Apple Store

This location is great most of the time. I like to buy my phones and computers from Apple and enjoy the great service when I want to buy an Apple product. My only issue is if my phone is broken it can take days before I can get an appointment at the Genius bar.

Literally the worst AppleStore ever. Waited for help for 10 minutes without anyone approaching. When I asked about an Apple TV I was told to wait by the tv section to by ask any questions and make the actual purchase. Waited another 10 minutes while he helped helped one person with everything else in the store except the actual Apple TV and couldn’t be pulled away for a second, except for the girl who wanted to buy ear buds. Then the world stopped. 10 other blue shirts stood around doing nothing. End of story, didn’t even get the Apple TV.
iFail!!! If I could give zero stars I would.

Amazing customer service, especially dawn! I did not have an appointment but for there 5 minutes before the store open and they helped me within 5 minutes! Dawn was so kind and professional. She went above and beyond to help me fix my phone!

Okay today’s visit changed my whole view of this Apple Store. Not only were we treated with kindness and respect. I think I Love «Tom» (yep with a capital L) at the Genius Bar… Don’t let his «surfer» like presence throw you… He was amazing.
Cheers to you guys… Tom deserves a raise.

Do yourself a favor and go to another store. Wasted 4 hours here and what they were supposed to have fixed wasn’t.

They actually do help and ask if you need assistance and that goes a long way. Super informative, especially when your skeptical about changing to a new software, and generally let’s the product speak for it self so you don’t feel like they are over doing it on the persuasion… Never once did I have to wait around like a fool at the Manhasset site, unlike at the roosevelt field store… Very accommodating, organized and friendly, and left confident buying my MacBook Air from there.

So I purchased an iPad Air 2 and they were very informative and helpful about product information and the best one for me. The next day my friend had told me that they had the same iPad Air 2 I just purchased on sale for much less. I called apple sales that morning to see if they can price match the iPad for me and they said that they can. So I went back to the store and they told me they can only give me 10% back which is really dumb Because I would of just returned the whole thing and purchased it on
which is where I saw the sale. They gave me quite the attitude about the whole thing. I went to the Apple Store in Roosevelt field and they price matched it for me no problems no attitude and I got back like $ 130!

Took my wife’s macbook in to check out some water damage. When i asked the genius bar member how extensive the damage was she smirked and said «i actually found food inside.» All while not making any eye contact. She later went on to explain that it was a tiny crumb. Don’t judge us lady, you don’t know our lives. So rude

Apple Store Manhasset-​I had a great experience here on Sunday at 5:00pm. No line. One person greeted me and asked what service I needed. Another person logged me in and introduced me immediately to a specialist. He went through the options of buying outright or just upgrading with Verizon which he was able to do for me then and there. He waited patiently as I call Verizon for the predictably forgotten password to confirm my eligibility and chatted with Verizon to move things along. He walked me through models and accessories. There was no hard sell, just an authentic interest in guiding me. When he saw I wanted help in synching my gmail, he said he would do it for me. Others were working it through themselves, but he could tell I wanted soup to nuts a working phone once I left. That’s what I now have. It doesn’t get better.

DIEGO IS THE BEST SALES REP EVER!
I am super happy with my new iPhone 6S. If you are looking for an informative and helpful sales representative, I really recommend Diego. He made sure I had all my information backed up before I switched phones and helped me set up my new iPhone.

After reading so many horrible reviews about this place I was hesitant to bring my iPhone for repairs. But I kept my Genius Bar appointment and went to get my display screen fixed. It’s best to make an appointment online before coming or else you may be waiting for a while. I had to make it about a week in advance too.
Once you’re inside your greeted and told to check in with one of the Genius Bar employees. I waited at one of the tables for about 5 minutes until another employee came to assist. He saw how badly damaged my screen was and suggested that I may need a brand new phone. But they would try a new screen fix first for 109 plus tax. The quoted wait time was an hour and 15 minutes but I came back within the hour and it was ready. I ended up with a brand new phone and left a happy camper. The employees were wonderful and accommodating and I would come here again to get my phone serviced.

First… make an appointment. Do not come here without an appointment cause you will be waiting a long time. This is one busy place.
I checked in with Debbie and she was very upbeat and friendly. She talked with me about my reason for the visit and checked me in promptly. My appointment was at 2:40 and I was seen by my Genius expert Peter at about 3:00. Don’t expect to be seen exactly at your appointment time. This place is like a doctors office. Other patients go long and you always have to wait.
Peter (sporting the very hip man bun) was super attentive and went over all my concerns and answered all of my questions. He even went and verified some information with the Supreme Master of Genius while I was there. (I made up that name). There was also another Genius guy next to Peter who chimed in to discuss my concerns while he was working with his customer (Multi-​tasker Genius rocking the cool long salt and pepper goatee-​shout out to you too).
I have visited this store before just to buy headphones, but never for an actual appointment. It was a great experience. My concerns were addresses and I really felt like great customer service was important to all the employees.
Bathrooms behind the silver doors are clean and fresh. Both pottys are either gender.

