Sleep Number

I purchased, 8 years ago, what I call the lowline sleep number bed. It is still, 8 years later, the most comfortable bed I’ve ever owned! I would buy a new one tomorrow if something happened to mine. I had purchased several high quality pillow top mattresses, upward of 1200.00 just for the mattresses. Each one had me feeling like I was in a hole in six months or less. But not for eight years now. After having a pump leak in a mere 6 months, I was nervous at the time. Sleep number folks got right on it and sent me a new pump! Very quickly, no hassles, and at no cost to me! I’m glad to report, that I’ve had no other problems with my bed until recently, when I had another pump issue. But I’ve owned it for 8 years! So, I called customer support! By this time, my cost for replacement pump was prorated! I had to pay 140.00 for a replacement pump. It arrived in less than a week, my husband removed old, installed new, and walla, bed as good as new, and still feels like it’s brand new! I had, since my first purchase, bought 3 more of these beds as gifts. I liked my new pump so well, that today I ordered another to replace one that works, but the buttons stick on it. They let me have another for the same price as the warranty pump they replaced, just 140.00 bucks!!! I won’t complain!!! I’ve recieved great customer service, and had awesome sleep for 8 years now! Thanks sleep number!

Oh my gosh, customer service, delivery date, the managers are all BAD. They don’t live up to their promises. Reaching out to a live person in customer service is impossible! I tried for a week and finally got through after days of calling them.
The manager I spoke with was very rude and uncaring. They told me they would deliver my mattress max by three weeks but I found out it would be a month but they were not sure. Dealing with nightmare customer service and rude managers, decided to cancel my order before it arrives. Why spend money and go through hell? No need to deal with horrible customer service, rude people when I have a choice to purchase my mattress from other places. I don’t have to have a sleep number bed to sleep comfortable. There are other choices, and mattresses. Just don’t believe what they promise.

terrible customer service,
i buy a pillow and trying to do a exchange at the store and the employees don’t have any training of doing a exchange, i try the customer service number and the same problem they put me and hold for over 30 mins and they send me over email the shipping labels and the website or link was not working in any of my computers, plus the pillows are super expensive and really bad pillows
do not buy from this stores… go to bed bath of beyond, target or amazon

I purchased this bed about 6 years ago and now I’m developing mid-​lower back issues because the bed holds you like a bowl in it at any level other than 100 setting, (which has no individual curve support and all pressure points activated). The problem with air is that when you lower yourself on the bed, (regardless of the number you have the control on), the first parts of the body that hit the bed will always have the most pressure on them where as the parts that hit the bed last, have the least pressure on them, (like your lower back). It’s to bad the designers of the bed don’t recognize this issue. The idea of using air on an even surface, (perfectly flat), would work because all surfaces would have even support because they hit the bed at the same time hence causing the bed to rebound equally. Your body is curved and requires even support on all of those curves. The concept of air just cannot do this. The only way you could achieve this with air is to have separate little chambers going all the way across the bed that were individually adjustable. This bed has been the biggest waste of my money ever, please don’t buy one. they are more concerned about putting money in their pockets then your comfort.
Sincerely,
gary

Absolutely the worst bed ever! It is not comfortable for sleeping. I even at the firmest setting of 100 it is like you are sleeping in a hole. In the first 90 days I called several times to return but they convinced me try try several different product «enhancements» first. By the time they sent them all and I tried them out they would not accept return because 90 days had been exceeded!!! I gave them several opportunities to remedy my dissatisfaction and then they refused return!
Definitely NOT worth the money. I wish I had kept my ten year old bed. It was better than this one!!! No matter how much foam and padding they put on it is still just an air mattress like those used for camping!

Thank God for Unilocal!I always check this site when I’m going to make a purchase to see how others have fared with theirs. I was really amazed at the total negativity of the reviews on Sleep Number, but I need a bed that will fit through a narrow space, but once inside, it can be king in size. So sleep number seemed to fit my need. Well, going to the store in Fair Oaks mall just confirmed everything these reviews posted. They have a sales pitch, they stick to it, making you believe they know what’s best for you (kind of like Obama), and they can’t explain the most important part of a high dollar purchase; how do I get service at my home from Sleep Number. Needless to say, as bad as I didn’t want to, I’m going to have to cut out the door frame to fit a solid king size bed in the room. So now I’m off in search of the best bed I can buy that’s not a Sleep Number.
Thanks a million Unilocal

DON’T BUY!!! I’ve had mine since 2011 and it leaks. I paid $ 7000 for an I10 king with adjustable frame. They came out and installed it and that’s the last I’ve seen anyone because they do not have any service people. Here I am crawling on my belly going over «troubleshooting «tips from them on the phone to try and find the problem. After you do the troubleshooting for them they will send you a pump or mattress. The mattress has a 30 day guaranty. Well it leaked again. You will not notice the leak till your back starts hurting. Look at the sleep number control and it says 60. Add 5 lbs. and the number starts at 40 and then pumps to 65. So you have lost 20 lbs. of air. Where else can you spend $ 7000 for an air mattress, no service department to come out and repair? I will never, ever recommend this piece of crap.

Worst bed I ever tried to sleep on! Over the years we’ve returned two now. The second time I was hoping they had improved but as with the first time years earlier, the cushy cover that gives the bed more of a pillowtop feel, actually started breaking down the very first night. After a week there was a huge dip in it. I actually bought this at a store in the Redondo Beach galleria. I couldn’t even wait out the 30 day trial but had to get rid of it ASAP as I couldn’t sleep on it without pain. The Sleep Number thing is just a big marketing gimmick that obviously works for them. But their beds are inferiorly made.

