Liberty Cleaners

Still the best for cleaning and especially for alterations. Have been using them for more than 30 years.
Jeanette Benveniste

RUDE, UNPROFESSIONAL
The word experience that i have had in a long time.
I went in to alter my brand new dress (with tags attached), and they cut the back of the dress way too short. When I talked to the manager/​owner about it, he was VERY rude, said there is nothing he can do. I asked at least for the refund and he said «fine I give you refund» and hung up on me. I have never seen such customer service. Don’t go to this place.

on time and great prices on hamming

I just recently moved into a cottage (rental) with no washer and dryer hookups. Anyone that knows me knows, I can NEVER get to a laundry mat, not that I even want to. So I was at everyone’s mercy, doing favors, house sitting for friends with washer and dryer, ANYTHING to avoid spending hours at the laundry mat.
Enter, Liberty Cleaners!!! I’m not going to lie, I was a little nervous at the idea of someone ELSE doing my laundry. Oh who am I kidding, I was EXTREMELY nervous. In fact, I hadn’t even fathomed the thought of a fluff and fold until I saw Liberty Cleaners advertising for it. I was weary but DESPERATE. So I went for it! And can’t tell you enough how they helped ease my mind and explained the process, even rushed it for me and if I wanted to take my own detergent I could (even though they provide that) and they kept it there for me to use for my next loads of laundry. (I have extra sensitive skin so I have to use a particular kind) So I dropped off, left, came back 3 days later and ALL MY LAUNDRY WAS DONE and folded so neatly. IT WAS HEAVEN! Needless to say, I was sold and to top it off they were so kind, they even helped take the packages to my car! And it was cleaner than I could ever get it at a laundry mat. I’m a customer for life!!!
I also decided to take my dry cleaning and alterations there since the prices are so good and let me tell you, they’ve done excellent work.
If you want a cleaners that cares about you as a customer and making sure you are happy and content, this is the place to go.
Oh, btw, I realized they have another cleaners closer to my house on Gateway and Pico and they are just as pleasant and accommodating. You can’t go wrong :)

I’ve been going here for the past 6 months. Quick turnaround time and fair prices. So far, so good.

I’ve been going to this dry cleaners for a while and they do a very nice job. The employees are always very friendly and the price is very reasonable.

Came in to get a dress altered. Price was more than I expected but I don’t often get alterations so I don’t know. To shorten the hem on my dress was $ 30. Is that high?
But they did a nice job although I never got a call when it was done. It wasn’t a rush job but still a call would have been nice. I happened to be driving by and stopped in to check if it was done and it was.
Will I go back? Maybe… probably. It’s a convenient location for me.

Good service. Friendly folks. Good shirt deal on Mondays ($ 1.35 per shirt) and 30% off on Wednesday and Thursday.

Got this gem in my inbox, didn’t see it till just now but its from months ago…
This «dumbass» is my 70 year old Father, who has just been through an enorrmous tragedy. Perhaps you should consider some human decency when writing these reviews. I would have been more than happy to help you with your dress situation, but these comments were not only unnecessary but they also indicate a wish of bodily harm upon my Father! Again, not necessary! If you would like to discuss your dress, you may call me at 310−670−1706.
Nikki
— — -
The apple doesn’t fall too far from the tree, why am I not surprised that I received this amazing customer service email after the tremendously wonderful and friendly customer service I experienced from the owner/​father. (Nikki, that was sarcasm, like the sarcasm in my previous review. Since you can’t tell the difference, I thought I’d spell it out.)
Also Nikki… everyone has tragedy in their life. Everyone.
I’m a huge supporter of small businesses. I don’t even like writing 1 star reviews (unless they truly deserve them) and this experience went above and beyond horrible. Instead of rectifying the problem, he began yelling on the phone and saying it was not his fault. The customer service was the WORST I’ve experienced and thats the facts. A refund, credit or acknowledgment of what happened wouldn’t have replaced the gown but it wouldn’t have lead to such a poor review.
— — -
To anyone else thinking about going to this establishment, you should now call Nikki if you have any customer service issues. Not the actual business. Who would’ve known right?

Great dry cleaners and laundry! I’ve always received everything back in perfect condition and have been very pleased with customer service. I had some things hemmed a while back and need to do that again soon with a few recently purchased articles. Super convenient location for me, but parking can be sticky. Look for something on the street if their designated spots are full.
Friendly and helpful service is always consistent.

This is the nearest and best dry clean store around my apartment! The service, the price and the quality are great! Recommend! :)

5 stars for the hemming of pants. I brought in 3 pairs of jeans that needed several inches removed from the bottom. For 5 dollars a pair, they did exactly what I wanted and in the time frame (exactly 1 week) they told me. Granted, I have a small sample size of their service, however they were friendly and welcoming. I will come back here again and update this review.

