Pep Boys

Pep boys parts and services. Horrible planing and customer service. I made an appointment for a simple rotor turn. The job was suppose to take 1 hour. The appointment was for 2 pm, upon arriving the service counter told me they are running behind. I was told that I needed to wait for one hour for a tech. to finish up a job he was currently working on, then my truck will be pulled in and the job to be completed in about an hour. Two hours later I return to find my vehicles was still in the parking lot. I ask the counter the status of my vehicle. I dont know is what I was told, let me check. The ticket was not in the correct place, so the techs never even started. I was told to wait again for another hour. After I told the tech to stop working on vehicles that came in after mine. So finally after 4 hours my vehicle was completed. would not recommend the services of PEP BOYS.

The only reason why this place gets 1 star is because it’s required. I can’t stress enough how horrible the service department is at this location. Avoid it and go somewhere else, you will be much happier you did. Management is non-​existent and it shows. Corporate, expect a call from me!

STAY AWAY! TERRIBLE! Doesn’t even deserve 1 star!!! I had a very pleasant conversation and scheduling everything looked like it was going to go good for getting all new tires on my car. Corey who I spoke to said he had ordered all the tires and that my appointment would be at 8am today. So we get here in the morning and of course they say we only have 3 Corey only ordered 3 tires. Then on top of that they act like its my fault. Should’ve listen to the other Unilocal reviews. Extremely upset.

Customer service is below one star. Horrible. The guy does not have skill to talk! He did not look at me when talking!

Always seem to have what you want but the wait in service is crazy. The one poor guy is there with a line of customers out the door. Feel horrible for him as everyone is giving him death stares. All the employees are very friendly. I’ve been coming there for close to 20 years. Wish I didn’t just do the math because I now I feel very old. I’ll still go there but for the sake of your employees, hire a few more and give them some back-​up.

I have been to this place many times and finally sat down to write a review. Their auto service is good. Normally I make online reservations and bring in all my coupons/​discounts. I agree with other reviewers that it is not well maintained. But I am concerned only with their auto service. So far I have not had any bad experience. Some of the senior folks working there are professionals and they would take time to explain the problem. Overall they are dependable and would recommend.

I’ve had multiple horrible experiences with this Pepboys, specifically with service department. I purchased a set of tires last year, mounted/​balanced and alignment done. Ever since, my alignment has never been right. I’ve brought it in multiple times and each time I walk in, I wait over 25 minutes to even talk to someone at the counter. I can’t tell you how many times they are standing there doing paper work and refuse to take anyone standing there. I’ve walked in and out multiple times. I’ve setup appointments and still have to wait 30 minutes to see someone when I come in. It is very frustrating coming in to find out their not only booked but just waiting for someone to say that, but making time to come in and make an appointment. I’ve recently booked an appointment for another realignment on a early Saturday morning, and I showed up extra early. My vehicle was not taken in for over 45 minutes later. Bays were empty, techs were just standing around. Hours went by before they were done, I got the vehicle back and got on 66 and the steering wheel is cockeyed the opposite way than when I brought it in! Not even close to being on center. I’ve had such a short fuse with them, and to get time again to go back is another story. I went back a day or so later, and was told I need to talk to a manager. Apparently he had just walked by and was outside talking to the parts guy. I stood there over 45 minutes when I saw the «manager» drive out and across the street ordering food! I told the counter guy and he said nope he’s talking to the parts truck guy. I got very frustrated and left. Got at the light on 234 and Balls Ford rd, and needless to say, that manager was on his way home sitting at the same light as me! So how long would I have to have waited for? Just ridiculous. I’d give them a half star if I could! I’ll pay the extra money on an alignment and have it done right the first time!

Sexist and incompetent.
Over the phone when I asked if they would help install a battery they said, «Oh maybe you have a boyfriend.» I should have just gone elsewhere.
Then when I was trying to take the old one out the bolt broke on the housing. Their service department said they would change the battery for $ 15.
When I came to pick up my truck they had changed the terminal and the new battery was still sitting on my driver’s seat. We waited in line for 30 minutes with 3 kids to find out they hadn’t done what we paid them to do. The assistant manager was totally unapologetic and didn’t offer anything despite us then having to wait another 15 minutes with the kids. Then we had to remind them to give us back our $ 15 turning in the old battery.

I have had the absolute worst service here. I walk in to get my tire changed, and of course they claimed that all of my tires needed to be changed, however my car has just been through inspection, so I am fully aware that only one of my tires was problematic. If this was the only problem, I would have still left a nice review, as I generally expect this from any mechanic.
After they tried to up sell me, they continued pressuring me to get additional services I did not need. I waited for about 2 and ½ hours, only to be told they didn’t have the tire I wanted, even though they said they had two in stock. The man on the phone proceeded to try to up sell me to the most expensive tire option as the «only thing they had,» as well as reiterating my car’s alignment is off, which, again, I know is not a problem. I then informed him that I would wait until they had the tire in stock, or take my business elsewhere, which he responded by hanging up with me.
After speaking with management, I was price matched the lower option, and told that if the manager had spoken to me, he would have offered it to me then. I only wish his employees had the same sense of customer service!

