AutoZone

I have been shopping here for a better part of three years. After this location has gotten new management things have gotten much better than they used to be. As I read through a few of the older one star reviews I noticed they where very accurate for that time.
However the staff is now much more proactive and available. However they could use a few more hands in the peak hours.
The individuals who work there know their stuff, and know how to give awesome customer service. On top of that prices are not bad at all.

Slow, Slow, Slow! One person working the cash register while two other people are in the back stocking shelves, I wanted to purchase a $ 2 bulb that I pulled off the shelf and had to wait 10 minutes while they looked up a part for the guy in front of me.

I needed headlight bulbs. $ 5.99
I find the bulbs thanks to the handy little guide.
I go stand by the register (unmanned). One of the techs is helping someone and brings him to the register. I don’t know what the deal was but that customer wasn’t ready to pay, so they stood there a while.
Then two other customers come and get in line behind me.
Finally the tech tells us we’re in the wrong place, we need to go line up «over there» uh ok, we just wanna pay and you’re the register.
We shuffle off to the more appropriate location.
So lame. So slow. I needed bulbs and they had them, but I can’t imagine going back.

I went in to get my battery replaced, after desperately looking for a place to install a battery. They at first refused to come out and install it for me, until I was walking out the door. Then once they got to my vehicle, they said they could not install my battery because there was a stereo wiring harness on the battery and the only wrench they had wouldn’t fit. In reality, it was just the battery connectors, and came off with some WD-​40, with the same wrench they had. I went to Advanced Auto parts, and they very eagerly came out, and installed the battery with absolutely NO problems whatsoever.
I will never go to Auto Zone, I don’t want to support idiocy.

Are you freaking kidding me?
I went to this store today to get spark plug wires for my boyfriend’s car.
The lady at the desk told me, «You don’t need those. That car doesn’t have any.»
Funny, because I saw them in the car myself.
Good bye.

I know, I know, auto parts stores are not too exciting to most people. But anybody who does repair and maintenance on their vehicles will appreciate a good parts store. For me, this one is it.
Now, given my vehicles are common imports and parts are not too difficult to find, I have to give AutoZone credit. They always have in stock what I need. Normally different brands are available including their own, which is Duracraft, as well as tons of remanufactured parts. The prices are low and warranties good. Everything is tracked by phone number, therefore no need to hold on to receipts.
This locations is always clean and organized. The shelves well lined with all products. From batteries to drive shafts to radiators, I have purchased it all here without having to order a single item. However, in case a special order is needed, it takes just a couple of days for the product to come in.
The loaner tool program has been blessing on several occasions. The deposit is minimal, and fully refunded at return. Loaning tools is essentially free. AutoZone also accepts used oil and batteries for recycling.
The staff is surprisingly competent and well trained. Service is never an issue.
Additionally, the AutoZone website is superb. Well laid out and easy to navigate. You can research parts and prices per location before hand, or order directly online. They offer online repair guides and vehicle specific maintenance charts, all at no cost.