AutoZone

The worse customer service I have ever experienced. The way the sales associate Ramiro acts looks like he is doing you a favor. They never remind you about your membership as CVS associates do so that do not put points on your account. After all, when I recalled and asked him to put my points on my account who he refused to do it in a very unpleasant way. Won’t never go shopping that store again nor would recommend my friends.

Went to this location last night to get help with my car battery since my car had to be jump start for me to get home. I ask for help and a sales person check my car battery. After a couple tries he says your battery is still good we can not replace it under warranty. Today went to another location and testing showed a replacement was needed. This location needs better sales and customer service.

Save My Night! Excellent Customer Service!!!
After enduring the Rude Customer Service from the Worst Autozone Store @ Koreatown (Vermont & 1^st Street), and getting a Great Customer Service from Autozone @ N. Glendale & Alvarado… I proceeded to this store with my Mechanic per his recommendation.
It was already 9:45 PM and the Manager & Technician knows my Mechanic… they not only did a Battery Check Up but did check up the Alternator as Well… Turned out my Alternator is Good hence it was a Bad Battery on my Daughter’s Scion XA. This is a Complete Opposite result from the Diagnose or Test Made at the Worst Autozone Branch @ Koreatown who said the Battery is Good therefore it could be my Alternator that has a problem!
There & Then I purchases a New Duralast Battery with 5 Year Warranty.
My reviews on the 3 Autozone Branch Store is a Classic Example What a Great Customer Service brings to One’s Business… Immediate Sales…& a… Repeat Customer!!!
Manager & Staff’s Customer Service in this Store are EXCELLENT!!! You are a Customer not just a Number…

Slow workers and not too knowledgeable. If you know what you need go here and just pick it up but if you need info, check online and get a part number or you might be making back and forth trips.

Cashier ERIC — extremely RUDE with poor
, I had a bad experience in this store. I went to buy a mirror for my Civic. They ordered and requested I pay up front. They won’t mail to your home but insist it arrive at the store although it’s already fully paid by the customer. I called and drove twice — still they couldn’t locate the order.
I came a 3td time and a young sales guy had trouble locating the item. He called «manager» Eric W. who promised to help while the young guy went to attend customer who lined after me. Meanwhile Eric W. kept taking other people from the line. After taking two customers I told him my order was still incomplete and this was poor customer service. As I spoke I passed fast my receipt to him. With an upset face he yelled «Next time If you push that receipt to me — I will kick you out of the store!»…I was shocked… What? Then he disappeared behind the shelves. When he appeared a moment later he held the box with my (prepaid) order at a distance saying «here is your item», but would NOT pass the box to me. He started taunting, «Do you want it?» several times. I told him, «Would I order, pay and drive here to pick-​up something I don’t want?» But he didn’t listen and kept taunting, I told him «Not anymore.» So he marked on the computer «Damaged» (which is not true — the box was not opened at this time) and induced return. He continued taunting by saying «Do you understand English? Huh?» He made me so upset, I told him that being Mean and obese is not healthy. He replied: «I’m obese, but happy and You– Ugly! See, same for you» There were several other customers and his co-​workers in the store and he didn’t care who saw his display. His co-​workers looked away and not to stop him. Seems his outbursts is usual for them.
Read the other Unilocal reviews about Eric W. — some are hidden reviews below, from female customers all the way back to 2012. They mentioned how he was discourteous and sexist toward female customers, specially who came alone. So from 2012 to 2015 Eric’s temper and manners getting worse and worse.

Super convenient being next to the freeway and open later than pep boys.
Don’t bother going at 955pm because they closed their registers early even though they close at 10pm. Super annoying.

Mgr Miguel Valenzuela is very unprofessional with the customer we had purchase a battery for our vehicle and we notice that it was working then the vehicle would not stay on so we called and he said bring it in and have to see how the condition of the battery we did and started telling us nothing is wrong with battery if you want the other one its just vibration nothing else was very unprofessional and instead of trying to help us just being rude another customer also left very mad for same reason he thought he was a mechanic made us feel like we were wrong and that maybe it was alternator forcing us to buy and alternator and I just told the gentleman who help us just give me my money back and my core and I will never ever buy or shop at an autozone anymore

Needed a part for my truck walked up and it was locked. Looked at the schedule and it read business 730am to 10pm and I looked at my watch and it was 950. The guy told me «oh, we want to leave at 10 so we closed earlier». Pep Boys it is from now on.

I’ve only been here once, but the customer service seems ok. I had no problem getting help, but I went in at the time when there’s only around 2~3 customers in the whole store including me.
The plus is that I found the engine oil & stuffs they have on promotions are a lot cheaper compare to Amazon, so that’s just great!

Ask Eric, has great Customer Service went over & beyond been there twice & both times he has been extremely helpful.

Got the best things for my car here at this autozone. I thought the one in glendale was great but this one is even better. By far im going to start coming to this one more often:)

My wifes Unilocal.
Jose O, a tall young Hispanic male, was very helpful. I brought him a wind shield wiper which, my wife broke when she tried to help me install it. Jose didn’t ask questions! Right away he began helping me, not only did he exchange the wiper, he also installed it. I have never recieved such great customer service.
I will definitely be coming back!
(My husband decided to write this review on my Unilocal account. ^-^).

Customer service is really bad in this autozone I prefer going to Eagle Rock autozone. I wanted to return a shock that I purchase from another autozone the guy (Ramiro) did not want to return it because it was from another autozone I thought all autozone is the same but this guy was telling me a different story which I know it wasn’t true. however when I start purchasing battery from another autozoner that what they call themselves. All of a sudden Ramiro the same guy I had a problem with before wanted to help me out with shock return. I think in this autozone you have to buy something to get the respect.

It’s a smaller autozone. Real compact but I’m sure you’ll find what you need. Big parkinglot so if you need to mess with your vehicle outside there’s room for you!

Came in to change my moms windshield wipers and I asked the employee if he could show me how to replace them, He was very nice and said yes. His name was Ramiro I think. I do know he was his assistant manager and he was very friendly. Another employee pulled up and did the other wiper his name was Eric both men had a sense of humor and very nice. I will keep going back to this autozone.

Unfortunately this is the only place in the area for tools. It’s run by morons, always full of random creeps and hard to get answers to easy questions.

This is probably one of the most pleasant Autozone experiences I’ve ever had. Prior to coming here, I was at the Pico/​San Vicente location and received very little help and extra attitude from the woman behind the counter. She could’ve easily pointed me in the right direction and instead stated they didn’t have the parts.
I ended up at this location on my own, and they also did not have the part I was looking for. However, unlike the prior location, Mauricio G immediately looked in the system to see if the parts would be available at another location. He then went above and beyond to call the location and printed out a hold slip for us. This is what I call great customer service. Thank you Mauricio for simply doing your job well!!!

Super helpful and patient! Michael V nice guy checked out my car when I know they don’t have to. I appreciate good customer service! Kudos!

Awesome customer service. I was not sure how i was going to change my battery, but the gentlemen over the counter was kind enough to help me out without hesitating. Autozone guy, you are awesome!

Great service best prices in the area
Parts they don’t have they can get quickly