Honda Marysville

Our second auto purchase in seven months. Brittany and Rick were great once again. After dealing with so many other dealerships over my 34 years of auto ownership I have to say the only other dealership experience that may challenge Honda Marysville would be the first year Saturn came out.

We worked with Luther Henderson in new car sales to buy our 2016 Odyssey and trade our Explorer. He made our car buying experience quick and easy. They have a great selection to choose from and a nice facility. We’d buy a Honda there again! And Luther is a very professional, up front, no games sales person who does an outstanding job! Highly recommend!

Wow. Real customer service is a rarity these days — if you want to know how it should be done, come here. I’m happy to say I will drive the half hour past multiple other service stations in order to get my car serviced here.
I had my car serviced here last week, the experience was good. They fixed what I asked, informed me without being pushy of some issues I should consider taking care of, and I was on my way for cheaper than other Honda dealerships charge. That’s what brought me in.
Once I left, I noticed a vibration in the car at freeway speeds. So I called and asked them if they could help. They were kind over the phone (not defensive!) and got me back in when I needed to come in. I assumed they would tell me they didn’t cause the problem but they could fix it for a fee. Instead, they never said a thing about who caused it — they just fixed it and didn’t mention a word about charging me. They were kind and their attitude couldn’t have been better. I have had many issues with service shops before, but no one — not ever — has stood behind an issue like they did. They are a class act.
I came in to try out their service because I’ve been unhappy with other service places (overcharging, not the best quality work, refusing to fix small issues they caused, and generally not being loyal to their loyal customers). I wanted to find somewhere new. They’ve made me a customer for life — not just for service but I’ll also be buying all my Hondas from them from now on. They know how to treat their customers!

This past weekend, my wife and I ended up leasing a 2016 Honda Odyssey from Honda Marysville. This was stop #2 as we started at Germain Honda of Dublin. I purchased my last Honda at Germain and was 100% pleased. However, this time around, I didn’t feel like we were getting the attention we deserved for buying a $ 30,000 automobile. I was one of maybe 4 customers the salesman was working with at the exact same time.
Marysville is our home, so we decided to stop there on the way back. We worked with the Internet Sales team, namely Chuck Worstell. Since we already test drove the car, we were ready to deal. I was pleased with their «no nonsense» approach. He asked what we wanted, how we were looking to pay, and presented us with a few options. I countered with a few demands and they were happy to help. My reason for giving 4 stars instead of 5 is that Chuck and his co-​worker never introduced themselves to us. I despise that… I walk in and they just start talking without asking your name and introducing themselves. I knew his name by looking at his business card on his desk.

i do recommend friends, family and other people to come visit here. Everyone here seem nice, front desk service and employees. Any questions you have or concerns you might have they happily to answer all your questions need. And on top of that, i got great discounts on my new accord when few honda’s in columbus don’t offer that amount of discount, which i find it be to suck.

Great Experience with purchasing my new Honda! Thank you Anthony and Marysville Honda! I’ll be back for my next vehicle.

My wife and I bought a 2016 Honda Fit! Mystic Yellow! Never will be able to lose this car in a parking lot! Greg Miller was our Salesperson! He did a fantastic job! Explained everything about the car, took his time with us, no high pressure! It was more like going car shopping with a friend!

We were in the market for an inexpensive used car thinking that was all we could afford after visiting a few dealerships in Columbus. However, with one trip to Honda Marysville, we were able to get into a brand new 2015 Honda Accord on a great lease deal! Jen Falcon, Jack Mosley, and the entire team were top notch and took time to answer all of our questions and got us in a new car in a very short amount of time. We love our new Accord and may be Honda Marysville customers for life. It was definitely worth the drive for a great deal and a great experience!

Told them our budget and what we were looking for and they did a nice job helping us find something. Free car washes for life! Have not been there for any servicing.

We were searching for a used car for teens to drive and there is a big difference between what we wanted to spend and what is out there for a safe reliable vehicle. We were working with Don Towle at Honda Marysville and can’t say enough good things about him! We started looking for a specific vehicle and even though it was not available with them, we kept in touch with Don about once a week to review our wants and some ideas he had. We appreciated his remembering what we were looking for and offering other ideas to us with out being pushy or overwhelming. Felt like we had a personal shopper. When we ended up buying from out of state I called Don to let him know, he was kind and really seemed happy for us! He even researched the vehicle that we bought to make sure that all recalls had been completed and mailed the report to us! How many people would do that when you didn’t buy the car from them? We absolutely will call Don first when we are looking for another used car. We have purchased 2 new vehicles from Honda Marysville and this continued our impression of a great dealership.

I received an upgrade opportunity offer in the mail from Honda Marysville for my 2012 Honda Civic EX. Although I loved my 2012 Civic, I was intrigued with the added features on the 2015 Honda Civic EX. When I called Honda, they put me through to Joe R. who asked me some questions about what I was looking for and about my current car and I went in the same day to discuss it further. Joe had arranged for me to talk to Jason Bayly to go through the different options available. Jason was wonderful to work with! He asked me what I was looking for (2015 Honda Civic EX sedan in blue) and was able to find the exact car I wanted. Jason went through various payment options that could fit into my budget and showed me the trade in value of my current car (which matched the amount I had researched prior to arriving). I was able to drive away in my ideal car that was also affordable! I would highly recommend working with Jason when looking for a new car!
I would also like to point out that the dealership is a nicely laid out, clean place where you feel relaxed through the car buying process. I’ve been to other dealerships and the sales associates come across as competitive with each other. However, at Honda Marysville, it has more of a team atmosphere where everyone is willing to help each other. This will always be the first place I go to purchase a car and I look forward to working with Jason again on any car purchase!

