HealthCare Partners

This place would have zero starts if it was possible. People come to urgent care because they are not feeling well and the staff has zero sense of urgency or care for the patients. I’ve been sitting waiting to be seen for almost 2 hours only to be put in another waiting room. They are not busy with other patients! I can see them taking their time setting up rooms discussing their food! While patients and children wait in pain falling asleep in their waiting room. The bathroom is sketchy. It’s so sad I looked at a bunch of places in LA for urgent care and most where closed– this is the only place that was opened. The lack of urgency and care for patients is pathetic safe time and hopefully you find a better place.

I went to urgent care about a week ago, one word to describe this place is unprofessional ! Even the doctor who saw me ! So disappointing.

Well, I have definitely experienced better. In fact, for $ 3.99 I used the Urgent Care app on my iPhone to get treatment from a physician after spending several hours at HealthCare Partners. I realize doctors hesitate to treat any symptoms that appear to be viral, but I took myself and child to urgent care after being sick with no relief for over five weeks. I had viral like symptoms but with sinus pain. After completing the required paperwork and triage process, we were finally called to a room. The doctor came in and said that there was nothing he could do for my child and recommended an antihistamine for me. I declined and told him I already had tried that. I should note that I had already told the triage nurse all of this. He then said that he could give me a prescription nasal spray to try and help address my congestion. I agreed, resigned. He wasn’t mean, but he seemed like he didn’t want to be working. He said that I should be good to go. I asked if I should wait in the room for the prescription. I explained that I told the triage nurse that I wanted to take a paper prescription because it allowed me to use a drive through pharmacy due to the late night hour with my little one. He left and came back with the prescription. Here is where it gets interesting. The next day, I received a call from a Rite Aid I used to go to telling me my prescription was ready. I asked what the prescription was. It was for an antihistamine prescribed by the same doctor. I was stunned. The doctor had read the triage notes and prescribed the medication to the pharmacy on file before even coming into the room to examine me. I think that speaks volumes. So after talking for much longer to a physician through the Urgent Care iPhone app, I learned that I likely had a sinus infection and was given many more suggestions to comfort my child. Five days of an antibiotic later from the phone-​based, doctor, and I was better.

I took my mom into urgent care because she was not feeling well. I had to take her twice, once in the morning and once in the night. The morning team of Brenda and Wendy were great, very attentive to my mom. In the evening, I had a black male nurse who was obviously unhappy that he had the be working. He was very rude and short. If you do not want to be in a field where you need to provide care, then find another job.

They come n go as they wish !!! I am so upset so tired I am so upset. I am totally into reservation nobody knows yet I am here.

I came here after I fainted and hit my head. This was a Sunday morning around 11am. I waited in the waiting room for about 5 minutes! The triage nurse was kind of rude and seemed annoyed to be there but once I left triage I was immediately called in to be seen and the nurses were super sweet and Dr. Lim was great! She didn’t rush through my check up. Since it was a Sunday and I’m guessing the xray and ct scan room were closed they had to transfer me to California hospital for the scan and then transfer me back which was really annoying, but everyone along the way was super nice and sympathetic, I’m guessing since I had a big swollen black eye. There was a nurse who seemed like she had no idea what she was doing and the other nurses seemed exasperated by her but other than that everyone was professional and helpful!

Worst experience of my life!!! This horrible place made my mom wait with a broken ankle for 2 hours! They left us in the room for hours! Worst place ever!

The service here is poor. The doctors I have seen here do not appear knowledgeable. I have never been able to see my primary care physician and have been assigned to this facility since 2008. Most providers do not appear to stay a long time.
I am forced to go to urgent treatment when I get sick.
I have written and voiced my concerns to management and requested on several occasions for a call back since May 12, 2015 and have yet to get a call.

Called and spoke with a male operator. After making it crystal clear that there is no health insurance available and asking for advice regarding getting stitches. Was instructed to go to ER. I asked the operator what they would do if they were in a similar situation with children and I health insurance and they said they would go into additional $ 10k+ date for 5 stitches. Not helpful not empathic

Today was my second and last visit to this place!
For starters there is nothing urgent about the care you receive here. Their triage process is inefficient and to make matters worse the support staff are unprofessional.
I could go into great details but let me spare you. In short I waited about 2 hours to be seen by the doctor for about 5 minutes. I left with unanswered questions and feeling very uneasy about my condition. I’ll be seeing my primary tomorrow.
I wasted money and time because I didn’t want to go out of my way. Don’t do the same!

I had a question and I was placed on hold for 12 minutes! He said the clinic was closed but I didn’t believe him. Good thing I did not believe him because they were open! How dumb!

