Uber

Wow, I came here to write a review and was surprised to find all these low ratings, I though it was just me…
We landed at LAX and requested an Über to go home. It gave us a specific door location for our pick-​up which we walked over to. After waiting 5 minutes I get a call from the driver saying he can’t pick us up at that spot and we need to walk to the next terminal for pick-​up.
This was late at nite, we had a ton of luggage, my wife had a broken toe and we weren’t walking anymore. So, I cancelled. This guy calls me back 5 times to negotiate, wants me to pay the ticket if he gets one for picking me up. He actually drives by me with his flashers on… I just told him to stop bothering me.
Requested again and the same thing. We end up taking a cab. Lots of details omitted here. After writing to Über, they apologize and send me $ 5 which seems insulting after what they put us through. Sorry Über I’d rather take a cab.

Took my first Über ride. The ride itself wasn’t bad. Clean car, nice driver. The fare estimate was $ 4 – 6. Ok. Fine with me. Then I see the charge on my credit card. Über charged me an additional $ 1.95 for a booking fee «The booking fee, previously known as the Safe Rides Fee, is a separate flat fee added to every trip that helps support safety initiatives for riders and drivers as well as other operational costs». This increased the cost of my ride by almost 50%. This is a mandatory fee that every ride will be charged. Therefor, the «fare estimate» should be replaced by «cost estimate». There should be 3 lines, Mandatory Booking Fee, Fare Estimate and then a Total. Also, I have no idea what this booking fee is for. The mumble-​jumble that Über uses to justify this fee makes no sense to me … This is an unnecessary fee that you should be aware of when using UBER!!!

Well, Über used to be a great service. Great and courteous drivers. Clean cars. Great rates. Over the past couple of months, I have had to adjust my expectations to not be so disappointed.
Recently, I have hit a lot of bad drivers, who could barely speak English, unable to follow their own navigation systems (on their phone, even when I put in the destination). Some even have their preference of music on, not asking what we want to hear.
I guess I need to look at it, as being a lot cleaner /​less smelly than a taxi, and better rates.
p. s. I tried Lyft, and that was worse.

In my opinion, Über does not live up to the ethical standards they claim to have and does not respect their customers. I will avoid Über to the best of my ability going forward and have moved to using Lyft which is much better.
Here’s my experience:
I left very nice expensive speakers on the back seat of his Über and sent an email to Über later that day which said I should contact the driver.
I called the driver the next day and he said he’d drop the speakers off in the parking lot. I thought he meant the parking lot in front of my house where he picked me up originally but he meant a parking lot next to Chase bank? How was I supposed to assume this parking lot?
I waited in my parking lot and he never showed. I had things to do so I figured it could wait and called back the next morning. We then agreed to meet at the parking lot next to Chase at 11 and that I’d call him when I’m over there. I went to the parking lot and he wasn’t there so I called several times from 11 – 1120. He finally picked up and told me he was busy. I called back at about 1215 and he said he was in the parking lot so I told him I’d be there in 5 min. I showed up and he wasn’t there so I called several times over the next 10 minutes and he never answered.
Thus, I reported this incident to Über corporate and Über corporate says he told them he doesn’t have any speakers. Über told me that they would help with police inquiries. I told Über corporate to let him know that I would file a police report if he didn’t return my speakers in 24 hours.
I called the driver the next morning and he changed his story on me and told me what he was trying to tell me is that he didn’t find any speakers even though he said he had them and could drop them off? I asked why did he tell me he had them and he said something like «Why would I want your speakers?»
Therefore, I filed a police report that night and the police called him through Über a couple times and he hung up on the police twice.
This happened a few months ago and Über has not offered anything to attempt to make things right after I contacted them several times.

Took an über from the airport home last night. It said a four min wait but the driver went right past me even though I told him what terminal and column I was standing next to. After he drove past the second time I texted him and again gave him my location. He passed me a third time. Now I was very frustrated. It had been over 20 min since I ordered the Über and I cancelled. Because it was longer than 5 min before I cancelled, Über charged me $ 5… Thanks for your mistake… Then I ordered another but by this time volume increased so they charged me double the price… Awesome… Of course you can’t get a hold of any one who works for Über on the phone to explain their problems… I would like my $ 5 cancellation fee back to my bank account please and not as an Über credit cause I downloaded Lyft.
15 min experience took 1 hr…

