Lambert Jewelers

Went in for a watch battery replacement. Got it done on the spot, and was pleased. I should have examined the watch more carefully, because the next day when I went to put the watch on I saw that the waterproofing gasket was sticking out the sides of the watch back in multiple places. Could not have been more obvious, don’t know how I missed it. Also, the pin attaching the strap to the watch was mangled and the first link was not crimped over the watch back properly.
Two days later, I brought the watch back to have it fixed. The guy behind the counter saw the gasket and and strap and politely promised to fix them. When I came back for the watch later, they had fixed the gasket but not the strap. I gave it back for the guy to repair the strap, and he took it to the back room again. Less than a minute later, the repair man came out to talk to me.
Immediately after telling me how «Seiko’s are cheap» and that the gaskets practically always have to be replaced (whatever that means), he then proceeded to accuse me of bringing in the watch strap already damaged, stating that the person who changed the battery (wasn’t even him) has over 30 years of experience, stating she wouldn’t have damaged the strap. Of course, this is the same lady who had so badly and obviously damaged the gasket that it had to be replaced.
I understand mistakes are made; if they’re corrected, it’s alright. This man took no responsibility for the shop’s mistakes, did not apologize even about the gasket, put down my watch by calling it «cheap,» and accused me of having brought my watch in already broken.
Humiliating and infuriating. I will never step foot in this place again.

Staff is very friendly and always willing to go out of way to meet your needs. They were very helpful with my special order requests or anytime my wife needs jewlry cleaned or adjusted. Good slection of womens jewlry, not so good collection of men’s watches. Good home town feeling with very friendly staff.

Horrible. The wife noticed a loose setting on her wedding ring so she took it in to get tightened up. Less than a week after she picked it up the diamond had fallen out. Took the ring back and they wouldn’t stand by their work and make it right. Now we are looking at about a grand to put it back to how it was before she took it to them. Stay away and go to a professional shop in Dublin or C’bus.