Westfield Century City

This place is now a nightmare. They are redoing the whole mall so parking is a mess. Only a handful of stores and the AMC theaters are open, that’s all fine but they offer free parking with 100 spent in any of the combined stores (due to the mess your dealing with by going here) so we go to the movies and validate our ticket which is for 3 hours — movie gets out and we proceed to spend another 250.00 + in a couple of the open stores. Then go to guest services to get our extended parking covered and are told you can’t do the movie validate and add on? Really there’s no way… hmm so go to machine pay for extension and machine doesn’t give a receipt — back to guest services wait in line to ask for receipt and are told they can’t help with parking problem. There are plenty of places in this town I can spend my money and it won’t be at this Westfield! Would like to give — stars if I could! Can you tell I’m pissed! Lucky my son was with me or I might be getting a check in at the police station.

Westfield Century City is my favorite mall, I spend a weekend day here with my family, food here are variety and delicious, they are plan on adding over 120 more stores by 2017 so that they are currently under major construction, it is amazing to see that in 2017!!!

Since this location went under construction, they should provide free parking. It’s a zoo in that garage, a giant percentage of the spots are roped off for construction. It took me 25 min to find parking at 2pm on a Friday, yet I still have to pay for parking!!! I won’t be coming back until the construction is over.

Despite charging for parking, Westfield Century City was my favorite mall to frequent, but that opinion changed recently when I visited the mall and found out it was undergoing a massive $ 800 million renovation.
About 10% of the parking spots were taped off during this construction phase — the underground garage is a mess and I will definitely avoid coming back until Fall 2017.
As for the stores, I made a beeline to the concierge desk to find out about the status of various stores. I was told that about 40 shops decided to close permanently without consideration of reopening after the remodeling is finished.
Others like the anchor store, Bloomingdale’s are a work in progress (they’re supposed to completely finish renovating by the end of 2016) and many like Apple, Microsoft and See’s have moved to a different location in the mall. On the other hand, Macy’s has closed temporarily until it is rebuilt at this site.
Be sure to call about the status of your store before visiting the mall so you won’t waste a trip.
Mario Batali’s Eataly and a large Nordstrom’s are among the new anchor stores scheduled to be part of the renovated Westfield Century City mall.
Perhaps as incentive, the mall has lowered the minimum shopping requirement to $ 100 in order to qualify for free garage parking.
I’m sad to give this place 2 stars, but will revisit in 1−½ to 2 years when construction work is complete.
To read more about renovation plans:
*Los Angeles Times article
*LA Curbed article with renderings
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Key to My Ratings:
5 stars = I had an outstanding experience
4 stars = Very good
3 stars = Fair to Good with maybe some glaring misses.
2 stars = Meh, not going back
1 star = Extremely poor service and/​or product
Disclaimer: My subjective opinion of my visit (s) to this establishment, I unequivocally make no guarantees anyone else will experience the same.

I see the construction goIng on, but still, there arent too many stores.
I guess tgis place is build around the AMC so.
I hope at the end of construction, we’ll see more stores.

Me and this shopping center are on a break right now. It’s going through some major renovations that have walls in weird places (is this the Labyrinth?), drippy parking lot ceilings and just a general feeling of displacement. Businesses are open but the «outdoor» furniture is gone/​missing cushions.
Food court is still solid.

