US Post Office

I’m actually personally offended by the review from Rebekah M. who said the fact that there are so many 1 stars must be indicative of the customers and not the employees. Again, I come here 3 – 4 times a week and there is ALWAYS a problem. Let me give you two examples of this place:
1) I came in one day and the very tall, extremely aggressive manager was standing at the kiosk. I didn’t recognize him at first, I thought he was a customer so I politely stood behind him in line. Mind you, I’m 5’0 tall and he is well over 6’1 and I was behind him so I had no idea who he was or what he was doing. Once I realized he was the manager and that he was fixing the machine, I said to myself, «oh! It’s not working.» Not a question, a statement, to myself, like «oh I’m so silly for not realizing it.» He half cocks his head and says, «Can’t you see it’s not working. You standing here for your health.» Are you kidding me? Why be so nasty? I didn’t curse him out, I didn’t say anything inflammatory, I didn’t accuse him of anything. In fact, I wasn’t speaking to him AT ALL.
2) I have consistently scheduled package pick up on
. You know the commercials where they advertise this service. I have tried every method known to man to get someone to come and pick up my packages. In fact, I went in with print outs of schedule confirmations, I was polite and asked to speak to someone, no one was available so I left my contact information on the print out. The next day, someone left a copy of the print out with a handwritten message that said «you need to schedule these pick ups ahead of time». I SCHEDULE THESE WELL OVER 24 HOURS IN ADVANCE AND NO ONE COMES. I’ve even left packages out for 48 hours with A NOTE and there they sit. I finally call the office and a new manager picks up. Do you know what she said to me? «What is wrong with this branch? I have been here two days and have never seen so many mistakes and complaints. No one should ever leave handwritten notes in your mailbox let alone with wrong information.»
I have never raised my voice, given attitude, or done anything to justify this mistreatment. The new management team can’t even believe how bad this branch is. So please Rebekah M. don’t tell us that every negative review comes from belligerent customers who deserve poor treatment.
That being said, I have seen VAST improvements in this location with the new management. People are helpful, they’re kind, they’re courteous and way more efficient. They’re always stocked with supplies, boxes, and slips. I’m still too scared to schedule package pick ups, but maybe I’ll give them a try soon.

People that works here obviously does not like their job. They are very rude and disrespectful. Customer service is horrible. One of the employees just gave the customer the «hand» on her face so she would stop talking. The customer was asking a question. Smh! They yell and scream like wild animals! Employees here are so ghetto! They yell and curse at customers. Is this want you want to represent your place of employment!!! I was there for not even 2mins and I already heard 3 customers complained about one employee. Their supervisor JOE is no better than his employees. You are setting a bad example to your employees, no wonder they act like they do. Do yourself and the community a favor, Quit your job.

I wish the Postmaster General could come to this location to see how poorly this outpost is run. They are perpetually out of supplies, there is constant arguing and cursing, and there is typically only one teller «assisting» customers while hoards of frustrated citizens queue up, growing angry with each inefficient minute. I have no political ax to grind but this is truly a governmental service at its absolute worst. This makes all Federal employees look bad. Shame on whoever oversees this location. What an enormous failure.

Every time I drop off a pre paid package at this location it doesn’t update on the usps website until 2 days later. Employees there are also rude and when there’s a bunch of people in line they only have 1 window open. It’s convenient but I definitely need to start looking for a more competent post office. How did these people graduate high school?

Horrendous establishment. I have to visit this location approximately twice a week and try to do so as fast as possible. The employees are beyond rude and disrespectful. I try to use the kiosk but, occasionally have to deal with their pretentious staff. I understand that interacting with the general public can be challenging but, there is absolutely no excuse for their lack of courtesy and manners!

The employees here are like wild animals. Out of control, they screamed and cursed at us, cursing us out like street hooligan gangsters. We remained respectful and kind, offering to help lift our package. At one point we asked them nicely not to be so nasty towords us, only to be told to get the eff out… yes, an f bomb from our lovely yet bankrupt postal service.
I hope this branch goes out of business, so these employees can live on the dirty streets alone with rotten attitudes and filthy mouths.
I’m sure there home lives reflect the misery they inflict on us, the customers. Not one of them had any class dignity or self respect.
We understand our package was a challenge, but we went to another usps and shipped our package without incident.

