one phone charger in the waiting area, which has come in handy on more than one occasion.
When I leave, they’ve always put a little sticker on my car to tell me when to get my next oil change (either by mileage or date) and my car always runs smoothly.
I often get coupons in the mail, which is a total plus bringing down the cost of my services.
I plan continue going to this Jiffy Lube for my future oil changes. ;-)

worst exeperience every will never go back to a jiffy lube again, the service was terrible I don’t even think they changed my filter I asked the woman there to check and she looked at the back of my car it’s not behind my car crazy

Slowest oil change (that they were not able to actually get done) I’ve ever received. Customer service was about as good as the previous reviews I’ve read mentioned. Very unprofessional. Should’ve listened to the other two people before me! On top of everything else, I didn’t ‘actually get my oil changed because my oil pan screw was «stripped» and the guy who can fix that wasn’t there and they got oil all over my leather (fortunately it’s black)… The Chrysler dealership never seems to have an issue getting the job done. Hoping my car doesn’t start spilling out oil on my drive to somewhere that can actually get my oil changed. The only perk of this place is that it’s open on Sunday (might as well not be). Will not be back here.

Experienced some terrible customer service at this location today.
I went in at 2:45pm, knowing that closing time was 5pm. I was certain that should be enough time.
When I pulled up, the mechanic asked me to leave the keys in the car because he doesn’t like «keys getting mixed up». Strange way to greet someone, but okay, fine. I go into the waiting room, letting him know that I need a claim ticket and that I’ll be leaving with a friend and coming back to pick up my car. He told me to wait; that he’ll be with me in a minute. I wait 10 minutes.
In the meantime, my friend arrives, and we wait together another 5 – 10 minutes to speak to someone. When this mechanic returned, I asked for an oil change, tire rotation, replacement wiper blades, and tire pressure check. He noted this. I asked him for a claim ticket and he said «we don’t do tickets. You just tell me what you need for your car and I’ll do it.» That part was really odd. No claim ticket? Doesn’t seem like a good practice. I felt vulnerable leaving my car without some sort of proof or receipt, but fine, I leave.
I return with my friend at 4:45pm, a few minutes before closing time. Nothing had been done to my car because apparently the last oil change place had put the oil cap on too tightly and they weren’t able to remove it. I’ve never heard of this before. And even if they couldn’t get to the oil change, I had asked for other services — tire rotation, wiper blade replacement — why weren’t those done?
My feeling is that it was close to their end of day and they just didn’t care about my business and wanted to go home. I’ll be going back to Midas, even if it is further away from my house. I only have time on the weekends for errands like this, and this place wasted my time. Do not recommend.

Shocked to see positive reviews.
Based on my experience, there was no sense of urgency or professionalism. I was told it would take half an hour (at 10:45 am), and figured since there were four employees there, and I was the 3^rd customer, this would be no problem. At 11:45, they had yet to get to my car, and when I asked when he would, I was told simply, I TOLD you it would take half an hour. I had to explain that was an hour ago. 20 minutes later I noted that they now had a battery charger hooked up to my car, as they had drained the battery by leaving the key on as they were busy not working.
Once the car was started, 20 minutes later, I was now told that they needed to check the oli level. Needless to say, I couldn’t get out of there fast enough. I didn’t even ask for my 65 dollars back (while my battery was being charged, before I was aware of that, I paid for services apparently unrendered to hurry along the process, as I was now half an hour late for a lunch appointment), I just needed to leave, and I want straight to Valvoline to get a new oil change since I had zero confidence that anything was done correctly. Hate to be harsh, but this was a horrible experience.
Valvoline had me out the door 15 minutes later.