I know someone who works for Über. Über does not do adequate background checks. Therefore customers (especially female customers) are put at high risk every time they enter an Über ride.
I have another friend who works in a law office in which Über is at fault for a sexual assault due to inadequate background checks (Not kidding, the girl almost died).
I use to use über frequently but I had to stop because Über kept steeling my account information to make thousands of dollars worth of fraudulent charges. Basically, über stole a lot of money from me. And when I told Über of this they basically told me it was my problem to figure out. I’m very disappointed in Über as a company.
Most importantly however, is the extreme risk to its riders. DO NOT USE UBER LADIES. ITS NOT SAFE!!! If u must use a ride share app stay away from Über and always have someone in the car with you. I am posting this review in hopes that it may save lives. Be safe everyone!

Terrible Terrible Feeling RIPPED OFF. I’ve used Über maybe 25 times. Enough for it to be ordinary. We planned to use Über to LAX from Glendale on a Friday night. The message pops up as we’re ready to leave that it’s busy, so it will be 2.1x the usual rate. Driver tells me likely $ 45 to LAX. We’re doing a 48 hour trip for a family party, it would have cost A LOT LESS to drive and park in a lot and pay for it. Driver, giggles, sorry! No mas Über. When we get back we are not going to Über. What a racket!
Worse yet, every time we call Über we’re made late because somehow their GPS always puts them the block behind our house. I have to text them directions and wait an extra ten minutes. LAME. FAIL UBER.

Since the opening of the train in Culver City Über drivers had almost caused several accidents with me they pull up behind in the parking lot of the Culver City lot and speed down my side street almost causing for accidents since the opening please keep your overdrive is off the side streets and keep them safe in the parking lot of the Culver City station or I will make sure they get shut down completely I want over to be there if I need it but not to cause accidents I have never seen this kind of driving here since the opening of the train

This is a mixed bag review.
I like Über, it’s a better option than taking a taxi on many levels.
1) The cars are generally cleaner.
2) The drivers are generally more charismatic, friendly and professional. Most are conversational and feel like they like if not love their job, so you get a good vibe.
3) The rates are generally cheaper. I think the trips are pre-​priced, so you have less fear of drivers running up the meter with unnecessary detours or killing time adding minutes.
4) The tip factor is nice in that it’s generally appreciated, not taken for granted by the drivers. I don’t think it’s necessary or the norm right now, so the drivers see it as a true bonus more than an expectation. I think, however that is changing universally. In fact, at one point, Über drivers were not allowed to ask for tips (‘tho some circumvented that policy by stating «I accept generous donations»), and now I think they can accept tips without issue. I’m not sure if they can ask for a tip (which creates an uncomfortable situation on both sides).
5) The efficiency of scheduling a pick up during real time and getting a dedicated driver, seeing where they are and knowing how long it’ll take to get to you is comforting. Also, their use of GPS instills confidence they’ll get you to your destination safe, secure in an optimized way.
As a traveling tourist, it’s a great mode of transportation being that proverbial «stranger in a new town» getting from place to place, not having to rent a car, read maps and so forth. I’ve had $ 5 rides and $ 30 rides, all were very smooth.
As a local commuter, I see the upside for going out on the town (no worries about DUI’s or frustrations with gridlock traffic jams) or to special events (like sports games, concerts, festivals, etc.). It’s also a safe way to send a person home by calling ‘em an Über driver on your account and setting the destination.
Here’s where the review turns south a bit…
The downside is I did get a fraudulent charge on my credit card from an Über Driver, with the upside being I was informed through email alerts which then prompted me to check with my credit card company, only to find out that there was another attempted charge to purchase fast food on my credit card. I’m generally wary of giving any company my credit card number for automatic billing /​transactions having an «open tab»
So, where I would give Über an earned * * * * or * * * * * four or five star rating, it’s offset by the downside of my negative experience with having a credit card on file exploited, balancing out to an «A-​OK» meaning I need to sleep with one eye open and have less assurance on the company and their ability to process payments with the integrity towards fraud protection as I’d like.
It’s academic of many businesses not unique to Über, but the fact it’s occurred with Über concerns me.
The take home on this, if I were to give advice is to just monitor your account and make sure you don’t have any unauthorized charges.