I’ve only been here twice but I like the fact that it’s not as busy as the ones in the city. Most of the Apple Stores I’ve been to are basically set the same way. Tables centering around a certain product, for example an IPad Table, Air Book Table, Mac, etc. on each table are then the different versions of that particular item.
The staff are super helpful and knowledgeable. If you’re not sure about anything or are hesitant, it’s good to come here and run thru your concerns with their folks.
Parking was easy and plenty of spots.

Great service, friendly and accommodating …
Brought 2 iMacs to check for viruses, learned zipcloud is a bad idea for backing up files so I purchased an external hard drive for $ 75 to plug into the computer with a USB– those things run from $ 30-​$ 300 depending on how much back up is needed and size of files.
A Minor glitch in the system gave us a wrong appointment date and time but they simply made an appointment for same day …yes we waited, but it was worth it!
Best Apple Store location, plenty of parking.

Went to buy a new IPhone 6. The service was great. They were cool and let me shop with my Golden Retriever, Spencer. The staff had fun playing with him.
He recommends this Apple Store with two paws up.

Took an hour of them «fixing» my phone to tell me Apple won’t fix it because of some rule they should have known about from what I first told them.
2 stars because at least the wait is more amusing there.

I really don’t get why there’s all these bad reviews on this store – ITS AN APPLE STORE! They’re all pretty much the same with the same type of people! Well, I lied. State to State I’m sure you’ll have some variation but this store has given me no problems just yet. I’ve been here for all my apple needs from repairs to new product lineups. I’ve bought the iPhone 5, 5s, and 6 plus all from this very store. I hate Roosevelt field mall for how their security operates so I come here because their security is the best. Some middle-​aged lady started creating a fuss the night before the release because they told us the number of phones and she wanted to skip the line! She demanded half of her people go in front of half of my friends so they’d get phones too, and if we didn’t then she’d create a scene and have us kicked off the line. For what lady?! Luckily, the head of security knew she didn’t have her meds that day and told us to stop talking to her and just ignore her. My friend was even willing to let her people in on an every other person basis just to shut her up. Even though we were there before her!!! But really, security dealt with her and we got our phones without chaos. If this happened at Roosevelt field security would have tazed everybody. LOL. They even offered free coffee and donuts the next day!

I made an appointment online so that I wouldn’t have to wait, but ended up getting there a few minutes late. The tech helped me over to the Genius Bar and they helped me right away. I was a little worried reading the other reviews since I was late but they were very accommodating and helpful.
Make appointments online in advance. They are usually booked a week in advance. Long line outside if you don’t have an appointment.

Is the staff here aware that they work at an Apple store? Because, ya know, Apple is known for prime customer service, and a prime customer service experience is not to be had here!
Even though this location is a 5 minute drive from me, I think I’ll drive out farther to go to the Roosevelt field one or stick with the Grand Central one from now on. My visit here was that disappointing!
I first entered the store and was speaking with the blond employee holding the iPad. In the middle of what I’m saying, she just starts talking to someone else and completely walks away. My mom, who’d never been to an Apple store before, called her «rude» and made her way to the Genius bar.
We had an appointment, but apparently, that means nothing here. We waited on a line for about 20 minutes, and when we finally got a technician, he barely attempted to fix our iPhone issue and made us feel rushed and as if all he wanted to do was move on down the line. This isn’t anything like what I’ve seen at other Apple stores and I felt badly that this was my mom’s first Apple store experience, not to mention the issue she wanted to discuss with them was fixed within a few minutes at a Verizon store elsewhere and this is how she was being treated after how much I sang Apple’s praises.
To top off the visit, it took 20 minutes to get a salesperson to help us. I don’t understand how that’s possible, when there’s an army of employees running around the store. I absolutely hated how we just had to stand around waiting for someone to come to us. It wasn’t even that busy! When we finally got to make our purchase, we had to wait another several minutes for the staff member to grab cash. Ugh.
All in all, not an organized, helpful, or efficient staff, and not enjoyable in the least bit to visit here. Super lame.

I came in with my sister because her Mac decided to bug out and start deleting things all at once. We came in as a walk in and we were set to be seen at 6pm and we came in at 5:30. We are still patiently waiting and when I asked the employee when he thinks we will be seen he replied in a tone saying that I’m a walk in and that they are running behind and that I just have to wait. That really upset me because if you’re a company like apple and you cater to so many people daily you should know better on how to reply to your customers. I know I’m a walk in and all I asked was in about how long I should be seen. No need for the fresh tone.
The same guy took care of my sisters laptop. He trouble shot the laptop and answered all the questions. He did what he could but he just needs to be more warm I guess. Like connect with the customer. And not be so uptight. The situation was already stressful so being in a customer service position you need to know how to lighten the mood and smile. He didn’t smile at all. Life isn’t that serious you need to smile especially if you’re in he customer service field.