I was so tempted to make this a two star review; but I can’t let one defining factor be the entire dictator for this shopping complex. Westfield Century City; a trendy, out door mall that caters to the west side crowd and is generally less populated than The Americana, The Grove, or 3^rd St Promenade, to name some of the heavily frequented, outdoor malls of this sort. It has the same stores, some new ones, and is a rather relaxing place altogether. From shopping to grabbing a quick bite, catching a late night movie with friends, or something more formal like dinner and drinks, this mall excels in almost every aspect… and then there’s its parking structure personnel.
These employees are just horrid. I have never had a pleasant or just hassle free experience with them, but the one last night takes the cake for «worst customer service experience-​ever». So the policy is very forward; you get three hours of free parking with validation. With this in mind, my friends and I go see a movie at the AMC in this location. The movie runs a little less than two hours and we arrive, get our printed ticket, and park less than fifteen minutes before the movie. We should be ok, right? Wrong! We watch our movie, get our ticket validated, and make our way back to my friend’s car. Everything seems fine and dandy until we get to the gate and the machine that is suppose to properly read the ticket and grants us exit spits it out, reading «Invalid Ticket» or something of the sort. My friend tries inserting the ticket again, but to no avail, so he presses the button for the parking structure supervisor. Keep in mind; we got our ticket and parked at 21:03 pm (9:03 pm standard time), our movie started at 9:15 and ran for an one hour and forty six minutes, we left ten minutes after that. Do the math; that’s two hours and eight minutes. But instead of being allowed to leave easily and problem free, we hit a brick wall.
«You owe a dollar» says the woman speaking through intercom in a rather rude tone. My friend addresses that we got validation, which guarantees free parking for three hours (he should not have to reiterate the policies for the place this woman works at, but he does anyway out of courtesy). Again, she repeats; you owe one dollar, then she proceeds to end the conversation altogether. A few minutes later another parking employee comes to the intercom, looks at the ticket, realizes the incompetence committed by his co-​worker, and tries reinserting the ticket himself. When this fails, he presses on the button to speak to his «people skills lacking» co-​worker, and before he can say a word, she again reiterates in the same abrasive and robotic tone; He refuses to pay the dollar, just let him go. Refuses to pay the dollar? Refuse what? We are entitled to the free parking. It is our right according to your company policy.
I am not cheap nor petty, but it’s really about the principal of the matter. Not just was this employee rude, but she obviously doesn’t know the norms that someone holding her job title should. My advice to whoever does the hiring for Westfield Century City; make sure all your employees can at the very least do simple math. Enough said, complaint noted. Parking aside, this place is more than decent. Too bad my past experiences with the parking management have been so sour. My recommendation; take the bus, Lyft, or Über it here, it’ll save you precious time.

It’s been about 2 or 3 months since I was at this mall, and it’s unrecognizable from the parking to the extensive construction. This mall will be under construction until 2017. Prior to my recent visit, most of the mall was still open. My go to spots included Macy’s, Sephora, Victoria’s Secret, and SheBar, which are no longer here. I really only go to this mall to watch a movie at the AMC. It was never been a go to dining destination for me. I’m excited for the new changes, but I miss the full outdoor shopping experience.

Upgraded to Two Stars.
FYI, my reviews about this place is only about their parking and the movie theater bc I don’t shop. Ok, on to my review:
Came here last MLK holiday to watch Leonard DiCaprio’s «The Revenant». Thanks to advance-​purchasing online we were able to arrive in the neck of time – at 3 pm – and have our seats waiting for us. If you watch a movie here and get validation, parking is free for the first three (3) hours. «The Revenant» is a long movie but definitely less than 3 hours. (It’s 158 minutes long or 2.6 hours.) After the movie, we got our parking ticket validated in the little machine in the theater and then proceeded down to the parking area to stick the parking ticket into the parking machine. But lo and behold! We were charged $ 3! It should have been free! I was upset and automatically paid with my credit card but a few seconds later, I thought, hey, this time, they took $ 3 from me! (And not just $ 1.)
So we went looking for customer service and God bless my niece, she is very observant. She noticed that we passed the customer service booth on the way to parking. So we went back and found the customer-​service booth. We told the customer-​service lady of our little woe. She was so nice and informed us to go to the Parking Office and gave us verbal directions. But you know what, I wish they had signs directing customers to the Parking Office. (I guess the Parking Office doesn’t want to be found.) So at first try, we did not find it. So I told my niece, «Forget it, let’s just go home.» But my niece gave it another try and this time, we found the Parking Office. To make my story short, when we got there, it wasn’t even 6 pm yet (we clocked in at 3pm) and my niece still had the piece of paper she printed from the Fandango advance purchase. So the Parking-​Office staff nicely told us we will get a refund in my credit card. And today, I got it.
Still about parking, during our visit that day, we noticed that this mall is having some construction and have cordoned off many parking areas. Not only that, the parking lights (green and red) that alert you whether there is an open space or not are now off. So if you come here during peak time, it will be a lot of trouble to park. This mall should at least appease this inconvenience by lowering their parking rates. But no such luck.
SUMMARY
The reasons for the upgrade but only to 2 Stars are as follows:
Good Points
Nice and informative customer-​service lady.
Courteous Parking-​Office staff
They refunded my $ 3.
Bad Points
Defective validating machine or parking machine that resulted in us being charged $ 3 parking fee instead of nothing.
No signs directing patrons on how to get to the Parking Office.
And finally, for the parking issues due to construction (cordoned parking areas and those that are not cordoned have no parking-​alert lights), no relief on the parking rates
That’s it, folks. Thank you for reading my long 2-​Star Review.

