Rite Aid

Worst pharmacy ever. Called for a prescription after which pharmacist asked for my info then put me on hold. Came back in the phone and asked for exact same info again. When I mentioned I had just given this info, the pharmacy employee said «no, you didn’t.» I disagreed and they said, «well I didn’t jot it down.» Completely rude and ultimately unhelpful. Taking my prescriptions and money to another pharmacy.

Store is always filthy and they never have prescriptions ready on time. Default answer is give us twenty minutes. Really? Why?

Nobody to help to your car. it’s sunday… there are only 3 women working at the store and nobody to help… I have a bunch of water bottles and I hurt my arm… already waited 35 mn… saw the manager… kyssel conve iently leave for the back of the store. and to add insult to injury carts can’t be taken out of the store .can’t believe that they dont have at least a guy on staff to help customers… well I guess better not shop there if you have any heavy stuff to carry…

Worst pharmacy staff ever. Least of their concerns is the customer. Just had a pharmacist not be able to help me (look in computer to see if scrip was in stock) because «she already punched out». Asked to speak to manager, called later to try again, «maybe manager will be here tomorrow».
Stay away if you like to be treated like a human being.

The employees who I have encountered running the register are always pleasant. I have never used the pharmacy at this location, so I can’t speak about its quality. However, this location is in need of a serious upgrade. It’s severely outdated, very difficult to find items, and many things were out of stock. The no longer operating ice cream area did not help this store look much better. The easily accessible parking lot is the only reason I ever stop here.

I’ve been to this pharmacy 5 – 10 times before I decided to rate this location since it’s close to us. I can’t tell you how unprofessional the staff is here. If the prescription isn’t late, it’s something else. There usually isn’t a line, but if there’s a problem customer (which I’ve encountered before), they aren’t very proactive in helping them or addressing other customers while the complaining continues. The people skills definitely lack here and the communication is poor.
Add to that there’s usually homeless or sketchy people outside which is interesting because no one is in front of Staples or Ralphs. I think it’s indicative to who’s inside and how they run this spot. Rite-​Aid used to at least have cheap ice cream and now they don’t on top of that, this location is run down and it seems to attract that type of crowd too.
Shape up Rite-​Aid, there’s other competition out there so don’t think you’re too good to change.

Rudest pharmacy I have ever encountered. After making my husband wait over an hour yesterday for my prescription they told him it wouldn’t be available until the following day. When I called today to check on the prescription the person in the phone was so rude. Will definitely be taking my prescriptions elsewhere from now on.

This Rite Aid has been a dependable location for me. Their stock is up to par and they usually have one or two registers open when they are busy.
The parking lot is a big plus here; never an issue getting a parking spot. Honestly, though, there isn’t much different between stores, IMHO, and when in L. A, this is the store that is most convenient for me to get in and out of.

This is not our usual pharmacy but my husband is ill and this was closest to us. We usually go to the Pavilions in West Hollywood. I find the pharmacy lacking in customer service. I had to call 3 times to find out if the prescription was ready for my husband, two times being placed on hold and hung up after waiting way too long. When my call finally went through, I had to give all kind of insurance information which certainly wasn’t a problem and the lady was very nice. She told me 30 minutes I waited longer. I got to the pharmacy and there was a short line, however the customer in the left window had been there for some time and was still there when I finally got to the counter. She should have been asked to step aside since there was a line, obviously her prescription wasn’t ready. At least the lady who was ahead of me stepped aside when hers also wasn’t ready. I got to the counter the pills were given to me I paid for them. I had to answer some questions on the credit card machine one asked if I was told about the meds. I was told to check no when I said I was the wife and would like information, the pharmacist in a very condescending nasty voice said, «if your husband has any questions have him call me». The first words out of my mouth when I got home is now I know why you go to the Pavilions pharmacy. Every one of their staff is pleasant and caring. They are certainly more efficient than this Rite Aid pharmacy. No way would they hold up a line for a customer if the prescription wasn’t ready. Pavilions pharmacy is very busy but when we go we are in and out in five minutes tops. In an emergency I might try CVS next time but never will I come back to the rude pharmacist there was no excuse for her behavior or attitude!

There were two ladies there with their dogs that were not service dogs. I complained to the manager and he just looked at me and walked away. These dogs were jumping on the shelves, smelling the items, at the register one dog was on top of the register counter as the other dog tried to jump on the counter from the floor! I told the clerk at the register that these non service dogs are not allowed in the store… as it is a health code violation. She just laughed. I told the manager again who was not working the ice cream counter and he said there is nothing he can do.
Maybe next time i will bring 3 cats with me to this Rite Aid! Or a pet pig!

I had an emergency and needed to get passport photos done one day. I called this Rite Aid because it was the closest location to me that was still open for passport photo services. I confirmed with an associate that they could accommodate me as long as I came in before 7pm. I got there at 6:40pm, and one of the women told me that she was waiting for someone to get back from break and she can do my photos. Then after about 5 minutes of waiting she came back and said sorry, she forgot that the photo machine was broken and couldn’t do my photos after all.
Lame. :(They really should have told me that when I called! I had to quickly find another place to get them done. CVS on Pico and Beverwil was able to accommodate me even though I arrived at 7:15pm and their photo department closes at 7pm!

I was pleasantly surprised at the great service I received. I came in inquiring about the new Affordable Care Act, Obamacare. I was told to come to this location because they have an insurance agent there to help answer my questions and sign me up. I spent time talking to the agent and he helped to answer my questions. Thank you Rite Aid for having this service.

