Verizon

They gave me two free tablets with phones that I purchased as a promotion. I told them that I did not want them because I do not want to deal with monthly charges. They kept insisting that both are completely free and there will not be monthly charges. Turns out Verizon charges me $ 10 a month for each.

Don’t like their «promotional» pricing at all. They set a crazy baseline price for their service, then offer a «promotional» price that’s actually in line with a normal price for the service. Then, after two years pass, they jack up the price by more than 50 percent. I’m looking for another Internet provider, but there aren’t many options unfortunately. Don’t like the way this company operates and would not recommend.

I had trouble with my phone charging. I went to the Verizon store in New York City and they were suggesting for me to purchase a new phone, charge $ 25 to transfer my information over, and an extra fee to overnight it. When I went to the Verizon store in Manhasset, this customer service Nick was able to help me out free of charge. He even overnighted my phone and set it up for me free of charge. These guys rock!

Dealing with cell phone places is inevitably a hellish experience.

Came here and needed to help my grandpa and uncle with their phones… Nicolas was our associate was exceptional!
While he was setting up the phones because these things take forever my grandfather was getting warm and nearly fell over i lucky grabbed him and he quicky ran and got us a chair for him and some cold water. Standing for long periods and being 82 that does and can happen.
The store was warm and because he kept his hat and jacket on body temperature does rise.
Dont worry all grandpa is fine!
Overall verizon is verizon but Nicolas was very thorough on explaining everything. Highly recommend him for sales help!

Second visit this week and this time, not bad at all. This time store wasn’t too crowded, a staffer took names and there were chairs until I was called. I had an iPad but there’s no WiFi for Verizon customers here! Once my name was called after 10 minutes, Matthew handled everything just fine. Got me exact phone I wanted, fit it into the case, imported contacts.
Too bad my Dec. 1 visit was a disaster and I left after 80 minutes, with people shouting and fighting… maybe Cyber Monday madness…

The Verizon network in the Manhasset area is very poor. Almost nonexistent on Plandome Road which is the main shopping street for the Town of Manhasset. This makes it impossible to call home when you are shopping in the area. It is very perplexing since there is a 4 story Verizon Building on Hillside and Locust which is one block from Plandome Road.

The people here are really nice and efficient, but when it comes down to it, what you need at a Verizon store is technical help. I went here today for a problem I was having on my phone, and the guy couldn’t fix it and said my only solution would be to do a hard reset. Good thing I didn’t listen to him and went home, where my brother, who’s never worked at Verizon, fixed the problem in 20 minutes. So what I want to know is, who is training these people and why didn’t he have the knowledge to fix my phone’s issue?

Someone was able to make a purchase under my account, in store, with just my phone number without a single employee checking ID. When I contacted the store manager she told me she would look into this and get right back to me. It’s now two weeks later and there has been no call. She was either aware of this an did nothing or just doesn’t take fraud seriously. I’m disturbed by this and quite honestly disgusted that this could fall through the cracks. I wouldn’t go to this store if security is something that is important to you.

I would not recommend going to this Verizon store for a multitude of reasons… Especially if you are purchasing any apple products… If you want apple Do yourself a favor and simply go down the block to the apple store for far better service. In fact the staff there actually tells you to go to apple. That is how much they actually care about keeping loyal customers. i had back to back bad experiences at the verizon manhasset store… staff there is rude, obnoxious, inexperienced and inconsiderate of your time. Parking is atrocious there, getting in and out of that location is dangerous with their tight narrow alley like entrances and exits… Their ridiculous $ 70 restocking fees (for a return of an iPad one day after purchasing it) is outrageous and insulting. This review is not a knock on Verizon per se. I like Verizon. It is simply a criticism of this particular store.

Great store and great customer service. They’re really helpful with going over all of the plans and options. I love playing with the new phones here. Only thing was that when I went it seemed like the place was overwhelmed and they were understaffed but other than that it was great.

I’m not the type of person to flame businesses, but my experience there has been based off of three visits, each of which was not enjoyable. To sum it up: extremely poor service and unprofessional. If you know anything about smartphones or service updates, don’t go here! Most of the agents here (except for Chris) don’t know what they’re talking about.
When I first went to the store to purchase my Motorola Droid, it took a solid hour because my agent couldn’t figure out how to enter the phone into the system, and had a small fight with the agent next to him over how to enter it into the computer.
The second time I went to the store, it was to pick up a case that I had purchased there last time (the store didn’t have it, and had to order it). When I got there, my mother showed an Asian sales agent my receipt, and he refused to get the product because the previous agent hadn’t «marked it» correctly (i.e. he hadn’t marked, «Not picked up»). I was at a loss for words. The Asian agent continued to harass my mother, saying that he couldn’t let people rip off the store and take things. His comments were extremely disrespectful and unprofessional. Eventually, one of the agents who had seen us a few weeks ago remembered us, and we got the phone case. But the way that Asian sales representative treated my mother (accusing her of trying to steal from the store) was extremely rude, and made us angry enough not to go to the store again.
I recently went there a third time, a few months after the second incident, and again I was met with incompetence and disrespect. I was «assisted» by Joel. I told him that my Droid had not yet received the 2.1 software update (it had been 2 months since the software was first pushed, and I was concerned), and that I wanted to know if there was something wrong with my phone. He asked me if I wanted a new phone (implying that I had come into the store to «milk» the warranty and get a new Droid), and then asked me why I needed the software update. I was at a loss for words. I had never felt so insulted or misunderstood by a customer service representative before. He clearly did not understand — I’m a tech savvy individual who purchased an Android phone, and one of the benefits of being the owner of a top-​of-​the-​line Android phone is that Google continuously tries to improve on the software by routinely pushing updates. I had not come into the store, looking to cheat Verizon and get a new phone (which I did end up doing, because there was a problem with my phone’s software — it didn’t recognize the new system update) — I was genuinely upset that my phone had twice received the software update message, and nothing had happened. When I tried to explain to Joel why the software update was important (improved battery life, additional features like 3D wallpapers, and a weather widget), he told me that «improved battery life» was a lie — «it could mean 5 minutes more battery life» were his exact words. Again, I have never met a customer service agent so unwilling to help a customer before in my life. I was galled. Thankfully, another agent named Chris (who actually knew smartphones) came and assisted me, testing the phone. In the meanwhile, Joel was speaking with his friend about his limited vacation days and his plans to visit Jamaica.
So if you know anything about smartphones, I highly recommend you don’t visit this store if you don’t have to. If you have a problem, be ready to fight an uphill battle to get «help».

They were the ones to tell me about the NorthShore LIJ Employee discount!
I come to upgrade my phone and they saw my tags and hooked me up with the discount! How about that? They could always option to keep me in the dark about it and just let me disgruntledly find out later — probably when I leave the system, but no! They valued my continued patronage (that’s how I see it.)
Good selection here. Good parking lot. Easy to get to. Nice folk.