They picked it up for a little while. Back to being the slowest place ever. Get more people and get faster people cmon. It’s ridiculous here. Feel sorry for both employees and customers. Step it up again! !! Damn
Enni S.
Tu valoración: 1 Beverly Hills, CA
Poor chicken. It was brown after saw the first bite. Cool staff offered to refund or exchange but didn’t feel like eating there.
Joanna T.
Tu valoración: 1 Monteverde, AZ
By far the Worst restaurant experience ever! I have never received such bad customer service like I did here. The employees are unprofessional, including the manager, they yell at the customers. Also, When trying to use the restroom, you need to purchase something, then wait in a long line only to find out the restrooms are filthy! There was water all over the floor and poop all over the toilet. When we brought it to the attention of the employees, they said they knew it was dirty and if we didn’t like it to go elsewhere. Are you kidding me?! I then returned my food and left immediately. I will never step foot in here again. Do yourself a favor and go to the middle part of the strip. It seems that the further end you go, the more ghetto it gets.
Evie B.
Tu valoración: 1 Burbank, CA
Slowest customer service of my life. Always wait too long. Food is fine. BUT no sense of urgency
Jessica T.
Tu valoración: 4 Los Angeles, CA
When it comes to fast food fried chicken, Popeyes serves the best fried chicken and biscuit. The line at this location can be crazy long, like you can start and finish a book while waiting but the staff do their best. My encounters at this location have been friendly compared to other fast food spots, so I can’t complain. Nearest Metro Station: Red Line at Hollywood/Vine Station
Stephanie S.
Tu valoración: 4 West Hollywood, CA
For the amount of doodoo they have to deal with on a daily basis I applaud the people that work here! People forget that the people who make your food are human they don’t get paid very well either, they were 10 minutes to closing with people piling in and they were pretty good about serving everyone though hectic still all around decent service for wanting to go home!!!
Aishah S.
Tu valoración: 5 Stanton, CA
Tony is the best cleaner ever he makes sure the store look very clean. Cherie is the best cashier ever !!!
Susamoy A.
Tu valoración: 1 Los Angeles, CA
One of the worst Popeyes franchise I’ve ever came across. Bad customer service, cold decomposed food, almost no parking, dirty sitting area, no drive through & invaded by homeless people Menu doesn’t have all the foods. So if you try to order something that’s not on the menu, they’ll look at you like you walked in to Popeyes for the first time in your life. And anything they have to make fresh(like fried shrimp), they’ll discourage you not to order & if you insist, they’ll say it’ll take 20−30mins. We had a office party, so I ordered all legs & thighs(40pcs). After i came back to our place, i found out they gave me mixed box. And one of the wings had a big feather. When we took it back, they didn’t apologize or even admit that’s a feather. They tried to convince us that’s a tissue! Hahahaha! Avoid this junkyard for any costs!
Davit B.
Tu valoración: 1 Whittier, CA
Went her too eat too day only had sweet tie and fruit punch no sprite no coke no dr pepper worst place in Hollywood had too wait 15 minutes for my food no one was in the store but me wait 15 minutes wow””””””
Angel M.
Tu valoración: 1 Los Angeles, CA
The food is fine, usual Popeye’s fare, but the service sucks. I ordered a spicy breast(3.15, a spicy chicken breast and a biscuit), the same order as the customer in front of me. He was served immediately after ordering and I had to wait for 10 minutes. All the chicken was cooked, I was simply ignored for that long even though I was waiting right in front of the register and making occasional eye contact with the woman working the front(this happened today June 20th, 2015 at about 8:15 pm). Felt pretty crummy when I finally received my order and the guy in front of me was already gone… Ridiculous
Robert G.
Tu valoración: 1 Los Angeles, CA
Literally the worst encounter ever. The counter person was named rourke. Not only did he screw up my order but had me grabbed off the street due to his fuck up. I run 8 restaurants in Hollywood. His fuck up would be a fire able offense. I just hope that Popeyes would care about their customers more than to rely on this.
Cameron S.
Tu valoración: 4 Los Angeles, CA
Look. The staff has always been fine to me, and yeah maybe there is some attitude every so often, but what do you expect from a fast food joint in the middle of Hollywood? Sometimes it’s gross, sometimes it’s clean. They’re all doing their best. I’d probably ignore half my customers too if I had to deal with a majority of the crap they see every night. Anyway… that being said. It’s Popeye’s. I eat here once or twice a month. I’ve never had any issues other than not getting the right sauce. I went last night and Janesha helped us. I liked her. She was sassy in all the right ways and really seemed to be making the best out of the night. They were super busy when I was there. The line does get kind of long, and yes they are a little slow at times, but it seems like whenever they’re slow, its because someone is being trained. There’s no parking other than street(again… Hollywood) so that causes problems, but whatever. It’s better than going to Chick-Fil-A.