I will not take any of my Honda vehicles here again for service. They can not perform simple repairs right the first time. You will have to bring your vehicle back multiple times for them to get it right. Though they did cover the additional repair at no cost. So in the end they will make it right. Just frustrating.

Had a bad experience there. The sales person was so arrogant and had a lot of attitude the way he speak. This is the first dealership I saw, where the sales person was expecting a prior appointment, though there were hardly any customers when we visited. During our conversation not even a single time, he showed any courtesy, which you see in any sales person. His attitude was take it or walk away, I don’t care.
Anyway, its not my loss, since I bought the vehicle same day from Lindsay Honda with a better deal.
I think the sales person (specially the one we dealt with), should be trained on how to be nice with customers. After all its the word of mouth which spreads.

Wow! I had a great experience working with Fred from the internet department and Dan in the finance office. I knew I wanted the Civic so I emailed all the Honda Dealers in Columbus and Honda Marysville gave me the best offer. I was able to apply for pre-​approval from my phone in just seconds and minutes later and was on my way to pick up the car. Fred was friendly and knowledgeable about all the features of the car. They were able to match my credit union interest rate. I was in and out of there in less than an hour. I would’ve stuck around to drink slushies or eat pizza, but I needed to get to my job. I highly recommend them. Please let Fred or your agent know you came based on my referral and I’ll get a $ 60 credit towards service and parts!

Called to reserve a car and the process was PAINLESS. I HATE buying cars because dealerships suck with all the extras they try to throw your way. Why yes, I’d like my social security number etched on my windows in case someone steals my car. Thats a great idea. NOT!
Any who, I called Tony, he held my car. I signed a few pieces of paper and drove off. No hassle, haggle, or any extra fluff.
Happy customer, and 42 MPG aint to shabby either.

After a few disappointing experiences at our local Honda dealerships in Columbus, we took a ride out to Marysville. We were pleased with the selection, and felt no pressure to look at, drive, buy anything. Salespeople, especially Brittany (who we worked with) were very no pressure and willing to work to meet our needs for both the trade-​in of our CRV and the sale of our new Pilot (which I love!). Both my husband and I commented on how it was the «least painful car buying experience we have ever had.» We got out of it what we wanted and felt respected both for our time and business. I’m actually not dreading going back out there this week to drop off keys and pick up a few accessories we ordered. Marysville proved to be closer than we think…

I bought a new Honda Odyssey and was pleased with my deal. My salesman was Jack and he did a really good job explaining everything except the Aha which is a feature that comes with the car. Finance was a breeze and they went above and beyond to ensure that I got the 0% financing as my credit score was a few points shy of what was required. I have not used service yet so I cannot provide any information on this. I was told they are building a new car wash which will be better for everyone.
Overall, a good group to deal with.

What a DIFFERENCE you’ll find at THIS Honda dealership vs other local ones (ahem…one located in Westerville in particular)!! I had an issue with my Pilot — called the Westerville dealer and was told ELEVEN days til I could even get it LOOKED at!
Since I was concerned the issue I was having with my Pilot might be a safety risk, I decided to call around and see if anyone could possibly fit us in sooner. Found out I could book an appt ONLINE with Honda Marysville — how CONVENIENT is THAT? So I looked it up — not expecting much — and was VERY pleasantly surprised to learn I could get an appt the NEXT day! And on a Sunday! WHAT!!! After being told 11 days at the OTHER dealership!!! WOW!
Today when I pulled into their service bay, I was IMMEDIATELY greeted (again — UNLIKE the other unnamed dealership!). They had my info from my online booking and took the car back… I will say, I think I waited a tad on the long side just to have «diagnostics» done on my vehicle/​problem — but can’t really complain when I got in so quickly for my appt…
Ultimately, the part I needed to fix my problem had to be ordered BUT it will be in mid-​week and I have a follow-​up appt on Thursday already!!! That means my car will be FIXED within FIVE days — none of this 11 days just to be checked out stuff!!!
When I got home, I told my husband that I think we need to seriously consider patronizing Honda Marysville — even though it’s a 45 minute drive away! I would HIGHLY recommend this dealership to ANYONE — esp. if you live out that direction — don’t come towards Columbus — go WEST my friends! :)
On a side note: we actually dealt with Honda Marysville one time to purchase a vehicle and were VERY pleased. The only thing though is that while our sales guy was GREAT, I believe it was a simple and painless purchase process because we did it through Costco’s car buying program… so no «negotiating» etc… Not sure I can really «speak» to that area of Honda Marysville’s business so much because of that… But their service dept is WONDERFUL!!!

Good service and negotiating with Fred Gardini in the Internet sales department and Drew with business financing. Love my new car!

Our goals were to trade in two cars, buy two new cars, save a bunch of money on payments, and upgrade to a larger vehicle, because we’ve just had our first child. Sounds impossible, huh? Well, we were afraid it would be, but Jack Mosley got it done for us! We are so happy with our new CRV and Civic, and so relieved to have the vehicles we need for our growing family. Thanks Jack (and Brandon in finance) for a great experience!