Los Angeles Urgent Care

I came here this morning after I yawned and dislocated my jaw. Needless to say, I was freaking out. Staff was friendly and polite and did a good job of calming me down and bearing with someone whose jaw was stuck open. Intake took a while, but they had me fixed up within an hour of arrival. It took them longer to discharge me, but that was because I had to wait to get X-​rayed. This place gets busy – I arrived around 7 and there was no wait, but when I left (around 10), the waiting room was full. ALSO, they have a free parking lot next door, so don’t worry about trying to find street parking.

I would come here if I lived in Downtown LA and I had a sinus infection, ear infection, or otherwise something super simple. I came here after a car accident where I did not feel like waiting in an emergency room for hours. I did not see the point in paying upwards of a grand to have an ER doc take some basic x-​rays and put me in a knee brace. I remember seeing this place one night hanging out in DTLA, and decided to stop here since it was on the way home. To start of my critique, the wait time here was absolutely atrocious. I felt the need to be seen cause the side of my knee swelled to the size of a baseball, and it was clear it was filled with blood. I got called in and x-​rayed fairly quickly, but waited some time for the films to be processed. My diagnosis at the end of the visit was a «medial collateral ligament sprain», and I was told to rest a few days and I would be fine. I was also told a knee brace was not necessary as it would weaken my knee. Well 4 days later I still had no ability to put weight on it, and I was still bleeding under the skin. I made an appointment to see an orthopedic surgeon by my house. After 2 x-​rays I found out that I had a fracture. I shouldn’t have put weight on it and I should have been in a brace. My treatment was delayed 4 days largely in part to negligence on behalf of the radiologist reading my study. So please do not count your bets on this place. It was total crap diagnosis, the place looked run down, and it smelled bad.

The staff was friendly and professional, got right down to business, and were very efficient. We were VERY pleased with our experience there. Thank you to the health professionals who treated our urgent matter with care.

Wonderful staff. We were visiting from out of town and everyone was so accommodating and helpful and we couldn’t appreciate it more!

This place is the worst urgent care I came on a Saturday morning 4 am I was not able to see the Dr until 7 am I brought my wife cause she was in pain and they didn’t bother to hurry on her service they kept us on waiting room for almost hour and half and an extra hour and half to see the Dr this place is a joke on service really they r not good I really have to find another urgent care in case I have an emergency in hours that other urgent cares are closed I totally do not recommend this place

Quiet literally the worst place to get care. It’s a joke that they say this is an urgent care center because there is nothing urgent about it. Your better off making an emergency appointment with your primary or just going to a regular emergency room… The staff is completely unorganized and seems to lack any knowledge of how to efficiently or properly serve patients in a timely fashion… I don’t even want to think of the sanitary practices of this place in disinfecting chairs, tables, etc, as I feel I may get sicker after leaving here. This location is in desperate need of a complete over haul in management, and people from other more successful locations need to be brought in to teach the staff here… If this place closed tomorrow, no patient would be hurt by that fact and no one would be feel as if a disservice was done to the community. THIS PLACE IS CRAP!!!

I will make an attempt to make this short but sweet.
I called this morning, to my health insurance provider, and since I changed primary physician (I have a HMO plan) they gave me the address to this urgent care. Since I changed primary physician over the phone, the representative of the health insurance, called the urgent care for me and faxed them the updated information. I was told that there should not be an issue when I check myself in at the urgent care. In the afternoon, I went to the urgent care and told her that my representative sent a fax over a few hours ago — did not check and straight out said, «We didn’t get a fax today» — in a rude voice. I asked her kindly to check because I was told there will not be a problem, I sat back down, and another front desk person was there, and I asked if my faxed came through, she replied that they receive faxes all day along and it will be better to fax a new one. I talked to another representative with my health insurance and said they received a confirmation that my faxed went through and gave me a name of a person who received it but went ahead and faxed another one. I confronted the front desk person and gave them a name, but she said her shifted ended and did not leave any notes. The check-​in process took about an hour.

