Mattress Connection

Update on my review. The owner called me to ask how he could rectify Cleets poor salesmanship. He offered a free pillow as compensation.
This is the sort of customer care I was expecting ie care for customers not the company and probably why this company has so many other good reviews.
In conclusion, I would still stay clear of Cleet, maybe go to another of their stores as their beds are very comfortable.

Thanks to Cleat and Mattress Connection I found the perfect bed! Cleat was very informative and helped me make the right choice. It took a couple of weeks to get use to the mattress and I was unsure if it was the right fit at first but now I absolutely love it!

This place was fantastic and super responsive to everything that I wanted!
I went in there trying to get the exact same bed that I used to have but in a queen size and it was soooooooo easy. Cleat was amazingly helpful and really made sure that I had everything I needed to make it a smooth transition to my new apartment :)
Thanks! I was already a repeat customer at Mattress Connection and if I need to buy another mattress anytime in the future, they’ll be my first stop!

Coming into mattress connection for the first time was quite enjoyable experience. My wife, daughter and I were treated with the utmost respect. Cleat the sales rep. He showed us all the mattresses with explanations on the differences between them all. I got a great overall deal on my purchases here. I would highly recommend mattress connection for anyone shopping for a new mattress. Thank you Cleat for a wonderful experience.

I had purchased a low end mattress at another retailer and it was just that, a low end mattress. So, realizing that I was going to have to replace it with something better I stopped in at the mattress store up the street from my house. Mattress Connection. I looked at some nice mattresses. Was helped by Cleat who was very pleasant and patient. I was back and forth there several times trying to decide which mattress to get. Cleat did not high-​pressure me but was always happy to answer my questions. On my 5^th or 6^th trip there, I finally decided on a mattress and Cleat hooked me up! Mattress connection and Cleat made buying a great mattress at a great price as easy as buying an ice cream cone! Check ‘em out!

Cleat provided excellent service. He explained the various mattresses and products well, was very helpful in the ordering process and displayed a very positive and pleasant attitude.

I originally purchased a box spring from Mattress Connection in 2014. It took about a year for it to become very squeaky. Since it was still under warranty, I called to have it replaced. I was given an email address to email my request to. I waited two months with no response.
I called back and was given a different email address to correspond with. I then had to take pictures of the box spring (not sure how that proves it’s squeaky). I went back and forth with Bryan over email several times, and was then told I would have to pay a $ 50 fee to have this replaced! Even though it’s under warranty, mattress connection is asking for $ 50 to replace a $ 150 product!
Save your time and go elsewhere, this has been a complete hassle and waste of time over a cheap box spring.

I arrived at Mattress Connection at 8:10pm thinking they closed at 9pm. AI was getting out of my car I noticed the door had just been locked, what a bummer! I stood there determined, until the gentleman inside noticed me, i mimed my message (are you still open) through the store front glass, and guess what, it worked. I explained how I thought they were open until 9 and he kindly let me in, and this is what happened —
His name was Nate.
I told him what I wanted.
I suggested my price range.
He showed me what I asked for.
I narrowed it down with expert knowledge on the product.
I sat down, filled out paper work.
My mattress gets delivered tomorrow.
Done, Done, Done.
Nate was a great help, he wasn’t pushy, he helped me meet my expectations.
I would recommend paying a visit if you want attentive, non-​pressuring service with a humble attitude.
Thanks Nate.
Jeff

Cleat was easy to work with. He determined my dad’s needs and buying the bed was a painless experience. No hard hustle involved.

Cleat was super helpful. I spent over an hour laying in beds, trying to figure out what mattress to buy. He didn’t rush me or give me a hard sell.

This was a very pleasant mattress purchasing experience… believe it or not! I was in a hurry and was not thinking I had enough time, but It was a very quick transaction… just 20 minutes! In that small amount of time, Vincent was able to educate me about the different types of Tempur-​pedic mattress details that made me make a more informed decision and so make me happier with my choice of mattress to purchase. Getting a high quality mattress is, in the way, a bit of an investment on your own health. I definitely got the low price match and even though I need to wait a week for my preferred mattress, can you believe they actually provided me with a loaner?! They took care of me so that for that one week I would have a mattress to sleep on while I wait for my order… pretty great, right? I am only going to recommend Mattress Connection whenever people ask me where I got my mattress. I would go back again without any hesitation. Thank you to the staff, and especially Vincent, because he understood my rush and got me a nice Tempurpedic.

I just went here on a whim and was pleasantly surprised with the level of attention and patience Wayne had. He explained all of the different types of beds, the pros and cons of each brand and type, and explained all of the little details and fine print in regards to any manufacturer warranties. I highly recommend this place over any other mattress store. For the first time in buying a mattress I felt like I was being helped by a specialist rather than a salesperson. Thanks Wayne!