I have used Über more than a dozen times and I had an excellent experience with all of the drivers. However, I recently had some fraudulent charges made on my credit card through Über. There was no option to call to speak to a representative so I had to continue to email back and forth with various Über representatives who asked me for photos of my statement to show the inaccurate charges. I continued to comply with their time consuming requests and in the end they did nothing about it. I had to go through my credit card company to dispute the charges.
I originally used Über out of convenience but in the end I have had more time wasted than saved. I will no longer use Über again and am very disappointed in their customer service department. If you are considering using Über out of convenience then hopefully you do not encounter any issues otherwise you’ll be in a customer service nightmare.

Attention thief: Our condo complex located in Hermon/​Highland park was recently was broken into by a female über driver and male accomplice. The car was brand new and surveillance camera shows it was marked with über sticker. Ironically, we have had mail box break ins as well with neighbors claiming it was an über driver. We have filed police reports at the Hollenbeck station in Lincoln heights. The image of the thieves and car have been posted. If you have further knowledge of them, please notify and let’s prosecute them legally.

First über ride– after dl the app was awesome. Huge white Benz– professional chill driver who offered bottled water and mints. Gave me pointers on CA and places to visit while here. Great way to start my visit in LA. Also took backroads to avoid the dreaded 405. Also explained how to use the app– I don’t need an XL. Oh well. Worth the ride.

Poor bad horrible stealing fraud over charging
They are frauding my bank account. I cancelled a trip and got fraud left to right. DONT TRUST THEM. I’m taking this to some serious attention and I will be going to my bank me to the police station I won’t tolerate them messing not with my money when I’m already being over charged. DISAPPOINTED WITH THESE COMPANYS. It is so frustrating

This review is for the Driver app only.
I have been driving since May 2015 and frankly, Über has disappointed me many times since they give an extremely unfair treatment towards their drivers. Earlier this month, I have received a warning from Über that my account is at risk from being deactivated due to ‘cancellations’. In all honestly, I do cancel whenever the need arise, such as when the passenger placed his locator pin to where it will take me a long time to reach or make it impossible to stop to safely pick them up.
Today I have met an extremely rude client who cancelled right after I reached the requested location to pick them up, making me waste time, gas, and energy to get to them. I have reported this behavior to Über, but haven’t received any support in that regard. The passengers consisted of a woman, grandmother, and a baby, where the woman said she cancelled only to request another ride from her brother. This happened in koreatown, Los Angeles and it met with a lot of frusturation since there are people who are exploiting the Über app only to give drivers frusturation by cancelling at the last second. I am deeply unsatisfied with how this is being handled, which is why I am giving Über a score of only 1 out of 5.

I drove for über during one of their incentives, which is impossible to qualify for after all of the fine print.
This is the thanks I got. Not sure where all the money goes that they charge their customer because it’s definitely not to the driver. We get paid pennies!
My average trip pay is $ 2.26.

I’ve used Über a countless number of times. I won’t be using it anymore after my experience tonight.
I’m in Spokane, WA. I haven’t opened the app for weeks. I get a notification that says «there isn’t an über nearby, try requesting again!» I opened my app, didn’t see anything weird. Figured it was a glitch and put my phone down.
Then I get a notification that a driver is on his way. Weird. Open my app again, no driver info is there.
Get a call from a driver. He’s asking me about my address in Maryland. Tell him I never called for a driver, never even opened the app, and I’m certainly not in Maryland. He told me I’ll get a cancellation fee.
I then get a notification that a different driver is on his way. At this point, I’m looking frantically for a number for Über. Can’t find one. Just lots of email addresses. I cancel the ride mid-​ride. I remove most of my information and credit cards. Of course, I can’t delete all of my credit cards, so I still get charged.
I email them. I get on Facebook and try to talk to them. They tell me to DM them. I do. They tell me to DM them again. I do it again. At this point I’ve pretty much lost my patience. I ended up filing a fraud report with my bank. They will take care of it, even if Über won’t. I am still expecting $ 20 in cancellation fees though. Here’s hoping they take care of it. I might have more success if I could actually speak to someone.
People have asked me why I prefer Lyft to Über. I can’t count the reasons. I’ve had Über drivers who can’t speak a lick of English and are hard to give directions to. I’ve had Über drivers who pretended like they «got lost» so that they could overcharge me for a simple ride. I’ve had Über drivers pick me up when they weren’t my driver, hitting me with a cancellation fee that wasn’t my fault. Tonight, I called the driver who was driving the person who stole my info around and he sent my call to voicemail. I’ve heard nothing from him or Über for hours.
With any other corporation, this could have been solved quickly. My bank handled this in about 5 minutes. I’m still waiting on Über to do something. Meanwhile, someone got a sweet ride to Hazelcrest Drive in Gaithersburg, MD on my dime tonight.
I’ve read online that there’s a market out there for Über information that hackers have compiled. After tonight, I don’t doubt it. I’m never using it again, and I’d suggest you consider doing the same.