Nicole L.
Tu valoración: 3 Los Angeles, CA
I’ve always loved Popeyes for their fries. They are the only thing that never fail. The same goes for this location. That’s the only reason they get two stars. My fries were fresh, but my tenders were soggy. The third star is for how fast they got my food after ordering. However, I stood at the register for 5 minutes before anyone even said anything to me. Then a few minutes later he asked if I wanted to order. So I got a number 3, or whatever it is for a 3 piece chicken meal. However, my lemonade was literally filled to the rim with ice. I got maybe 3 sips out, and that was it for my medium drink.
Elvi T.
Tu valoración: 1 Pasadena, CA
Are. you. kidding me?! Parking is impossible to find, the restaurant matches the dirty streets right out its doors, and the chicken SUCKS. I was told there was gonna be a wait since they didn’t have spicy chicken readily available and you’re gonna make me wait 15+ minutes to get super dry chicken thats obviously been waiting under the heat lamp all day?! I really hope this isn’t the norm quality of chicken people get around here. My heart breaks for all fried chicken lovers out there.
Jessica E.
Tu valoración: 3 Los Angeles, CA
I went to Popeyes two nights in a row, after two nights of partying in Hollywood. I loooove that they are open until 4am because I usually crave junk food after a late night out. I arrived around 2:30am both nights, and boy are they SLOWWWWW. I really don’t know what takes so long for the line to move, but I don’t really care because I love their chicken strips, their seasoned fries, and their biscuits! I always get the Number 6, and I’m always a happy camper once I finally sit down and get to eat my food!
Ashlee H.
Tu valoración: 1 Los Angeles, CA
DONOTEATHERE! I got to the bottom of my fries and there was a cock roach in the bag. I threw everything up. I couldn’t believe I ate all that food and then discovered a roach at the bottom. It was my very first time eating at Popeyes and will definitely be my last. Don’t do it! There is a picture of the roach in the bag posted if you need to see for yourself. I’m telling everyone how disgusting this place is.
P B.
Tu valoración: 1 Los Angeles, CA
This Popeye’s has been recently remodeled and looks so much nicer than it used to. They should have taken that time to retrain their staff. It’s always the worst staff experience anytime you go in, but I live in the neighborhood and its the only fried chicken close by. You have to put up with the band of idiots. Their staff HAS to be trained. You get your order in and half the time you’re waiting there staring at the expediter who is just standing there doing nothing! Nothing! They move at a snails pace, or they get lost in some conversation with themselves or one of their«regulars» who are there just to use the restroom. They need to catch up with them first before they get to any orders. I once saw I guy get livid when after waiting for 15 mins for his order they informed him they actually were out of that type of chicken. 15 minutes! For them to look at the rack of chicken in front of them and say, oh yeah, we don’t have that. I just got back with an order that was supposed to be ALLWHITEMEAT. I looked at this one piece too quickly, should have trusted my gut, when I said this doesn’t look like a breast, it’s too small. The kid said, no, no that’s a breast. I get home. Nope. It’s not. Dark meat. SOTHESTAFFATPOPEYE’S CHICKENCAN’T IDENTIFYPARTSOF A CHICKENACCURATELY! WTF???
Steve A.
Tu valoración: 2 Los Angeles, CA
Great greasy chicken on the go. The sides are tasty, but the staff is rude… I guess I would be too having to deal with all of the riff raff coming into this location ***too pricey for what you receive
Stefan B.
Tu valoración: 1 Los Angeles, CA
I thought all Popeyes were made equal but I guess not. This was so greasy. Like I know it’s Popeyes and it should be greasy but they like straight up forgot to drain the oil off the chicken surface. Plus the chicken strips had this weird, plastic taste to it. Go to a Popeyes that’s more hoppin. I didn’t go in because I didn’t wanna get my ass towed so I waited in the car while my friends went in and they said it was totally empty. And they waited like 20 minutes I shit you not. I was in the car like damn is this fast food? Why isn’t it fast tho? Fuck this shit I should have gone to Yoshinoya. I wish the Popeyes on Melrose and Vine/Rossmore was still open. If it was i wouldn’t have any problems in my life
Tiago S.
Tu valoración: 5 São Roque - SP
Conhecer a calçada da fama e depois saborear uma deliciosa refeição em um restaurante com comida típica do sul dos EUA é a minha indicação. Funcionários receptivos, gostam de conversar com os turistas. Conseguimos comer além do famoso canjun rice, o prato jambalaya. O ambiente é muito tranquilo, bem confortável, além do fato da comida ser maravilhosa.
Andy W.
Tu valoración: 5 Pacific Palisades, CA
The best Popeyes I ever had in my life! The powerful smell of tasty chicken filled my nostrils and made my stomach hunger for chicken. The chicken was amazing and I love the shrimp. You should also not miss the biscuits.