This is a new review to replace my previous one.
I am so tired of the horribly rude staff at both the Gateway/​Pico and Sawtelle/​National locations. First, I took pants to be repaired at the Sawtelle location. They charged me for the patch and just failed to repair the pants. When I brought them back, the staff tried to get me to pay AGAIN for the repair (that they never did).
Second, the manager at the Sawtelle location sent me to the Pico location because his location couldn’t do same day dry cleaning. I asked him if they would accept competitor coupons and he said that they did. After driving to the other location, a rude woman there told me that they didn’t accept those coupons and she didn’t know why the other store would have said so. So, basically they just wasted my time. When I called the Sawtelle location for clarification, the person that I spoke with previously said that he never told me that. He told me, and this part is just funny, that my question was «Do you accept your coupons?» REALLY?!

This is the only place I come to get stuff hemmed. I’ve never used their dry cleaning services. It’s $ 5 to get pants hemmed, which to me is dirt cheap. I also had them hem a 1 inch hole in a shirt. That also cost $ 5. That seemed a little steep to me, but since it was about 2 years since I had the hole and never fixed it myself, $ 5 then became a total bargain. It takes about 1 week to get your stuff back. They are not open on Sundays, but have good hours M-​F and limited hours on Saturday.

I’ve been bringing my garments to Liberty for nearly 3 months now and I love it! They are quick, very friendly, and the prices are reasonable! They’ve even called me when they have finished sooner (never had a dry cleaners do a courtesy call, it’s rather nice). I’m sticking with them!
Side note, I read a few of the reviews… Jenni H., classy… NOT!!! «I hate you.»? «I hope you burst into flames.»? These actually sound like threats. You should either A) commit yourself to a psych ward because you have a condition or B) take your anger out on your parents for failing to raise you better. Shame on you.

I have had alterations done here, and my husband has had a LOT of dry cleaning and laundry taken care of here.
He was quite happy with their work (fast and reasonable, clothes were presented beautifully) after being dissatisfied with other cleaners.
Absolutely perfect alterations on my Dolce & Gabbana jeans, and very inexpensive. Where Ruffcut and another nearby cleaners wanted to charge me 10 $+ per button, Liberty charged me $ 3.50.
They also are quick. My pants were ready within 24 hours. I will be back, the work was perfect.

I hesitated on going here for a dress alteration because of the so-​so reviews. I actually planned to go to Crest Cleaners, but see my review on why I chose NOT to use their services. Enter Liberty Cleaners…
I called ⁵⁄₁₃ to request a quote for the dress alteration, informing the gentleman who answered about the material and where I wanted the dress altered (in the chest area b/​c I ordered too large of a size in case I gained weight before the wedding I’m in… never gained any, great for me, but now I had a very large dress). He advised me that he is the one that does the alterations and told me his hours (mornings), the estimate of the alteration ($ 25 – 35) and said that I could come any time they’re open and someone would assist me in the measurements. Awesome, I chose to go here b/​c he was nice, polite, and gave me a range (which is all I need b/​c I know realistically it depends on the alteration).
⁵⁄₁₄: I go in and am immediately asked how I can be helped by Emanda (sp?). I inform her I spoke with the man the day before and she directs me where I can change to try it on. I try it on, she does some adjustments, confirming a couple of times that its the right fit for me. That made me glad to know she truly wanted to make sure. She told me it would be a week, asking if that was OK timing, and informing me I could call to see if it is available even earlier. Awesome…
Picked up my dress ⁵⁄₂₀ as planned. Same woman was again nice, the dress fit perfectly, and it was $ 24 and some change, so on the lower end of the range. Totally appreciated that!
Bottom Line — Good, honest work. I plan to retun to get some pants hemmed since they have a sign stating $ 4.99 for pants hemming. =) See ya soon Liberty Cleaners!

5 stars for the fact they offer $ 5 pant hems! (Us short people are constantly needing to hem ALL of our pants!)
Other than that this place is a little pricey in my opinion and a pain in the butt to get in and out of the parking lot. Conveniently located in West LA, but it’s close to the freeway and on a corner of an intersection with makes it a hassle to easily stop in and pick up your clothes. Perhaps I’m a cheap when it comes to dry-​cleaning, but I paid $ 45 for 5 things to get dry cleaned. Blah!

These guys have serious customer service and problem ownership issues. When my shirts weren’t stained *after* dry cleaning, they were lost. No refunds were provided, and the manager was «too busy» to discuss.
Avoid.

Here’s my story with liberty cleaners, my first time here was 2 weeks ago to my dress hemmed.
It was the dec 30^th and it was my new years dress which I bought online and received on the 30^th. when I tried it on it was dragging on the floor.
I went to 3 other places they said its almost impossible that it will be ready for next day pick up.
So I went to liberty cleaners based on their great Unilocal reviews and the lady overthere was so nice. She Agreed to hem my dress, she charged me a very reasonable price. I even asked her if she’s gonna charge extra since I’m picking it the next day she said she won’t.
I took my dress the next day the hemming was exactly like the original hem it was all clean. They did a pretty nice clean job.
This week I took my laundry there, few hours later I got a call from them saying that my laundry has a cashmere sweater that needs dry cleaning. I really appreciated how they sort the laundry and not just drop it all in the washing machine as most cleaners do.
I love dropping my laundry there. I highly recommend them to those who want their laundry done at a good descent place.