Watch out folks… Über will alter their charges even after you agree to the set fee to LAX. Two times my fee more than doubled when I got the bill. Then when I made three email attempts to correct this, false information was applied, such as «two different locations for pick-​up made the difference», yet I didn’t move so that could NOT be true… the returned message was filled with nothing but manipulation and avoidance for my concern. A Taxi would have been cheaper!
And today, I can’t find a way to express my concern on their website. So if you have a problem with Über in LA, there is NO WAY to correct the problem. There is little integrity in a business who has no desire to deal with their mistakes.

Don’t waist your time and drive for über .just please do simple Math .$ 90 per mile in Los Angeles? You are going to waste your time and money plus your car and company getting bigger and bigger as you see now .
UBER, DRIVERS ARE NOT STUPID. If drivers are registered it is only for your reward not more. after short time they will figurout you are abusing us them

I really like Über. Some of the drivers I’ve had have been quite, some others extremely talkative and even flirtatious but I have never had a problem with any of them. I would never recommend using Über pool if your by yourself or typsy ’cause there are some crazy riders out there. So always get Über X unless you’re sharing a ride with a friend. I don’t really like when drivers rely so much on their GPS rather than asking you how to get to your destination though so minus one star for that. Some of the drivers offer you water, gum, candie and to charge your phone. Some of them have a little bit of everything in their cars and the music they played while taking you to tour destination is cool. Once I rode with this Asian guy who had classical music. I went right into my bed when getting home ’cause it was 2am. I will always recommend Über to family and friends.

I took a ride for which a promo code I put in should have made it free and yet I was charged. When I contacted customer service I was first told by Angela A. that my ride was not within the proper map boundaries for the promo. It was and I explained this. Then I was told by Anmol Walla that the code DID apply but there was still some other code that ALSO applied on my account that hadn’t expired so it essentially cancelled out the new code
(I quote: «…you have applied two promotions on 13 Jan, 2016. The promotion which you wanted to use here was applied before and the promotion which is used in this trip was applied in last. But as our system works on LIFO i.e. Last In First Out. This is the reason, the promotion uscspring16 was used in this trip. You will be able to use the promo USC2016spring when the promotion uscsspring16 will expire.»)
Fist of all, there is clearly unnecessarily complicated jargon being used here to attempt to confuse me. Secondly, this is the first I have ever heard of some LIFO system, which had zero effect on any of the SIX other rides I have used with the same code in the last two weeks. Lastly, as BOTH promotions applied to the ride, Über has a responsibility and obligation to honor the one which is effective, regardless of which promotion was «applied before» on my account.
I am extremely disappointed by Über’s absolutely horrid customer service in response to this issue. Not to mention the EXACT SAME «promo code compilation» was pulled on a friend of mine just last week that resulted in the same absurd back-​and-​forth with Über’s customer service until they finally ran out of excuses and reimbursed her for the ride as well as awarded her new ride credit. Ridiculous.

An Über driver was blocking the road with his car, traffic back up about 6 cars deep. I was in my car behind the Über driver. I honked my horn for a good 30 seconds, no movement from the Über driver. I got out of my car and went to his driver side window, I told him that he was blocking traffic and to be kind and pull to the side of the road, no response, then I asked him if something was wrong with him and he said «yeah something is wrong and I going to show you what’s wrong». He got out of his car I got in a stance to defend myself, then he Hit me in the head with some type of small crow bar. The crow bar fell on the ground, I told him not to hit me again and to give me his information. I contacted Über Support and still have heard nothing back. I will notify the police and lawyer.

The second time a driver left me I said no more! now I prefer Lyft or Shuttlewizard, for me Über drivers think they have a lot of work and trying to locate is only a waste of time, If you are asking for the service is because you need it and you count on it! They should give a 5 dollar ride every time they cancel you but no, they only charge when you cancel.

