Hertz Rent A Car

I’m giving Hertz a five star review, and I didn’t even rent a car from them! I wandered in there all travel disoriented and I had the wrong car rental place, but they were incredibly helpful helping me find the right place and even giving us a courtesy ride to their competitors.

Go to hertz and get a Rent-​A-​Car very good service doing with the agent your name is Tiffany very attentive to our needs very kind I highly recommend you go to hertz and Rent-​A-​Car when you’re here in Maui

I would have given these 4 stars but when I looked in the car the morning after picking up, I notice the windows were dirty and it wasn’t cleaned all the way– WTH! The worst thing is to have dirty window when you’re looking at the beautiful beaches in Maui– argh! Aside from that, the person who managed to give us the car we wanted at a cut rate was VERY COOL! I like that he made it a point to give us a deal on the car that cost a bit more. Thanks Bruddha! The prices were much better than the staple car rental places. The office is small, though it gets the job done. Staff was very helpful and accommodating!

My husband and I went to Maui for our honeymoon early this June and got a honeymoon package online. I didn’t think to read the reviews on the vendor they use and just thought that everything must be excellent especially that we are going there for our honeymoon. I WAS WRONG! We got to the rental site and waited for over 20 mins, their service was very slow and since we got to Maui around 11am, I thought they will have more agents helping customers (but they only had 3 verses 10 people waiting in line). We got our car and enjoyed the rest of our honeymoon trip.
Then on the day we left, we dropped the car off and the guy that helped us said he can process the return and I asked if we need to go inside the branch to have them validate that we returned the car but the guy said no, he will take care of it. So we went back home and the real headache started.
Few days after we got back, my husband started noticing $ 85 being deducted from his credit card and it’s all from Hertz. He called Hertz at Nohea location and it was a challenge getting one agent to help. My husband didn’t get to do any work that day trying to dispute the charges and at that time, the charges were up to $ 300. My husband finally talked to someone but that person disconnected… then he call back again and another person said he will call back but NEVER called back for follow up. He called again and he was on hold for over 40 mins! I called also and it was SUCH A CHALLENGE to get one agent on the phone… finally someone picked up (she was not from Nohea location) and I told her NOT TO disconnect me, told her what was going on and that WE needed to get these unauthorized charges reversed. She took care of our case and called me back, and even gave me a case number and her name. Few days later, everything was resolved.
It took forever to resolve the charges. I was scared that the charges would keep posting in my husband’s account. The last lady I spoke with said that the Nohea location FORGOT to note in their system that the car was returned that’s why we were seeing those charges in my husband’s credit card. HOW CAN YOU FORGET to note that!!! Totally unacceptable!

Ok prices. Cars are what you expect and that’s fine. Minus two stars for lack of convenience if you’re not in the hotwl.
Valet claimed we couldn’t leave the car for a minute to go and find out where to park. So we had to pay $ 5. 15 minutes later, still there. Aloha!

Car was awesome and clean. Workers are misleading. I would like an email from the corporate office. Sneaky things going on here.
Do not rent from these people $$$$. IT HURTZ TO RENT FROM HERTZ

Hertz employees are pathetic and a bunch of liars. Hertz is an awful car company. NEVER using this company again.
Their employees talk and pretend like they are giving you a good deal when in actuality, all they do is steal your money! Check your credit card statement people because Hertz ended up charging me an extra $ 187. After emails back and forth, they still claim it was «right».
My friends and family will NOT being using Hertz because I’m telling everyone how much they suck.

I wish I could post pictures of the 2 cars that we were given as options at our rental from Hertz at the Hyatt in Maui. Both were VERY dirty, and the customer service representative (Gale) said it was the customers fault because they trash the cars? I’m not sure what that had to do with our rental. I emailed Hertz to give them the info and got a «form letter» response saying that they respond to emails in the order they are received. That was 2 ½ days ago and no response. We paid $ 146 for a two day rental of a disgusting car… the smallest on the lot to try to save money. We were in a bind due to the hurricane and the need to rent a car last minute. They took advantage of us, gave us a crappy car, and charged more than we’ve ever spent on a rental. Now, no response from their customer service.

This review is for the Hertz operation at the Maui Airport I would give their service less that one star if it were available. Never in my life have I witnessed much incompetence. Hertz, you should be ashamed. Never again would I use Hertz. My experience defies explanation. Just really, really BAD.
John T
Laguna Niguel
CA

Kelani was super helpful, and informed us of a
AAA perk we didn’t know about, free additional drivers. Thanks!