El Pollo Loco

This restaurant is the horrible is place on Crenshaw that’s why they only have two stars… I advise anyone to stay away from El Pollo Loco on 28^th and Crenshaw they’re not sanitary they go in the bathroom and don’t wash their hands when they come out they’re very rude and Prejudice if you notice you will not see no more than one African-​American working there at a time stay away that’s why there are only two stars how did one I wish I could have done none!!!

Ok so this just happen today now I’ve been coming here for years never really had any problems I’ve seen others complain about the service being slow and I’m the type that prefers when people actually take their time cooking my food so my level of patience is different I mean when you live in California you gotta know that its over populated so if you think that places you go to aren’t going to crowded at some point your crazy so plan accordingly but today I decided that I wanted 2 chicken avocado tacos which are delicious by the way and so prior to that I realize that I had a receipt from two days ago and that I could get $ 1off on my next purchase of $ 5 or more so went I online to
and did the survey got my coupon code waited about 10−15mins before I left the crib get to El Pollo Loco order my food gave the cashier my receipt with coupon code only to find out coupon code did not work but too accommodate me I got a free drink not sure what the gentleman name was that help me resolve this but thanks again and I’ll definitely be back.

This is the slowest el pollo loco ever !!! I’ve been here lunch time dinner time late night! Always slow. Its ridiculous!
I saw a whole set of containers fall to the floor and they put it right back on the rack to use.

The worst polo loco ever. Horrible customer service. People have disgusting attitudes.

Thanks Nisha for yor great service. That’s why I like this location, I’ve always had a good experience here. I would suggest more workers especially on a busy Sunday afternoon. Takes the edge off the other workers too.

We conveniently oder at the drive thru on Sunday late afternoon between 4−5pm at this location since we running late and hungry to an event. In the few times I dine or eaten at pollo loco I would say this is the worst location I came across. Yes if this site would allow me as funny as it might sound I would minus tons of stars. First of all the drive thru was built narrow, Second to oder took me 10min for someone to answer the speaker, then it took me another 10−12min to get my food from a male who wasn’t friendly or welcoming charge and never return. I then found out that the young looking male had attitude issues with other employees which should not be take off on the customers. For the last part the food quality taste and presentation was why I’m writing this review! One of the items was a pollo bowl chicken was dry & burn and more beans then anything else. I also oder the avocado burrito same issue dry burn chicken and more rice then anything else. I was suggest go somewhere else. The food and service was terrible at this location.

Man this place sucks!!! They are rude unhappy can’t get your order right and serious took 10 min to provide me with my 8 pc meal. Horrible service and my meal sucked to !

I don’t often come here, but on occasion when I am starving and in a hurry, I will order through the drive through. I thought the whole point of a drive through was for speed. I waited over 20 minutes in the drive through line. The food was fine, but the wait for fast food was crazy long.

Slowest drive though on Earth. Like, «I could probably cook it myself» slow. Unless this is the closest El Pollo Loco try going somewhere else. Food is fine, employees are pleasant, but the drive through is ridiculously slow and has been for years and years.

Food is usually fine, customer service is also not bad. The only big problem is the security guy, who thinks he works there. He can take away your food if you left for the restroom, even if the plate is still full. He also can stand right before you and watch your eating, waiting for you to finish to clean the table.
This guy, probably, is very lonely, but it’s not the best solution for Polo loco cleaning crew.

20 minute wait on drive though, gets order wrong every time, and if you like brown avocado this is your place

Not only did I wait in line for 20 minutes. When I got home I realized my chicken was PINK. Unbelievable! Went back and the assistant manager said they check the temperature before it goes out. Well pollo loco dude it wasn’t COOKED THROUGHLY! A simple I’m sorry you had to drive all the way to return the food would have been nice. After many years of coming here I will not be coming back.

This is the worst El Pollo Loco in the city, the service is always bad with no respect for customer service and the place is always dirty. Does anyone there know what a mop is or know how to wipe off the tables. What about just picking up the trash up off of the floor I guess they are not trained to clean. The real reason for this review is that on Feb 23^rd I placed and order for the Ultimate Double Chicken Salad which mean double chicken which I did not get and when I requested it to be corrected I was told that the small amount of chicken was correct and the picture on the menu showing double chicken was wrong and the person aka Monica was so very rude with no concern with customer service and no one made any effort to solve the problem.
I called the customer service number at the bottom of the receipt but it is always busy as if they get so many complaints that they just shut the customer service phone line down. I would ask that if you need to get your fix on for El Pollo Loco please don’t go to the location 2801 Crenshaw Blvd. This place really sucks

Horrible service I was in the drive thru for more than 20 minutes WTF don’t waste your time here

While there is no difference in the food at this location versus any other location, the customer service at this location is the worst. I rarely ever post about fast food places, because hey, you get what you pay for. However, it seems like this El Pollo locations literally goes out of its way to hire every bad attitude chick they can find.
Once in a blue moon I get someone who is nice at the window, but you literally only see them once or twice before they are gone. They’re either promoted (because it’s not like it’s hard to be employee of the month at that joint) or they are given the boot for not being rude enough to paying customers.