Barbra
Customer support
kam
iwant to buy new car
Chat started
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Customer Service
We apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and we’ll get back to you shortly.
Barbra joined the chat
Barbra
Hi, Kam I’m Barbra. Thank you for chatting with us. Please allow me to assist you all the way here.
Just to verify, you were inquiring in getting a car through Über?
Is that correct?
kam
hi
yes
Barbra
Hello there.
Hi kam
kam
if Buy Honda Hodessy
Barbra
That would be fine, as long it is 2001 or newer
And it has 4+ Doors and 4 seat to be approved
.
kam
If I Buy Honda Odessy 2016 Black * passenger
what catogery
Barbra
Let me check.
That will go under ubeXL category.
kam
I want to Drive as SUV with Limo TCP NUMBER
hi
Barbra
I see, upon checking here in your city, the uberSUV is currently on hold in your city. No worries, that will be available not sooner in your city, you will be notified immediately via email for updates
.
kam
my city is Hollywood ca, beverly hiils ca, santa monica ca, Malibu Ca Thousand oaks ca, Agoura hills Ca
WEst lake Village Ca
Barbra
Yes correct, I double checked it and see that uberSUV vehicle class is currently unavailable at this time due to low demands of uberSUV. But I can assure you that I will keep an eye to it so that all partners is updated.
kam
how Much Über Pays for UberXL Per Mile
How Much Comission Über Charge
Barbra
Upon checking here, it is $ 1.55 per mile, the über service fee is 28%.
kam
If I get a Customer For 5 miles What is The Total
Barbra
For 5 miles, it is $ 7.75 (excluded the amount of time it covers).
The amount per minute is $ 0.30
kam
7.75 — Über comision 2.20 = 5.55 — For Gas 12 mils 1.75 +3.80 — For Insurance and maitanence 1.50 = 2.30 For 1 Hour pay For 2016 brand new car You Pay only $ 2.30 GOOD JOB UBER
Barbra
Oh no worries, the company is providing guaranteed gross fares for all drivers.
kam
kam
7.75 — Über comision 2.20 = 5.55 — For Gas 12 mils 1.75 +3.80 — For Insurance and maitanence 1.50 = 2.30 For 1 Hour pay For 2016 brand new car You Pay only $ 2.30 GOOD JOB UBER
Barbra
The good thing about the guarantees is that is it now automatic and as long as you met the requirements it will automatically credited to your account.
kam
what This Is Wrong Calculation
7.75 — Über comision 2.20 = 5.55 — For Gas 12 mils 1.75 +3.80 — For Insurance and maitanence 1.50 = 2.30 For 1 Hour pay For 2016 brand new car You Pay only $ 2.30 GOOD JOB UBER
This Is The correct calculation
Barbra
No worries about the fares, the company is providing guaranteed gross fares for all drivers.
So that you can earn more while driving.
kam
how much
Barbra
In order to qualify for the guarantees, you must meet the following criteria:
Acceptance Rate: 90%
Peak Hours: Mon-​Fri 7am to 10am, Mon-​Thu 4pm to 7pm, Fri and Sat 4pm to 3am
Guaranteed per hour: 20, 1.5 trips minimum
Regular Hours: All Other Hours
Guaranteed: 16, 1.5 trips minimum
kam
if iWant to Make $ 150 a Day I have to work !8 Hours Per Day
Guarrenty
Barbra
I will really depends on the guarantee requirements, you can make your own schedule as long as you meet the requirements, there is possibility that you can definitely earn $ 150
.
kam
If I work In Department Office I get Minimum $ 10.00 Plus Over time
!5 Hours X $ 10.00 plus Over time
Barbra
I totally understand that the fare matrix might be challenging on your end but rest assured that this rates has been reviewed thoroughly by our business analysts and they have projected to generate more income among partners of getting more trips as we move along.

