CVS Pharmacy

If you want to lose your time and half of your life welcome to the CVS PHARMACY!
I wait in the line 15 minutes, because cashier served 1 customer with 2 items for hours and hours.

I came in for a flu shot and I was surprised at the relatively quick service I received. I got a coupon for the 20% off if you get a flu shot… And I went to self check out. The coupon wasn’t working so I thought that the cashier was helping me by telling me that I need to put it in the slot (which you do after using the coupon). After I left, I noticed that the coupon didn’t register after all. Not a big deal but still a lil bummer!

Worst customer service EVER. Called to refill a prescription and was met with an impatient pharmacist who didn’t even say thank you or goodbye when the call was over. I felt like they didn’t want to help me in the first place and then hung up on me. Rude rude rude.

Pure hell. I have sat on hold with this s – t show for way too many hours of my life. The pharmacy is severely understaffed and overburdened. If I wasn’t already on meds, this place would drive me to them.

I stop in this store at least twice a week. Let the staff tell it (I have over heard them tell customers) the ladies rest room as been out of order for the last month the shelfs are very poorly stocked. I have been to other CVS stores that open at 7AM and have never experience this problem.

Please stop being cheap and hire some more pharmacy staff!!!
I had to Waite 45 min just to drop off my prescription and 2 hours to pick it up! WTF
This is a 24 hour pharmacy but they only have three people working there. Completely unacceptable.

I am currently on hold to inquire about a prescription requested 3 days ago. I have been on hold now for 53 minutes… They said they would call us when our prescription was ready that was 3 days ago.
I am pulling my families medication from this CVS and going to Walgreens. Horrible service, horrible wait times… Avoid this place and go where they staff appropriately.

I have been a loyal customer to this particular CVS but I have to admit that the last experiences that I have had with their pharmacy has been excruciating! I originally received a call informing that they need my most current benefit information for a prescription. I called back and I was on hold for 47 min exactly. Every single time they picked up they phone they stated that there are 4ppl on the line ahead of me. Interesting… That number didn’t change by the time I hung up.
I instead went in to give them my info in person. I waited 1 hr all in just to update the info and get my prescription of which they had told me was ready. Nice… then …yes there is a then… I go home and see that they only provided me with 1 of 2 of the prescriptions. Awesome!!!
So I called in to be sure that they had the prescription or if I needed to contact my doctor. Again… another 40 min on the call. They first stated that I was caller #3 then after 30 min of being on hold said I was caller #4. I tried to calmly ask how did that happen to go from caller 3 to 4. She said ppl call in and they have 50 ppl in line at 11:30 am on a weekday (right…)
Ok now after all my rambling I have to say… Wth CVS… either lie better or have better customer service. This is horrible… I mean horrible service!!!

Don’t know when it all fell apart but this pharmacy has become a disaster. I was on hold for 45 minutes last week and couldn’t get through. Now I’m here and have spent 35 minutes in line for no apparent reason. Bad management. Employees don’t seem committed to customers. Pharmacy staff is particularly bad.

Awful!
This is the WORST pharmacy I have ever been to. The only reason I will continue to go there this month is because that’s how long it will take me to find a better way to get my prescriptions transferred, hopefully at equal or better pricing.
1. The computer system I used to transfer prescriptions didn’t work.
2. This pharmacy blamed the other pharmacy for the error.
3. Every prescription they filled required at least two visits. Can you imagine? You call up, you’re put on hold, you wait… and wait… and then someone tells you, «Yes, it’s ready,» and you get over there and they don’t have it. I’m not kidding this or something like this happened for five prescriptions in a row.
4. I was sent there by Anthem because Anthem said they would not insure the lowest co-​pay except at a few pharmacies they named and this corporation was one of them; I suppose Anthem has deals with a few chains and that creates the excessive volume which leads to a staff shortage, long waits, and only somewhat friendly counter service.
5. Having had the above experiences, today 3÷18÷15, I called to confirm that the message they’d sent me was indeed true, that the medication was ready. I was on hold for 13 minutes — no exaggeration — and finally was asked what I wanted and then put on hold for another 4 minutes while I waited for confirmation that the prescription really had been filled and really was ready.
6. I found the same medication, assurance co-​pay aside, selling for about $ 25 less at Costco, a company not named by Anthem as one with the lowest copays; soon enough I will find out what the costs will be if I go there.
7. It doesn’t matter what time of day you go there. Late at night and early in the morning, they are short-​staffed, so you still wait and wait; if you go or call during normal business hours, it’s the same story.
My father ran a pharmacy and I worked in that pharmacy summers. Regrettably, in the last ten years I’ve had to use a number of prescriptions, and I’m telling you, you absolutely do not want to go to CVS.
I hope they read this and take heed because it’s a bad deal for any Anthem insured, and a bad deal for anyone who has more to do with their time than stand around waiting for so-​called professionals to do their jobs twice. It’s not their fault. They are purposefully understaffed to save money — not for you, but so that CVS corporation can make more money.
Finally, don’t be fooled by the bright, colorful humongous non-​pharmaceutical items spread out all over the rest of the store. They are overpriced. CVS stands for Customers are Victims in this Store.

terrible.
I called and the pharmacist put me on hold to check to see if they had my otc med in stock. She said they did.
I immediately drove over, and I was told they were out.
BOOOOOO!

