Highland Park Glass Company

I hired Eddie of Highland Park Glass (via the company I’m working for) to install tinted mirrors into the windows of a client’s house in a room that we were still constructing. It was as bad of an experience as it could have possibly been. He was probably the single most unprofessional person I’ve done business with in Los Angeles.
Eddie claimed that he would do a couple hours of work on Monday and finish on Tuesday. He didn’t end up showing up or even calling on Tuesday. On Wednesday he showed up several hours late and he tried to finish the job and messed the mirror film up and had to go back to the distributor and buy more. He said he would finish it on Thursday. On Thursday he came back late yet again (and again didn’t call to let us know he’d be running late) and did a bit more but it still wasn’t done. We made very clear to him throughout this whole process that we were completely holding up construction (because there can’t be dust in the room during mirror installation) and that this was costing our client a lot of money. He brushed it off and said it would be done Friday. We told him it absolutely had to be done on Friday. On Friday he showed up late again, messed up the film yet again, then went to buy more without telling us he was leaving and then didn’t return until close to 5PM, when we were all scheduled to go home. At this point we were quite mad and told him we didn’t need his work anymore, as it had taken a whole week to do a job that he said would take him 1 – 2 days — and it STILL wasn’t done and there was no guarantee that it would be done anytime soon.
He refused to return ANY of the deposit of $ 2000 (for a $ 3500 total job). We then emailed and texted him and we never got a response nor a cent of it back. The company we work for are pursuing legal options to get the $ 2000 back.
In the end we went to another glass tinting company who did the job in about 5 hours in one day and charged us $ 1050 (less than ¹⁄₃ of Eddie’s price!), and did a much better job with a much higher quality film.
I highly recommend not working with Eddie/​Highland Park Glass, but if you are even thinking about it then be sure to get all job requirements in writing and double-​check that he’s not drastically overcharging you.
I know he has a lot of good Unilocal reviews but I find it hard to believe that they’re all real — the installer that we contracted told us that he has had to redo jobs originally done by Eddie before and that he thinks his reviews are probably mostly fake, as how many small window installation companies have 80+ reviews? This makes sense and I really wish I would’ve realized that beforehand.

What can I say that has not been said about Highland Park Glass. Eddie helped us install 3 windows (2 fixed and 1 sliding). Eddie and his crew did a great job. We have received countless compliments on the windows on its craftsmanship. We have and will continue to refer Highland Park Glass (Eddie) for all glass/​window work.

We’ve worked with Eddie and he wife over the years and have been 100% satisfied. Eddie is super thorough and a true professional. We had our patio enclosed with glass and he and his team did a beautiful job. We called him back three years later to have it removed due to city permits and he was able to accommodate a last minute request, came to our house after hours and completed the job by 10pm.
Eddie listens to the clients’ needs and provides quality craftsmanship that truly stands the test of time. I would highly recommend him and have done so to my neighbors, family, and friends.

Eddie and his guys came through for me once again!
This is the second time my dog has broken a window (he hates the mailman…) and I had Eddie come out to fix it. Both times he has gotten the job done quickly and at a very fair price. And he leaves the area job spotless, not a shred of glass to be found.
Today, I called him to schedule, he was here and completed the job within 2 hours of my call.
I will only use and recommend Highland Park Glass Company.
**No dogs were harmed in the making of this review :)

Eddie and his nephew Marco did a phenomenal job installing our glass cabinet doors; and also rebuilding and installing an original window in our house with custom glass. Very professional and highly recommended… cheers!

I needed to purchase two large pieces of glass to be used as dry erase boards in my office. Of course I needed to have these installed as well. After some phone calls in which some vendors weren’t even willing to deliver the glass, much less mount it, I came across Highland Park Glass.
Eddie, the owner, provided a reasonable quote and came out the same day to look at dimensions and to makes sure the glass would fit in the freight elevator in our office building. I called on Monday, by Friday of that same week the glass had been mounted and was ready to be used.
Eddie and his crew were very professional and got the job done quickly. The two 10′ x 4′ glass dry erase boards were mounted on brushed nickel standoffs. Both glass boards are perfectly leveled, securely mounted and look great! Their attention to detail is impeccable. They even cleaned up any dust that was created from drilling into the wall and wiped down the glass before and after the install.
If you need glass work done quickly and done right, go with Highland Park Glass.

I’ll make this short and simple: I called last Tuesday and spoke with Eddie right away. I told him my frameless glass shower door needed to be adjusted, and he agreed to come by on Saturday to take a look and fix it. He said he’d check in with me on Friday to confirm. Come Friday, he never called. And on Saturday, he didn’t show up and I never heard from him again. Incredibly unprofessional.

Had an emergency window repair and Eddie came out right away. Great service at a great price, will definitely call again if my son breaks another window!

A glass pane in one of my built in cabinets broke, and it’s an old kind of cabinet door with small, tricky molding holding the glass in. I brought it in and they were able to fix it very quickly for a fraction of the price I was quoted at other places.

Came out really soon after I called. Price was just as quoted. Installers were very nice and professional. Thanks!