Ya’ know. I’m a bit of a fairweather fan of Über (pronounced Ooh-​burr, for the unfamiliar) for quite a number of reasons. At the end of the day, they’re good for what they’re good for all the while creating a deterrent around enduring traffic from your own autos, taking city buses and cabs not to mention — trekking to and fro by foot.
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— Are you so buzzed that you can’t even remember where you parked your car? #white-​girl-​wasted
CALL UP UBER!
— Do you reside in an area of town completely VOID of parking and upon circling your neighborhood repeatedly for all of ½ an hour and FINALLY securing a space, you’ve derived the conclusion that you’d much rather starve than risk losing your space???
Yup. It’s high-​time you CALL UP UBER!
— Is your car hanging on by a «wing and a prayer» leaving you to question going out altogether and well… taking a taxi doesn’t even strike you as being an option?
As opposed to taking the 2 – 10 (2 feet and 10 toes)…perhaps it’s time you call up UBER!
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Like most Angeleans’, I/​we tend to make Über our preferred method of travel a few times weekly and despite a few questionable encounters here and there, I fully respect their «mission» and won’t rule them out as being somewhat of a viable contender just yet.
What I’ll attest to, is the fact that by way of having a friend work within one of their Corporate Offices (Washington, D.C.) — he was more than enabled to provide some solace to everyone’s question: ARE THERE ANY INBOUND PHONE LINES FOR UBER???
**** That question is answered with the typing of an ever so swift — NOPE.
Contact with this company is just as hit or miss as obtaining a qualified driver to safely transport you to your destination. While I’ve yet to encounter a problem obtaining feedback by e-​mail should I forego an «issue», NOT being able to actually reach a human in lieu of such is definitely worthy of the deduction of a star.
While Über’s mantra is to: «Forget your keys» when using them, I’m led to opt against that theory, as I can’t fathom them assuming responsibility for the expense (s) in association with after hours «lock out» fees, post rendering their services.
Furthering things — I was made privy that the Über Pool, UberX, Über Select, Über Black, Über SUV, Über LUX and Über Access options are —ONLY— available within metropolitan areas where consumers are deemed to be all the more pretentious.
Unfamiliar of prices as well as options upon initially securing my account several months ago, I made the mistake of selecting the «Über Black» option. I was quoted a price for travels to the Staples Center… a mere 1.5 miles away, only to have a 745 Beemer pull up to «the crib» allowing the ride to commence.
Less than 6 minutes later I was at my destination ONLY to receive my receipt for travels by e-​mail, retrieving it via my cell phone.
* * I was billed $ 56.00 for 1.5 miles of travel!!!
As it appeared, the projected price that I was quoted prior to partitioning service was just that…“PROJECTED”. Unable to fathom this and/​or being new to the service, I reached out to Über by e-​mail, explaining such and while I was fully reimbursed — — the epiphany hit me at that very moment that perhaps:
UBER PREYS UPON THE INEBRIATION AND IGNORANCE OF ITS CLIENTELE–
Had I been any bit buzzed and selected an incorrect option, I’d had been up «Sh!t’s Creek» — without a paddle!
Despite the fact of there being no one twisting the arms of any of Über’s drivers, forcing them to secure vocation, I/we’ve found a number of them to be completely unhappy with their choice of employment; most of which, is secondary.
I’m hardly the one to make small talk when I request transit and typically — I just want to conduct work (or in some cases, sleep) from the backseat and ARRIVE WHEREVER THE HELL I’M GOING SAFELY!
I do, however tend to empathize with these chauffeurs as I’m almost certain they’re presented the same speel of «how they began driving for the company» and/​or «how long they’ve been doing it» — on MORE than a regular basis.
Add on Über’s network freezes, the occasional lingering stench of nicotine, drivers that frequently text while driving or make dangerously last minute traffic maneuvers while attempting to adhere to GPS suggestions, alongside a number of language barriers (why isn’t there an option to select «English» when requesting a ride???), a few racist remarks here and there and a handful of gay jokes from unsuspecting homophobic drivers and uhm… yea.
I view there to be UNDENIABLE room for improvement thus, leading me to my ultimate bestowing of this 3 star review.
When in doubt, give em’ a go.
It goes without stating that you’ll get to where it is that you need to be. My mere suggestion is that you keep an OPEN eye on your monies –AND– your driver while you’re in route to get there…

I ride Über like twice a day bc I have only a 30min gap between jobs. It’s more convenient for me than the bus and around the same price.
I’ve had some not so great experiences with drivers, Über messing up my prices, and «network errors» that freeze the app BUT with that said Über has always responded and resolved my issues. I’ve always gotten a refund when I’m overcharged bc of a mistake or bad service.
All in all I gave them 5 stars bc as a company the customer service has been great! I spent a lot of money with Über (lol) bc I take it A LOT and it’s shown to be worth it. Keep up the good work!