I can attest to the manager being completely rude. He yelled at a person dropping off packages and continued after the guy asked him to lower his voice. All while I was trying to buy a stamp at the kiosk. I was also able to catch one his employees calling him an «a-​hole». This place always has long lines and is usually understaffed. I usually avoid this place at all costs

I feel the need to write a review just because I’m so shocked by the number of bad reviews of a place I visit 2 or more times a week and have never had a single problem. Quite the opposite, in fact.
I have always been impressed by how incredibly kind, sociable, and helpful all of the employees are. If the line is long, someone always appears to make sure that everyone actually needs to be there and there’s no faster way to help anyone. I’ve been pulled out of line and kindly shown a faster way several times when I was near the end and had something very quick & simple to take care of that I didn’t really need a postal clerk for.
Literally my only complaint is the length of the lines at peak times, and this is just a matter of the USPS probably not being able to afford to pay more employees. Also, another reason the line might move a little slowly is that when you get up to the window the person actually talks to you, makes sure you understand what’s happening and that you don’t need anything else, instead of rushing you through as though you don’t matter.
I could be wrong, but I have a feeling this may be a «you get back what you give» kind of situation. The only rude people I’ve ever seen in this place are a few of the customers. I’ve always treated the employees here like human beings I was happy to see, and I get the same back in return.

WORST STAFF EVER. They are so rude for no reason, I was asking a question and the girl at the window mocked me for not knowing. Then I went to the supervisor Joe Umbac and he didn’t care and also mocked me for not knowing. AWFUL place, AWFUL people. Save yourself.

PLEASE FIRE Joe Umbac (manager) terrible demeanor. Inappropriate to staff and patrons and ALWAYS loses my packages.

The person that helped me yesterday was so RUDE and HORRIBLE I don’t ever want to go back again. You can not even ask a question because you get a very rude answer and then they just walk away and leave you standing there .I heard the post office is going under I CAN SEE WHY!!! The employees that are there are long time employees that hate their jobs!!! They are very unprofessional and lazy!!! The person ahead of me also left in disgust said he was going to UPS, I thought she cant be that bad until my turn it was the worse experience ever ruined my day. Sad thing is I live in that neighborhood and the mail carrier that comes to my house is so nice and cheerful its sad that the post office has such horrible reviews… I myself will try UPS or FEDEX from now on!!!

This has got to be the worst post office in America. The employees are always rude no matter how nice you try to be to them their attitude stinks… It is sad to see my hard earned tax dollar going to waste to give these lazy non appreciate employees a job.

Well, unlike most of the reviews I’ve read about this post office my experiences here have been nothing but pleasant. My daughter was going to school in New York, so I was constantly sending get packages. The employees were always helpful with ensuring that I sent the packages at the most responsible rate possible. They always told me the importance of insurance but never pressured me into purchasing it if I didn’t see a need.
The emotes are always nice and pleasant and I don’t have not one complaint.

Post office missent my package. Even with a tracking number, they refuse to look for it. They have had me waiting to talk to a supervisor for over an hour. Use fedex.

Get the door slammed in your face — literally! I had an appointment for a passport and had everything I needed. I was treated BEYOND rude, and literally shoved out the door and threatened with the cops.
The managers name is JOE UMBAC, though I didnt get that out of him. He said his name was «Joe, SIR!» before slamming the door on a taxpayer.

Astoundingly rude. In fact, I’m typing this from the parking lot after not one but two employees were completely unprofessional to me in person.
In addition, every piece of mail that is delivered to my apartment that remotely resembles a check or something valuable has been opened before I get it. I just don’t know if this particular post office is at fault, but it is the local post office to my neighborhood. I’ve reported the mail tampering, but it continues.
With «service «like this, no wonder the USPS is a sinking ship.

AaaaahhhHHHHHaaaAAAAAHHHHHH.
I hate, hate, HATE this stupid post office. Hate with the fires of a thousand suns.
The only reason I keep coming here is because they have a self-​service kiosk. Can put my package together, do my own shipping label and get out without having to deal with any of the horrible, rude, LAZY postal workers. The less you have to interact with them, the better.
Every year, I send a few packages to my mom. One for her birthday and one for Christmas. It can be really expensive since she lives in Maui. But the post office Priority Mail flat rate is a great deal. The trade off is dealing with surly post office workers.
Was putting together mom’s Christmas package and needed tape. Some locations keep a roll of tape out. Of course they can’t do that here, since people are super ghetto and steal all the supplies if they leave them out.
I asked a woman behind the counter if I could use her tape. She mumbled something. I had no idea what she said, but the gist of it was she couldn’t let me borrow her tape. Um, what? I’ve been in there a million times and they always let you borrow the tape.
She told me to wait until she finished with her customer. She stepped away and came back with a full roll of tape.
She held it up and said, ‘It’s $ 4.‘
I said ‘No thanks, don’t need to buy tape. Just need to borrow it to seal my Priority Mail package.’ She said they can’t give out the tape and that I needed to buy it.
No way in hell I was buying a roll of tape. So I started begging and kissing her ass. Told her mom’s package was already late. And I didn’t have money to spend on a whole roll, etc. She finally gave in and said okay. I know she didn’t want to, but she just wanted me to go away.
Great customer service, USPS. No wonder you’re losing a bajillion dollars every year.