I came in to satisfy a random craving for their grilled chicken salad. I waited in line and placed my order within five minutes. By the time I made it over to the salsa bar, my food was ready. I used to come here all the time before I moved, and I’ve never had any problems with my food.
This location (and the one up the street at Vernon) is a lot nicer since they remodeled it. But, that still doesn’t stop the vagrants and rude, filthy customers from leaving their trash all over the place. I hate that it then becomes a reflection of El Pollo Loco, as I see the employees busting their behinds off behind the counter trying to crank orders out. The salsa bar looks a lot better these days (you never know what colors the tomatoes will be in the hood, in general), but again, the customers take 10 containers, fill them up and leave them on the counter. Or they make a mess when they drop salsa all over the counter and into the other salsa. Hey, you! If wiping up after yourself is beneath you, then at least be a doll and notify an employee!

Evadney was Unprofessional, horrible customer service, fat, sloppy, and had a bad attitude. I only had 1 sauce, I asked for 1extra sauce and she didn’t even want to give me. She told me 1 was enough like. For real she needs to get fired. You work there for a reason… Do your job or let somebody that wants your job do it… The wait was 20 to 30 mins. She threw the sauce at me, snatched my credit card, and didn’t say thank you have a great night. I guess she didn’t want me to have a goodnight … I kept my cool and drove home as 1 unsatisfied customer. P. S. RULE #1 THE CUSTOMER IS ALWAYS RIGHT!!!

The chola taking the orders in the drive through is awful, rude, incompetent to say the least. You expect an organization like El Polo Loco would train its employees in customer relations. We waited trapped in the drive through for 19 minutes as a hostage, cant back up and cant drive forward. Once we got at the window and a quick glance inside is pretty evident where the problem starts. The Manager, with the door open he is on the phone in what appeared to be a heated conversation. Now come the «Chola» who can barely put a sentence together at the window and she is chewing gum. Totally disorganized with no direction just selling chicken to herds that line up to be fed. Would i recommend this particular El Polo Loco location? The answer is a resounding NO

Not too bad– the service was friendly and the employee was friendly enough. Granted this was at around 10:30am on a Tuesday when most people are at work or the bums are asleep or watching TV.
Love that cilantro ranch dressing they have –it’s deeeeeeeelish! I’m not a big fan of spicy in my food which is what happened to my stuffed quesadilla but hey it was edible.
The parking situation wasn’t awful but I can see how it can get nightmareish.
Doubt I’ll be back here but if my travels take me in this direction, I MAY pop in again.

Half of what makes this place unbearable are some of the unruly customers.
The food is fine. Never gotten sick. It could use some tidying around the salsa bar, but once again, that’s the result of sloppy, careless customers. They sit there, filling two dozen little containers with various salsas, dropping excess on the counter, or letting it drop into the other salsas, without any regard for anyone else besides themselves. Yup, people are assholes.
CUSTOMERS. I saw one dude wait almost ten minutes in line and he took another two minutes to read the menu, while the dozen people behind him in line thought of various ways to kill him. Another lady ordered a two-​piece meal and a soda. When she picked ‘em up, she asked for some salsa. The lady working her ass off to expedite orders gestured to the salsa bar near the center of the restaurant. Get this: The lady says, «I don’t have enough hands.»
(Let that settle in.)
«I don’t have enough hands,» she said, as she looked at the bags strapped to her hands with explosives. WTF?!? Put the ONE, single bag you’re carrying down, put the soda down, and help yourself, you idiot. Wow. I could only marvel in her idiocy, as I waited for my meal. This went on, with details that would only bore, but let me tell you the scariest part: This lady, who couldn’t figure out to put down what she was carrying in order to free her hands up… This lady got into a car and drove away. She’s out there, people, behind a multi-​ton killing machine on wheels.: /​
THE DRIVE THRU IS A NIGHTMARE! I know you want to do it – give it a shot, and see how bad it really is, but trust me… Just go inside. If you see NO cars in the drive-​thru, you might be in luck, but then again, you don’t get access to the salsa bar. The parking lot just adds to the clusterfuck, at many times locking you into the drive-​thru lane, prematurely. So, get ready for the wait.
BRANDON. He’s the man. He’s got that shit on lockdown. Smooth, professional, and doing it with a smile despite the many jagoff customers he deals with – and I’ve seen him very calmly, and with an admirable demeanor, handle the most ignorant, short-​bus assholes I’ve ever seen in public without handlers. Brandon is gonna go somewhere in life. He’s got an attitude that whoops the hell outta most others’ and with his cool head, he’s «headed places.»
I learned that extra tortillas are $ 0.27. I think that’s a pretty killer deal, so hooked up what I thought was two tortillas, for $ 0.52. It was two baggies of ‘em. Sweet. Now, I don’t have to ration my tortillas… I can be a tortilla tramp. Word.
Overall, not as bad as everyone says, but barely skimming by with three stars because the location, the traffic, the parking lot, and the HORDES of idiot customers are all kind of a suckfest. 80% of the time, they don’t open the containers to show you that you’re getting what you’ve ordered and that kinda bugs me. But, hey, THAT’S WHAT I HAVE HANDS FOR!!! :D