HORRIBLE! Do not waste your vacation time coming here until 2017 when the remodel is complete.

Came here last night. I love the feel of this place. And of course Bloomingdale’s will make anyone happy! Couldn’t give it 5 stars because construction was a bomber to see. Ruins the ambiance, however it didn’t seem to shut down any stores. Every store we came across was open for business. This mall has the best restaurant selection of any mall I’ve ever visited. We ended up at Rock Sugar and it’s our new favorite spot!

This mall is under construction (2016) Many of the shops have closed down, been torn down or will be soon. You wouldn’t recognize the place. So despite many of the shops not beeing renovated the mall is not the beautiful outdoor mall that was already updated not to long ago. Restaurants come and go here quickly, even the good ones like Houston’s or the mediocre ones like BJ’s. I just made it up to the food court here and it is very nice with a wide variety of foods and even some chains like Fat Burger. Macy’s is closing, not sure if it will be returning.
The Apple store here is proabaly 5 stars, microsoft store is nice, bright and slight copy cat. Brighton is gone. Victoria Secret is gone. Parking lot is a nightmare. Now even more so with dead ends not marked and $ 1 per hour or more if +3 hours. If I though Howard Hughes was a disaster, Century City might be the new winner, loser,

I always get lost inside here. There is also limited parking and a ton of construction for the new Nordstrom. No matter what you do you will have to pay to park at least one dollar. But it’s worth it because there is AMC movies and s BCBG generation store

We usually go to our local AMC dine in. We decided, to see Star Wars, to give AMC Prime at Century City a go. Here’s my advice: don’t do it.
The seats don’t recline all the way.
It’s a new feature but it already smells like BO.
No food service.
The armrests don’t go back all the way to the recliner level so good luck with snuggling.
The whole cinema itself is a mess, managed by people who obviously Just. Don’t. Care. Popcorn everywhere, even in the common hallways between theaters, there before our movie, there still two hours later.
For $ 20 a ticket?
The validation system was broken when we were there and so the parking tried to charge us $ 5 when it’s supposed to be 3 hours free. Tons of other people have the same problem and now the Santa Monica exit is backed up. A guard comes and looks at our parking ticket and asks us for a dollar because we are 17 minutes over 3 hours.
We explain that we tried to leave on time but this whole validation snafu was what caused our lateness. The movie is 2:16! Get there 30 minutes before and sit around for previews, go back to the theater TWICE to sort it out after standing in front of the pay machine for five minutes. Come on dude. And he has the gall to say, «you are trying to cheat? Really? For one dollar?»
AMC and Westfield Mall, your parking system is crap and for one dollar that we shouldn’t even owe, you are willing to alienate a customer?
We just got a new Cineplex in the neighborhood. AMC, Reserve just got more of my business.

I don’t know how the parking works here, because I take the bus to come here.
The food court is okay; they have Panda Express, Kabob, Subway, Mr. Pizza, etc. Beware, the food court gets really packed during lunch time because of the office workers.
The only stores that I like here are: H&M, Sephora, and L’Occitane. They don’t even have a Forever 21. They used to have Victoria’s Secret, but it’s gone now.

