Western Auto Crafters

I had a great experience with Western Auto Crafters. They provided me with frequent updates and completed the task ahead of schedule.

initially had my doubts about western auto as the lot was packed with vehicles however I received very courteous and professional service. my Subaru was returned to me in better condition than before my accident with all repairs being completed, and all costs directed at the at fault party’s insurance company, they even returned my enterprise Rent-​A-​Car. the office was in good condition nice amenities I would definitely recommend this spot vehicle was cleaned and polished at pick up. Took about 3 weeks for repairs

Worst shop ever. They left my car with missing things. My car was in that place for two months and to top it off they stoled my cellphone that i had in the glove compartment. Do your self a favor and avoid this place. P. s I now owe $ 900 in car rental fees that the insurance didn’t cover because of how long my car was there.

They park their customers vehicles on the surface streets for weeks at a time. Bad business and highly inconsiderate to the neighborhood.

My daughter was rear ended and the tow truck driver recommended Western Auto Crafters and I am so glad he did! Her X5 incurred over $ 7000 worth of repairs and Johnny kept everything moving along, kept me updated and was absolutely the best person I have ever dealt with! Marco is also awesome and took the time to explain the insurance process and gave me some tips on dealing with the claim. Her car was fixed perfectly! What an incredible company! DON’T RISK GOING ANYWHERE ELSE!

I was in an accident a few weeks ago and a tow service brought me to Western Auto Crafters! Not being from the area I didn’t know if I could trust this place, but I was so wrong! They have the most KIND AND UNDERSTANDING staff I have ever met and I was greeted with such professionalism. They talked me through what was going to happen and helped me figure it everything with the insurance. When I got my car back today, my car looked brand new!!! I was so pleased with the detail and care that my car was treated with! Western Auto Crafters is definitely the place to go in any situation and I’m so blessed that they were there in my time of need!!! I would give them a million stars if I could!!!

Got in to car accident on Wednesday with my daughter in the car. I was too worry about my daughter and didn’t even care about my car until Friday afternoon. Before I show up to the place, I called and confirm the situation of my car. Sandra was very nice and offer a very much needed help for my family. By the way, they lie about their business hours, Sandra called me around 7pm to keep me informed about my car. They work around the clock to ensure I was taking care. I would recommend this place to any one, just make sure you called and let them know and keep them in the loop of what’s going on. Thank you!

This is by far the best auto body shop I have ever been to, that I had to leave two reviews because now I’ve been there multiple times. not only is the customer service superb and I feel like I’m in Beverly Hills every time I enter their office and get treated as such. but my car comes back in better condition than before whatever problem I bought it in for. They seriously are amazing they never over charge for services, and they do such a quick and great job. They also understand that I work very hard to for the car that I have and so when I come in for minor scratches or dents they’ve always taking care of me for what I can afford out-​of-​pocket. The last time I picked up my car I left with tears of joy and that doesn’t happen often, so that means something. So if you are truly looking for a great place to go I can’t say enough about how amazing this places and the people that work here.

I took my car to this place after I was crashed onto my left side. I decided to bring my car to this place and couldn’t have asked for better service. Due to unexpected damages, my car had to stay at the shop for a prolonged period of time– All I could think of was the high bill (as I had to pay for the rental myself). To my surprise, Marko provided me with outstanding service and went out of his way by paying for the additional rental fee. My car looks amazing and brand new! Ohh and let me add that such shop provides customers with some good sweets (for bread lovers) and flavored coffee!

Amazing place!
Not only did they make my car look like new after the accident but they paid for my rental and gave me a huge discount. Marco is the coolest guy ever and it’s not often that I have good experiences with mechanics. I love these guys and will definitely be back.

Tow truck driver took me hear after an accident and the service was great. I had some minor issues after the repair and they went out of their way to fix those issues

Having an accident is a pretty stressful occurrence.
I came here with my Porsche after getting rear ended and shaken up. Spoke with Sandra, and she was very kind and assured me that I was in good hands, that’s when I was greeted by Marko who came over and chatted with me about the process and what to expect. I can not stress how hospitable they were during my moment of stress and anxiety.
They kept me well informed of where my car was in the process and when I got it back, it looked pristine.
I would definitely recommend these people to anyone in a car accident or anyone that needs a touch up.

Cannot say enough good about this place. They underchaged the estimate they gave me. They got the car finished a day earlier than they estimated. They were friendly and profesisonal. The work was of the highest quality. They even fixed a few things that I didn’t ask them to and they didn’t charge me for it. These people are the best.

