Aaron Brothers

Went in today with about 8 pieces I needed to get framed.
I was greeted upon entry.
The girl who was working helped me pick out the frames I needed. She measured all my pieces, gave recommendations as to what would look good and would not look nice. She was super helpful deposit being alone and having about 7 other people to help out.
She let me lay all my pieces out and shop around exchange, run around the store for me, it was a great experience.
I walked out very happy and my walls look great.

Horrible, rude uninformative, short hispanic mixed lady who not only dont greet customers but has an attitude of «I DONT WANT TO HELP YOU» I never waste time to write on Unilocal but this one is well deserved to be fired and give a chance for nicer and better proffesionals to take her place ! What world is that, supposed to help out people not make them run away from you, ratchet mexican whore !

I went through a phase in late high school/​early college when I was obsessed with Aaron Brothers. I bought all these photo boxes and albums and frames to decorate my rooms both at home and at school. I swear there was a whole summer when I went to the Aaron Brothers in Encino every week.
At some point, I stopped printing photos, and until a couple weeks ago, I don’t think I’d been inside an Aaron Brothers in many years. I went to get 8×8 picture frames for a couple prints I had – one a gift that needed framing right away, which meant no time to order it on the internet. I called ahead to make sure they had this size frame, and the guy on the phone knew off the top of his head that they had a limited selection.
I made the trip to this strip mall and found parking easily, though it was a bit of a shit show turning into the lot. The Aaron Brothers was more or less as remembered, though I’d never been inside this location. Frames and related accessories filled the store, and they looked well organized. The place felt neat and easily navigable, even if I did go straight to the nearest employee to ask for help. He provided it readily, directing me to the one place in the store where I could find an 8×8 frame. There were two options, as promised, both basic enough that the small selection wasn’t a problem. I bought two black wood frames and a poster frame I’d been meaning to get for years, which this employee helped me find. I kind of wish I’d gotten his name. He was super friendly and helpful. He rang me up when I had everything and we had a pleasant conversation about the heat wave.
Anyway, I don’t always Unilocal chain retailers (have to draw the line somewhere), but I had a good experience at this Aaron Brothers. I’m sure custom framing requires its own analysis, but the place was perfectly serviceable for my basic needs, and I’d recommend it if you’re in the market for some picture frames.

Let me preface this by saying I am no artist, but I have been known to delve into projects as if I were. So, I am not well schooled in which products I «should» use and what type of paints are best for each project, etc. But I like to mess about. I usually go to Michael’s for art and project supplies, but I was too lazy on an oddly rainy Saturday to go alllllllll the way into the Valley to go to Michael’s, so I found Aaron Brothers.
It’s no terrible, but it’s no Michael’s. The selection is SMALL, mainly caters to framing and frame work, and the other half of the store has a mixed bag of art supplies. I found the prices to be way too expensive, or maybe I’m just used to Michael’s which is like the Walmart of art supplies, both in size, variety and price, and that’s why I like it there.
The main problem with this place is that they don’t have a «budget» option. I kept looking for the cheaper/​generic brand of paints, but they basically just have the nice/​expensive stuff. Also why does a sea foam sponge the size of a makeup compact cost $ 7? That just seems ridiculous.
They did have some good sales going on, like buy one, get one or sometimes two free on certain items, but not on anything I needed. I think if you’re in a pinch and need something NOW and don’t want to go to the Valley, and then this is a viable option, but if you can hold out, just go to Michael’s.
On a plus side the girls working there were really sweet, if that counts and I think it does.
The parking here is atrocious, though they have an underground lot, which is equally maddening since it shares with Ralphs, Ross, and several other strip mall stores which overcrowd the lot. I also couldn’t figure out the levels on the elevator from the parking garage. There’s G, 2, and 3. It took me about 3 trips up and down to figure it out. So in case you’re slow like me G is the 1^st level of the parking garage, 2 is the ground level of shopping and also where you will find Aaron Brother and 3 is the 2^nd floor of shopping… smh.

Thank you, Teya! She is so lovely and patient. I have only had excellent experienced with this location. Great manager and staff who are knowledgable and immensely helpful! I will definitely come back!

Omg 65 $ for one mat cut only not taking any coupons and they calling it custom cut although they don’t laser cut it !
Never again I will visit that cooperate establishment !!! Paid 141.70 $ for two mats !!! That’s a F… pice of white cardboard !!!

