Four Seasons Healthcare & Wellness Center

Caring Staff and receptive to all questions/​concerns. This review is weeks overdue mainly because I have discovered how hard the staff at four seasons worked to take care of my mom. I’m taking care of her at home now and let me say; hats off to the staff who always had my mom looking good, her room clean, and food/​med on time. Mom was at four seasons 3 months, we had plenty of request and we were always met with a willingness to help. All staff members were great, nurses director though by far was my favorite go to person. My mom recovered as well as she did thanks to the care she received at the four seasons. Thank you!
Only reason four 4 vs. 5 stars is that patients are not fed a diet based specific health condition but they allowed us to make changes to my mom’s food options and it worked out great.

Even though I was only there for two weeks my experience was overal A-​Okay. The staff was very nice and except for loosing my underware in the laundry not bad. This was my third stay at a nursing facility in the past couple of years.
I chose Four Seasons mainly because of its nearness to Sherman Oaks Hospital and my doctor.
In the Rehab Room they have a big screen HDTV. This made Rehab go faster while watching my favorite videos on YouTube.

This facility is rated 2 out of 5 stars by medicare.
This facility is owned by: shlomo rechnitz
A few days ago, my father after having breakfast was taken to therapy and the brought back and left in his room unattended. He vomited and aspirated and is now at St. Joseph Medical Center being tube fed. The nursing staff at Four Seasons did not notice that my father had aspirated. When I went to see him in the morning I found him slumped to the side in his bed and wheezing — struggling for breath. I demanded a nurse check him and they found his blood oxygen to be 83!!! That’s a medical emergency. They had to get him on oxygen and transferred to the hospital immediately. I can only imagine what would have happened had I not shown up.
Also, recently, I was at this facility (Don’t be fooled: it used to be Chandler Convalescent Home) to see my father; he is a stroke patient in your care. I arrived at roughly 6:30pm and I was informed by my father that he had not received therapy that day. Since my father has some stroke related language deficits I checked with the nurses station to confirm. They called the therapy department and I was talking to an OT named Steve. Steve was very rude and presented a serious attitude towards my request for details of my father’s therapy schedule. I informed him to adjust his tone and to provide me with the requested information.
Later, Steve came to my father’s room to apologize for his tone and stated that my father had received OT and PT in the afternoon at around 4 – 5:30 (we never seem to get accurate schedule information from your staff). To placate me, he brought a calendar to log the daily times that my father is taken for OT and PT and he said that he would tell the staff that they should log the times that they give my father therapy — we hope that the staff will actually fill in the times as promised, but I’m not holding my breath.
Unfortunately, Today I was informed of another serious issue. The Speech therapist, Thomas, told my wife in the afternoon that he had been away for days (we were not notified of his absence) and he said that his replacement DID NOT SHOW UP — and as usual, we weren’t informed.
During these critical first few months of stroke recovery, I feel that my father is not receiving the proper timely care that he needs at Four Seasons. And the Four Seasons’ staff is operating under the assumption that they do not have to present a reasonable level of accountability to the family. Talking to the family and telling us that «we’re doing everything correctly, trust us» does not fly — we need documentation.
Another issue that I wanted to mention was that we continually requested that my father’s legs be elevated in order to reduce the edema in his leg (due to the stroke related right side weakness he has). Time after time we would find my father’s legs flat and his right leg incredibly swollen. After many attempts to have the nurses comply (they even put a not above his bed) his feet were not elevated. We eventually bought a wedge pillow ourselves to prop his feet up. His swelling has considerably subsided since we have been managing it. Left in the care of your staff he would undoubtedly still be waiting for someone to take care of it.
Another time, my father was given the medication for the man in the neighboring bed and that man was given his medications. Thankfully there were no serious issues as my father’s medication was similar to his neighbor’s. Your staff is aware of the incident. And the neighbors family was there when it happened as well.
Also, in my time visiting Four Seasons we have seen cockroaches in my fathers room. One time a dead cockroach was in the doorway and no one would clean it up — they would just look at it and walk past. My mother had to mention it to the staff. I have pictures of two cockroaches in the rooms.
Most of the time Four Seasons’ staff is spread very thin and my father (due to his aphasia) is left sitting in his soiled diaper for extended periods of time. Also, since Four Seasons does not have adequate staff, my father is not receiving any toileting therapy. Instead, the understaffed nurses rely on diapers. I don’t fault the nursing/​orderly staff as they are working as hard as they can — I do fault your management for what amounts to attempts at increasing margins by chronically understaffing your facility — to the detriment of quality care.
All of this happened within the last 2 months in their care. We are going to discharge my father to another nursing home for sure. DON’T LEAVE YOUR LOVED ONES AT FOUR SEASONS/​CHANDLER CONVALESCENT HOME.