Horrible experience today with über! The driver:
1. Didn’t speak english
2. Didn’t know his way around
3. Couldn’t use GPS or google map!
I couldn’t believe what was happening to us! Thanks god my husband took control of the situation! I am not sure if I still want to use über again! Horrible horrible experience today !! At least check whether the driver speaks english or not when hiring him!

Reasons to use Über:
1) It’s cheaper than taxis on weekdays between 10am and 4pm.
2) You like free Jolly Ranchers.
Would you get in the car with a stranger who has probably never driven in your neighborhood before? «Background checks,» everyone insists, in ignorant defense of the «cool» way to get around.
Background checks, huh? I passed their background check. I had 2 recent at-​fault accidents with bodily injury on my record. Chew on that. (at least one was really not my fault, but I could on and on about that. The fact is my driving record says it was.)
And no, Lyft isn’t any better. They gave me a pass too.
Download Curb and get a cab, you cheap lemming. If you’re too fancy for that, get an actual professional car service, not some asshole who can’t drive a couple blocks without Waze.

First time user of the UBER app. What a shitty service. I’ve been told how ‘Easy’ it is. Just launch the app, put in your pick up point, and VIOLA! You’ll see someone within minutes of you ready to whisk you off to your destination. OH IF THAT WERE BUT TRUE.
I’ve been waiting over an hour for a ride. STILL NO SHOW. But I can see there are tons of little cars around me close enough to throw a brick at. (Too bad you never have a brick when you really need one.) It’s been saying 6 min. 5 min. 8 min. 13 min. 9 min. Till pick up for over an hour. Who’s driving these cars. Helping Hands of the Blind???
No phone numbers. No way to call a driver and see if they’ve hit a tree and that’s why they’re late. No customer support. Not sure if I’d trust these guys to pick up trash at this point.
Nice concept. But no where NEAR reliable.

Über sucks.
Their drivers out of CA state keep calling/​texting me by mistake — day and night. I block those too frequently lately…
I don’t even have the account!
I complained about it on Twitter because they don’t have a customer support by phone, which is weird.
Then they erased my previous review.
Why?
So many complaints but why do people still use it!!!
I’m very upset at non stop calling/​texting me «I’m outside» — i never asked nor will. I don’t even have the account !!!
Stop harassing me Über!
I’ll never use your service!

Suzie Q’s Fun Facts:
«Über» means «over» or «above» in German.
=≅≅≅≅≅≅≅~
I’m not sure why Über doesn’t have at least a four star average rating on Unilocal.
I’m no Über expert or «regular;» I’ve only used the service fewer than 10 times. But still, I’ve never once had a truly bad experience on Über.
Granted, you never know quite what (or more accurately, who) you’re going to get — but that’s part of the fun!
Let’s run down the various flavors of Über driver:
1. The Chatty Cathy: You know the one. He or she tells you his/​her entire life story before the trip has ended. You feign interest because it’s the polite thing to do, or maybe the story really is interesting (on occasion). But this is one area where taxis and towncars win out: At least those drivers tend to keep to themselves.
2. The Weirdo: Either the guy mumbles to himself, or he has weird stuff decorating his dashboard, or he ignores his chirping GPS, insisting on taking an oddly circuitous route to your destination (costing you extra in the process). Either way, at least the ride is «colorful.»
3. The Whiner: He hates Über’s policies and their high fees, and he wants you to know it. Sure, he drives for Über, but that doesn’t mean he has to like it.
4. The Nice, Normal Guy: He’s a science teacher by day, and enjoys making a few extra bucks by night. He helps you with your luggage, has a comfortable and well-​appointed vehicle, and he’s amazingly prompt. You leave wishing you could request specific drivers in the app. (Oh wait, can you? Never tried…)
5. The Silent Type: He’s there to pick you up and drop you off. That’s it. This is his personal car, and you can tell he feels ill-​at-​ease at having to pick you (a stranger) up and cart you around, even though he’s getting paid to do it.
6. The Schmoozer: He’s an aspiring screenwriter, or a part-​time model/​actor/​dog walker/​singer looking for a big break, or he is a sometime location scout who has just overheard you mentioning your sweet new mid-​century modern pad (and hands you his business card as you’re getting out of the car).
Bottom line: Über is awesome. The mystery element of «which flavor of driver will I get?» only adds to the fun.
Hint: Über currently drops off at LAX for around the same or better price as Supershuttle (so is a much better deal, since Supershuttle — unlike Über — may have to pick up a bunch of others before finally dumping you at the airport). As of the date of this review, however, Über hadn’t yet completed the process to begin LAX pick-​ups.