Very experienced, professional, great customer service, on time, reasonable pricing and many more…, they came and fixed our restaurant door in one day and we are very satisfied and we highly reconfigure them

Mira is the best. Rough estimates gives you a start and from there they will take care of you. My glass window is now complete. They quoted and kept their word.

They came out within an hour and fixed my window good as new, and stuck to the price that was quoted to me. Can’t get much better than that.

I have had a great professional relationship with Highland Park Glass for over 5 years. I manage 2 apartment buildings in the Highland Park area of L.A. and have utilized their services on many jobs. They have an astute expertise on a multitude of repairs on a variety of doors and windows and their work is always performed with the utmost professional care and cleanliness. I will continue to call on them for future jobs and highly recommend them.
Steve Scarlino, Property Manager

I had an admittedly pretty straightforward glass replacement need. I drove over and they were able to cut and deliver the piece I needed while I waited. The folks that own/​work there were very pleasant and the glass was reasonably priced. Doesn’t get much better than that.

Ridiculously unprofessional. I needed a piece of glass cut to protect a small table top I was about to purchase from Craigslist. In the middle of my transaction, I called Highland Park Glass to find out the cost and after a detailed description I was quoted $ 20. I drove the table directly to the store and was told the price had changed to $ 30. I agreed and the person waiting on me wrote me an invoice. Several days later I received a call from the same gentleman I had been dealing with who told me he had made a mistake and now they would charge me $ 60. I told him if he had told me that the first time I called, I would not have bought the table. He said he would make up the difference himself and the table would be finished in a few days. I waited a week and called in and I got crazy dishonest Mira who was all «darling» this and «dear» that and told me she hadn’t made any progress on my table. She rearranged the story and said that I had suspended the work, not true. I asked her what had happened to the gentleman who said he would honor the $ 30 price on my invoice and she gave me a histrionic convoluted story about how even though she would lose money and take a huge loss, she would «give» me the glass for $ 50. She made it seem like she was doing me a huge favor by upping the price twice, keeping my table for 2 weeks and taking $ 50 out of my hide. This is an unethical business practice. A written agreement is a contract and she should have honored it. I told her I was unhappy and came to pick up my table which was now dinged up and chipped. Our face to face was not pretty and it ended with me telling her she was nuts as I tucked my table under my arm and got the hell out of there.
If someone does something nice for you, you might tell 3 or 4 friends. If someone does something nasty and shifty to you, you’ll likely tell everyone on Unilocal.
Go to Tom’s Discount Glass instead. They’re kind, professional and you won’t feel like you’re compromising your safety when you go in.

How do they have 4.5 stars?!
I think the high ratings are because Mira and Eddie are very charming and adorable, as long as everything is going smoothly. I also think that if you need super basic glass work, these guys might be just fine. But if you care about craftsmanship and quality, I highly recommend you look elsewhere. It’s shocking how terrible the windows were that they did for us and I had to send them back three times and they were still terrible.
If you don’t believe me, do yourself a favor before you hire them– go to their office and take a look around. It’s a disgusting hoarders pigsty and in all honesty is an exact reflection of their lack of professionalism and quality of work. Hopefully when you’re there you don’t catch Mira verbally abusing her husband and employees and screaming at the top of her lungs in front of you. That was a terrible and incredibly uncomfortable experience to witness and boy the temper on there is radical. Eek!

GREAT EXPERIENCE.
I had a window broken in my front door and needed it replaced quickly. I called around and was given the runaround by different glass companies. Finally I called Highland Park Glass Company and spoke with Mira who was kind and helpful. She quoted me the lowest price and was able to have someone come the very next day (everyone else said 3 – 4 days a least). Even though my need was a small project, they still took care of me and showed me wonderful consideration and service. They called me in the morning to let me know exactly what time they would be there and were right on time. Eddie was super friendly and kind and was extremely efficient — in and out in less than an hour — and the window looks great! Thank you so much Mira and Eddie I will be using you again for sure!

THIS IS NOT A REVIEW OF WORK PERFORMED
I live in Highland Park and was very happy to find a local business that could take care of my needs.
2 weeks ago I began this process. Called first time to no answer. I left a detailed message with all of my information and time I could be reached. Never received a call back.
Called second time 2 days later. This time I spoke to Mira. I explained my problem and what needed to be done. She told me that they were very busy at the moment and asked to take all of my information so she could get back to me. I happily gave her all of my info. She never called back.
2 days after the second call, I called again. Spoke with Mira again. Explained who I was and what I needed again. She said they didn’t have anyone who could go out immediately but would have someone soon. Again she took all of my information and said she’d get back to me.
It has been a week since that last call. I’ve not heard from them at all. Helluva a way to treat a potential customer.

Highland Park Glass was the first place I called to get an estimate on my dining room table. I usually get at least 2 companies to come out here to get estimates, but for some reason I had a great feeling about Eddie so I ordered with him right on the spot.
My glass top arrived 3 days later and It was much better than we expected. Eddie and his guy went beyond what’s expected to set it up for me beautifully.