Gateway Tire & Service Center

This is the best place for car service. They are very friendly and take care of their customers. They are very quick, and they don’t ever intimidate me into services I don’t need. I would recommend anyone to get their car serviced here.

Took an hour & a half to do a simple oil change. I waited 45 minutes before they even started on my car. Absolutely ridiculous.

I punctured a tire and needed a repair… they were very honest and didn’t take advantage of me. In fact they found a replacement tire in their warehouse, gave me a good discount. Will use again if necessary.

This was a surreal experience. Traveling in a rental car in Memphis, and got a flat. After being told by Firestone on Exeter that my tire had two holes in it and couldn’t be repaired, and wasn’t in stock, and had to be ordered, so… leave the car here come back tomorrow… I knew something was fishy… so… We went to Gateway. i pull in the back, the tech comes up to my car asks if he can help, rolls the flat out of the back of my car, throws the tire on the rack, and fixes it in literally 5 minutes, and doesn’t ask for a dime! I of course gave him a fantastic tip because he and this place totally deserve it. And, Firestone lied, there wasn’t event the ‘two holes’ they claimed and the tire couldn’t be repaired, there was just the one we knew about. Gateway will always be my family’s source for anything car repair and tire related in the future.

Fast & Friendly!
If it’s not tune-​up time & all I need is an Oil Change & Rotation, I come straight to Poplar Gateway.
I’ve come here at least 6 times over the past few years (2 different cars)
PROS:
*Fast
*Friendly
*YOU CAN SEE THEM WORK ON YOUR CAR!
*Big waiting room –chairs, tables, couches, toys, TVs
*wifi
*Popcorn
*Coffee (if you’re brave!)
*Next to Krystal’s (best cheap breakfast in town) –but currently being remodeled
& did I say FAST! Usually UNDER 1 HR!
Decent prices for Oil Change & Rotation!
COULD IMPROVE:
*Not a fancy «Dealership-​Showroom» style waiting room with free snacks & lattes –but not their prices either!
*Tire smell! Piles of fresh, new tires!
*Be prepared to be offered pricey oil treatment.
*Prices are okay, but NOT the cheapest. Still, I’d rather come here for FAST service.
BTW:
As I sat & waiting for just under 1 hr, I lost track of how many came in to get a low-​tire checked. They treated everyone kindly & helped an elderly lady with her car. BRAVO!
THANKS!

Service was subpar, they didn’t do much to answer my questions, scoffed at me when I asked if they priced matched anywhere. Ended up going to discount tire, spent half of what i would have at gateway.

Caught a flat tire when entering Memphis for a weekend vacation. Stopped here using Unilocal’s filter by distance and landed at Gateway on Poplar. The guys here were amazing and were very nice. You can see that they have been trained well in customer service. They offer complimentary popcorn and coffee while waiting for your tires to be repaired/​replaced. WIFI is also available while you wait so I was able to get a little work done while waiting. The wait didn’t seem long at all and the techs try to get you in and out quickly! Highly recommend when in a bind or need a place to get new tires installed.

Took car to Gateway Tire located at 3530 Covington Pike Memphis. The car battery and brake light was staying on; Dennis called and said the alternator was not working and he needed to put a new one in. At this point I don’t think Dennis was being honest because I was showed the day before the alternator was overcharging not dead.
After installing a new alternator Dennis call and said the good news was the brake and battery light had went out but the bad news was my horn wouldn’t stop blowing and lights wouldn’t go out. Horn wasn’t blowing before Gateway worked on it.
Took car to Mitsubishi Covington Pike Memphis, TN; I receive a call from Mitsubishi stating the horn blowing and light problem was caused by a shorted out ETACS unit. The short could be cause by probing around the electric system or installing the battery backward; Gateway tire refuse to pay for damage to the ETACS.
My friend truck was serviced at the South Heaven branch of Gateway Tire; there they replaced his power steering pump without adding fluid; tore up his steering system.
It’s your money.

Honest guys, do good work and are quick. I’ve only had basic maintenance so far but they are always honest and don’t try to upsell you unnecessary stuff. Overall a great place to take your car in midtown if you need oil changes etc

We have used Gateway for a variety of car issues. They are wonderful about calling to update customers on the progress/​price of the service and never once tried to price-​gouge. They have even fixed minor issues (ex: nail in a tire) without charging us. They will definitely continue to get our business.

My car was having overheating problems. Arnold over charged me for a thermostat and labor. He said a mechanic supposedly didn’t put in a thermostat, so he and his associate put a thermostat in. After Arnold got done driving he gave me the car back overheating. I stated «It’s overheating. I am losing water.» According to him he put in water, which was a lie. He told me to drive it like that home with it going to low to high and if it continues to overheat then its a head gasket. Well, hell yes it’s a head gasket now that you drove it through the hills for a long time and put in my thermostat in upside down and gave me the car back while it was overheating.
I WILL NEVER GO HERE AGAIN!
Shame on them!!!

Excellent choice for car repair. Totally trustworthy. Best advice… Get there early!

Excellent service! They are straight up with what you need serviced. TIP: wifi pw: gtpoplar

Great, friendly service and very efficient. I came here because of the reviews and I was not disappointed. I needed more brake work than I thought and they were able to set up a payment plan for me which was very much appreciated. I will be coming back here for any further work.

These guys rock. Have always heard good things, bit have never needed to use them before today. My wive’s car had a slow leak and I refuse to go to a Firestone or Goodyear. These guys were fast and the waiting room has free wifi and is comfortable. I highly recommend them.

I’m pretty confident in the honesty of the people here. They are quite straight with me and will honestly tell me when they think that something isn’t necessary. Their goal is to help as many people as possible and that’s how I think they stay busy – therefore they don’t have to manufacture a huge list of things to fix in order to make my bill a lot higher than it needs to be.

It can be difficult to find in all honest and effective Automotive establishment, which is why I am glad I found Gateway. They are very helpful and friendly, the inside of the facility is very clean and comfortable, and they do a good job in a relatively timely fashion; especially considering how busy they are every time I go in. Another bonus is that they have free Wi-​Fi, popcorn, and coffee, along with television playing. Personally I felt like $ 38 was a bit steep for an oil change, but that may be the norm here (back home oil changes were $ 20 – 30). Either way, I’ll definitely be back if I have any other automotive needs!

Clean, friendly, free wifi, coffee, and a great selection of magazines.
In all seriousness though, they have never been anything less than incredible. I had a terrible experience at another mechanic just up the road, and it’s generally hard to find mechanics who are fair when you’re a young, single, blonde, and not terribly knowledgable about cars woman.
But I’ve never felt taken advantage of or like I was being misled or overcharged here.
They gave me a bad part once, but as soon as it started acting up, they replaced it for free, keeping me up to date on the part delivery and process.
They do get really busy, so if you’re like me and just have to wait, it’s best to go really early when they first open or plan to walk somewhere and eat or whatever. Although the waiting area is really nice, it’s a little limited and confining to stay in all day!
They also offer a student discount — show your UofM ID and get 10% off! It doesn’t sound like a lot, but it’s super helpful! Just really, genuinely, nice people here.

Always a great experience at Gateway, no matter what location I visit. They have WiFi

First visit for an oil change and tire rotation. Loved all the room in the waiting area. The seats were comfy too. Did not feel like I was sitting on a crate crammed next to strangers (typical feeling at car places). I also appreciates that they did not try to sell me other services. Reasonable prices too. My only complaint is that I was told it would be an hour or so… ended up being 2.5 hours. My advice — give them a shot, but go early! Like right when they open!