You guys really make me hate Über!
Last time you guys charged me 420 $ for a ride from culver city to Korea town, and it was an über x
I’m always on time waiting for the über out side and he never show up, and later you guys charge me 5 $ for nothing
Just try to make it more professional
Fuck über

The drivers are getting angrier and angrier.
Recently my friend was traveling in a car and the driver from Afghanistan was extremely rude and hateful. We simply asked him how he was doing, just trying to make small talk. He said he was fine and all and told us about his homeland. He told us how great Afghanistan is, and how amazing it would be if the Jews weren’t stealing everything from them! I’m like what? First of all there is no Jews in that desert. Second, I’m Jewish and couldn’t have been more offended. We contacted über and got a $ 100 credit. However, having such drivers should tell you something about the type of experience you may have.
I have taken taxis for years and all, never heard anything similar from any driver. Car service as well is something we take and never ever have we heard such disgusting rhetoric. Now, I understand drivers are not happy with how über us laying them, but that’s up to them and nobody is making them drive. It is there choice and if you don’t like it don’t do it!
Über, please have a more thorough hiring process. Most drivers are not the gentle, family men you portray in your commercials. We all want to be safe.

Über is like life. You meet all sorts.
My first Über driver occupied most of the 45-​minute ride telling me pleasant stories about his children. My second Über may or may not have had the ability to speak.
To use Über you need the smartphone app and a credit card. Put in your destination, get your fare estimate, order your ride. A map shows your driver’s location in real time.
Once the ride ends, the driver marks this on their app, and your final bill is tallied. It shows up on your end instantly.
Über is also like the DMV. They can’t take a good picture.
Every time my driver’s photo pops up, I raise an eyebrow in alarm. But no psychos, so far.
What the drivers that do talk have in common is their opinion of their employer. Über is a flexible side job but doesn’t work as the only source of income. Also, no benefits.
The news is also dotted with stories on scant background checks. No fingerprint scans, possible ex-​felons hired.
Über follows basic economy. When demand surges, so does your fare.
At peak hours, the price hikes up. You are warned in advance when you call for a ride. The most I’ve paid was double normal rates, but I wasn’t going to figure out a 30-​mile bus route at 6 a.m.
You also get charged $ 5 for canceling a ride. One driver called to yell that I forgot to put N. or S. in front of the street name and now he’s at the wrong location. I figured he can stay there.
Über is like a getaway car. It gets you out of tight spots with ease and speed. The rest is luck of the draw.

This is one of the fastest and easiest 5 star reviews I will ever write.
Have you been in a taxi cab? Yes? Okay, there you go… From the iOS/​Android application to the clean car and driver there is no comparison. I hope this is the death knell to the taxi industry because nobody will miss it.
Go Über go!

Driving in LA traffic and observing the reckless antics of the taxi drivers is enough to make Über a logical choice. Why give those speeding, socially inept, yellow Prius driving a-​holes your business?
As far as service, convenience, and the overall experience goes, Über is fantastic. Just use the app to call a car, you can see the driver’s picture and car right on your phone, and you hop in. It’s a cashless transaction with your credit card stored in the app, and the app allows you to remove your credit card if you want to (my big beef with Lyft is the inability to remove your main credit card without emailing customer service — perhaps it’s changed in the past year, but that was pretty silly).
I’ve used Über in cities around the country, and find it more convenient and a better value than a cab.
Minor annoyances — surge pricing has been going almost nonstop as of late, and drivers will cancel non-​surge rides when they see that a surge is coming again. Also, you’ll occasionally get a cigarette smoker driver, which stinks up the whole car. But hey… isn’t that EVERY taxi driver?

I waited at the airport for 30 min when my driver was only 8 min away. Then he called and told me to cancel the ride so I would get charged. There is nowhere in the app to call for help or explain the problem. I don’t know what to do or how to get another ride without a charge. Not to mention I’m exhausted after a week of long hours and work travel. Then in my cab ride home 40 min after the initial request, he called me and kept harassing me. I asked him to stop nearly half a dozen times before I had to block his number. Sadly, I’m switching back to lyft. :(
My driver was Farouk and he drove a black Lincoln towncar license plate 16517N1. Please be aware and avoid him at all costs.