For a Westfield establishment, Westfield Century City might be one of the better promenade malls with the latest fashionable boutiques along with a small percentage of luxury designers in ever corner; a place for everything for everyone. Department stores such as Bloomingdales and Macy’s are located within each floors including Nordstrom soon to open for the stylish fashionistas. This mall houses several business approriate restaurants including Rock Sugar, Gulfstream, Mei Zhou, and Pink Taco. Although I have never been one to be fond of food court style eateries, Westfield Century City has some of the better food options for people on the go! You will be intrigued by Korean inspired Bibigo, the latest Vietnamese bao trend on Take a Bao, Persian delights at Massis Kabob, the ramen craze at Ajisen Ramen, to name a few.
Want to make the most out of your day at Westfield Century City? Go shopping, make dinner RSVP, and end it with a movie at one of the cleanest AMC cinemas available x

Maybe you know, or maybe it has been a while since you visited, the parking here cost money. Yes, you need to pay in order to shop here… The place is clean, well organized, and you can tell that the appearance really matter to the people who run the place. I don’t come here so often, and when I do it is more to keep company for friends than to shop (The food here worth a try).
Any open mall will always be better than a closed one ;)

One of the nicest outdoor shopping malls in LA!
It has a large parking garage, fantastic food court, and lots of great stores from high end to affordable. You can spend a weekday night or weekend day here with family and friends, or just come shop alone!
They are currently doing a lot of construction, which is exciting because they are bringing SO many new stores!!! I was so shocked to see that in 2017, they will have 120 NEW SHOPS & 15 NEW EATERIES!!! Including one of my favorite places in Chicago that they are bringing: EATALY. Best place ever. I am so excited for what’s to come!

When the weather is nice this is one of the best outdoor shopping malls around.
If you enjoy fresh air and people watching this is a great spot, good VIBE!
They have a lot of High-​end shops here, LV, Tiffany’s, Rolex, Bloomingdale’s, Godiva, a great AMC Theater with assigned seating. There are also some of your regular stores like Macy’s and a few chain stores.
Not a big Fan of the Food Court, however it is better than most malls and does offer some class restaurants they have a Pinkberry as well as Yogurtland.
A great place too spent the day, beautiful stores, wide walk ways, very clean, the view of the tall building in Century City and the clear blue sky all add to a good VIBE. This is what SoCal has to offer that most cities doesn’t, a must see for your visitors.
The parking can be weird the AMC Theater has it’s own schedule for validating, a bit confusing and seems like it would work better during the week. The mall is crowed on the weekends, during the week is much better for parking, the theater and shopping.
I found that a lot of the stores will validate, however not for the entire day, it has great hours as well.

I love this mall and of course I am biased. This is the closes mall to me and it has everything I want and need. My favorite place here is the Gelson’s. Other than that, it is just there for my Apple iphone needs and occasionally I will walk into Bloomingdales. Oh I am taking 1 star off because they just shut down the US post office inside the mall. What’s up with that??? It has been the most convenient PO for me as an excuse to go to the mall. Now I have to go to those dreaded POs in BH, YUCK!

I used to love coming here (does anyone remember when it had Border’s?) due to the proximity to work, but in the past few years, I’ve found myself going to Santa Monica Place or Beverly Hills instead.
I continue to like the food court, which is expensive, but offers a good variety for casual meet-​ups with friends. The AMC CC 15 is nice. I also can appreciate the artwork and seating throughout the walking area. I enjoy walking around here with a treat from Vanilla Bake Shop or Godiva when the weather is nice.
The store selection is getting increasingly confused. Luxury and mass chain stores, mixed with random private label boutiques, some of which have depressing merchandise that resembles raccoon vomit on a frayed apron. The Bloomingdale’s contemporary clothing section is the worst — always looks like a tornado hit this place, with sales associates straight out of «Mean Girls», just not as attractive. I avoid entering the Macy’s because the lighting and merchandising make me sad and generally trigger emotional eating binges.
The construction has made this mall even less relevant. One can only hope that the promised renewal is worth the time invested. I hear that Sephora will be exiting this location given the new BH location, so there’s one less reason to come here.
The most insulting aspect of this mall is the parking. I used to like coming here for a lunch break, but quick trips (an hour or less) aren’t worth the $ 1/​hr parking «tax». 3 hours validation comes with a $ 5 purchase at Gelson’s (which is so overpriced, that you might as well pay for parking). Clean air vehicle parking is not enforced at all. And — there are no EV charging stations. Even if you get your ticket validated at AMC for seeing a marathon movie, you will get charged $ 4 if you go over the 3 hrs due to previews or grabbing a bite to eat before the movie.
Westfield CC is not responsive to e-​mails about the parking.