Worst experience here. The guy who works here, I think hates his job. Think his name is Victor. Wow… Very brash, and very limited in customer service skills. The air vent also blasts the coldest air in only one aisle section. Making it nearly impossible to enjoy looking for the perfect frame. Who knows maybe the guy was having a bad day, woke up on the wrong side of the bed, ate a moldy sandwich for lunch? Who knows… but regardless, not coming back here again.

It was a good shop with great, friendly service but I can’t give it the full 5 because they didn’t have everything I need. I would also like to mention that even with a student discount, the 5 items I walked away with were pretty expensive. It’s great for the reason that they stay open later than most of the art supply shops.

The customer service at Aaron Brothers is AWFUL. I paid $ 777 for a custom frame that I needed to get done on a rush order — I didn’t have all of the pieces from the get-​go, however I was told that it would not be a problem. FOUR days later, when all pieces were mounted, I took the piece home and 3 of the items were falling off of the matting (this was for a shadow-​box). This is after I literally paid $ 800 total for the frame.
Then, I spoke to the framing guy — I think his name is John — and he was completely rude, told me he «tried to tell me» that the frame wasn’t finished, yet LET ME TAKE IT OUT OF THE STORE TO FIND IT OUT FOR MYSELF. He also had the nerve to say he never would have agreed to do the project in the first place. Yet he did. And he said the silicone glue would be ever-​lasting, never fall-​off, but it did. I would NEVER use the Aaron Brothers on Hollywood again for anything. then had to personally glue the pieces back on as it needed to be shipped somewhere, then it arrived where it needed to go and more pieces fell off (other than the ones I fixed). Now I have to pay $ 200 more to get the frame fixed again.

My husband was so pleased with a project he had made tonight. He had a last minute gift that he had to get for some very important guests for his work before he had to fly out the next day. The work was done with the utmost care & professionalism. They even stayed open late for him to pick it up.

So after the screw up I had at the other Aaron’s brother store, the manager told me about this one. I took my damaged frame in and they did exchange it for another frame and actually framed my piece in 30 minutes. They were actually very nice about the whole thing and that’s why they are getting 3 stars. On the other hand they charged me twice of what was at the other store. Also I expressly told they this piece was for a gallery show. I told they like three times. What do they do. They put their sticker on the back of the piece saying it had been inspected by them and it was signed. It was a big sticker as well. What artist wants and Aaron’s Brother sticker on the back of their work. I went ballistic. It was a miracle I got it off without damaging the backing. I doubt I will be going back to this one.

after three failed trips here this month, i decided, nope, not going back there again. despite the never-​ending 50% off coupon that’s available. their prices are average to high, but everything is perpetually on sale.
my first visit was when i decided to stop acting like a college kid and actually frame my posters. i asked the sales guy specifically «whats the cheapest frame i can get for this size using this coupon?» he showed me a few and i picked one and went to pay, then he said «oh you can’t use that coupon on THIS frame…» ok. whatever, i paid full price.
my second visit i was looking for a specific size and they pretty much told me «sorry we don’t have that.» i later realized that it’s just half an inch smaller than a standard size, so it easily could have fit into a common standard frame, which they DO carry.
my third visit i snagged a clearance frame and noticed it didn’t have any hardware to hang it. the employee showed me some hooks that i needed to attach to the back. i specifically asked if they would fit on my frame, and he said yes. i come home to find that they definitely don’t fit.
it wasn’t that the service was particularly rude or apathetic even, they were universally just wrong. they gave me incorrect information and sold me products that weren’t what i wanted. this isn’t like i went to target and asked the cashier for framing advice, this is a framing store, you’d think they would know the basics.
that being said, they do have tons of sizes and a wide selection. so, if, unlike me, you know lots about framing and don’t need any help from their sales staff, then you could potentially find something suitable here for an average price. otherwise, don’t bother.

I went into this store yesterday 12.22.13 and I noticed a special sale/​offer — buy 1 canvas get 2 matching for free. I go in there today 12.23.13 and took the 3 canvas to the counter. The sales asst said «That offer ended last week’. I said I was in here yesterday and I saw the offer and came in today to purchase. She said «impossible, that sign was taken down last week». Now I havent been in this store in close to a year. So I ask to speak to manager he was even ruder and both were insistent that I was wrong. Don’t shop at this store — they are rude people who dont respect the customer — go to the store on La Brea instead.

