Urban Home

I am a big fan of this place! They have such different, authentic, classy, and well-​priced furniture pieces and home décor!
Tatiana went absolutely out of her way to help my aunt and me! She was bringing over every pillow, chair, tray, piece of art, and lamp that she could find to go with the couch we picked out and to complete our vision of a living room. I would definitely ask for her when you go in! Tatiana is so nice, helpful, and has great ideas/​taste!
The only (minor) problem I had with Urban Home was the delivery. After my living room pieces were dropped off I realized that the lamp did not work. When I called, I was told that I need to submit a claim online because they go through a third party for deliveries. I just feel like they could have made this a bit easier for the customer considering it was not my mistake.
However, I did submit the claim. Then I called the Westside Pavillion Urban Home (where I originally went), and was SO relieved that Tatiana picked up the phone! She informed me that the claims can take up to 4 business days to go through. Then, I asked if I would be able to bring the lamp there myself and have a new one delivered. Tatiana checked with the manager and said I would be able to do that. I was so pleased with this outcome because I didn’t have to go through the third party claim department. Also, Tatiana called to follow up and tell me to call when I’m on my way so that someone can come assist me with getting the lamp out of my car. She is very thorough!
So, even though I had this slight hiccup with my order I am still giving 5 stars because of the amazing, authentic furniture, and the amazing customer service (thanks to Tatiana)!

So I bought a set of four chairs from Urban Home. They had two in stock and two had to be ordered. Unfortunately the two I ordered had some pretty bad defects and I had to return them. So I ordered two more and when those came in they also had same defects as the first two. Luckily for me Tatiana was there to help. She apologized profusely and called customer service on my behalf. She then went the extra mile and said she would personally search the store’s inventory for a set of chairs that were defect free and amazingly she found some! She saved me time and headache. I can’t be grateful enough. If you are heading to Urban Home ask for Tatiana. She was fantastic.

The items in this store are give or take. Some reasonably priced for their beautiful appearance and others incredibly over priced. The customer service is also give or take. The first associate that approached us was very inviting and offered any assistance we may have needed. However when I approached one of the five associates behind the register there was only one that spoke to me and didn’t even look at me he was grouchy and high strung just because I couldn’t find a price tag. Whatever price he gave me on the item I asked for whether true or not (because he didn’t bother to go look for the tag I guess he has the store inventory memorized) he could have taken a hint of humility from his colleague.

Allow me to advise this review is really minus two stars.
Urban home is an interesting store, and after my experience let me say that I think UH is the poster for customer service in these times. As customers we ALLOW UH and stores like them to treat us disposable.
I went in to look at furniture, doh. I love the lay out of the store. Everything looked so pretty and nice. I purchased a chair and a table and an ottoman. The prices for these items were not that great but I was agreeable to the price.
So I should be excited right? I was, a little. But then faaast forward to finding a sales person. Finally, I get to the register, well, we at Urban Home carry NOTHING in the store, cept maybe a few lead filled drinking glasses and some chachkis, maybe a pillow or two… I was informed. Okay. Then the fees, We at Urban charge you a lil teeny fee of like 100 bucks to assemble the furniture, the price tag on the FURNITURE is for UNASSEMBLED BITS AND SCREWS.
Are ya kiddin me???
Oh and lookie here, go ahead sign your RECIEPT. DO NOT REEEAAD THE RECEIPT. Because at the bottom it says the CUSTOMER will have to pay a 30 to 40 percent RE STOCKING FEE! Haaahaaaahaaaahahahahahahahhahahahahahahaaaaahhhaa­ahhhaahahahahhahahahahahahahahahhahaha.
With Unilocal I do not see why ANYONE would shop at Urban Home.

I wrote a review on the poor quality service Naomi provided to me but somehow got deleted. She lacks communication skill and incompetent. Vanessa was very helpful. But very disappointed with the treatment I recieved.

Definitely the worst experience I’ve ever had with customer service. I purchased an item fulfilled by urban home, it was delivered completely damaged and not even in the original box. I’ve now been stuck with damaged furniture and a huge box taking over my entire living room and they have no action plan on how I can return it. They won’t allow me to take it to the store to return without an approved claim and Ive submitted it and it still hasn’t even been reviewed.
I’ll never purchase anything from them again.

