Empire State Concrete Polishing

I just had my floors complete by Empire state concrete and they look amazing! They gave me exactly what I wanted and guided me through the process. Artie whom I believe is the supervisor is the best. I just read a bad review from other people but I have nothing but positive things to say about this company. thank you for a fantastic job.

Empire State Concrete

I can’t begin to describe how frustrating this company is, at every level.
#1. Finance; from initial quote, final proposal, and requested payment, all of the numbers have been greatly off, with no explanation. No formal invoice is granted, instead scrawled receipts with no way to judge whether this is the appropriate cost for the given service.
#2 Timing: When scheduled for a day, Empire never kept within their time window. Having worked with many contractors, I’m used to this, but Empire takes it to an absurd degree. A case in point: when told that Empire would be onsite at 10 am, I arranged my day to be available. They finally arrived at 7:30 pm, finished their scope of labor at 1:30 am and demanded payment at that time.
#3 Commitment: This job, 3 months later, is still not finished. After the ridiculous 1:30 am departure, I followed up to examine the job site, and discovered it was unfinished. When I called the representative, he explained that my fears were unfounded, and that he left it «unfinished» because it needed to cure additionally. He asked that I follow up with him a week later.
Three weeks (!) later, he finally came back to the site, again indicating a morning arrival when he in fact turned up at about 6:30 pm. He took a look at the job, said he left a piece of material at another job site, and drove off, never to return. For the past month I have been contacting him and his boss to try and get them back out to the site. They’ve promised additional visits, but never showed up, and now simply don’t answer my calls. How do I know? Well, when I find that my call went straight to voicemail, I picked up my wife’s phone and they answered on the first ring. Sadly, this means that they now know her number, and refuse to pick up.
I’m left with an unfinished project I paid fully for, and no way to reach them. All of the numbers are cell phones, and the address appear to be fake. I have no recourse but to warn any and all consumers to NEVER, EVER, EVER call Empire State Concrete Polishing. They simply do not care.