I went in because Fedelman (!) who turns out to be the manager had told me on
a previous visit they would be having speciials. I was sceptical for a variety
of reaons (chain, location, etc etc), but I was VERY VERY pleasantly
surprised and pleased! NOT only did Fedelman show me a frame on sale and
place it inside… but I’ m such a klutz that I have to bring him a great piece of art
(I am convinced it is a signed treasure) I bought at the Goodwill for a cheap price, but managed to break the glass with the aid of my IROBOT. My bad as they say.
Anyhow, I was more than pleasantly surprised and yes, they do carry art
suppllies etc which I have no interest in, but they were on special and they
actually had someone there demonstrating a new product! The only ‘drawback’ is that Fendelman said they did not make housecalls (!) for hanging, as someone
once got injured… so I’ll try another Unilocal place and will let you know. Seniors
are especially prone to klutziness if you ask me. I suspect they are best when
dealing with frames that are on sale… or specials. Id used Michaels in the
past, and they were great but pricey beyond belief. However, my Goodwill
treasures are priceless (if you ask me).

The prices are WAYYYYYYY higher than other places in town and their customer service stinks. The quote I got was filled with all kinds of crazy, unexplained charges that they tried to blow past in telling me that it was a great deal.
Guess what? I went to Allan Jeffries over by the Grove. Amazing work at half the price. The Aaron Brothers can go suck it.

For custom framing Aaron Brothers (and the sister store Michael’s) use little plastic sticks to hold the large frames together in the corners. (they cover them with paper on the back so you dont see). It seems like the corners dont go together well, and I keep having them get loose. Not exactly ideal on a large item that is heavy and pricey. The smaller custom frames come assembled from a factory somewhere, which surprisingly seem to turn out a little better.
But I try to frame things at places that actually do ALL of the work in the store (just ask them how much they do on site). You can judge how much experience a framer has by how much they can do in-​house. A lot of the stuff at Aaron Bros is cut to your order in a factory «somewhere» and then mailed to the store. That is why all of you had increased timelines. They didn’t order the materials correctly, and they had to re-​order them. They often will take at least one more week, then rush to finish it as soon as the delivery comes in the mail.
Dont get suckered by the huge coupons they give either. Look at the final price, not the amount of the discount! Many legitimate frame shops will cost the same but will offer better service and products.
I’ve moved on…

I like when they have their frame sale buy one get one for a penny. and buying canvas in multiples is pretty affordable but they don’t carry some basic things like rolls of tracing paper doc martin and a few other basics but it is convenient especially being next to the red line station

Aaron Brothers is not a place I visit for inspiration. It’s the Staples of art supply, filled with Chinese-​made products encased in cardboard and plastic wrap. Rest assured that everything you purchase here is functional, relatively generic and reaps a tidy profit for the chain. Welcome to America.
Regardless, professional framing is obscenely expensive. Generally speaking, I calculate it costs about 1000% more to get a custom plexiglass frame. Here’s where Aaron Brothers comes in. If you’ve got a bunch of worthless, sentimental posters and you’ve matured beyond thumbtacks, come here. Buy a frame, get out your scissors and cut to fit.
Truth be told, I’m pretty satisfied with the results. In Los Angeles, 2012, you won’t meet anyone who cares about the provenance or manufacture of your picture frames. In my experience, girls are impressed that I have anything on my walls. Thank you, Aaron Brothers, for allowing me to buck the mean.

Yikes, I’m not sure how this place got anything higher than 2 stars for this place.
I had placed an order for a custom job. The estimated time was a few days, however they took a week longer than what was quoted to me. Then they seemed to rush it because i had to call in to complain about how long it was taking them. To top off the tardiness, there was lint and dirt on the inside of the frame when I picked it up.
Additionally, they tried selling custom framing for a poster i have because they said they didn’t offer anything in the store that can fit it. After a failed attempt at me altering my poster to fit into a slightly smaller frame that was sold to me, I saw they actually did have a frame available that could be used for the original work of art, pre-​altered. Total upsell and totally messed up.
Take your business somewhere else, especially with custom frames. Totally not worth the price.

Update: Aaron Bros are great for pre-​made frames, but if you need custom, see «The Frame House» in Arcadia. Their work and prices are unbelievable. Well worth the drive. See my review…
Frames are bloody expensive. Fact. I had a project that I needed 11×17 frames. Not being a popular size, the manager helped me pick out alternatives and cleared the work space for us to lay our posters out. Great selection, great help and if you time the sales right, you don’t have to spend a fortune. We got 7 16×20 frames for $ 180 and they were all solid and stylish. Thanks lads.