I’m not one to expect much of a big pharmacy, but this place is tolerable and conveniently located. They carry a good variety of products and those are well displayed. The parking lot is very spacious and there is a Staples and a Ralphs right next door — something which might make your trip worthwhile. The staff is not particularly friendly or helpful, though (at least, from my experience). There are usually very few people working there so, whenever I need help, I need to go on a journey in order to find someone. The good news is that the place is usually pretty empty, so I never have to wait in line before checking out.

This rating /​review is just for non-​pharmacy portion of this Rite Aid. I have no experience dealing with the pharmacy.
I give this place five stars because it’s always super empty and I can just browse and shop at my own pace. These days I only buy makeup and nail polishes from drugstores and this Rite Aid is my absolute favorite because it has a huge collection of makeup /​polishes and whenever I’m shopping there’s rarely anyone else shopping for the same items so I can take all the time in the world I need to decide between colors, secretly try on polishes, etc.
I’ve been here a couple of times and have seen the same 3 – 4 employees who are suuuuper chill about everything. I personally love that. I wanted to exchange something the other day and the lady was just like, ok, sure, you take the one you want, I’ll take the one you want to return. It was so simple. And when I’ve done returns they’re just like ok, no problem.
Because this location isn’t staffed with 10 employees at a time, maybe if you want to get some ice cream you’ll get annoyed with the wait time, but for my needs this location is awesome.

Sometimes I’m in stores and realize that even though I’ve been there several times, I still have not reviewed it. I usually have this thought when I have a complaint… Or someone else complains. That was the case that brings me to reviewing Rite Aid at this particular location. I’m not saying I hate this place; I actually appreciate Rite Aid’s existence bc I worked at one for several months in college. That being said, the stores has not changed much over the years and so it could probably use a face lift or something.
Positives about Rite Aid:
+They have a pharmacy that takes my insurance.
+They have my fave ice cream– THRIFTY’s Chocolate Malted Crunch! (Thrifty is nostalgic to anyone 30 or over, I’d imagine.)
+They offer decent, sometimes GREAT, sale items on food, alcohol, or seasonal items.
+A photo department when I need digital pics on pic paper for picture frames (send them online at night and pick up the next morning… Perfect!)
What Rite Aid (and this particular store) lacks:
–Good customer service… Just as when I worked there, they tend to be understaffed and employees have to attend to different areas of the store, making it difficult and stressful for employees when it is a busy hour
Bottom Line– I go here bc it is convenient … to where I live, because of their sales, and because of their pharmacy. I don’t love shopping there, but return anyway.

My local pharmacy and I think they do a very good job. Always friendly and helpful.
The pharmacists are helpful, and the store manager is very curious and helpful as well.

The older tall guy who was transferred from another Rite Aid branch (I know because I heard him & another person talk about it). The light Mexican lady who was on duty on August 28^th around 5 – 6:30pm. These are the GEMS of this branch.
The black lady cashier who was on duty on Aug 28^th same time is NOT customer-​service oriented. Every time I shop there, she has this stern look, does not greet customers. Even if I say hi/​hello, she DOES NOT respond. She should not be out on the floor. She should be in the stockroom lifting stocks! I noticed that this branch has mostly employees with an attitude. Stinks.
They are out of stock og a lot of things that I wanted to buy Grrr.

My In-​Laws live right up the street from here. Reason I gave this 4 stars cause it’s mostly empty and easy for my beer run (in and out with no worries)…so yes, STAY AWAY FROM THIS PLACE so I can get my beer and be out in minutes.

Do you have a favorite Rite Aid? I always find myself complaining about these stores, no matter which one I’m in. The one in Pasadena is the best one I have found.
The problem with Rite Aid (this one, just like most of the others) is that THEY HAVE NO STYLE! Ugh. Sorta depressing. They make no effort to make the place pleasant, and now they have these weird aisles where you start down one of them and end up somewhere you didn’t intend to be. Maybe that was their attempt to be different, or unusual, but it’s just impractical and annoying. The shelves are usually poorly stocked, and each store seems to specialize in something different, so you’re never sure if you will find the products you are looking for in a particular store.
So this one at National and Sawtelle at least has a great parking lot, it’s huge, probably will be taken away one day by some big block store. But it is so drab and dreary inside that I have to tell myself a joke to bring a smile to my face.
I was on the warpath for Ricola Mountain Herb sugarfree cough drops… and they had them. So they still get 3 stars, ’cause I found what I was looking for (and couldn’t find in 3 other Rite Aids).
Rite Aid, you truly need a facelift… or maybe serious surgery.

Sometimes I go to this Rite Aid just for the comic value. This place is seriously some sort of modern day LA Twilight Zone.
Normal patrons of Rite Aid and the grocery store next door park, of course, in front. If you want to see some funny shit though, you gotta park in the big swath of asphalt on the side! (or at least in view of it) WTF is going on over there? I’ve seen drug deals, bum fights, trailers full of new BMWs, auto work, shoeless children, ice cream and taco trucks, you name it, it’s probably happened there. I think that patch of land has been declared some sort of emergency free-​for-​all area on the westside. It’s not hidden or anything – being visible right off Sawtelle, which makes the weird shit there just that much stranger.
Inside, I like to call this place The Post Office, because it’s the only place that moves as (or more) slowly. 10am on a Tuesday? Slow. 2pm on a Thursday? Slower. Any time when people are outside? Make sure you don’t have to be anywhere within the next hour. A couple weeks ago, the only operating checkstand was halted, as the person in front of me waited on a manager [to enter a code you’d think the checker would be capable of entering]. After several pages, maybe 10 minutes, and sighs from patrons, the manager came to the front ranting about how she was out back on her break having a smoke and shouldn’t even be there.
Ah, ridiculous.