Welcome Dentistry

Today 02÷01÷16, I lost my 2 healthy molars because of Dr. Young Kim (the owner of Welcome Dentistry). Stay away from this dental office. They will ruin your life and leave you in debt without doing his job in a right way. He did 4 root canal on my molars and put bridge as well and since then I kept coming back to their office because of unexplainable pain, pressure under my left ear, my neck and constant headaches.
He was just trying to grind, adjust until you can see the metal of the bridge and the fitting wasn’t right and left the bridge looked ugly and I told him why the metal is showing and Dr. Kim responded «No one can see anyway» after they took my money and put me in debts (Care Credit). I suffered for almost 2 years of agony and in pain and will suffer the rest of my life because I lost my 2 molars today because of infection from the root canal that Dr. Kim did to my molars. I went to Eisner dental and they x-​rayed my molars and the dentist noticed right away that my left face is swelling and tender and she puts me on antibiotic and pain reliever. I went back to Welcome Dentistry and looked for Grace (manager) and Blanca but unfortunately they have new front office receptionist and she looked up my history and she mentioned that one of my root canal wasn’t finished because I didn’t show up for my appointment??? I kept coming back to their office and no one told me such issue until the new receptionist read my dental works history!!! That is considered Malpractice and Negligence. I asked the receptionist what would I do now with the infected root canal and she (receptionist) made me an appointment to see Dr. Kim so that he will check my infected molars then appraise how much I have pay them again… I spent thousands of dollars in this office for ruining my life. I went back to Eisner Dental and got my molars extracted today, put me on antibiotics again and Tylenol with codeine. While the dentist pulling my molars I smell a foul smelly odor inside my mouth which I knew something is not right with my root canal. Now, I have no options but to wear partial dentures. The damage, trauma and emotional distress that I am experiencing at this moment is very severe and don’t know how to overcome.
Message to Dr. Young Kim: You knew the hardships I’ve been through after you put bridges and crowns in my mouth. I cried in front of you because after you put all my crowns and bridges I couldn’t eat well, couldn’t even swallow my food. The sad part is you can not take back my smile anymore…
Message to Grace (manager): Your job is not about getting tons of patient in your office and take money as much as you can from your patients. The Quality of your service is the worst among dental offices that I’ve been to…

I went to this clinic yesterday.
Whole my experience was horrible.
I had an appointment for 10AM, I was s little late because there is such a big problem to find a parking spot, even if they have a parking lot. I came 5 minutes late, and they asked me to wait. I was waiting and waiting… Then I finally seen the «doctor». I don’t know do they have an assistants or no, but the receptionist lady was in this role with me on the x-​Ray and on check-​in. Doctor asked me: what’s the problem. I came to get exam and cleaning only, he mention 5 times that I herd to make my tees straight, but it doesn’t bothering me, cos is tiny. 5 times– ??? Then I insist to have regular cleaning, because I paid for it. He told me its not gonna help so much. And then he left, just left… I was waiting in the chair for 20 minutes, and nobody was interesting for provide me any kind of services (After All I asked Assistant about white spots on the x-​Ray (I hade 2 fixed cavity– I remember all those days, I created of dentist all my life; and couple tooth with kinda minerals on the ends, and that’s fine) and she told me its filling, that I have it everywhere, I just don’t remember. Seriously??? How can I?
Assistant-​receptionist in the same suit…
I asked about mercury free felling for cavity I they have, but she was pretty sure that I’m just smart ass and asking it for fun. I believe she thought I’m not ok.
Nobody came to me while I was in the chair waiting for Doctor, and listening killing me noise sound from this toothmashine next door. Oops, they don’t even have doors between… It was gonna kill me, I’m not a big fan of dentist! I just left.
I don’t wanna come back, I don’t wanna refund, just wanna let people know: how the work…
I was hooked with the promo price 10 $ for new patients, if you just need an e-​Ray you can get it I hope.
In the other case… RUN AWAY from here as far as you can!!!

It looks like Welcome Dentistry is finally responding to patients’ complaints on Unilocal… a year after the complaints were written. This is too little, too late. They should have given refunds instead. Even partial refunds would have been acceptable. This is a business that never even responds to BBB complaints. It looks like the only reason why they’re now replying to Unilocal complaints is that there are more complaints on Unilocal than on the BBB website.
They still seem to have no idea what they put their patients through (i.e. high-​pressure tactics to sell excessive, often unnecessary procedures, failure to properly diagnose/​treat dental issues, yelling at patients and telling them «sue us!»). At Welcome Dentistry, you will get bad dental services, bad customer service, and (if you dare to complain) verbal abuse.
Also, Welcome Dentistry seems to be blaming the «staff» for what happened in the past, but the owner, Dr. Young Kim, was yelling at patients and telling them to «sue» him also. This is his business. He can’t put all the blame on the staff, especially when there are complaints about him on Unilocal.Frankly, some of the staff were fine and did their best. It was mainly Dr. Kim and the management who were unprofessional, rude, and belligerent. One of the women who used to run this location would tell certain seniors to go their banks and withdraw thousands of dollars in cash in order to pay Welcome Dentistry. What kind of a dental office demands payment entirely in cash? One that takes advantage of unsuspecting seniors who just want their teeth fixed.
I have never been to such an unethical dental office and will not return.

So after all the Stress and arguing with the lady and dr. KIM TELLING US he’ll call his LAWYER! LOL we Firmly told them You Did Nothing to actually care and Treat Your Patient. Long story short We Got ($ 850.00) dollars REFUND… back for their Sloppy Work!!!
Start arguing and start Getting your money Back!

I would give zero or negative star if I can. Young Kim, who is the primary dentist here who owns this practice– cannot seem to give quote even after taking the x ray. He wasted my valuable time and money. Why take the x ray, if you cannot tell me how many teeth I need to extract, or how much it will cost? He kept saying he «has to see». What the? See what? If you cannot see with the x-​ray, then what do you have «to see»?? He told me to trust him and just come back for treatment. I don’t think so. Either he’s trying to get me to do something I don’t need OR he’s incompetent. Why can’t he be just up front and tell me what I need to do and how much it may cost, instead of beating around the bush trying to avoid that question. Don’t waste your time nor money.