My wife and I recently bought an Aireloom queen mattress from Wayne at this Mattress Connection. We had been waking up with back pain from our cheap-​o Sealy for months and finally decided to bite the bullet.
Wayne walked us through all the options, from Tempurpedic, to Coil, etc. After laying on everything we kept coming back to the Aireloom. It’s so comfortable. However, I had also heard about all latex beds and wanted to check that out too. Went down the street to another store and found a comparable latex bed that was also super nice. It came down to price and Wayne hooked us up… gave us a great deal on Aireloom.
So it was scheduled to be delivered the next day. Unfortunately, there was a miscommunication with the warehouse and they didn’t get the order. We had to wait a n extra day for the mattress. I called Wayne and explained the snafu and he called the owner who offered to give us $ 50 credit towards two tempurpedic pillows.
Everything about the experience was great, Wayne was super helpful and accommodating, and our mattress is amazing we love it. Highly recommend Mattress Connection.

So happy to have found this place. Went to a few stores before this one and no one had better deals or a nicer staff. We worked with Wayne, he helped us find a bed that was comfortable and economic. Definitely will be back again!

AWESOME experience working with Wayne! We went to 6 different mattress stores and Mattress Connection was our 4^th stop. We ended up coming back after the 6^th because we really liked Wayne and he said he would price match. Once we were ready to pull the trigger, it couldn’t have been easier. We paid in full and will have our mattress delivered on moving day in just a few weeks! One thing I will say — it pays to do your homework. We learned a lot at each store we went to, which made us savvier buyers and negotiators. Do yourself a favor and shop around a bit, then go to Mattress Connection for your final stop :)

Had a great experience with Omar today. I ended up buying a Aireloom Natori Luxetop Plush Queen Mattress. I must have visited 5 – 6 mattress stores this week and Omar’s helpful yet nonchalant and non-​pushy attitude was a relief compared to all the much older and aggressive salesmen that seem more interested in feeling out how much money they could get out of me vice actually helping me on my search for the perfect mattress.
I really didn’t have a price range for my next mattress purchase. I mean I would have preferred to keep it under 10k, but I think a good bed is really important for me, so I considered the very top tier mattresses from sleep number, hastens, and more the expensive Aireloome/​Kluft models at sit and sleep but ultimately, for me at least, the Aireloom Natori Luxetop Plush Queen Mattress is the only mattress where I got the «this is the one feeling» in any price category.
Even though I did end up buying a mattress, I immediate told him when I walked in I had no intention of buying anything for at least another week and he had no problem helping me and never tried to create a sense of urgency or sell me anything which I appreciated.
The mattress is getting getting delivered on the 1^st so the rest of the transaction is in Aireloom’s hands for the most part. Hopefully these mattresses are as good as I have heard. My last mattress lasted 4 years before it started to seriously sag and the warranty was worthless.
I’ll update this review if something bad happens. No update means I’m completely satisfied with both that specific Aireloom mattress and my experience with Mattress Connection.
–Update. I’ve had the mattress a few weeks now and love it. Very happy with my purchase.

Wow, where do I start. We were looking for a Tempur-​Pedic mattress and had already visited numerous stores like Sit N Sleep and all other ones around Mattress Connection on Pico. After doing some thorough searching we were set on which Tempur-​Pedic mattress we liked and just needed to find the right place to make the purchase. Boy did we feel blessed when we met Nick at Mattress Connection.
My wife called today and reached Nick in last 30 min before they closed. Within secs, let’s just say Nick made us a deal that blew every other store out of the water and had us driving directly to store.
Once at the store, we found Nick to be as sincere, generous, and thoughtful as he was on the phone. Even when we were unsure what size mattress box to get, Nick was so attentive and thoughtful in his feedback and advice even when the store was past their closing hours.
In the end, we finished the purchase and were smiling ear to ear with that amazing feeling you have when you not only get a great deal but an amazing customer experience from Nick. Thank you for making our night and most likely the next 10 – 20 yrs for us as we enjoy our new mattress.
Mattress Connection, please make sure Nick is fully recognized for his amazing and natural ability to make customers feel comfortable, appreciated, and leave with zero buyer’s remorse. He is a model employee I would hire for any team of mine. Yes, this is a real buyer’s Unilocal post and not some fake friend post. That is how happy my wife and I are feeling right now from our experience here.

YOU CANNOT DO BETTER THAN MATTRESS CONNECTION!!! At the end of a busy two days of setting up my new apartment, I found Nick at Mattress Connection. Nick is amazing, knew I wanted to get in and out of there fast, and made a fantastic deal for me. I will remember this company and make sure all of my friends and Unilocalers know about Mattress Connection and their excellent customer service. No need to go anywhere else!

I’ve never bought a mattress before and Wayne (who’s been in the mattress business for 15 years) made it super easy! Gave a VERY good deal, the price beat anything I had seen, and the mattress was name brand and delivered for free the next day. Can’t ask for better service! They have a 30 day return policy as well, so if you don’t like your mattress after 30 days, you can just switch it out.
Seriously, if you’re looking for a mattress, you have to check this place out! Even if you don’t end up buying from here, they will teach you everything you’d need to know about the products! But, you SHOULD buy from here! They’re great :) all thumbs up.

Great store! Great customer service, Wayne was very helpful. Really easy nice experience all around I would recommend if you’re in the area.