AutoZone

Not very helpful! Came with my gf because we suspected she needed a new battery. Sales guy (who smelled like weed) comes out and tests it and tells us it’s bad. So we asked if we could buy a new battery and have them install it. He said they were short staffed and he couldn’t install it for us. Then he said under his breath that it was easy to install. Probably is if you know what you’re doing. We drove 30 minutes in traffic to get here, the store wasn’t even busy and there were 3 guys behind the counter. Thanks for nothing!

There were two people working in the store but only one seemed that he was there to assist people. The second just stood there in the store like security. It’s fine to have that in a store but don’t have him wearing a regular auto zone shirt and then stand in the store looking intimidating. If he is not able to help customers u should have more than one person working at that time who can. I went elsewhere because I couldn’t find what I needed where I was told to look. Customer service is lacking. Maybe because I wasn’t speaking Spanish because they all were getting help and not all of the conversation was about auto parts. (I do speak it just didn’t think that was necessary)

After work drove to this location needed help with my car battery, staff was helpful and check battery of my car. My battery was still under the 3 yr warranty. Thankful they replaced and install the replacement battery at no charge.

Came here today looking for a battery for my car since mine died. Juan the sales associate was so helpful. He helped me get the best deal for my battery even though my warranty had expired (I purchased one over 5 years ago) he also put the battery in for me. As a woman who knows almost nothing about cars it feels great to go somewhere that’s willing to help and get me the best deal. The amazing customer service will definitely have me come back.

Been at this location a few times and although they have a lot of items it is your typical Autozone. Yes you can ask questions to the staff but they are not exactly always the friendliest or have the best answers. The inside of this location is usually clean and in order though. They don’t always have enough personnel at hand to help you I think. If its more than 3 people in line then you usually have to wait a while. I would recommend stopping by this place if you absolutely need to. Personally I have yet to visit a autozone that is just really good at customer service.
If you have knowledge of what you want then its not a bad place to buy items. Best if you come with someone that knows details of what you are buying.

Came here to get a replacement windshield wiper. There were only 2 employees working and at first, I wasn’t sure which product to find but then I looked through the book to find the model I needed. I picked one and took it to the register and the guy confirmed that it was the correct one. Also, I didn’t know how to change the wiper so the guy working there helped me change it!

After explaining my car issue, the staff were helpful in finding the right items that I needed for my car, including deals that were going on at the moment. They were very professional and assisting.

There’s a difference between policy and common sense, here’s why: wiper blades. Bosch from the manufacturer themselves online selling a product for $ 18, free 2 day shipping. In store at autozone the same product is $ 22 plus taxes. When asked about price matching, the store associate said they price match, but not online. The online website is the manufacturer themselves!!! So I’m waiting less than two days and saving $ 12 plus. Byeeee

I’ve been here twice and called once and in every occasions, Marco, has always been helpful. I take customer service seriously and that’s why I’m writting this review. This is the only Autozone that I’m going to that’s in my area. The other location near by on Western sucks on customer service which is why I went to this place instead. Marco was knowledgeable and he helped test the battery and alternator on a rainy day.

Horrible experience. I don’t mind that it was a busy store and only one guy was working. What I do mind is that it was a packed store, I clearly was on a mission for my husband that could be heard in the store something like, «so you need the small, medium, or large fuse thingie?» «OK I don’t understand, here’s a photo» «I don’t see it, can I just get a circuit breaker and then you hook everything together?» «OK ok so the blue fuses are prettier can I just get those?» Not a criminal mastermind kind of conversation, a normal husband coaching a very lost wife through a store that was like visiting Mars for a little Earthling conversation. But the security guard followed me around and by the end was standing less than 3 meters away with his arms crossed staring down on me. Mind you it was a VERY packed store with all sorts of folks in there, but the guard followed me around and it was so uncomfortable I simply left. There is no universe where that glowering stare down and dramatic following me around made sense. It was panic inducing, and completely unacceptable.