Last time I will be coming to this pep boys. I have been coming to this pep boys for about 3 years now since I live right around the corner. I stopped in on a Friday night to order tires and set up an appointment for the following Monday morning right at open since I have a tight work schedule. When I talked with an associate on Friday night I told them I was just looking for the CHEAPEST tires they had for my make/​model. I drive a 2014 sports car so I know tires don’t come cheap, I get a quote for right around $ 1100. I have owned sports cars in the past so I was not surprised by the price and set up the appointment. I arrive Monday morning for an 8:00am appointment to the door being locked until about 8:10am. When they finally open the door I’m told that the tires that were ordered on Friday were not the right ones for my car and I would need to wait for them to ship again (not same day) or go with a different brand. Already asking for the cheapest tire I’m expecting to now have to pay more or wait. The guy then tells me if I want to go with a different brand it would be $ 300 cheaper and they had them in stock. ARE YOU KIDDING! I asked for the cheapest ones they had on Friday and now Monday morning I’m told they tried taking me for an extra $ 300. After not being offered a discount other than just going with the cheaper tire I should have been offered Friday, I made an appointment for Tuesday since at this point it was about 9:15am and nothing was done, I had to get to work. Now I’m back here on Tuesday morning where it’s 9:01am after having an 8:00am appointment and in being told by an assistant manager that the general manager closed all the bay’s for some inspection and they will start on it right away. I’m about to grab my keys and go to NTB across the street when I get time next week. This place is a complete joke. Just lost a loyal customer.
Upgraded from 1 to 2 starts because I ended up having them finish the car, didn’t leave until after 10:30am. Price came in $ 150 lower then quoted on Monday by the manager Josue. They took some money off the tires and the alignment. Still will be looking for another shop for tires for my other vehicles but it’s nice they acknowledged they made a mistake.

I had a good experience. Brought my car in for a blown tire, fixed and done within half an hour. Now for the one star, that’s mainly the customer service. I ordered Saturday and they said it might be in Sunday and they would call. I got no call, so I called. They said it was in transit and should be in Monday and that they would call when it came in. I waited Monday and called around 4, they said it was in. Ok, maybe they forgot to call. Anyway, install went fine, they lost my tire cap, no problem they replaced it. I feel like they could probably do with some extra help to get calls done. Busy shop. But that’s how they keep prices down. I would recommend. Very friendly service when I did speak with someone.

I came in yesterday at my appointment time and was told to come back tomorrow because the guys were on lunch and they were short staffed. I came back today at my appointment time expecting something different I suppose. It has been 2 and a half hours and my car has not been touched. They currently have 5 cars in the air with one guy working. If you want to see and hear angry customers, trying hanging out in this pep boys waiting area. Seems the service guys have just gotten used to it. This location is turning away customers left and right. This can’t go on much longer. Oh, and the response to this post better not be to contact
, The fact is that it is too late. You guys need to think about how much business is lost at this location in a day, week, and month.

My husband ignored my previous Pep Boys review and stopped in Sunday at 3pm for a full set of tires. He received a quote for $ 677.39. The counterperson then said his mechanics were too hungry to do the work and that he should make an appointment online. He proceeded to do just that and received a quote for $ 576.15 and an appointment for 2:00 p.m. Monday. We showed up together to wait for our tires to be put on and were told they were too busy and that we should «come back tomorrow.» Pep Boys is a complete waste of time and effort. They cannot take a walk-​in OR honor an appointment. What kind of way is that to run a business? Hire some good people or close down.