So after waiting for 45 minutes in Libby I went to the receptions and asked my apt was at 1040 how long does it take to go in
Her response was its only been 45 minutes. So again how long is the Normal wait I
Answer it varies on how busy the doctor is
Question why do you make an appt if you cannot keep it. Answer I don’t know
Finally after 55 minutes take me in. After taking blood pressure waited another 25 minutes for dr to come in
I guess we will find another healthcare facility

Health Care Partners are the worst! They are just so full of red tape and just APPALLING customer service. Here are some of my experiences within the last few months:
— Our toddler broke his leg. We went to Urgent Care. I said to the receptionists, «Hey I think he may have broken his leg. Before we stay here for who knows how long, do you have an x-​ray machine?» The receptionists say yes we do. So, FOUR HOURS LATER, they do an x-​ray and they say, OK now you have to go to a children’s orthopedic hospital because we don’t put casts on here.” DO YA THINK THAT MIGHT HAVE BEEN PERTINENT INFORMATION TO TELL ME WHEN I CAME IN? My son endured a lot of pain and discomfort that he didn’t have to because of the receptionists’ incompetence, lack of caring, and just plain stupidity.
— Being put on hold for 20 – 30 minutes just to talk to someone about a referral. Couldn’t even get an operator.
— All the specialists I’ve seen (four) are only there a half day a week, or maybe a day a week. Good luck getting seen.
— Being told I have to wait 2 months to see a specialist EVEN THOUGH I’M IN PAIN AND HAVING TROUBLE MOVING AROUND.
— Being passed around from operators (who connect me with the wrong location) and through their phone tree for twenty minutes only to have the automated system just hang up on me. By the time I got a live person on the phone, what do you know, the reception desk for the floor my specialist was on (he had no reception of his own) had closed. At 4:30. Of course.
— Can’t message your specialist, can’t even leave a voice mail message for your specialist.
— Leaving messages with the scheduler at one department and no one bothers to call you back.
— Waiting 10 days or more for a referral authorization.
— Being made to watch weird/​annoying health care propaganda & ads in the waiting room.
It is clear that this for-​profit company exists solely to siphon off fees from the insurance companies that pay them while trying to make sure patients get as little care as possible.
PS Health Care Partners, please spare me your automated reply telling me to call you main number. Like I have 45 minutes to waste on complaining to an uncaring operator. Thanks but you have wasted enough of our time.

How much dissatisfaction can you possibly provide? Now policy is no pediatrician for kids under 5 Monday through Thursday? Thanks for nothing! Don’t even deserve this one star!
I’m leaving Healthcare Partners and taking my family with me!

I received the auto response from them on Unilocal for bad reviews. It listed their main Administrators phone number. I called, left a message to please call me and explained the services that were bad. He never called me back or tried responding. No wonder the facility is falling apart.

If you want to live or get healthy don’t go here!!!
I came here as urgent care and now know better. The following are all that happened to me in one visit.
–You won’t see a doctor but an assistant
–They will loose your chart in your first visit
–They will not swab or actually test you (I called my insurance hotline nurse later in the week because, surprise, I was still sick, and she was surprised I wasn’t swabbed)
–They will be extremely rude to you
–When you call them back because you are still sick, they’ll tell you they’ll have to charge you again and claim its not the same thing
I would give them no start but that is not an option.
Just don’t go here, the incompetence is breathtaking

Came into the Urgent Care for pink eye. I was in and out in exactly 55 min. And I got my prescription filled there too ! I must say that this place has really changed since I first came here a year ago.
The reason why I gave it 4 stars was because there were a few used dirty gauzes on floor in the examination room.

Bring something to read. The wait is pretty long.
The staff are nice and the waiting rooms all have TVs.
There is a lot of parking which is greatly appreciated, especially because it’s right across from the LA live.

I visited this urgent care for the first time on my lunch hour this past week. The three stars is for the free parking and the fact that I got seen very quickly (it only took about an hour or so to be completely done).
The reason that I am only giving three stars? I have had pain for over 3 weeks, so the doctor wanted to do an ultrasound. I couldn’t do it that day, since the wait was almost 2 hours. The doctor and nurses said I could have the ultrasound at the urgent care near my house the next day (a non-​work day for me). I was given a referral and told to bring it to that urgent care. When I get there, I find out that not only is the referral written for a location that doesn’t even do ultrasounds (they refer to an outside vendor), but the referral is from a Region IV Healthcare Partners to a Region III, so my insurance won’t even cover it (I’m Region III). Total BS! Administratively, I’d give the Downtown LA location zero stars if I could.
So, I called them back, and was told that I could make an appointment with their radiology department… get transferred, and no answer. Left a voicemail… no callback. After 4 days, I called again. Got transferred to radiology voicemail again. Called back a third time, asked for the nurses’ desk, and told them I wasn’t going to leave a message… I wanted to talk to a human. Magically, they were able to transfer me to a person! After being on hold for 5 – 10 mins, I finally find out that their first available appointment is a week from now!
This was one of the worst experiences I’ve ever had with a medical group. Obviously, patient health is not a priority.

Ive been coming here for a few years. I love there is free parking across from LA Live, I love how I can walk right in, put my name down, pay $ 20 (co-​pay) and get called in to see a doctor.
Never had any real problems with staff or anything. The only thing I would advise is if you come at night around 9−10pm it gets suprisingly packed. Mostly because they service urgent care folks and near death senior citizens in the same facility.
Come late at night, expect an hour wait to see the doctor. Mine was almost a 2 hour wait. Frustrating? Perhaps, then again im not going to the hospital for fun mind you, this ain’t disneyland after all.