This is undoubtedly a high-​class mall with an eye on modern design. The stores cater to the higher end of the price range, and everything is arranged to be quite spacious.
This is a nice mall for walking around and window shopping, but it can get quite crowded, especially around the movie theater and food court. Parking can also be a huge hassle, and requires lots of planning ahead for weekends.
The atmosphere leaves something to be desired compared to other malls in the area. Still, sometimes this is the only option.

While it is a descent mall, it is more about dining and other stores than clothing.
I usually just come to eat since there aren’t really any stores I like here, but the food options are great.
Nice food court even, which is hard to come by.
Tons of easy parking, cheap with validation for the area as well.
Super clean and well kept, they are currently under major construction and plan on adding over 120 more stores by 2017 which is needed.
Nice kids play area and tons of places to sit, everything is outside which is great of a sunny day.

I was here a few weeks ago for a visit to AMC for a free advance film screening. Parking was not a problem getting in. However, I lost my car coming back because I forgot how to get back down underground in the blue section. I didn’t visit the mall area except walking to AMC, so I can’t review this portion. From what I saw, it was not impressive. You have to pay for parking in order to shop is crazy in my opinion.
Thankfully my parking was free thanks to AMC. However, parking is only free for 3 hours. So I had to rush down to find my car and leave before getting charge for parking. I don’t think I will return after reviewing the other Unilocal reviews. I may give it another shot later on, but not anytime soon. There is no special stores here that I must go to right away. I would recommend checking this place out of you really want to and in the area.

There are a lot of changes to come to the Century City as we currently know it. In about 2 years this mall will be a mega metropolis of shopping with a Nordstrom and Eatalian market to come. The second story will be going around the entire mall after major million dollar renovations. But for now things will suck. Stores will close for the changes and parking will be tight because of construction in the parking lot. Be aware of this before you come and plan ahead if you come at a busy time for movies, etc.
Parking is already annoying since they charge no matter what. I hate having to do a quick errand here, knowing that I will have to pay $ 1 for my 10 minutes in the mall picking something up. If you spend over $ 250 they will validate your parking for the entire day, whoopie. So if you ball it up here, you will get free parking. If you shop at Gelson’s and spend at least $ 5 they will validate for 1 hour I believe. Movies and restaurants will validate for 3 hours. If you bike here there are bike racks by the new parking structure.
Sometimes you can find a famous person shopping around here if you look closely. Stars are just like us after all. But mostly you will have families and dogs here.

This is a great mall. I love the fact that it is an out door mall and dogs are allowed!
There is a lot of parking (paid but I think you get some free time). They have an AMC here with IMAX which is why I go here. There are some good restaurants here like The Counter and a bunch of others in the food court.
Oh if you want to shop they have some good stores including an Apple store and a Windows store.

Westfield Century City is an open air outdoor mall located between the West Hollywood and Beverly Hills area and the Westside of Santa Monica, so is located right on the fringe and borders just about as far into Los Angeles as I like to venture out to at times, being a South Bay /​Westside type.
It’s a good mall, ‘tho one of the malls who charges for parking but has free parking validation. If you go to Gelson’s, with a $ 5 purchase you can get validation for 3 Hours FREE Parking, which if you didn’t bother with, and stayed/​shopped in the mall for 3 hours without validation would cost you more than that $ 5, so you’re best off going, grabbing a drink or a snack and reducing your parking cost.
This is a good mall with unique retailers, so is fun to go to, ‘tho it’s not riddled by a lot of the standard chain retailers for staple and/​or reduced price sale items, and feels a bit more elite, on a nice day it’s great to walk around and the food court is pretty good too.

Beautiful, can’t beat the shopping scenery here. Lots of casual and high end stores to kill time while waiting for your movie.
The parking validation is up to three hours in the mall’s garage or an arm and a leg if you go over… Don’t mistakenly go across the street… They don’t take validation and will charge $ 30 during the weekdays and $ 15 on weekends.