— — –(PET OWNERS, INCLUDING SERVICE ANIMALS, this is a very serious review for you. Choose your love for your pet (s). Choose your pet (s) love for you.) — — — — — -
Make that choice over purchasing at Urban Home.
You WILL get much more for your investment.
If your pet gets on to the furniture you purchased from Urban Home, even just a jump on jump off, Urban Home will not permit: partial refund, exchange, or a full refund NO MATTER what the issue is. If you further pay for the «LIFE HAPPENS» protection plan, it makes no difference they will still force you to keep the furniture you purchased. THIS GOES FOR SERVICE PETS AS WELL.
It is not your fault if when you leave the house your pet forgets the rules and jumps up on the furniture, BUT Urban Home WILL BLAME YOU. They will blame you by denying you any options if something does go wrong with your furnishings.
A spill, a tear, a loose thread, a rip, a hole, slight fading, lumpiness, bumpiness, something making noise that shouldn’t, a leg, a nail that pokes through the material after a few days, ANYTHING manufacture related basically … won’t matter what the issue is if your pet (s) gets on to the product for even less than 5 minutes.
I purchase a couch from URBAN HOME, less than 30 days ago. The couch arrives. The couch is sat on. The couch is sat on by service pets. The couch starts to give way, squeaks and starts to break. NO we are not obese. We now own a couch that is breaking.
OH and we purchased the additional LIFE HAPPENS COVERAGE. Life happens, it sure does. Living a life CAN HAPPEN, a pet can sit on the couch, part of life. However according to Urban Home pets should not be permitted on furniture doesn’t matter if they are recommended by people of the medical profession. READ THIS IF YOU HAVE PURCHASED THE «LIFE HAPPENS PLAN» (The store Urban Home is supposed to register you, you are not suppose to register you, BUT if the store does not register you immediately, as the days go by the policy could lapse, by the time you find that there might be an issue with your purchase.)
If one spends money at Urban Home they are not permitted to allow pets on the product (s) purchased. Urban Home will not permit an exchange a refund, a partial refund of any kind.
We call the store, we call the corp office, the office and the store both say nothing can happen in the consumers favor no refund, no exchange nothing. We are told by the MOD to call the vendor GUARDIAN apparently Urban Home does not «make» furniture, they sell but they do not also manufacture. Guardian says this is the responsibility of Urban Home, Urban Home says it is the responsibility of Guardian.
The customer now has a couch that will need to be replaced and money already spent. Urban Home has suggested to us that we purchase another couch and they had the audacity to suggest that purchase be made at Urban Home. If you can go elsewhere for furnishings… DO THAT.
DO NOT BUY, buying is when you end up on Unilocal like the rest of us Unilocalers.

The sales people were very friendly and helpful, provided a lot information. Three floors display many selections for furnitures.

I found shopping at Urban Home to be quite pleasant. I had visited several furniture shops and this was one of the better experiences. The store is where Barnes and Noble used to be at Westside Pavilion.
They had a good variety of pieces on the two main floors. Considering the space they had to work with, I thought they had a good mix of pieces. It sort of reminded me of Crate & Barrel in terms of style. The sales staff was always close by without being too intrusive.
One weird thing was the third floor where the bridge is to Nordstrom. It was kind of a storage area for floor models at discounted prices. Be sure to check that out if you’re looking for a deal.

I was wary of shopping here after reading some of the negative reviews. My experience was the opposite of what some experienced, customer service was great (shout out to Tatiana) and delivery of furniture was on time. One of the chairs I bought is too large for my space so I’m returning and exchanging it — I went into the store and the managers were beyond helpful in assisting me.
Granted it’s not HD Buttercup furniture, but you’re not paying HD Buttercup prices:). I will return here if I need additional furniture at an affordable price.

I was very happy with my shopping experience there today. I went when it first opened to get a photo on canvas I saw online. I wasn’t able to find it on the floor and Tatiana was able to search every floor of the store to find it for me.
So pleased with the help and can’t wait to hang the picture of «summer in Greece» in my apt. It goes perfect with my gray and white décor theme.

Came in a few days before Christmas in a frantic to get my sister Christmas gifts for her new apartment !!! .probably like everyone else in the mall. Anyways… never been to this store before and read some of the reviews so walked in expecting to not be greeted or even acknowledged and… TOTALLY OPPOSITE. It was pretty empty and I was trying to find my way around, probably looked lost, until their amazing associate Suiet (?i think haha) gave me literally the best input and overall customer service I’ve pretty much ever experienced. Ended up leaving with a whole bunch of candle holders, flowers and eyed a couple of things I have to come back for for myself!
Thanks so much girl!!! Hoping you’re there on Saturdays to help me out when I come back !