UPDATED REVIEW:
= = =
SOMEONE NEEDS TO DO A YOUTUBE VIDEO OR TV SEGMENT ON THIS PLACE: THE WORLD’S WORST POST OFFICE. It’s so bad, so dysfunctional it’s hilarious.
= = = ==
At 2:00 on a Saturday, the stock of priority boxes had run out. Hmm. Is this a one-​time occurrence? Is it abnormally busy this week? The answer is no, of course it’s not a one-​time occurence. This is a post office run by stray dogs with the mange.
I asked the «expeditor» who preps patrons in line if they had any more priority boxes, and he literally looked at the shelf and said we’re out. I was in such shock, I said thank you and left.
My God. We’re paying these lazy animals literally $ 50,000 per year (look up the average salaries of post office employees) and not only can this stone faced moron not stock shelves adequately, or even proactively set more boxes out to meet demand, he literally cannot even walk back and restock at noon. And when he’s asked for boxes, he just stands there and says «we’re out.» There are literally machines built by high schoolers that are more efficient than he is.
Can you imagine being this sloth’s manager? What would you say to him? «We’re pleased that you are able to make it to work every day?» «We hope that you can continue to become aware that you need to do more to meet the goals we’ve set for you.» «Please pick a mentor that you can follow and mirror in order to bring your achievement up to an acceptable level.» Ugh. Why bother?
There are people desperate for jobs and this guy literally looks at the shelf and says «We’re out.» Good job, Mr. Postman. Take a vacation. A long vacation. You deserve it.

Absolutely HATE this place. Came here to drop something off that had a PREPAID label on it. At any other post office you can just go right up to the counter and hand it to them (I couldn’t give it to the LAZY inconsistent mailman that comes to my office bc he won’t take a box that large). Well since this pile of sh*t building has bullet proof glass and the weirdest layout I couldn’t do that. So I decided to wait behind the 8 or so people that were in line. However then I almost LOST it because there was only ONE LAME EMPLOYEE working! ONE! AT 3PM ON A FRIDAY! What a joke.
After 15 minutes of him helping the same two men ship something to South Africa I went up and asked if I could give him my box since it was prepaid. The man is SO RUDE and just points to this door contraption that apparently is for packages to be dropped off. There are ABSOLUTELY no signs indicating any of this.
I’ve had to deal with the post office A LOT, and had this not been a return from a company that gave me a USPS label, I would have 100% shipped with UPS. We’ll see if my poor return even makes it there. May as well say goodbye to that $ 75 refund.
Bottom line: I HATE YOU POST OFFICE, AND YOUR LAME, SLOW, UNAPPRECIATIVE, INCOMPETENT EMPLOYEES (or lack-​thereof employees in general)

As my Quick Tip states, the reason USPS is failing is not because of the government. It’s because the employees still think they work for the government and can act like the malicious bureaucratic gatekeepers at the DMV. ZERO customer service. Any other business that craps on its customers would be out of business. Seriously, let them fail. At another location I had an employee get mad at me for asking if I put the zip code in the right place when shipping a package to Australia. «That’s not my problem» were her words. So you work at the post office but knowledge of addresses is not your problem. That’s like saying «whatever, lungs aren’t my problem» if you’re a doctor.
The struggle continues…
I moved over to this neighborhood and now this is my post office. I asked for some free, flat rate Priority Mail envelopes. Why? Because I ship using Priority Mail. A lot. Why? It allows me to not have to go to the post office to ship something. I then get to avoid someone getting terse with me for asking to buy something from them. This is the only place on the planet where you can experience this phenomenon. Try buying drugs from a uniformed police officer. You will have a similar experience.
And it’s cheaper than UPS and FedEx… for now.
But what happens? «We don’t stock those here.» Any other shipping company would be Hell Yes We Stock Those Here Would You Like Some Coffee With That?! But no. They don’t carry their own products. I asked if I could have five medium Flat Rate boxes.
«Whaddya need all those for?»
I need five boxes to ship five items to five different people. What the fuck do you think I need them for? Five jaunty hats to wear to afternoon tea? Five boxes for the five bowel movements I will take while camping in the mountains? If it is the latter, I will be mailing them right back to you as a symbolic gesture for how I am repeatedly treated at your BUSINESS.
So I get to wait two weeks while they mail them to me, at which point I won’t need them anymore. Perfect.
I spend hundreds of dollars on shipping every year. I know this because I just did my taxes and it’s a write off for me. Those hundreds of dollars will go to another company sooner or later.
Also, the government wants to give these people MORE responsibilities. Like hunting licenses and whatever the hell «internet services» are. My Democratic Party is totally letting me down on this one. DO NOT REWARD FAILURE.
All that aside, the guy who delivers my mail is pleasant and helpful. He picks up my packages even if I forget to request a pickup. Always a smile and a wave. The lovely ladies who work the counter at West Adams Station would do well to take note of his customer service skills.