Geek Squad

Our family experience with the Geek Squad at the Matthews, NC Best Buy Store, have been exceptional for over 5 years. We purchase most of our computer equipment there.
I am not a fan of extended warranties, but with owning a small business and having 2 sons that also need a computer, we have found that the extra protection has paid off over and over again.
Our most recent experience went something like this:
I took my Asus tablet in because of it not holding a charge. Under warranty, they mailed it back for me.
Took my husbands old laptop, my old laptop and my current laptop in. It took 40 minutes to convey what needed to be done and to log all of the computers into the system.
The next day, I received a call about what we needed done. I was swamped and could not call back. They called again the following day, very nice and polite and updated me. I have received emails each step of the way letting me know where we are in the process. Here is an example of an email. There are links to make your pick up appointment and to track your status.
Your device is ready to be picked up at your Best Buy store.
View: Mobile | Web
Geek Squad
We’re happy to reunite you with your device
Hello Steven,
Your device is ready for pickup at the Geek Squad® Precinct in the store at .
Schedule a Reservation to pick up your device. An Agent will close your case file and help answer any questions.
Schedule Now
Always there for you,
Geek Squad
YOUR REPAIR
Your Service Order Number:
261 – 102 467 135
Track your status now ‘
HAVE A QUESTION?
Stop by a
Best Buy®
store or call
1−800-GEEK SQUAD (1−800−433−5778)
The check in does take some time with 4 machines. The staff is excellent. The communication is excellent.