Nearly two years ago, we purchased a large sectional at Urban Home. I loved the style and the fabric. The floor model had to be one of the most comfortable couches I’ve ever sat on. The staff was so helpful. However, when it was time to order the couch, there were a few issues of concern: in ordering the couch, we discovered that it was going to cost a lot to have it delivered since each piece of the couch had a separate delivery fee. Back then, the option of picking it up from the storehouse wasn’t available, and since we live up one flight of stairs, there were additional charges to take each piece up the stairs. We went ahead with the purchase, hoping that we wouldn’t be ordering another couch for quite some time.
The quality of the couch that arrived was not equal to the floor model, which was disappointing. A few days after the couch arrived, I rested my weight on my hand while laying down on the couch, and the cushion ripped. My husband tried to get a replacement, but the delivery fees for removing and «restocking» that section (even though it was clearly defective) were far more than we were willing to pay. After a few months, the entire couch was far less comfortable and we’ve been trying to find a good replacement ever since.
Unfortunately, we haven’t found the perfect replacement yet. We get comments all the time about how uncomfortable the couch is, and luckily we’ve saved up enough to get a better replacement soon. It sounds like maybe some of the policies have changed and the customer service to resolve these issues is better – but that does little for our situation. Will not be back.

I have been passing by this store for awhile, and the décor in the window finally drew me in. The store itself is very nice, two story, and filled with nice, modern, and trendy furniture and décor. They have lots of cute accessories for your home and reasonably priced. I found a comforter with some matching pillows, and these are not your regular throw pillows, they are good quality, comfy, and kinda heavy. I like the store and the customer service I will be returning.

Basically, I am basing my five star choice on having possibly one of the best retail experiences ever (Trust me on this, I’m a middle-​aged pro.) Solely due to a young, elegant, gracious woman, by the name of Tatiana.
Not only was the store packed on this particular Sunday, and every staff member doing their best. This young woman not only, extraordinarily, stayed by my side as I contemplated many purchases, all the while, she hung in with me and as i’ve said, a few other simultaneously, tracking sku numbers, scheduling delivery availability, as well as taking measurements.
When you run across a service person who happens to be working her way through college (I discovered in our two hours together) it causes you to want to start a campaign nominating them for president. Yes she was that fantastic, and the goods are presently on their way exactly as she had promised.
I wouldn’t be purchasing from this store if I didn’t love their items, and I will return, by calling first to see if this young woman is working that day. Well done Urban Home, She’s a keeper, and Bravo Tatiana.
ecstatically satisfied,
–Georgina L

What a wonderful helpful sales associate Emma. Courteous, knowledgeable, and skilled. She was able to offer us design ideas, tended to all of our many questions, and never appeared impatient.
We weren’t unfortunately able to get our Dining table because shipping was too expensive!

The staff is so unhelpful. The actual furniture is okay– it’s very inexpensive and decent (not great quality, but okay enough and still affordable). I wanted to buy a couch and there was no one in sight to help, so I had to go to the resister to find someone to help me. I was then informed that the couch I wanted was sold out and they only had the floor model. So I said I would buy the floor model. But they wanted full price for the floor model which has been sat on by who knows how many people. Even Costco discounts floor models. And even when I agreed to pay, the salesperson left and never closed the deal. I’m not going to hunt someone down so I can get screwed on a purchase.

Update! I gave up on hoping Urban Home would replace the faulty bed I purchased from them. I literally have it to my parents for firewood — at least then it will serve some sort of purpose. I ordered a REAL bed from
and am soooo happy with it. Quality is on-​point and the owner was such a joy to work with. Thanks for wasting my time and money Urban Home!

I just purchased a bed, a dresser, a chest, a mattress platform, and two nightstands all for less than a grand. Brand new, will be delivered to my door in two days and fully assembled for me. Doesn’t get much better than that!
If you’re looking to furnish your home without the hassle and expense, Urban Home should be número uno on your shopping list. Then go see a movie afterward with all the time you saved and then get something nice for yourself next door at Nordstrom with all the money you saved. One stop shop!

I’m sitting here on my new dining room chair from Urban Home and I love it, so there’s that. Pickup was pleasant aside from the fact that they only allow pickups on certain days. The staff is polite, but not all that interested in you. Most importantly, this location is a SHOWROOM. Therefore if you find something you want, they need to ship it from their warehouse in Oxnard and you need to wait a few days to get it… on their terms.
I bought two chairs from here for our new table from West Elm. (Six seat table with a bench on one side and two metal chairs we got at OSH) I explained that I could fit the chairs in our small SUV if I could take them out of the box. They said «cool.» Upon picking them up, I learned that you can only return the chairs, in addition to a 20% restocking fee, if you take the box. That was a little disappointing.
If you’re really confident that you want to keep what you’re buying then you’re good. Else… caution. It seems that if I buy something, I should be able to pick it up anytime you’re store is open.