Of all the Pep Boys I’ve had service at, this is by far the worst one. I came in for a engine diagnostic test for my check engine light. I dropped off the car at noon. By 6:00, I hadn’t received a call. The phone menu wasn’t working, so a friend drove me there to see what was happening. I get in around 7, and the only thing they had done was hook it up to a computer to get the error code. The technician could not read the code, and couldn’t reach the mechanic who had pulled it. I also asked them to take a look at my alternator.
Next day they called and told me that they couldn’t get the part they needed to repair the engine. I asked about the alternator, and the technician had forgotten about it. Twenty minutes later I get a call back that the alternator does need to be replaced, but they can’t find a dealer with my car parts. Well, my car’s model (Saab) has been out of business for awhile. I suggested a Euro parts shop, and they told me it was impossible. Hour later, they call and say they found a Euro parts shop (surprise, surprise) and could replace the engine valve and alternator the next morning.
The next day I called at noon to ask about the status of my car. In the words of the technician, «the alternator was kicking the mechanic’s butt» and it would take another hour. Two hours later, I called in again and was told it was ready. Show up, wasn’t handed the paperwork to look at it, and asked to pay without reviewing what work was done. I go out to leave in my car, and the car wouldn’t start! I went in and told the technician, and a mechanic came out to jump start it. He immediately says that my battery is bad and I need a new one. After arguing about why the battery wasn’t checked after the alternator was installed, the mechanic went back inside. I stood in the rain for 10 minutes waiting for him to come back out, and he did not. My friend went in and asked what was taking so long. The mechanic said, «oh, you’re getting the new battery?» and my friend replied, «no, we want this one tested.» Same mechanic comes back out, and tests the battery. Still claims the battery is bad and I need a new one. Fed up, I just got in my car and went to Sears. After explaining to Sears what happened at Pep Boys, they said that the battery should have been fully re-​charged while the alternator was being installed. Sears re-​charged it, and it was perfectly fine.
Long story short, take your car to Sears.

Found the fuses I was looking for but I had to wait about 3 minutes for a cashier to show up, I could have walked out of the store if I wanted to. Registers are messy and very disorganized, the cashier was polite but wasn’t at the register.
Entrance looked abandoned, trash can was packed, there was a silica packet on the floor, that is dangerous poison specially if someone is going with kids.

If you want red carpet «four seasons» tuxedo service for your Lamborghini, with a nice waiting area and free drinks, avoid going here. These guys are probably not the best.
However, if you want what is probably the best *value* in town, or want to avoid mechanics *who randomly replace stuff just to get more parts and labor* (yes, I’ve seen this), go here. We got an estimate for over $ 1900 from one shop. We took it here, thinking that perhaps they could do the job for less. From word of mouth, I was told Jazz is the best mechanic here, but Mike worked on the car, and I am very happy. The main people who dealt with us were Eric and Cornelius. Not only were they reasonably attentive, but they both had a nice sense of humor. I say «reasonably» because nobody was at the front counter for a few minutes. But, what do you expect? These people repair cars. They don’t have a receptionist playing solitaire, waiting for the phone to ring, just to give you an inflated estimate you can’t afford anyway. To me, that is actually good. Money goes to their very good mechanics, not managers watching customers. We paid $ 383. That is 80% off what we would have paid at the place with free beverages. Therefore, I have no absolutely choice but to award them 5 stars for their outstanding value offered. If you are filthy rich, that won’t matter too much. But to other people, that might matter.
And even if I were rich, I’d might have preferred to have gone here, especially if I was waiting. Why? Two reasons. First, when you only repair what is really broken it can take less time, and the job is completed faster. Second, I don’t have to educate myself about the repair enough to know if I’m getting ripped off. This means less effort on my part.
Added bonus: they were open late and they were nice to talk with. I felt like a 1^st class person. We were able to get information during the repair which helped us decide what other things to do.

I Live in manassas have dealt with midas before and wanted to try someone
else decided to try pep boys
tried 3 times to do business
1 get new tires nobody would even call back for a price
2 get my vw sensor again no price and nobody called back
3 sunday tried an oil change called saturday ask if i needed an apointment
was told no just come in we have plenty time available
when i came in sunday the representative after he has a personal conversation
with a young lady he finally decided to talk to me to inform me it takes 4 – 5 hours for an oil change
well 0 – 3 you strike out won’t ever see my business horrible customer service
horrible communication

The staff do not know what customer service is!!! I am furious with them! The customer representative I spoke with told me my vehicle would be done in 4 hours and they would call when my vehicle was completed. Guess what??? No call, I went there and the store was closed leaving me high and dry. I had to have my husband readjusted his day to take me to work because they did not call me to let me know my vehicle was done. I wish I had read these reviews and trust me I will not be returning!

I think they are underrated, and I’ve been meaning to try and correct that for some time. I’ve had repairs done there several times, and they provided excellent customer service and were great about helping me find the least expensive options.
We took our van in for radiator service, and it needed a replacement. When they were done, there was still a problem with the A/​C. Turns out it was a problem that required a dealer’s equipment to diagnosis. But this is not a slight against Pep Boys at all. They greatly apologized and said they would reimburse us for the dealer visit and any required service. Even though the dealer said that the problem was probably not Pep Boys fault, Pep Boys offered to seek reimbursement for us anyway.
You-​know-​what happens, but I felt that this Pep Boys went out of their way to make everything right. Way to go, guys.

Probably one of the worst customer service expereinces I’ve had in recent memory.
The guy at the front counter Diepeidre is rude and very unprofessional.
That’s all you need to know. If you have needs at a similar store go somewhere else.