Sunglass Hut

i bought some polarized ray bans in oct of 2014. on the way to the bernie sanders rally (yes, feel the bern!) on the metro, a screw popped out and the screw was lost forever and the lenses popped out, and i was very sad. i was little mad too, because those were $ 200 glasses and they basically disintegrated before my very – unshaded-​eyes.
now, this is where this becomes more of a psychological tale …
my resentment began to develop immediately as i suspected this ‘hut’ o’ sunglasses, being a retail giant, evil, inherently, would not help me as they should. i let the resentment fester for months, always forgetting the sunglasses when i was downtown. i played out the conversation i’d have with the clerk … i wrote this very Unilocal review in my mind, scathing, likely to bankrupt this hut o’ sunglasses – if not a chapter 11, certainly a 13.
then, the day arrived. i would confront the hut and it’s minions. i brought my broken sunglasses in a zip baggie that’d been in my car for months. i rehearsed my facial expressions, my sarcasm in my mind as my lawyer (yes, i was with my lawyer – not necessarily for the purpose of representing me in case things went south).
ME: [i explain the situation]
HER: [thin, young, dark hair, assistant mgr] do you have your receipt?
ME: [ thinking: yes, of course. i always keep a paper receipt of everything i buy and carry it with me for at least a year … or, hey, this isn’t 1849, we didn’t trade pelts, i bought it with a frigging card like a human, look it up!] but actually said: «No, can you look it up».
HER: Sure
ME: [internally] rolling eyes
HER: oooh … you bought these over a year ago. Our policy is that we will replace them for half.
ME: Half the cost of repair?
HER: Half the cost of sunglasses.
ME: These are $ 200 sunglasses and they literally fell apart less than a year after i bought them …
HER: Uhhhh
ME: [makes facial expression that can best be compared to Eddie on the cover of ‘Iron Maiden’s’ «Number of the Beast’ Album]
[LONG SILENCE as she ponders the situation and observes me ready explode as my resentment has proven to be JUSTIFIED!!!]
* * *
HER: You know what … I’ll just give you a new pair.
ME: [TEARS of JOY … ] Thank you, thank you. [I run out of the store with the new sunglasses before she changes her mind]
SCENE
Parking: Garage with validation, hey it’s DTLA
Prices: It’s retail but pretty standard
Services: They are very hot to sell you sunglasses! Very attentive. I’m smelling commission, but hey … it’s all good.
Selection: Think of Sunglass Hut as Macy’s for sunglasses. You aren’t going to get the really high end stuff, but you are going to get pretty nice sunglasses that range from 50−400ish
YOUR RESULTS MAY VARY

WORST RETURN EXPERIENCE EVER!!! I returned a pair of sunglasses to Sunglass Hut on 5÷21÷15 and was given a gift card. I tried the gift card online before I left the store and the amount on the gift card appeared to be incorrect. I brought the issue to the attention of the sales associate Orisha, who tried to use the gift card too and it did not work. She said they had been having issues with their gift cards. She called customer service twice reluctantly and was unable to get the gift card to work. I tried the gift card once more online and again it was invalid. I called customer service and was told to go back to the store because their was nothing they could do by an agent named Giberni. I told her to get me a supervisor and spoke to a man named Felix who said that he looked at the card and it was used online so I would have to speak to the online department. Then I spoke to one person and was transferred to another without notice and then that person transferred me back to the main menu. Then when I got through to the next representative I was told that the purchase was made in store and I would have to call back the next day during their business hours. Thank you for absolutely NOTHING!!! DO NOT TRY TO MAKE A RETURN HERE!!!

Did not have a great experience at this place. Went in there to exchange a pair of sunglasses that I had bought at another Sunglass Hut. The sales clerk, who was there by himself, was curt and not very friendly. I got the feeling like he was annoyed that I was exchanging sunglasses rather than purchasing a new pair. I was there about a half hour after they opened and there were no other customers in the shop. His attitude was that I was bothering him by asking to see some sunglasses. There was nothing he said which was overtly rude, he simply answered my questions with the least amount of words possible without offering anything else. Not a great feeling as a customer especially since I was exchanging a $ 250 pair of sunglasses. Won’t be going back to that Sunglass Hut again.

If you’re thinking of finally buying yourself that expensive pair of glasses, this is the place to make that purchase.
I won’t bore you with details of my story, but I’ll say that the manager there does everything in his power to make sure that the customers leave the store with satisfaction.

Philip was very helpful! We are very happy with our purchase. They have a great variety at this store. Highly recommend!

I had a great experience at this store. I’ve shopped here twice, and both times the employees were very helpful. This last time I was there Danny spent a good amount of time making sure I found the best sunglasses for my style/​shape. So happy with my new Ray-​Bans!

Love sunglass hut, they take care of their customers! I came back with an exchange and the manager, Phillip, got me setup witb my awesome new clubmasters right away! This is my store of choice!

Visiting from NY and stopped by this store. Phillip was extremely knowledgable and provided great customer service. If you come to this store, you won’t get one of those sales people who are pushing you to make a purchase. Thanks Sunglasses Hut for opening up this store!

I’m sooooo glad they opened this store Downtown. If you’re looking for quality service and expert advice this is definitely the store for you. The manager, Phillip, saved me an hour and a half trip because he is very thorough and made sure that all of my concerns were addressed before leaving his store. He didn’t have the exact pair of Ray Bans that I wanted, but he recommended an alternative that I like even more and confirmed that the store on Sepulveda that claimed to have the pair that I was requesting over the phone actually didn’t have it in stock and that the employees there clearly didn’t take the time to verify the inventory. He also found several stores that actually had them in stock and he did this within 15 mins. If you read this, thanks again Phillip!

This is a very new store that opened in the Fig@7^th shopping complex around March 2014. I dropped in on a recent Tuesday afternoon about 3pm and while the shopping center itself was busy, the store was not. I got great personal service from Phillip, the manager. He helped me choose the best sunglasses for my face — when I was stuck between 2 options, he gave me his honest opinion and did not just arbitrarily pick the higher-​priced one. This location have a wide selection of styles and brands, it’s quite a bit smaller than the 3^rd St Promenade location but still had a great assortment. Phillip also reminded me that Sunglass Hut has a great return policy, 90 days post-​purchase you can return the sunglasses for any reason (with receipt and original package.) Very fair! I’ll be back to buy here when I need to update my sunnies again.