Came in to pick up prescription. I know it’s a few hours after I said on my online refill. However system was down yet not a good excuse to not know where my prescription is! Stop relying on the computers — have a freaking organizational system! I only go here because you’re convenient… not because you’re good!

This cvs pharmacy doesn’t even deserve 1 star. That’s giving them way too much credit. I came in this evening to get my prescription because my other cvs on Palms and Sepulveda ran out. Came here and the staff at the pharmacy were rude and terrible. Ended waiting 20 minutes just to pick up my prescription, which was previously already paid.
I needed some laundry detergent, I had some tide coupons to use up before the expire. So I ended up purchasing 4 small bottles. There’s 5 registers and only two workers on hand at a 24 hour location. Make sense right? There were a few people in line, I proceeded to self check out. I scanned my items and than my coupons, by the third coupon the register beeped. One worker came and told me that I could only use 2 coupons and that’s their policy. I pointed at the description of the coupon and it clearly states 1 coupon per purchase. I purchased 4 which means I can use 4. This worker was dumber than a box of rocks, according to their store policy I could as many manufacturer coupons I want unless specified on the actual coupon itself. I hate this location. Horrible customer service!!!

Today was the worst. I had a dental procedure and needed a painkiller as soon as possible, but the pharmacist today said it would take an hour. Actually it took two hours because of a long line. I found out there was only one pharmacist working today and the pharmacist had to take a lunch break for an hour. — that’s why it took so long. So I had to wait for agonizing 2 hours in pain. and I am never going to use this pharmacy again.

This is my local pharmacy and they stock my favorite cold meds. Sometimes they can be a bit understaffed but that is just a part of the business and if you want it you will wait.

Worst service and computer system ever!!! This place is so bad it should be a sit-​com. The computer system calls you to tell you your RX is ready and then when you arrive they tell you it was an accident– there is no option tj leave no stars so I chose 1

Thank GOD for this saving grace. (this is about the CVS photo department here)
I was in a last-​minute crunch to get a passport photo necessary for an application, and @5:00PM I realized I had to get it done and all mailed by 6:00PM the same day. So I wheeled on over to the CVS at Palms Blvd and Sepulveda, walked in, and realized that… The photo machines were down! Are you kidding me?!
So I hurry on over to this CVS, and find out their photo machines are working perfectly okay. Woohoo! Then I set down to get my passport photo done. I ask the customer service rep Joe for help, and he tells me that they charge $ 11.99 for a set of 2 passport photos (can’t get a single by itself). Then, he states that there ARE alternatives that I can get. He then shows me how to do it online by myself, and I can still print them off in a 4×6 at CVS which I can then cut! All for a price of… wait for it…$ 0.29! Yeah buddy!
Joe was super helpful during this time of crisis. I got my picture printed in less than 5 minutes (it was supposed to be ready in an hour), got to the Post Office and mailed my whole app in time. I couldn’t have done it so quickly and affordably without Joe. I owe him a big one here. I would highly recommend asking for his help, especially in the photo department here. Apparently he’s also a Unilocaler! Go Joe!

They have 6 – 8 manual check– out stands and 100% of the time you still need employee assistance anyway WHICH DEFEATS THE WHOLE PURPOSE! the Technology in the store is awful and it needs updating

This CVS is really inefficient. I used to live near this one, so unfortunately, it was convenient to drop in, especially since it’s 24 hours.
But the cashiers and the pharmacy… Oy vey! Everything just takes too long, like it’s every employee’s perpetual first day.
People obviously go to a pharmacy when they’re sick, so the last thing someone with little energy and zero patience wants is a long line, a cashier who doesn’t know how to find your medicine, and a register that’s down and takes cash only.

Well, since this is Lucy Y.‘s favorite CVS, of course I had to try it! I had just had a golf lesson at Westchester Driving Range, and I needed some bottled water and a diet coke.
I see what Lucy means — this is a very well stocked store, I like it much better than the one farther down on Sepulveda. The aisles are clearly marked, and there is a line for the cashier, so that the next person in line gets whichever cashier is ready.
Got me some drinkin’ water, a diet coke and skedadled out of there.