Marble Lite Inc

Fast professional best quality finishes. I’ve worked with Koby for more than 10
years. Always on time with high level work and great pricing

Terrible customer service and overpriced. AVOID AT ALL COSTS!

What happened was kind of crazy and don’t know if it’s worth a review, except for the level of rudeness directed at me because I never had any work done. When I first called Susie, the receptionist, she connected me to a man who told me he’d call me on Thursday and come to see the job. I explained the job to him, which is basically trimming 5 ½ inches of a stone countertop which I originally had made too long because I thought it would work well for me and give me more countertop space. What I discovered over time is that it cut into my table space so it was actually a bad idea. He said he’d call before coming that Thursday. We spoke on a Monday. No one called and no one showed. Since I didn’t have the name of any other service professionals who work with stone and quartz counters. I called several times, and it just so happened no one picked up the phone during work hours. I figured since the job was so small maybe they didn’t want to bother with it, because after all, it is time and money to come to someone and perform work especially when you’re a big business performing big jobs.
I figured I’d give it one last try. I called and a man picked up. I told him why I was calling and asked him if I had spoken to him before and he said, «No, speak to Susie.» So Susie got on the line and this is how the conversation went.
«Hi Susie, I’m Joy and we spoke before regarding a job where I wanted a countertop reduced in size. One of your men told me he was coming to look at the job and he was supposed to come on Thursday (It was now Wednesday the following week) but he never called and never came. I’m wondering since the job is a small one, if your business is not interested in doing the work.»
Susie screamed at me, «What kind of way is that to talk on the phone and how dare you accuse me?»
I guess she meant because I did not bother more with pleasantries, like, «How are you?» and got to the point.
I replied, «I’m not accusing you of anything, I’m asking if someone is going to come or if the job is too small?»
Susie continued yelling, «How dare you blame me?»
I said, «I’m not blaming you for anything. I’m calling to find out if there is any interest in doing the job.»
«No the boss said he doesn’t have time and how dare you. YOU HAVE A NICE DAY!» Susie continued screaming in my ear for no reason and hung up as I replied, «Yes you have a nice day too.»
I thought this was very strange because everything I said was in a modulated tone and although I got straight to the point — I was polite. I just don’t get this kind of behavior unless she was super-​stressed and is used to being blamed for the inadequacies of the people she works for or she was in super-​bad mood and I was her nearest target? Don’t know I can only guess but it still is not a nice way to be treated.
She could have just said, «I’m sorry, our boss decided the job is too small to accept. My apologies that we didn’t get back to you sooner.»
That would have been appropriate in my book.