US Post Office

Love them… phone number is completely wrong, fyi.

I had a very horrible experience I sent out money to my little cousin who is currently attending college in Washington and one of the workers from the post office stole the money I will never trust them with my important mail I suggest no one should, they are thieves working there

Too often people leave reviews when they are unhappy with products or services as opposed to when they are happy. Well I had a great experience at this location and wanted to give them credit.
I was tracking a delivery from Amazon and was anxious for it because it was a product I really needed for my dogs. The package was due to be delivered on Saturday which was perfect because I could wait at home until the package arrived. Well around 11 something a.m., I get a mobile alert that there was an attempted delivery and to check for a notice. BS. There were three of us in the house and there was no knock, no ring, no notice. USPS has delivered to our home many times so our location is no mystery. Anyway, I phoned the post office and a very helpful lady answered. She was actually doing her job and was serious about helping me find my package. She connected me with the supervisor. He was equally attentive. Long story shorter than I could make it, they called me back later that evening and told me the package was delivered to one of the units in the rear. I’m assuming the postal guy came back. Anyway I was really impressed with their help.

They keep sending our mail back to the sender!!! We have cleared our change of address a dozen times. We have gone in person to explain to them that our dad is a dementia patient and not to follow his order of changing the house address. We have called them in the morning before their routes to remind them NOT to send back our mail to sender… and yet they are still sending back bills, important documents and pay checks back to the sender!!! Very frustrating!!! I really wish they would pay some attention to the matter. Because of this we are required to pay late fees and are delayed with important documents!

Convenient parking lot and the nicest staff I’ve ever met. Make sure not to use this address on google maps because it will send you down the street, use the Unilocal directions link instead.

Its all about your timing. Arrive when there’s at least two people working (and both of them behind the counter) and your experience will be fast and friendly. Show up any other time and you will quickly resent those ahead of you (especially if they have ridiculous questions or requests). There’s nothing worse than standing in a long line behind people who could have easily used the machines.
The staff, when staffed, are friendly and professional. When not staffed, well…

Really bad customer service they lose my certified letter and they don’t have no idea were it is you paying a service to get your documents on time but they don’t care they leave you on hold for hours I never coming back again.

The female supervisor, asian is extremely rude has no customer service. Even the non supervisors have better service than her. She needs better training or a replacement. Doesn’t know how to speak to people

Get here before 4 pm or experience disgruntled postal wrath. Doors are locked 5 minutes early and they won’t even accept dropped off pre-​paid packages. If you leave parcels on the counter that are ready to go with pre-​paid labels, they might «lose» them for a day or so before processing them for tracking. This is the only post office I’ve seen lately missing the Automated Postal Center to help avoid waiting in line. I go to South Pasadena if I can possibly help it. They have an automated postal center and the lobby stays open after the counter is closed. First class items dropped in the letter box don’t go out until the following day. I once left a small parcel in the outside drop box and it went missing, never showed up on the tracking system. Use the indoor drop boxes, the outdoor ones get fished out at night. I’ve seen human waste on the sidewalk a few times on the west parking lot side, I think people camp out here at night so be careful where you walk!

I love my neighborhood post office most of the time the clerk I get is very friendly helpful and willing to go the extra mile to help me.

Extremely poor customer service. Extremely poor! The postal employee who name starts with the letter «K“is extremely rude and incapable of completing some of the most basic of transactions. Had to drive to another post office to complete a simple transaction like that of a «proof of mailing.» Yes, she actually said that you could not place stamps on a proof of mailing slip and that this could be only transacted with cash. I asked that she please contact a supervisor or another post office for assistance and she became rude. I drove to the DTLA post office and had them complete the transaction and documented, with PO Annex 31, that the El Serano branch said that this this sort of transaction could not be done. I used to give this individual little gifts but I stopped because of her rudeness towards customers. This is not the first time she has been unable to complete a simple transaction and I had to go to another post office for assistance and they were baffled when I asked if it was possible to provide me with a receipt from a pre-​labeled package? The El Sereno post office clerk said that this could not be done as well. I do no know if it’s a training issue or what; however, I do hope that they get theses issues resolved because I see quite a number upset customers walking thru the doors of this branch. They are making the very people upset whom are voting to save their jobs from congress. I guess that a job can become so Monotonous after years of tenure. You can become desensitized and robotic in your actions without the proper monitoring. However, no excuse for poor customer service and rudeness. I am rooting for this branch and this particular individual because I want to see them do well. A concerend customer.

I have a closest post office to my house but I prefer to drive all the way there since the costumer service is excellent! Nice and helpful people. MR Daniel is very nice and pleasant.
I have very bad experiences at post offices, mainly the one in Glendale, that one is awful!
Here the parking is also very convenient, you don’t have to struggle looking for parking.

My local post office.
When we opened our first online store, we were shipping things out directly from this location. I cannot believe we put up with their bs for as long as we did.
When we finally started pre-​paying for our packages, we would drop them off at this location. The workers here would stop us so they could re-​weigh each package. They also gave us a lot of grief for our bulky flat rate envelopes.
Aurelia was the worst. I was relieved when she stopped working here, but it’s still not enough to make me want to go back.

This is the worst post office I’ve been to. Not only could the lady not speak English but when I went to send my package they would not simply tape it up for me. She actually forced me to buy a giant roll of tape when all I needed was simply a small piece of tape for my box.
Horrible customer service because afterwards she got rude and started saying something in Chinese to me.
I would definitely avoid going to this location due to their disrespect and lack of customer service!

great local post office in NELA with front and back lot parking and also some street parking if it’s busy.

Dude, the asian lady behind the counter is itching to go postal. Seriously, I have never seen this woman smile. She’s always a grumpster. Smile a bit pussy cat. I like to go to the UPS store to do my shipping, and they also have USPS rates and are way friendlier. Sure UPS charges a small premium on top of the USPS prices but who cares, in and out like inspector gadget.

Tip of advice if you are sending out a box make sure you tape it before you go in. I made the mistake and wasted time going back and fourth. Can’t borrow any from them so lesson learned. Thought I share this. They weren’t very nice and I was disappointed in my visit.

Nice and clean post office. It’s a nice location. Its next to a Chase Bank, there’s a gas station across the street and there’s a market and few restaurants walking distance from the post office. Two things that i don’t like about the post office are the parking and the long lines.

They take your mail … and they mail it! What a brilliant concept. Lines are not as long as Eagle Rock or Old Town Pasadena. PArking is located in front off Huntington and on left side off a cross-​street.

Nice clean post office that is lacking in parking in the lot and on the street. It’s right next to Mcdonalds just in case you get hungry. One thing that I notice is that the drive through mailboxes are on the left side of the property thus you would have to nearly drive past the post office to enter into the drive thru mailboxes. So what would happen on like Mother’s Day when the line send mail would be a block long, that would create massive confusion for drivers in Los Angeles. FYI, the entrance is on a semi access road, it’s semi so it will cause more confusion.