I was so pleased with my visit. Two guys were chatting as I walked to the back of the store. They asked if I was ok. I explained that I was not ok as I was looking for power steering fluid. They cut their conversation short and proceeded to assist me in choosing the correct product. I asked the associate if he could tell me where the fluid goes and he said he could help me with that.
The young man whisked my fluid to the counter, ringing up my purchase immediately. He then went outside and poured the fluid into my thirsty car. The spout was located behind the engine block close to the frame of the car. I was so grateful! After pouring the fluid, the associate Rudy gave me some other tips and pointers making me feel like I was at the dealer getting my car serviced!
A++ Thanks Rudy!

I went in to buy some things to clean my car which is a 1982 corolla. Ended up not being able start my car right outside. I knew I’ve been needing to replace my battery. So I went back in and was helped out by Walter. He went way above and beyond what he needed to do. He replaced my battery for me and was super informational about caring for my since it’s an 82. Definitely appreciate him being so nice and helpful. I’ll be back because of the customer service for sure.

The stars speak for themselves. Even though they were busy, the staff was friendly, patient and knowledgeable. They were very nice to my clients and helped me with my car battery issue. I will gladly get in the zone in the future.

Rudolpho was great! I needed a light bulb to replace my break light, he quickly assisted me by finding me the light bulb I needed and even doubled checked to find me the most cost efficient one, which I really appreciate. He even offered and put both bulbs in. Amazing customer service! The staff is nice!

Let me start by saying thank The Lord for people like drake that work at this auto zone, so I walk in to ask about my headlights, which where both blown out and I know absolutely nothing about cars and or there electrical problems, but i walk in and the manager there was kinda of rude and gave me no hope in fixing my situation and even refused to check out my vehicle, lets just say i won’t be going there again on MONDAY. I even told him the auto zone back home always insists on giving my vehicle at least a glance. As I was walking out to my car here comes drake, told me to pop the hood and he would take care of me, I had already given up hope but none the less he took care of me. I too work in customer service as a chef for two jobs and let me just say this, that man drake deserves to be a manager at this location, and that other manager needs to scratch off «customer service «off of his name badge because I was a customer, and through him I got NO service, thankfully drake was on the clock. Thanks again autozone, dont trip you guys still are the best out there ! One love and peace

Clean store, great easy to get to location and awesome staff… just checked in and raved about the help I received from Drake… This is the location I always go to… they are very friendly, helpful and knowledgable, not to mention the easy location, abundant parking spaces, clean store and well placed items that are easy to find and get to… I’ve always had a great experience at this location, and will continue to keep going…

This place is very helpful for auto parts and better idea. The best thing about it js that they are very quick, helpful, and extremely knowledgable.
I needed a battery for my rare German car and not only did they guide me but they en put in on hold through the phone. I went in and picked it up. I was in And out in less than 10 minutes!!!

This is the best autozone. Really helpful staff they have all the parts I needed with my 2010 Acura that I didn’t have to special
Order.

Always very helpful when I go there. They even changed my windshield wipers for me after I bought them.
Went again and they helped us change the battery to our car key. The dealer would’ve charged us for labor but they did for free!

Local Auto Zone.
Usually the service isn’t too bad and I guess it was just one of those days.
I had 2 screws the broke off my car’s rear bumper so I came in to find some replacements.
I went to the area where they have screws, bolts, etc but didn’t find anything that matched what I needed.
I went to the customer service desk, but there was no one there… just once worker in the check out register and the line was a bit long to ask him for help so I went back to look the screws they had hoping to find what I needed… no luck
As I was analyzing the screw I had with the ones they sell, another employee walked by. I asked him if they seemed about the same size of if he could check if they had anything in stock that matches the one I need. He gave them a really quick glance and said «yeah, I think so» and walked away.
Right then and there I decided to leave. I was thinking about going the Auto Zone on La Brea and Addams but the service I get there is worse than any AZ I’ve ever been to so I decided not to go, and check out either OSH, or Lowes to see if they had a matching screw.
Normally, I like this Auto Zone but this time was the exception.