I was very bad experience. 3 month ago they did a job
In my car. all the parts they installed are Chinese. And
When I did check my car I found to many details and parts they no fixed and no installed
And I loss time
Be carefully when you pick up you car to the body shop check you car point by point. And you found to many details actually for inside. No buddy recommend

If I could give this place 100 stars I would. This has got to be the most honest, reliable Auto Body Shop in Los Angeles. These people here are genuine, generous and treat their customers like royalty.
I needed some bodywork done and asked my friend Rich if he knew of any good body shops. Rich told me his mother who is a complete nit picking pain in the ass had her Mercedes worked on at Wester Auto Crafters and it came out perfect. His mother had absolutely nothing to complain about for the first time in her life so, I said I need to take my car there. I had some body work done, Western Auto Crafters handled all the insurance communication for me and everything got done smoothly. The quality of their work is perfection, no overspray or weird swirls like cheap body shops do. I seriously couldn’t even tell there was ever any work done to my car, JUST PERFECT!
A month or so later someone keyed my car, I brought it back and said I need to fix this and asked, can you repaint these areas? Marko the owner said I will do my best. One week later he called me and said my car was ready. I get there and they pulled my car up and said please inspect it before you leave. I look all over, I even put my glasses on. I said this is perfect Marko, how much do I owe you? Marko replied nothing, I said no I need to pay you for your work, we argued for 30 minutes because he refused to take my money. He said it was his pleasure to help me.
My god, who in the hell has this kind of service these days?
Western Auto Crafters is by far the best experience I have ever had taking my car to a shop of any kind.
I hope this review helps some of you out looking for a body shop in the LA area.

This could be a mafia owned operation. Gangster-​like tactics and work that reveals a superior lack of professionalism. Go somewhere else!

Someone had backed up into my driver’s side door making my older Honda Accord look like a total beater. At the behest of my insurance company, I took my vehicle to Western Auto Crafters and I’m glad I did. Marko and his staff took the stress out of getting my car repaired. Everyone was kind and helpful, from Marko to nice lady in the office.
Marko accurately and quickly estimated the cost of the damages to my car and much to my surprise, it wasn’t going to cost that much to fix. He answered all my questions politely and honestly. I decided to leave my car there over the weekend and by the following Tuesday, it had been completely renovated. That ’91 Honda looked like it just rolled off of the factory floor. I was elated!
The quality of the work done was superior and is is under warrantee with my insurance company, but judging from how well Marko’s employees put it back together, I’m not going to need it.
Thank you again to Marko and everyone at Western Auto Crafters!

Hello Western Auto Crafters!
My name Is Giovanny and I just wanted to say thank you so so much for your help in getting my car fixed and painted! Because of the GREAT and IMMACULATE work you did on my 2013 Evolution X I was able to attend and get approved for the BIGGEST car show in the world my the name of Sema and because of your great work I landed a cover for a magazine and 6 page spread and I also landed a magazine feature in the UK with Japanese performance! Your shop is absolutely the best auto body shop in Southern California by far no questions asked… You guys work very well and fast and you took care of all of my questions that I had for you… Your receptionist was very kind and very helpful as well with helping me get my car rental… Absolutely 5 star service. You guys will be the only ones to lay hands on my baby is I ever need this kind of service again… Once again thank you for everything and God bless.

I have not had better service living in LA than @ Western Auto Crafters. Marko went above and beyond to make sure my needs were not only met, but exceeded. He was prompt with letting me know when my vehicle was ready, honest about payment and my deductible, and did additional body work to my car to make it look as good as new. Thank you Marko & staff for your service and running such an exceptional business! I will be returning in the future and will definitely recommend friends and family to use your services.
Meg

If I didn’t have to leave a start I wouldn’t
Ok so I was taken there by the tow truck from the day of the accident and the guy that hit me so we get there and insurances did their thing (nothing)
And I got my car back 3 months after the accident and I was still suppose to pay a fee to get my vehicle out of their lot even tho the accident wasn’t my fault.
And I picked up it up yesterday I was running late to work so I stupidly didn’t check or do a walk though of the vehicle and so I left and while I was leaving there was noise coming front the front right side (side of the accident) like something grinding against the tire so I take it in today and the guy comes to me and tell me oh I’m sorry but can you leave the car so we can repair it again and we will pay for a rental
So let’s see how long this repair takes
A
–Have a good day Miguel so I recommend inspecting your vehicle very well take before and after pictures and yeah