Panda Express

I came here today and ordered chow mien wih orange chicken. So they asked me if I want a new set of chow mien for my order because they are cooking a new one, i said yes and they said it will take 4 to 7 mins. And then one employee asked me if i want to pay first while waiting, and they will just call me after. So i decided to pay and got my receipt. Suddenly, a lot of customers came in and ordered their food. By the time the chow mien was ready, i saw them put my chow mien on my bowl. But they didnt call me after they added chow mien to my order. They decided to put chow mien on other peoples bowl and they handed off four other peoples order FIRST where all of them came after me. I was sitting there right in front of them for about 10 mins waiting but still they didnt call me. So i decided to go in line and told them im gonna get my bowl, by the time im gonna get my bowl, one employee asked me if ive already paid for it which kinda turned me off pretty bad because i have to wait that long and still have someone asked me that kind of question. Shes not very aware that ive already paid for it like 10 mins ago. Then her coworker told her that ive pod for it already but i have to ask her to tell her. Otherwise she wont speak. I didnt got an apology from both of them for both the slow service and the silly question. The only thing im glad about the service is that they gave me huge amount of serving. But definitely not a very good customer experience.

Food is hit or miss with the standard, but overall forgivable when it isn’t right. The 2 stars are purely for customer service, it feels like there’s absolutely zero training on how to great guests. Been here many times and every time it’s the exact same experience with different employees: they wait for me to tell them what I want at the beginning of the line and they ignore me when I walk up to the register for something that I can skip the line for (ex: drink). You literally have to be as patient as possible and hope that they will acknowledge you when they notice you, but most of the time they won’t. I’ve had employees make eye contact with me and when I go to ask for something they’ll walk away. It’s horrible every time and frustrating to the point where I expect to have a bad experience every time I walk in.

Food is good but the chefs are sloooooooow. It took me 15 minutes to get a reloaded batch of an entrée.

This review is for the employee that served us her name was ashley she was very rude didn’t seem like she wanted to be there and it was really slow we were the only ones there, so I feel like she shouldn’t have had attitude, the food was good, it’s panada so it’s always good

The orange chicken has been consistently too crunchy and tough and bland in flavor. The chow mein and rice have been dry as if they sit under the heat lamps too much. The monument location is way better. Also, Ashley was rude and unpleasant. Other employees were very pleasant, so this is more about the food than one employee.

Simply okay.
I was craving Panda Express for a while now & it just didn’t live up to my expectations!
Staff don’t really seem to care about customer service too much.
Cooks are really quick & get food out in a timely manner.
Came Here during the dinner rush & they just seemed so understaffed. Restroom was not clean, drinks weren’t replenished at the counter, & trash was so full it was hanging off the side already.
Meat in the broccoli beef was hard to chew on.
Orange chicken was Sooo citrusy! It was so tangy that you needed something to down it with right away. Chow mein was just alright.
Portions were okay. Overall, not a bad experience but there can definitely be some room for improvement.

Wow this place is nice! Quite a bit small though!
Seems really crammed in here. The entrance is literally a couple steps away from the first counter you start ordering. I can imagine during busy hours the line is out the door.
Other than that, generic Panda Express location.
Ordered online, had my order ready no problem.

I agree with the mixed reviews on PE.
We have eaten at a few of these places now and we would safely say that it’s simply fast food masquerading as a trendy, glitzy restaurant trying to pull itself as off some deep rooted ethnic food place. I guess the word «express» in the name should clue people in, that this is basically just a FAST FOOD CHINESE place! Duh!
So here are some thoughts about the experience:
1) there is nothing special about the food, it’s ok & somewhat flavorful but all the dishes lacked something… it wasn’t the worst we’ve ever had but it wasn’t the best either!
2) they use a lot of spice/​heat of chili’s to cover up lack of depth of flavor (great Chinese food lets the ingredients «shine», not hide behind the flash heat of peppers! Don’t get me wrong I like spicy dishes, just not ones that take over the main ingredient (s),
3) the food seemed right at the edge of being overcooked, & portions are small.
4) the dining/​ordering area is WAY too small for the volume of business this place seems to draw since it’s «new» and there is a def. draw from the community on trying it out.
5) this strip mall is WAAAAAY to heavy on «major» retailers. Parking sucks, the lot is too small and it’s dangerous i.e. = the fed-​ex & delivery trucks/​vans park on the street blocking the view of oncoming cars on busy street, Starbucks is always a big draw & their drive-​thru is always backed up, chipotle & a $Dollar Tree store (s) are also busy).
6) the ordering/​dining room are extremely neat and tidy so that’s a plus, but,
7) the ordering/​serve process is odd, i.e. the lady took my order, (and was pleasant) but then bagged my order, then promptly left me (w/​out a word) to help another (???) forcing the other server ringing up her own customer order to then ring me up, despite the 2^nd register station. Does this mean they have one server and one cashier for weekday lunch hours (???). Odd!
8) lunch was EXTREMELY expensive for «fast food» Chinese food: 2 items (max. 2 tablespoons each) and rice (filler rice to make it look like a lot) and NO DRINK (not even tea like traditional Chinese rest,) and a crab Rangoon was $ 11. One can go to a sit down rest. w/​a waitress and get a «lunch special» with a drink, soup, appetizer, entrée and rice/​show mein for under $ 10 at any given Chinese place.
9) in the ordering area they had a video screen «explaining» the roots of the PE & growth over the years. Wow! Not sure if they’re trying to show how «rooted» they are in the community or how they should be praised for they’re so-​called humble beginnings or if they’re trying to convince you how great their mediocre food tastes! Better off just showing the news or nice Chinese tourist-​style pictures of awesome scenery.
10) Our conclusion is this: Prices are not low enough or food good enough to merit any type of word of mouth «ya’ gotta’ try this place» reviews, & we’d suggest to anyone to eat at practically any other Chinese place if possible (see Unilocal reviews for suggestions) and finally if it’s a choice between fast food burgers and here, of course we’d eat here, because it’s probably a healthier option (have not compared calories though, just on the visual assumption of menu choices of more veggies and «fresh» food ingredients),
Sorry PE, there just weren’t enough positives to make me love ya’! ;-(

This place isn’t going to last long…
1. First of all there is way too many people for this place to have one entrance and exit. This has to be a fire hazard because the door is always blocked by the massive line that starts right in front of it. There is so many people in this crowded place it’s hard to enjoy your food so I recommend taking your food to go.
2. The staff is nice but who ever is managing this place needs to figure out a better system or hire one more person because right now there is two people taking orders for 20 guests? Please have them wear gloves too… my fried rice was poked by whom ever was holding my plate. Thats gross…
3. My broccoli and beef was under cooked… and they were out of everything else because of the high demand…
4. There were no utensils left!!! I grabbed the last fork!!!
Moral of the story… don’t come here on rush hour…

Slow. Service is okay. Most the food was out in the front. They just opened so it probably will get better, or at least I hope.

Super great staff, very clean and quick. Although parking lot sucks that is out of their control. Would recommend

This location is off to a great start! The staff is friendly and attentive. This is my new Panda Express of choice for the foreseeable future. Great job!

Orange chicken for lunch! Very clean a bit too crowded during lunch and the parking lot is horrid as usual. A great addition to lunch options though.