Advance Auto Parts

Felt like this location warranted an updated review. I’ve been ordering parts online since they always have promo codes you can use and are usually ready for pickup within 30 minutes as advertised. While service is still really slow, I’ve noticed a slight improvement. Seems like they added a couple staff member with actual car knowledge which is great. No more incorrect parts, but I always recommend to check and open the packaging before leaving the store. The only problem left is their extremely slow check out time. I understand some people come in and have the cashier look up the part they need, but I swear I usually see 3 to 5 other people in the back office and I don’t have a clue what they’re getting paid to do. They should just add more cashiers…

After finding every auto shop in manassas was booked out weeks away, I have been in and out of advance auto for a few days trying to get my vehicle up and running. The first day I was in for a battery and alternator test which was done by Brad. He was very helpful and glad to assist. I bounced a few ideas off of him and he gave me some good advice on how to install an alternator myself which ended up saving me 600 dollars. As it turns out I misdiagnosed my own problem and was back 2 days later to do some more work. As I worked on the car in the parking lot a bolt head snapped off leaving the shaft in the threads and completely road blocking me. Luckily for me, Paul was there to save the day. Paul has almost 3 decades of experience and he was extremely friendly and helpful he went way way out of his way to help me. He found exactly the tools and parts I needed at the lowest cost to fix my problem. He even came out to the parking lot and helped me out. I could tell that I wouldn’t have gotten the same customer service from every employee there but the 3 or 4 I came into contact with were excellent. Great experience at this advance auto location.

More selection than Autozone on most things. The help there appears to be hit or miss. Sometimes they know cars and sometimes it is obvious they don’t.

I went in to get new wiper blades. Kevin helped me install them. They need more personnel because there were six people coming to the cash register and had to wait because of one cashier was only available

Just went in for a brake light and not only rung up immediately, the salesguy made sure I got the correct model. Without asking, he walked me to my car to install. When it required more work than he was allowed to do, he pulled up the utube video and had me watch what was necessary to complete myself. After making sure I was comfortable executing the job, he politely thanked me for stopping by. I’ve never had such awesome service, even when I’ve paid for it!!! Wish I could remember his name.

I have been to this location several times and have always found what i needed or been able to ask someone to help me find it. Today was for headlights. I have used their free tool loaners, and free check engine light reading for my family’s cars. The staff is very helpful even though they can get super busy. Expect to wait for their free wiper and battery installation on the weekends. Otherwise the staff has always been helpful.

Sales cards placed in multiple areas, $ 32.99 for 5 quart synthetic Castrol with K&N filter. Get to the register and it is $ 54. They decline the rate and go and remove the cards. They get to keep the oil and filter, off to Walmart. Customer lost.

Walked in on a very snowy day because our windshield wipers were singing a tad out of tune. It was easy enough to pick out wipers but I also needed a part for my truck and they had it for a good price. I bought the wipers, the part and some PB blaster. Whole thing was ~$ 60. Very quick in and out. Staff was quite helpful. No complaints.
I will say that there was an employee helping a woman when another employee was yelling at the other about something and he was yelling back. It was a little annoying but I couldn’t help notice that there was annoyance in their tone like these yelling matches happen often. Maybe I’m making assumptions. Maybe i’m being judgmental but I thought I’d share my first impressions anyway.

The service in this place is mediocre. My dad and I stopped by here on Sunday. and there were a decent amount of people in the store. When an associate walked past my dad, my dad asked him «do you work here» and he said «not right now» then he went outside with 2 other people to smoke. only 2 people working in the store, 3 outside. and a handful of customers in the store. didn’t seem very professional.

After going to AutoZone, who said they couldn’t install my battery because I had a stereo wiring case (it was really part of the battery attachments. the clueless morons at AutoZone just didn’t know what they were doing), I desperately went to Advanced Auto to replace my battery. They had the best prices in the area for a truck battery, and installed it very thoroughly and in a timely manner. I will definitely use them from now on. The manager did my installation and had outstanding customer service.