I thought the store experience was great. The salesguy was friendly and informative, gave me a quote for the C4. When I decided to buy it later, there were all these add ons that weren’t given to me, like the base, and the frame, and delivery, etc. I have had my bed for 28 days and on day 2 I called to tell them I was unhappy with it, and the person told me to use it for longer, but no matter what setting it is at, I wake up with lower back pain. I will say I sleep pretty good in it, but the pain I experience every morning is not worth it. have tried 35, 40, 45, 50 and none of them seem to work, all it is is an over-​rated air mattress. I finally called today after purchasing a much less costly, nice top of the line box spring pillow top from The Mattress Store (everything included in the price by the way), to tell them I want to return it. Then they ask if they can do things to make you more comfortable again with no charge to me. I just wanted to send it back since day 2 so I told the lady that on the phone and she finally accepted my plea to change it and give me my money back minus the 200 buck delivery fee. I feel the commercials arent showing you what you are really getting, and how cheap it looks to put it together.

I had a very unpleasant experience with this store, Sleep number by select comfort, I have been wanting one of those adjustable beds, and got a price quote from a salesperson at this store, which they did not put in writing, and which felt to me like a bait and switch scam. when I went to purchase it they said that they wanted another 500 $. They say there are no beds left at the price they quoted me, so I called the sleep number store 1 city over and of course there are plenty available. They admitted they made a mistake but will not honor the price they quoted. I didn’t know I needed to get it in writing. Get anything they promise you in writing at this store.

Well, now that i’ve been sleeping on my Sleep Number bed for awhile I can report that it is definitely the most comfortable bed I’ve ever had in my life! All those ads are completely true.
When I first tried out one in the store, it felt like cement. The guy laughed when i said that and pushed the remote button to bring it down to a 55 (the top number is 100, which is the firmest). I left it at 55 and I sleep like a baby. It is cushiony while still giving great support. I got the one with the adjustable feature and I always sleep slightly propped up. I feel like I am floating on a cloud.
If you’re willing to spend the bucks it costs to get this bed, you will definitely not be sorry. I got the top of the line so I can’t comment on the other styles.

Like Sleeping in a Coffin. If you do not mind paying 3000.00 for a box that has an air mattress surrounded by foam sitting on top on a plastic platform held up by plastic legs go for it. From day one we could not sleep properly. Companies answer is it takes time to get use to it. My wife and I like to cuddle in the morning sometimes. Forgetabowit! Foam barrier you need to cross to get to your other half. You are sleeping in a fox hole surrounded by latex unless of course you blow up the mattress to 100% then you are sleeping on a rock. We reluctantly were convinced because we can pay or time (18 mo) without penalty. Besides they said they had a 30 trial. Don’t like it… send it back. Except what they don’t mentions (itsy-​bity print on the bottom) is the hefty fee of 199.00 to return it plus you loose the 159.00 you paid when you bought it. On top of that you are ask to wait 31 days before you can call to request the return the bed. Hey, so it’s costing me 350.00 to RENT-​A-​Bed for a month. Though the service in the store was excellent I cannot say the same for their return policy.

I visited this store yesterday and can’t believe how rude the salesperson was. I wanted to test a particular bed. The sales person was determined to not deviate from his memorized sales pitch-​even though I let him know that I’d seen the bed I wanted online. I told him that I was interested in the bed that had both pillow top loft and a layer of foam. He laughed, looked at my fiancé and said to him «she doesn’t know what a pillow top is». I assured him that I knew what I was talking about and then found the small sample that showed the construction I was looking for (exactly as I had described it). I pointed to the sample and said which bed is like this? The sales person pointed to the bed the sample was sitting on and said «that one». I said great, I would like to test this bed. He then laughed and said I couldn’t, they didn’t have one in the store. ??? I pointed to the sample, asked the same question again and we went in circles like this at least three times until I finally gave up and asked if there was someone else who could help me. He then turned his back on me and continued his sales pitch with my fiancé. Since I was the one buying the bed, and he seemed to not want to sell to me, I left the store and I will not be back. This store has a very specific sales pitch. If you are not interested in playing along with their memorized spiel in which they start with the birth of the sleep number bed and insist that you lay down on each version of the bed instead of realizing that some people take the time to educate themselves and come into the store with a good idea of what they want… you will be just as frustrated as I was. My guess is that he didn’t have the bed in stock and was more interested in trying to get me to buy something else he could sell right then, rather than caring one bit that I got what I was looking for. This is a guess because it was so crazy I’m not sure any sense can be made of the exchange. Side note… sales people… please don’t assume the guy’s wallet is coming out for a big sale. It is so 1950s.

If you have discomfort while sleeping, most likely it is due to your uneven springs in your mattress. Sleep number beds do not have any springs, and allow you to control how the bed feels and how much support, or little support you want to have. The mattress feels amazing and comes with a 20 year warranty. Most spring mattresses even the so called best only last 8 years tops. I have seen bad reviews on these but I urge you to take a look at all the bad reviews you see on pretty much every mattress out there. Do yourself a favor and at least give it a try in the Westside Pavillion store, they are awsome and you will love the mattress… GO SLEEPNUMBER