Chase Bank

Service here is great. Employees are great.

Made a quick stop to close an account and the rep that helped us out was super nice and courteous.

Excellent Chase Bank at a convenient location. I’ve been a loyal Wamu/​Chase user for years and I’ve had a wonderful experience at every Chase bank I’ve been to, including this one. Love that they train their employees well and to value providing excellent customer service. Since this is the closet Chase near me, I’ve been coming here for years. I came in earlier this week to get a notary done and Nora was extremely helpful, patient, and funny!!!

I have been working with this branch for two years since it is where my dad had his primary account. We were setting up a family trust and also had to get a safe deposit box to store important documents.
When my dad passed away last December (2013) my brother & I had to get the account holder names changed and we were visiting the bank practically every day for 2-​weeks to access documents in the safe deposit box or to fill out paperwork.
Every time we were there, for the most menial tasks like accessing our safe deposit box or to get a notary signature, or very important tasks like the trust account transfer, we experienced friendly, courteous and professional service from Daniel, the branch manager, on down the the line.
Yes, parking is difficult to find at times and the teller lines do get long on weekends, but to me, it takes nothing away from the great personal service that this bank offers.
I’ve dealt with many financial institutions from coast-​to-​coast for over 40 years and I would say this branch offers one of the most pleasant experiences I’ve ever had.

I honestly don’t think people come to a bank so sit around and wait. There is no one attending the customer service desk, no one greets you, no smiles thrown around. Not to mention, they are out of coffee! I am walking out as we speak

While I do love the proximity of this branch to my house, I’ll agree that parking is absolutely terrible and the lines inside are super long.
I’ve been coming here since it used to me WaMu and the location still gives me headaches. BUT, you gotta be smart about it. There’s a parking lot behind the bank (that I don’t recommend, EVER), there are slots out front that are hit and miss, there’s a lot next door at the post office, and there’s a back lot on the side of the post office than can all be used to run in and out of the bank.
With these choices, I’d say it’s pretty ok to grab some cash outta here. Plus, my fave part of an atm run is the dude outside selling fresh bags of fruit. Yes, pls!

Do not do business with this bank, at any location. Chase has horrible policies. I hope my next bank is better.

The only reason why I’ll give this branch a 1 star rating is because of the financial advisor they forced me to use. I was with another branch previously but I moved to Pasadena and had to switch advisors for convenience.
To make a long story short, Joannie Ngo told me the following:
1) Her Christmas party was more important that my Roth Ira.
2) She asked me to come to HER San Marino branch because she didn’t want to come out to MY Pasadena Branch.
3) She laughed at me when I told her that I worked for an investment firm but was doing accounting. I guess she assumes that if you work in the same building as people who make billions of dollars investing in stocks and bonds that you should be able to do the same, regardless of your position.
4) When I did show up for our meeting, she told me she wasn’t going to make any commissions off of me, so she didn’t really want to help me and I was better off talking to my advisor in Granada Hills. Keep in mind, she told me this once I actually got to my appointment with her, not when I was on the phone with her the week before discussing my account.
5) She answered a personal phone call during our meeting and spoke in another language. For all I know she was giving my personal information out to the person on the other line. How do I know it was personal? She was on her cell phone and laughing.
6) When it was clear that I was interrupting her personal time, I said, «I’ll just go since you’re busy.» She responded with, «OK!» and kept on talking.
If the above facts are not POOR customer service, then I don’t know what is. You don’t treat customers like that regardless of how much money I have in the account, my age, or my profession.
It’s unfortunate that I’m writing this review because of her. I’ve had wonderful experiences with Chase otherwise. If you get Joannie Ngo ask if you can speak to someone else!

ATM after hours! Just slide your card to unlock the doors. It’s well lit and parking right in front.
Also, during the day there’s a fruit stand right in front.

Its a Chase bank now, Good service here

Very conveniently close, but limited parking and poor management. if you’re doing something simple, it’s an easy place to go to. But anythign more complicated always requires management intervention. And the asian girl there is just rude. She’s uptight and just to tactless for my taste. I have a good sized account hisotry and balance with them and she could care less.
But the lower level staff are great, in fact there’s a couple of cute guys during the day shift. :-) But they dont work behind the counter. :-(

My temporary WaMu branch.
Hideous hideous lines on Saturdays. 8 parking spots in the rear lot always blocked by stragglers hanging out in front of the building. Equally bad street parking situation. Even worse is the fact that you must drive past the bank to make a u-​turn if you’re on Eastbound Huntington. Nonetheless, this is my bank for almost the last decade, thru 3 major moves/​3 major cities (NYC/​CHI/​LA). Thru countless lost/​stolen ATM/​debit cards; I’ve had Wamu longer than I’ve had most relationships.
Free MO (good for up to $ 1000, not $ 700 or $ 500 like other MO sources) and cashiers check for customers. Great if you’re buying a beater used car on a random Saturday.