The process to check my vitals was ok. Waited in the lobby room, it was half full, and waited about 45 minutes. The medical assistance looked exhausted and had «I don’t care look» lol — I do understand he might had a long day but no issues with him.
After another 30 minute wait, I was called in. The respiratory technicians, physician assistant, and another medical assistant were very nice until I met one of their nurses. After an injection, I was told to wait until I do a treatment, I asked if I may use the restroom, she stated to «WAIT.» After a long 45 minute wait, I stepped out and bumped into the nurse and said where are the restrooms, and told her I been in the room for awhile. She gave me an ugly response, «You ain’t the only patient in her, there are other people here besides you!» I gently and respectfully responded that the complaint was not the wait but that I do need to use the restroom, I do have observational skills and can count how many people are waiting in the lobby. I took it upon myself to search for the restrooms, I went to three restrooms (unisex), but they were either occupied for closed for cleaning — so I waited outside till someone came out. I bumped into the PA and said he thought I left the building; no, just need to use a restroom. After I return to my room, the respiratory technician came and did my treatments and waiting for another 30 minutes, and I was gone.
Over all, I was there for a good 3 ½ –4 hours, from beginning till end. They do need to improve their customer service more. I would have gone to my primary physician but he was unavailable and urgent care was my last option (I know I was not that sick for ER: not a life or death situation… well border line). I will not plan to come here again.

This is the dirtiest, trashiest, most vile looking establishment I have ever set foot in! I came here last night because I have strep throat and needed antibiotics. I was scared to death when I went in and saw all the sick coughing people sitting around. The girls working at the desk were all super bitchy and needed to change their attitudes. When it was my turn (after waiting forever) they wanted to send me into a room that a little kid had just come out of after severely coughing in and not covering his mouth. Nobody even bothered sanitizing the room. I kept asking to go into a different room and obviously they had more rooms but were being stubborn and saying I had to go in that one. The receptionist had the worst attitude and kept sniping at me «everyone has germs». I ended up walking out because dealing with the employees was like dealing with 2 year olds. It wasn’t getting anywhere and I would not put my health in their hands. I cannot even explain to you how trashy everybody was. I would not recommend this place even if you feel like you’re dying. I am already scared of doctors and I am even more scared now after this experience. I’m lucky I made it out of there alive.

I went in on a friday night at about 11pm for what I was sure was appendicitis. I had already called the 24 hour line on my insurance, and spoken to a knowledgeable nurse. She advised me to rush to urgent care. And rush I did. I didn’t expect much from the facility — dirty was expected, crowded was expected, even the slow useless staff to sign you in didn’t surprise me.
I didn’t really surprise me that I had to raise my voice to get someone’s attention to sign me in either… because no one wants to work anymore apparently.
What did surprise me was after explaining to the front desk girls what the issue was, after waiting 48 minutes to get called in to give urine for a pregnancy test and have my vitals taken, then sent back outside for 59 mins, to get called back in — the doctor on call tells me that there is «nothing I can do to check your appendix — i need a ct scan, and I have no ability to do that tonight»
OK. First of all, if you are unable to help me, you need to tell me that when I first walk in, not over 2 hours later while I have been withering in pain in your waiting room. Second, there is NOTHING you can do? I’m not a doctor, and I know you can examine and patient and see how urgent it is. If the appendix is swollen, you can tell by examination. He is the professional, and there is NOTHING he can do?
I did have to force him to examine me, and after noticing that I was not backing down, he did finally relent and tell me his best hypothesis. Doctors are so damn terrified of being sued, that they don’t want to touch or examine anyone anymore.
Overall, not the best facility for ‘urgent’ care… but I would guess it is better than waiting for 4 days in an ER.

Arrived Sun morning @ 7 am, parking lot empty & no one in the waiting room. Was told, «The wait is an hour because we are changing shifts.»
The care is fine once you get it. Just don’t expect immediate care to your urgent emergency. It might be faster if you know their shift schedule, but I doubt it.
Chairs in the waiting room are worn & uncomfortable after sitting for 5 minutes (you’ll be sitting in them much, much longer), a loud tv plays ²⁴⁄₇ on the wall and the bathroom smells like a truck stop. On the good side, they gave me paper towels to clean up vomit in my car.
Despite all that, it was nice to get the treatment I needed by nice and friendly staff.
Written in the iPhone Unilocal App, finished in the iPhone Safari browser, ’cause that’s the way they have chosen to do it

Great staff and doctors. Only paid $ 68 (with no insurance) for the doctor’s visit and waited less than an hour at 8:00 PM on a Tuesday evening. Free parking in the parking lot next door — says $ 15 when there’s an event at Staples center, but just tell them you’re going to Urgent Care.